I don't know what happened to this company. We had our alarm system installed almost 20 years ago when we bought our house. They gave us 2 hard wired smoke detectors, 2 motion sensors and 1 keypad for free with a 5 year contract. It worked fine for almost 15 years. There was a minor issue with the motion detectors because we have cats, but Slomins sent someone out to narrow the field or whatever they do. I figure if someone wants to break into the house that badly you aren't going to stop them. We don't keep cash or major valuables around and TVs haven't been worth stealing since the 80s. The only downside was that their alarm was wired to a landline phone so I had to keep a landline for a few years longer than I wanted Fast forward to 3 years ago. Our outside alarm box went. They came and replaced it but wanted some ridiculous amount. So I called and told them the nice people at ADT said they would remove their old alarm box if I went with them. Miraculously we found a solution. Free box if I resigned for 5 years. No problem. About 2 years ago I was contacted by them and was told they needed to upgrade our system, no charge, to a newer control pad and was also told they were doing cameras, which I wanted. So they sent a sales rep who went through everything. There was a fee for the cameras but the upgrades were free. Fine. So the tech comes to do the work. That's where the problems started. First, the cameras were hard-wired and the guy said he needed to start drilling additional holes like Woody Woodpecker all over the house (we have a late 19th century house with original woodwork, wasn't happening). Then I was told the cameras that were to go on the garage needed to be wired into the electric system of the house. I said no to that too because that wasn't what the sales rep said. The outside cameras were supposed to be battery operated. So they tech replaced the keypad and two smoke detectors. No issue. Then I got a bill for hundreds of dollars. I called and they said I only got free upgrades to smoke detectors if I ordered cameras. I tried to explain their sales guy failed to mention all these contingencies and lied about the cameras being hardwired. After much back and forth they agreed to waive the fees for the smoke detectors. Fine all was good... Until... about a month ago the new smoke detector started going off. After a few calls to customer service it was determined the unit need to be replaced. Putting aside it was less than 2 years old, no big deal. So the tech comes out, replaces the unit and leaves. Then I get ANOTHER bill for hundreds of dollars. I call and I am told that the unit was only guaranteed for a year so I owe them for the tech visit and the new unit. I told the customer service rep I was more likely to donate the money to the Flat Earth Society than give it to Slomins. First I was told they could sue, I told them go ahead, that's what I do for a living. Then someone got on the line who said if I agreed to a 1 year service contract for $125 they would include this visit. I grudgingly agreed to that. All was good right? Ha ha ha, nice try suckers, this is Slomins we are talking about. So about a week ago I was cooking and the kitchen filled with smoke and the newly replaced fire alarm went off, as it was supposed to. Except it wasn't registering on the control pad which meant it wasn't reported to the central station. Of course I called customer service. The person on the phone had me run through a couple of tests to arrive at the obvious conclusion that the smoke detector wasn't registering, duh. We have a pit bull and another dog. No one is breaking into my house unless they have a death wish. If a pit bull doesn't scare someone away a crappy alarm system chirping won't do the job. I primarily keep the alarm for the fire alarms. So here I am waiting for the tech, again. Fifteen minutes until the end of the "window period." I gave them two stars for posterity's sake. If I had to rate them based on current service it would be 1. read more

This is for Slomin's Oil/Heating: I strongly advise against using Slomin's for oil delivery. I placed an order on Wednesday and was told it would be delivered Friday. By Saturday, with no delivery and no notification, I called customer service and was told it wouldn't arrive until Tuesday -- nearly a week after ordering. There was no proactive communication and no meaningful help from customer service. When you're relying on heating oil, delays like this are unacceptable. Extremely disappointing experience. read more

STAY FAR AWAY. At least every 2 months this alarm fails. Randomly, the alarm goes off for no reason and can't be shut off. Regularly, the pad gets stuck in connecting to hub mode and can't be re-set, resulting in the alarm going off. Tech support includes telling me to use a paperclip (yeah, really) to disengage the alarm. When this doesn't work, one has to go looking for their equipment to unplug and then remove a battery pack from the board. This is a multi-step process. The system keeps chirping and more actions need to be taken, or the alarm will go off in the middle of the night. Finally, the alarm is disengaged. But they need to send someone out. TEN DAY WAIT FOR TECH SUPPORT TO COME!!!!!!!! No refunds until tech support has come. Try to cancel the service. Nope, predatory business. Sales person said contract could be cancelled at any time. With glee, the nasty phone person told me, you can cancel, you have to remove the equipment yourself, and you are actually locked in for another 47 months, so you will have to pay, even if you cancel. STAY FAR AWAY! read more

Awful customer service. On 7/28/25 I was home when all of a sudden my alarm goes off. No it's not the battery. I decided to let it sound believing Slomins would call me. Well after 14 minutes no call from Slomins. I contacted the company explain my alarm have been sounding for 14 minutes and no call. He said we didn't get anything. I replied well I think that's a problem. He was clueless . I the customer suggested maybe you need to send out a technician. I had Slomins years ago and the service was great. I'm not sure what has happened management etc. but the service is horrible, such unprofessionalism, clueless. Trust me DO NOT PURCHASE AN ALARM FROM THIS COMPANY. As soon as my contract is over I will be canceling my service. read more

They use cheap equipment, which they have stayed the same in the 10+ years I have had a service with them. Also, when I got on their website and asked some questions regarding their equipment through chat, they just responded rudely and gave me answers from guides and generic responses like talking to a bot. I don't recommend this company. Something has changed over the years. I will look for a better security company soon. They have raised their service fees but have yet to improve their services. It is a generic trend that many companies are increasing their prices but not their services... read more

Slomin's Security - Security Services Near Me - East Brunswick, New Jersey

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Just found out my system has not been working since installed Never updated so they have no record or zones on my house The earliest they can come to fix it is 17 days from now!!! I think I'll call another company I'm sure they will come in less than 17 days ! read more

Sadly, Customer Service is inconsitent and clearly not a priority for Slomin's. Expect to wait two weeks for a technician to arrive and provide support or repairs. And, make at least two calls to Customer Service as not all information and advice provided is consistent and accurate. As many before have commented, the lengthy contract period makes it difficult to seek another service provider. Be pragmatic and simply lower your expectations. read more

Terrible so sorry a to get this company all around can't wait to get out of this! customer service is so rude! Not helpful at all!

I had constant issues with false alarms, even receiving warnings from local police. Customer service was incredibly slow--usually taking weeks to respond. Now that I'm moving out of their service area, they're trying to charge me $1,000 for equipment that was installed years before I moved in. I signed a new contract at a higher rate, yet they're still claiming I "took over" the old one. I've since read many reviews from others with similar complaints. I do not recommend this company. read more

Paid for a service call for my alarm system that's not recording a service I pay for 3 weeks later same issue and I can't get a service call for 3 more weeks I'm locked into a contract and your service isn't working and the problem isn't resolved I'm not even offered a credit I've been a customer for 20 years and I'm very dissatisfied with customer service response for an on going issue I will not be renewing or recommending this company read more

I'm so tired with this security system. Cameras are horrible. I know I should've went with ADT. Every week there's a problem. Now it's saying not connected to server. Whattt!! How. Just how. can't get thru. It's 0 stars for me. read more

This is by far the worst customer service I've ever seen. I am currently in complete bypass mode because of an issue on their end and after 5 calls was told they will send a tech in 3 weeks. On call #6 I was then told my system needed to be rest but I called to late so it would have to wait. Terrible service read more

BUYER BEWARE. I've been with slomin's for over 15 years. I decided to get a upgrade. Touch panel and app access. Sales rep arrived with fast talk. My monthly service rate went up $10 and I was given slomin's version of an Simply Safe alarm system. Cheap system and they did not remove any of the old equipment. I will never do business with them again. Stay Away read more

The customer service for this company is ridiculous! Not helpful at all. My alarm went off and their response was more then 15 minutes for the issue. After several calls to the company no response. This rating is a zero! Changing to a different company. read more

Do not use this company for your home security needs. We sold our house two days ago and tried to cancel our contract. We were told that even though we no longer owned our house, we were still responsible for the duration of the contract. However, NOWHERE within four corners of the contract does it say that a customer is responsible even though they sell their house. However, the rep with whom we spoke said, well, that is what they intended the contract to say. Guess what Slomin's, if you want a contract to say that, you have to explicitly say that in the document. And you didn't. Furthermore, Slomin's also said that they would reduce the amount owed if the new owners would take on the contract but we would still be responsible for a cancellation fee. Really? That is a windfall to which you are not entitled. I understand that Slomin's has made an investment by installing a piece of equipment in the house. However, you can't continue to charge a customer if they sell their house, especially if there is not an express provision in the contract. read more

Negative number if possible. I had Slomins alarm. Had to cancel because of financial problems. When I canceled the service they never mentioned that my smoke no longer would alert me of a fire. It was 2 months before I realized. Very unprofessional and dangerous. Sounds like a possible lawsuit read more

All I can say is wow! This company should not be in business they forgot the reason they have a business is because of customers. Experience was terrible over many years despite be told many unmet promises. How can a company stay in business; - when the customer service team forgets that they deal with customers that actually pay their salaries - when the technicians don't understand the solutions they are implementing and in todays age don't understand WiFi -when contracts teams force you to read the fine print which flies directly in contrast to what was being told and sold by the sales team. I ask why are you still business ? read more

The service was fine, albeit not cheap. The app was OK. The problem came in when we moved and tried to cancel which took months.

Stay away - other alarm companies are better. What the sales person says vs what the tech is able to do vs the costs you were told when agreeing are all red flags I should have noticed. Had the system for 4 days before realizing things that were supposed to be installed, weren't. Their app is terrible! Unhappy customers are told to pay the 3k+ cancellation fee. read more

DO NOT GO WITH SLOMINS. Worst worst worst customer service that I have ever seen in my 40 yr life. I want to leave the service since it is expensive for me and customer service was SO SO SO rude. Lady said I still need to pay till February which is 3 more months even though I am out of the contract. She was not patient enough to explain why they can not cancel the contract and make me pay. The tone and attitude was so arrogant and rude. Slomins is going to go down if Customer service reps have this bad attitude. I am a customer for past 6 yrs and can not imagine their rude behavior when customer tries to exit the service. read more

Slomin representatives are scanning the Hamilton Twp area soliciting to expand their services. The sales representatives are promising stellar service to various security options. Cameras, Entry Alarms, Doorbell Cameras etc. They promise a quick installation, quick customer service and state of the art equipment. While they may be correct about equipment. They left my home without completing the installation, and now that they have my installation fee and first month payment, getting them to come and complete the installation has been a challenge. They sent a service person today who was too lazy to get out of the van and knock on my door. Because the call he made to my phone went straight to voicemail, he left and now time I've wasted waiting around all day can't be recovered and they can't send another service person until sometime next week. This was a very bad decision on my part. Please don't make the same mistake. When they knock on your door.....send them away. read more

I bought a house with Slomin's equipment installed. One night before we moved in, the system malfunctioned and we couldn't turn it off. My poor daughter was in the house and panicking. After repeated calls to the help line(with significant wait times each time), the system is still malfunctioning. And the alarm is still going off. (Day 2 and counting!!!) I had Slomin's give us an estimate last week(I would have preferred to use the system already in place.. makes sense,right) The sales person used the oldest slippery sales tactics in the book. then the estimate came out significantly over what many of the newer systems cost. The system is a generation behind the times and the cost was significantly more than other systems. My thoughts are simple. Slomin's failed on every level... read more

This company is terrible. They roped in my elderly mom to a 5 year contract. And their equipment sucks and is overrated. Ring is infinitely better. ADT also if you feel the need for monitored service. Stay away from this company. They're customer service is bad to boot. And the app has many bugs. read more

Slomin's is the WORST security company ever. I signed a contract with them which included a camera, which was never installed. I called the company three times to inform them of the improper billing, as I was being charged for the camera and its usage. Each time I was told someone would get back to me and my number was taken. I continued to make the introductory payment until the issue was rectified. I at one point (years down the line) received calls from the company telling me I needed to have an additional piece installed that was mandatory and would cost an additional $60. When I received the first call regarding this additional cost and piece, I asked about the billing error again, to which I was told they had no information on and to call another department. When I attempted to access my account online, there was never anything there to further rectify the issue. The information on the site was rarely (if ever) updated. I'm currently being sued by them for breach of contract when THEY'RE the ones that weren't holding up their responsibility to the customer to prevent any issues and maintain the contract. I wish I'd researched them before signing with them. Unfortunately, I signed based on the recommendation of a friend/ neighbor who in the long run also has issues with them. Go with anyone BUT Slomin's. A baseball bat, a bible verse, the blood of a lamb on your door, a chihuahua and some security rails on your windows are ALL more reliable than Slomin's. read more

Very bad communication with this company I ordered a camara and doorbell and they told me it would be free installment and all I had to pay was 49.95 a month I paid it waited a couple day till the installment day and decided to call to see what time they where going to come and they end up telling me that I have to pay $300 of down payment on my contract it doesn't say I need to pay any down-payment they didn't even call me to tell me anything at all just took my money. read more

Well we are following a consistent trend. one that should result in a class action suit. I put my trust in slomin's , and like many of you, they failed to fulfill my needs. My alarm has gone off a couple of times . 2 times were legitimate. all the while, the monitoring service never calls to see if you and your family are ok. I called to ask why, their response while talking over you is "the alarm needs to be on for a minute." Does anyone at slomin realize the damage that can happen in a minute. I offered to make my remaining payments and cancel their service. there is a cancellation fee. my God. this company is a joke, and yes I was fooled and drank their kool aide. please please please . let me save you all the trouble. I am going back to adt . they are the best. Do not be fooled. this company should notmbe in business. they all should be locked up. read more

Slomin's is a terrible company: they lied about hidden fees in their contract; the installation job was incomplete - my house was never safe; their equipment was faulty and did not work. Do not put you and your family at risk by using this scam service read more

@Slomins seriously? You guys expect customers to pay because you sold a 3G product that is going end of life. You should upgrade for free or allow customers to cancel without having to pay. Horrible customer service. Never again! #SlominsSux read more

Slomin's is a ripoff, they are the ABSOLUTE WORST. I had construction done on my house and my contractor had to disassemble the alarm system. After the construction was done, i called up Slomin's to reconnect my alarm system. They told me they would have to send a tech out at NO CHARGE to Re-evaluate what has to be done and to see what items i am missing such as door, window sensors, etc. which i would have to pay for. I agreed. They told me it would cost me a $1,000.00 to reconnect the system if i didn't sign another 5 year contract. If i agree to signing another contract they would waive all fees. I told them, i was shopping around and would let them know when i was ready. Two weeks later, I cancelled the alarm system and went with another company, i asked the agent that cancelled my alarm, if i owed anything. She said no. They send me a bill for $100.00 a month later for the re-evaluation, which i was told would be free. I would never recommend them to anyone. I've been with them for over 5 years, and every 3 months the bill keeps going up by $5-10. Such a rip off. Just because i cancel my alarm system, which they weren't even monitoring for the last 3 months, they hit me with a $100.00 inspection fee and if i don't pay it, they threaten to send me to collections. You're better off going with ADT or another provider. ADT have a more technically advance system than slomin's with more features. Its well worth it and there customer service is a hold lot better than slomin's. read more

If I could give negative stars I would!!! The absolute worst salespeople and nasty customer service reps. Lock you into long term contracts without letting you know and try to charge an outrageous amount to cancel early. I rent a house that only uses oil for heat. The shady salesman signed me up for a payment plan as a house renter. The next day he calls me to tell me to not let anyone at Slomins know that I rent as I am not supposed to be on a payment plan as a renter. Now I'm stuck either paying for oil for the next renter here or paying an arm and a leg to get out of a long term contract. Thanks Slomins, real top notch company! read more

The worst experience ever . Got an alarm system, we wanted to take it to our new house and we were told we can't that new home owners need to take over account. Now they put us in collection. Beware Beware Beware! read more

!!!!!!!!!THESE NEANDERTHALS!!!!!!! It's impossible to call this place a business when they don't provide service yet keep sending you a bill long after you called to cancel. Their systems are NOT USER FRIENDLY and when you call them for help they either deflect or keep you on hold for an hour only to tell you they can't help you. The people that occupy space there are the type of people that scientists want to study for human de-evolution. Find the missing link at Slomin's shield not security. OOOH!! and to make it even more fun they are trying to sue me for the bill after I CANCELED ..... had to get my lawyer involved. word of advice if you want security for your house your better off with a scare crow on your front yard. read more

Never again- a 5 year contract, terrible sounding alarm system. They stopped sending my bill and said I was in collections but never sent a notice. If I hadn't called, they were going to send me a $1400 bill to close the account read more

Horrible company. Took over the contract from previous owner when we purchased our home in NY. When we sold a year later, we ended up paying $1200 to get out of the contract. Rudest customer service I have ever come in contact with. They won't work with you, they don't care, and they tell you that. How is this company in business? Please don't use them. Too many other alarm companies out there, and these guys are the worst! read more

Worst customer service and supervisors !! Of u ever get transferred to a rep called Joanna #1463- hangup the line and call again the worst rep. Gary the supervisor is helpful as well as patient with ur issues !! read more

Stupidity is a compliment to this group of jerks. I do not have an account with Slomin's. Slomin's calls me constantly asking for my alarm password. When I called customer service, Sean, who seems to be head schmuck, told me he can't take my telephone number off another customer's account unless I give him their password. Yes, you read that right. I need to give him the other account's password in order to remove the wrong phone number off their account. So, Mr and Mrs Heller, whomever you are, your house alarm went off yesterday. If you give me your phone number, I'll call you whenever Slomin's calls me! I'm still laughing! read more

Slomin's Shield is a nightmare! I asked to buy an alarm system that I could move to another apartment. I was told I could. By the salesman and the telephone rep. This was not correct. I was lied to, and then told I must pay $700 or sign another 3 year contract. This company is very crooked, and I will try to find a reporting tool for this poor business. I thought the alarm system did work But the lying and the expectation of the new contract is not acceptable. Do not have anything to do with this company! read more

Too bad I cannot give negative stars! This company is a complete rip off. There crappy equipment doesn't work properly. They give you a service call window that requires you to be home ALL DAY and then they don't show up, show up late after the time frame they give you has passed already, they don't return calls, they don't call even after promising follow up calls, they charge way too much compared to other companies and give you half of what others provide. They don't deliver on the service contract they sold me, They just completely breach every aspect of the contract they write. This company SUCKS! read more

1 star is too many. Technician scheduled to come do maintenance on system for 3 separate days, never showed up. Said he was at house one of the days but could not enter - Odd, since the other four trucks of workers were able to find their way in. Over 13 years this is the first time I requested service and they couldn't get it right. Terminated this account because of this. Fax number on letterhead just rings and never picks up. Customer service in India does a better job than these clowns. read more

I do not recommend this company. Very poor customer service. Did not explain 5 yr contract and made me pay $600 to end contract even though I was moving and couldn't use service. Do not use Slomins! read more