SMA Exteriors redid my roof in 2024 after a hail storm. In 2025 I discovered water leaking into my garage where the roof and gutter meet the wall. Turns out they never installed a kickout flashing/bump out in that spot. When I called, they came back and added it for free, but told me there "wasn't one there before" when they did the roof. To me that admits they knew it should have been there. Kickout flashing costs cents and is basic code/best practice to prevent water intrusion. Because it was missing, water ran behind the siding and rotted the wall sheathing. I had to tear off drywall in the garage and found the damage. When I asked SMA to help, they said it's not covered under warranty and isn't their fault. Their reasoning was the damage is "old" because there was never flashing there originally. My response: if the job was done correctly in 2024, we wouldn't be debating old vs new damage. I didn't open the wall until a year after their work, and the sheeting was rotten underneath. I spoke with owner Steve. He said, "we can agree to disagree" and that they aren't willing to help. When I asked why his crews or project manager missed this, he said they notice and add kickouts now, but "must not have known to add them before." Meanwhile my garage has water damage from work they did, and they aren't concerned with helping a past client. To make it worse, this house was purchased from a friend. SMA tried to use that against me, implying they would've helped the previous owner but not me because "my name isn't on it." That's a terrible way to stand behind your work. I've read their responses to other bad reviews - lots of talk about how long they've been in business and how they "treat everyone right." Yet multiple people are saying the same thing: issues get denied and not fixed. Stuff happens in construction. The difference between a good company and a bad one is whether they fix mistakes they caused. The most ironic part: this is a company that will argue with insurance that damage isn't "old" when it benefits them, but the moment a homeowner questions them, suddenly everything is "old damage." Can't have it both ways. Plenty of honest roofers in the area who will actually fix their mistakes instead of walking away. Look elsewhere read more

This is an awful company! WATCH OUT! This company was contracted to do work at my neighbors on a garage roof that overhangs a shared alley. Two guys from this company made a huge mess, leaving nails and debris in the alley. I drove by to get to my house, the only way for me to get home, and one of their roofing nails punctured the sidewall of my front tire. Immediately after driving by and arriving home I noticed the nail. I walked back to the garage later on and found another one of the EXACT SAME roofing nails that I found in my tire, so don't tell me it wasn't your nail! I drive an AWD Subaru and the tire couldn't be patched, so I was required to buy a set of 4 new tires. I was told that they would pay for 1/2 of the expense, but this happened a month ago and I still haven't seen anything. Can't get a hold of anybody in the company whenever I call and it sounds like the owner doesn't come in for long periods of time. Maybe if they did, things like this wouldn't happen. $800.00 down the drain because of this company's negligence and inability to clean up after themselves. Unprofessional and unresponsive- take your business somewhere else! Take accountability and compensate me for the damage you caused! UPDATE: The owner of this company, Steve, agreed to pay for part of the four tires, but not until I take this post down and come in to sign paperwork that I won't post bad reviews about the company. Yikes! Never got paid. Avoid this business. If you don't believe me, read one of their many other 1-star reviews read more

SMA Exteriors & Restoration - Roofing Near Me - Maple Grove, Minnesota

They were soliciting door to door (as other companies). The representative (initials AH? see photo) initiated the roof claim with my spouse. At the end of the claim report, he asked my spouse to sign an "Insurance Repair Contract." He said since they did the work of getting the claim submitted that it would be fair and proper to have them complete our work. No other company has tried this tactic. He also mentioned that if we signed that "contract" and went with another company, they would sue us for their loss of work. The only way to void the contract was if we completed the work on our own. We discussed our deductible with him. He stated they would bill USAA for the total claim, we could decline SMA doing some of the easier repair work, we could then repair it or not repair it ourselves, and keep the money they would've been paid and use it for the deductible. I confirmed with our insurance representative that it would be considered insurance fraud. In addition, if we didn't repair the work and more damage happened in the future, we would be liable to pay for that damage out-of-pocket if we didn't complete the initial repair (with proof) within 1 year of the claim date. They have not written an estimate and won't be allowed back as I don't have the time or money to deals with legal issues from them or from what they tell us. read more

SMA Exteriors & Restoration - Deceitful employee - Roofing Near Me - Maple Grove, Minnesota

Not sure where to even start with this review, other than to tell you: This is NOT your contractor. Save yourself a lot of grief, money, and time. SMA Exteriors, without a doubt, provided us the worst experience we've had with any contractor/vendor. To add some depth to this statement, wife is a realtor in new construction, and I am an attorney. We've dealt with our fair-share of contractors and contractual issues. SMA was hired to replace our roof and gutters; the entire process was a nightmare. I'll try and keep this short... Dylan (the owner's son) was our sales representative. In a nutshell, Dylan delicately (and awkwardly) avoided questions pertaining to gutter repairs during the initial sales meeting, he overpromised on expectations of time and workmanship, and on one occasion, arguably, tried to swindle us into paying more than what was already covered by the insurance proceeds. The extra funds Dylan requested, on top of the insurance proceeds SMA agreed to, was of course for SMA to complete our gutter work--the questions avoided in the initial sales meeting. Beware if you need gutter work done, SMA initially only presents you with a "roofing contract," claiming it is all covered. In our case, our gutters were ripped off by the roofers and we didn't have gutters for months. Additionally, SMA took over a month to pick-up their extra supplies, which they left in our front yard, and ended up killing the grass where it laid. When we asked, we were told it would be months for the gutter work to get done. No one from SMA would return my emails once I started pressing for the gutter work to be completed. As a matter of fact, I didn't receive a response until I grew so frustrated that I sent a litigation-styled email from my attorney email address. Oddly enough, I got a response then. SMA's scheduler claimed they needed more time; mind you several months passed and it was the dead of winter now. Great time to install gutters, when there is snow and ice on the roof. Oh, and, it was only then that I was presented with a "Gutter Contract"--this could have been done at the initial meeting. As I mentioned, I was firm in letting SMA know that the insurance proceeds, which they agreed to, was going to cover the gutter work. I was not paying anything extra. I threatened to leave and adverse online review, and again, only then did I get a response from the owner himself this time, Steve. Steve attempted to resolve the issue with a myriad of excuses and a shell of an apology. He rescheduled my gutter work sooner to avoid the adverse review. Fast forward to this Spring, where we had several water intrusion problems--problems we didn't have before the new roof installation. I reached out to SMA to let them know about the issue, and their lack of response didn't surprise me. When SMA did respond they took no ownership for any of the issues, didn't even come out to inspect as they are statutorily obligated to once put on notice. They blamed ice dams and washed their hands of any concerns. Ultimately, we had an engineer come out and explain to us that SMA, while not directly responsible for the water intrusion, as a roofing contractor they should have explained the lack of ventilation we had. Furthermore, they should have recommended additional ventilation to avoid the attic condensation that often occurs with a new roof. That would have saved us from the additional water intrusion claim we now filed with our carrier. I honestly forgot to write this review, however, I was reminded about it last night when we ran into Dylan who approached us for a handshake as if our experience and transaction was one SMA should be proud of. Again, save yourself the grief, money, and time and find another contractor. read more

I was very happy with them. They replaced almost all my windows and doors, plus they did my siding. Everything was done on time. I found that everything was cleaned up. I bought a metal detector thing on Amazon and I never really used it. The siding guys removed something that they shouldn't have (a rain sensor for my sprinkler system) and SMA reimbursed me for the cost of the repair. read more

SMA exteriors did not clean up after themselves during the project (which is not complete). Nails and old siding in piles sitting all over for over a week (yes, there IS a dumpster available!). SMA exteriors' truck caused asphalt driveway damage; neighbor of shared driveway not contacted for resolution. SMA vehicles have been parked directly in easement right-of-way areas. SMA phone representative combative. read more

SMA replaced the roof on my mothers house, nothing but positive things to say about the team and the process. They were timely, professional, delivered more than promised, cleaned up when the job was completed, dealt with the insurance company for billing and the final cost was what they committed to. If you're getting a roof replaced be sure to give these guys a call. read more

Hi had to signup today, just to leave a review these guys fitted our new windows and i am more then happy with the service they provided.. work was done to a very high standard. Thanks Guys. read more

very courteous and really knew the finer points of proper installation (based on the many install videos I watched on line of other contractors) didn't cut any corners. They showed up on time! Cleaned up after themselves! Came back and fixed an issue with as much enthusiasm as doing the job in the first place, this was really a big one for me. The value/price for the door and window was nothing short of spectacular! This was a great company to work with! read more

Very good job on the installation of our replacement windows. Clean up was good. There was an issue of the bathroom window glass being scratched (tempered glass). No hastles, they sent out the window rep who made it right. BTW, Hayfield windows were purchased and they have performed very well. Ours is a super insulated house and top quality performance windows were my criteria. -- Pete L. read more

New roof and siding done with SMA. They took care of everything except, for choosing colors. They also worked great with the insurance company. Awesome company! Two of my neighbors have also used there services. Would recommend to everyone. read more

I had 2 sliding doors and window installed and could not have been happier. From getting an estimate to having the job done, they were professional throughout. Would recommend them to anyone I know. read more