I took my new puppy Mozzie here about a week ago, and I liked the veterinarian and tech I had a…read morelot! My DVM was Dr. Piga and she was fantastic. She answered all my questions and made sure I understood the cost of his preventatives, which I greatly appreciated. I give four stars instead of five because the entrance is not all that welcoming. I do like the modern feel and colors, but I felt a little awkward when I came in and wasn't sure where to sit. The front desk staff said hi, but didn't really engage me. It could have just been an off day. I recommend this vet if you're looking though because it was very clean, and the tech and DVM I had were great!!

Overall, the vet office itself is great. This rating is specifically with regard to Dr. Gallagher…read more If you have cats, please ensure you see a different vet, as she is clearly a dog person. My two cats have seen her multiple times each until we finally asked them to put a note in our chart that we wanted anyone but her. When we asked questions about one of our cats eyes, she simply could not give us an answer and instead tried to refer us to a cat eye doctor. Note that he simply has a bit of a watery eye and another vet in the practice was able to answer all of our questions. Dr. Gallagher was rude and dismissive on multiple occasions. I'm grateful BVC has other vets whom we love!

This has been my 3rd attempt to get my dog scene on a Wednesday. Today I arrived at 12:29 ( an…read morehour and a half after they opened ) and the sign said that they were not seeing any more pets today.There were only 7 folks with their pets still to be seen. They advertise that they are open from 10-4. Perhaps for Wednesdays they need to state that they are only seeing 20 pets and then they are done. Very disheartening as I left work early to get there.

If you have the time and patience to wait in line it is so worth it. The people that volunteer at…read morethis animal clinic truly love animals.

Absolutely incredibly and warm staff. They were polite, efficient, and my dog, Javier, loved them…read more They completed all of the vaccines/tests needed and gave me honest and kind advice about his health. Most importantly, they reviewed the potential cost of the exam prior to beginning, and allowed me to pick and choose what I want for my dog. They sent me home with a welcome back full of all sorts of helpful goodies and resources. An annual exam is never cheap, but they made it so well worth it. Thanks from me and Javi!

VCA Metro Cat Hospital merged with VCA Brookline so I brought my Maine Coon in for her annual…read moresedated grooming, much to my distress she was left with a ragged ruff and naked to her tail instead of a proper lion cut she had always received. The cost more than $500 double what I paid at VCA Cat.

Our family loves Happy Pet Care! Mary and her team are amazing! They take the best care of our…read morepup and are always flexible with our ever changing schedule! Lucy is always happy to head out with Jen and she sends the best end of day reports! I highly recommend Happy Pet Care!

I love Happy Pet Care! My dog, OC has been with them since was a puppy- she's 8 now! Mary the…read moreowner, has personally called me or texted me anytime anything came up with OC- like she got sick. They are so accomodating to my busy scheudle and have been able to help out last minute, NUMEROUS times. OC is obessed with Jen at daycare, and she couldnt' be sweeter to my dog. Thank you for 8 years of wonderful service and care!

My dog is a patient here at Huron, she sees Dr. Evans. We've been at Huron for 6 years now and I…read moredon't picture myself going anywhere else for my pets. I appreciate the divided lounge for cats and dogs, and the friendliness of the front desk staff. You can tell that the people that work here love animals. My dog is a little nervous but they are so kind to her and give her pets and treats to make her comfortable. Also, this location is super clean. No fur balls on the floor, the reception area looks like it's cleaned daily. I also appreciate how much bigger the new clinic is compared to the old one on beacon street.

I've been going to Huron for nearly 20 years, visiting both locations, even before Dr. Ulrich…read morebecame the owner. He's by far the best vet, and his associates, front office staff, and techs are just as amazing. He's a true cat whisperer--attentive, patient, and never makes me feel rushed, and my cats can feel his love and care. When it comes to the hardest decision any pet parent has to make, he and his team approach it with remarkable compassion.

I received a quick appointment for labs. Dr Stokes called with the results. I was able to pick up…read morethe medicine that night. When I called for clarification Dr Stokes called me back and helped me move forward with my cat's treatment.i cannot ask for more. Communication has improved 300%

I am deeply disappointed by my experiences with Angell. I have extensive familiarity with this…read morehospital: my pet has been hospitalized there twice, including once in the ICU, and has been evaluated by internal medicine, cardiology, ophthalmology, and neurology. Unfortunately, despite the hospital's reputation, we repeatedly felt that our concerns were dismissed and that communication with specialists was unnecessarily difficult. During one hospitalization, our pet experienced what was later believed to be a neurological event, possibly a stroke. When we visited, we told the staff that he was behaving abnormally and appeared weak in very specific and concerning ways. Our observations were dismissed. He was subsequently discharged barely able to walk, despite having been fully mobile beforehand. After calling the hospital and bringing him back, we paid for a neurology consultation. Neurology recommended medications, but despite having paid for the consultation, we initially could not speak directly with the neurologist and had to push repeatedly for a conversation. I understand that consulting specialists are busy and that internal medicine may remain the primary service, but when an animal has experienced a potentially life-altering neurological event, being effectively unavailable to the owners is unacceptable. I worry that another owner might not have felt able to advocate as forcefully. Later, our pet developed episodes of staring, circling, and other abnormal behavior. We returned to the emergency department because we were concerned about seizures. We were told that it was probably not a seizure and that the symptoms could be gastrointestinal. We repeatedly explained that he was behaving very differently from his baseline, but we did not feel that our account was being taken seriously. After further discussion, we were sent home with Keppra (anti-seizure medication) and instructed to monitor him. They also told us not to start the medication for now, and wait to see if he had another event - which made sense. He had another episode, we started the medication, and he has not had another episode since. That may or may not prove the episodes were seizures, but the most troubling part of the experience was how consistently unheard we felt. I recognize that veterinary hospitals are often understaffed and overworked, and I have tried to give Angell the benefit of the doubt. However, these were not isolated frustrations. They formed a repeated pattern of poor communication, inflexibility, and failure to listen carefully to an owner who knew that something was wrong with his animal. Anyone considering Angell should be prepared to advocate very firmly, ask direct questions, and insist on communication with the clinicians involved in their pet's care. Based on our experiences, I no longer believe that Angell is necessarily the best or only option for specialty and emergency veterinary care in the region.

My pup gets seen at JP Animal Clinic. When we moved up here from down South (Alabama!) I was…read moreworried about finding a good vet because we left one I very much so trusted. I was referred to this vet by a friend and I've had an incredibly positive experience overall. Everyone knows my pup -- from the front receptionists to the vet techs to the vets themselves. Everyone is incredibly sweet and I could tell they actually cared about my dog. Most recently my dog came in for an ear infection. They were incredibly patient and careful with him as they swabbed his ears and eventually got him set straight. He is food motivated and they had peanut butter and treats ready to distract him! My only critique is that it costs $100+ just to get in the door. A checkup, without taking into account any treatment, is $98. I usually walk out $200+ in the hole for routine visits. I would highly recommend these guys to any pet owners in JP!

Dr. Levine is a wonderful provider -- thoughtful & empathetic, and cares deeply for his human and…read moreanimal clients. I trust him and his staff completely for taking good care of me and my pets.

Dr. Kristie is everything you could want in a vet. She is kind and compassionate and patient. I've…read morebeen bringing Kona here for six years, since she was a puppy. I'm so happy to have found a low stress facility that is flexible with procedures and processes to make things less stressful for your pet. They don't have a waiting room so you go right to the exam room. You can also wait in the car until the vet is ready if your pet is particularly anxious at the vet. Additionally their exam rooms are very comfortable with couches and dog beds rather than exam tables and hard chairs. We love the staff and the clinic!

I have been taking my two dogs to Heal Veterinary Clinic for over seven years, and until now I had…read morenothing but positive things to say about my experiences there. Recently, I called to reschedule two appointments--one for June 29 at 8:00 a.m. for one of my dogs and another for July 10 for my other dog. On June 29, I drove 1 hour and 20 minutes from the North Shore to Watertown for the 8:00 a.m. appointment. When I arrived, I was told by the front desk that there was no appointment in their system and that they could not see my dog. It is possible that I missed the email confirmation, and if so, I accept responsibility for that. However, I know I scheduled the appointment over the phone, and what disappointed me most was not the scheduling error itself, but the complete lack of willingness to help resolve the situation. I explained how important the appointment was, yet the receptionist was dismissive and unhelpful. Rather than trying to accommodate us or offer a reasonable solution, she simply suggested that I come back a few hours later or on another day, despite the fact that I had just driven 1 hour and 20 minutes to get there. I also felt that the staff made it seem as though the mistake was entirely mine. To make matters worse, I later learned that the July 10 appointment for my other dog had also been canceled without my knowledge or authorization. I never requested that it be canceled, and no one contacted me to confirm or notify me of this change. After being a loyal client for more than seven years, I expected much better customer service. Mistakes happen, but what matters is how they are handled. Unfortunately, I left feeling that my concerns were dismissed rather than addressed. Because of this experience, I no longer feel I can trust this practice with my pets' care. My advice to anyone scheduling an appointment by phone is to ask for the name of the person you speak with. It may save you from making a long trip only to be told that your appointment does not exist.

I've been coming here since 2009 With my Baby Dog, lil…read morestinker. they are patient, caring and wise, Keeping track of every mole on my boy. And these both really love animals. This isn't just a business for them, They rescued 15000 animals last year alone! The deal: the best Boston veterinary clinic Is run by the Animal Rescue League of Boston.

BVC offers the kindest, most caring and professional care. They always make you comfortable and…read moretake the time to answer all questions. Special thanks to Dr. Newlin, Dr. Williams, Dr. Breda & Stephanie.. You are so appreciated!!

I just deleted my old review. While I feel as if the what I experienced is was wrong. Dr.G at the…read moreCharlestown location REALLY made an effort to listen to my concerns and validated my previous concerns from a non judgmental point of view and educating me on the way. There's seems to be a huge effort in working with me and my pup. I would like to give them another chance. In addition I would like to shout out Vet tech David Rivera. He was one of the first techs to see Lancelot and I have seen him at many clinics. Throughout the times I have been more difficult his customer services skill were always excellent and he always treated me with respect. I can definitely see his love for animals and the profession. I believe in redemption and would like to applaud them for working with me and listening! Thank you Dr. G and David! Sir Lancelot and Joseph!

When this place first opened,I was a big fan. Then they seemed to fall apart and get very…read moredisorganized. I was also twice given bad referrals for things they couldn't do onsite. One time I was sent out to Acton to get a root canal done on my cat. When I got there, the dentist there said it couldn't be done and she just extracted the tooth. For $1,000. I got referred to another place in Chatlestown for something else, because their relationship with the people who had been doing onsite had fallen apart. That one cost me over $1000 too,for something I was told would cost around $250. When I came in for the last few visits, nobody ever seemed to know why I was there. There seemed not to be communication or professionalism. Their prices were exorbitant, too! I really regret not having switched to my current vet sooner.