I dropped off my iPad on Saturday, October 4th, after speaking with Chad Robbins on the phone. He…read morewas polite when I arrived and explained that, due to my iPad's model, he would need to order parts and that it should be ready for pickup by Tuesday. I had no issue waiting until then. However, Tuesday (October 7th) came and I still hadn't received any update, so I called around 2:30 PM. Chad answered and initially told me there was no iPad matching my model in the store. Naturally, I became very concerned that my device had been misplaced or worse. After asking him to double-check, he admitted he had found it "hidden between drawers." He then told me he would need to overnight the parts to repair it which completely contradicted what I was told when I dropped it off. When I expressed my frustration, he repeatedly interrupted me and, despite apologizing, spoke to me in a condescending tone. He even said, "I'm going to break things down for you real slow so you can understand what I'm telling you here." As someone with a Master's degree, I found this extremely disrespectful and unnecessary , especially since my frustration was about the lack of communication, not confusion about the process. I told him I was not willing to wait another day and went to pick up my iPad, which was still shattered. The entire experience felt unprofessional and dismissive. I immediately went to IFIXandRepair, where the staff was courteous and began working on my device right away, and it should be done within a day. I rarely leave reviews, but I feel compelled to share my experience so others can avoid wasting their time and money. Lastly, I was told my iPad's password was required, which I found concerning since it shouldn't have been necessary for this type of repair. Given that he had my device for three days without even starting the work, I'm uneasy about the potential privacy implications as well.

I dropped my IPad off 5 days ago to get a screen repair. I was called and was told that my IPad…read morewould need additional work done to it. I went up the next day and I tried to ask some very important questions and the owner was extremely rude to me. He was very defensive when I asked to see my IPad. Every time I tried to ask a question he cut me off. He then walked away from me in the middle of my sentence and told me our conversation was over. All I was trying to do was get clarification on the additional work my IPad needed. I told him to go ahead and give me my IPad back. I did not want the service any longer. He refused to give me my IPad back. He told me to come back tomorrow and maybe I could have it back. I would not recommend this business! Horrible customer service!

I broke my screen today and called the store. He told me to bring it in and within 20 minutes, my…read morephone was fixed. The employee was so kind and friendly and my phone works perfectly. Thank you so much!

The battery in my I phone wouldn't hold a charge took it to IFixscreens port orange were open on…read moresunday. a half hour later I had a new battery and was back in operation. WELL DONE!

Walked into the store with a busted 5s, and Nicole helped me upgrade to a better phone right…read moreaway...she was completely knowledgeable, switched my service for me, even helped me straighten out my account. She was the best, extremely helpful

John diagnosed and fixed our MAC. We're so pleased with how quickly he was able to troubleshoot the…read moreproblem and resolve it.

I had an issue with my laptop. They were able to narrow it down to my charger malfunctioning. Jim…read moreoffered to let me borrow a charger until I got a replacement. Good business, great folks.

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

My son brought in a very expensive computer to sell. He was quoted a very low price to purchase it…read moreby the owner, who is named Atef, but he agreed as he really didn't have many options. Ok, so that's the way it goes. But then Atef said he would have to keep the computer overnight to check it out. He agreed because he knew the computer was exactly as he said it was. When he came back the next day to get his money, he was told by Atef that he would only give him half of the already rip off amount they had agreed to. When my son told him he didn't want to sell it for that much, Atef told him he would then be charged labor for taking it apart and putting it back together. Rip off artist! Beware! Not to be trusted.

When I called for help hooking up my new monitor and webcam, JR was extremely pleasant and kind…read morewhich put me at ease. Some of us born in the 1950's are not so tech savvy but JR did not give me any impression there was something wrong with me that I could not hook this up myself. He let me know Dustin would be calling me to set up a time to come by, which Justin did. Even though I was told Mondays were very busy, they kindly scheduled me anyway for Monday since that is my day off work every week. Dustin came right on time and was very patient hooking me up with the monitor and webcam, in addition to helping me with my printer, even putting the new ink in for me. Dustin also did not make me feel like something is wrong with me that I could not set this up myself. He also offered to take out the empty box for me. This is an amazing company and I highly recommend them!

Dustin serviced my computer back in January 2026 at a great price and in a short timeframe. He…read moreexplained everything that he was going to do and what he encountered. He gave me tips for doing preventative maintenance on my own. JR followed up today and asked about my technical support experience. I told him I had been thrilled with my service and indicated that there was something I didn't understand how to do and he walked me through it Another example of their outstanding customer service. My partner and I would not go anywhere else. Thanks guys! Judy and Susie

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

So, I moved literally coast to coast - San Jose, CA to Daytona, FL. My desktop PC was packed (as…read morecarefully as possible) for the trek. But before heading out I opened it to see it was pretty dusty. Annnnnddd...to be sure, I didn't want anything shaken loose so I took it to Volusia based on great reviews here to give it a clean and once-over. Turns out not only was a fan knocked loose, but another wasn't even plugged in the right port. The price and turnaround was fair, so I followed up with having them replace a dying/dead battery in my laptop. Again, great job. I highly recommend these guys!

Very welcoming and helpful. I had a pretty bad experience at a Mac repair store in Arizona and was…read morevisiting FL and found this place. Matt was helpful and kind from the start. If you have any computer issue, they will be happy to assist!