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    Affordable Cremation & Funeral Center - Roseville

    Affordable Cremation & Funeral Center - Roseville

    3.9
    (19 reviews)

    With such a difficult time in my life, Destiny from Affordable cremation and funeral center helped…read moreme alot when it came to any questions or concerns I had regarding my family member who had passed. She was very on top of keeping me up to date on the process.

    My mother passed away on January 8th, today is February 4th and I still don't know when I can pick…read moreup my moms ashes. I can't seem to get past the answering service. By the evening of January 8th, I spoke with someone and was told to call back Monday as they are closed over the weekend. I called back first thing Monday morning and thought it was quite an easy process. I spoke with a friendly male, he got all of my information and told me that once my brother signed the forms he would call me for payment. That call never came. I was also told that I didn't need to call the hospital, they would make the arrangements. To their (kinda) defense, there was a Covid issue in the Roseville office and the employees were working from home. I'm not exactly sure how that changed anything, especially because I'm trying to coordinate this from my home in Texas. On Tuesday, I called three times and did not receive a call back. My brother had not yet received any paperwork. On Thursday I received a call back and was given different information by a different employee. They sent paperwork via email to both my brother and myself. I was told that once it was signed, they would call back for payment. She said that the process would take no longer than 10 days starting from the day I first spoke to someone. (Again, it's been almost 30 days) We both signed it right away. I did not receive a call back. On Friday, i called and left a message after I received a call from the hospital letting me know that they didn't receive a call from the funeral home. I did receive a call back and I paid. I was told everything was done and they'd call with any questions otherwise they would call when we could pick up my moms ashes. I stopped taking notes of all of the times I've spoken with this company. It's been a very stressful and frustrating situation. I cannot tell you how many times that I've had to repeat the same information. Thankfully, each and every person (other than the answering service) has been very kind. So kindness is not the issue. It's the lack of communication. It's so very hard to get in touch with anyone or to get a call back. If I still lived in Roseville, I'd just pop in, but I live thousands of miles away. All I want is to be able to tell my brother to pick up our moms ashes. Luckily, we are doing her celebration of life closer to the summer. I can't imagine the stress that I would've been under if I were to have a service within two weeks of her passing. Also, I understand that these are crazy times and things will take longer than normal. But should it take a month?

    Smart Cremation - cremationservices - Updated July 2026

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