When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

A Good Experience…read more Doug was wonderful to meet with and made a difficult time a lot easier to manage. The facilities are gorgeous, and our event went well. They provide a nice website that aids with planning with sections for each step. You can forward the link and friends & family can upload photos and share memories. Family far away can view the service remotely. I recommend this place

Green Valley Mortuary exceeded our expectations in a very tender time. They were very responsive to…read moreour needs and always sensitive in our encounters. We needed our loved one to be driven to Southern California where the family crypt is located. The funeral service was scheduled for 10am and the team was there in plenty of time, beautiful flower arrangement as well. They were so helpful and attentive, even after driving all night. The memory cards were beautifully done. The whole process, from beginning to end, was seamless and we are very grateful.

My father passed a few weeks ago and we did not want a traditional funeral and instead, went with a…read moredirect cremation. The folks at Sutter were extremely helpful and sincere. It's a bit of an exercise in trust having them pick up your loved one's remains and then, without even a final viewing, cremate and return the ashes in an urn. Sutter updated me throughout the entire process - when the remains arrived at the mortuary, when the cremation process began, when the death certificate was issued and when we could come by for the pickup. I have also chosen to be directly cremated when it is my time and I would not think twice about having Sutter Cremation perform this final act of service for me.

Very odd experience with this business. I'll begin my review by saying I first called Green Valley…read moreMortuary, and after being quoted nearly $3000 for a basic cremation, I decided to call other businesses. Before I hung up, the woman at green valley mortuary cautioned me that other places will "ship my loved one all over the place to do the cremation" and stated that they would treat her remains so much better because they do their own cremation..... this info ties into the rest of my review so keep it in mind as your read. Fast forward to the next day, spoke to "sutter cremation" and was quoted a more reasonable price for the service we were looking for. We gave all of the needed info over the phone and went in the next morning to sign paperwork and pay in full. We paid for specific services, including expediting the cremation and courier service to go physically get the death certificates we paid for. Throughout the whole situation "sutter cremation" never ONCE reached out to us to update us about what was happening. After several days without hearing from them we called and asked what was going on. We were absolutely horrified to learn that they hadn't picked up our loved one from the hospital and they blamed it on the coroner. We had been in constant contact with the coroner AND the hospital and were well aware that the coroner was not holding up any release of our loved ones remains and that her body had been cleared for pickup hours after she passed away. Several more days passed and we called again to find out what was going on and were told they "thought" they had picked up our loved one but would call back after checking. They never called back and after a few more days I called again because the week to week and a half turn around time we paid extra for had long passed. When I called I was informed that the cremation had taken place and we could pick up the remains- if we hadn't called, we probably would have never known. We had made them aware that we lived hours away and needed to plan to be there but they simply didn't care. I spoke to a "manager" and let them know how disappointed we were in the whole experience. The last thing you want to do after losing an immediate family member is deal with failure to communicate and lack of professionalism. I told them we expected to be refunded the amount that we paid extra to expedite the cremation and they said they would ask the owners and call me back. Now HERE is where things get interesting. When they called back, they left a message saying that yes they would refund us..... however, the woman identified herself as working for GREEN VALLEY MORTUARY. So seems like green valley mortuary owns sutter cremation and they try to get the inflated cost from people who simply call the mortuary but offer the cheaper service through sutter cremation to those who think $3000 is a bit much for a simple cremation. Since green valley mortuary told me they do all their own cremations I would assume they do all of sutter cremations as well. Just seems very shady to me and like they prey on people and try to get more money out of them. In the end they did refund the cost we paid to expedite the cremation. When we picked up the remains we all just wanted to get out of there but we noticed when we got home that the urn had tons of scratches and rust spots. We didn't want to deal with this shady company anymore so we just let it go. My family member died well over a month ago and we haven't ever received the death certificates (which we paid extra for and also paid extra for the courier to physically pick them up) nor have we received any further communication from sutter cremation whatsoever. I could NEVER recommend this company and we are very unhappy with the entire experience.

Highly recommend. Amy and the group were very professional and caring at such a difficult time.read more

Amy was wonderful, she made a very difficult situation a little easier. She was extremely helpful…read moreand compassionate, and I appreciated her so much. Thank you,

Absolutely amazing customer service. They are so empathetic and truly care about the families they…read moreare helping when navigating through a tough time. Shelbi and her team have been nothing short of amazing and made sure we felt comfortable and explained everything thoroughly. Thank you so much for the support through this time. I can't recommend you and your team enough. Such a blessing!

We want to thank Shelby,Emilee, and Elena at Lambert Funeral Home for their kindness,…read moreprofessionalism and guidance during the planning for our father's services. Everything went as planned at the church service and burial site. Thank you so much and we do appreciate how you helped us during a difficult time.

I had been responsible for managing my father's medical and financial affairs for the last 7 years…read more Since he was 102 years old and becoming increasingly frailer, it was no secret he was likely to pass soon. Even so, it was still very upsetting when he finally died. Dad long ago asked to have his body cremated and the ashes placed next to our mom in the gravesite our parents had purchased decades ago. There are of course a large variety of choices when it comes to cremation with a wide range of accompanying prices and options. I realized quickly that we wanted to have this service done as cost-effectively as possible but still with a great deal of care and attention to detail. I visited Affordable Cremation of Roseville and met with Destiny Ivy. She patiently explained to me all of the different options available along with the laws and regulations governing this process. At no point did she try to upsell me on anything and I very much appreciated her honest and straightforward approach, especially during this difficult time. I chose to witness my father's cremation, which of course is not very commonly done; I guess I viewed this as my last act of service for my father. I want everyone to know the cremation facility is very clean and organized and there is a lot of effort put into making sure there is no adverse environmental impact from this process. Destiny was wonderful at keeping me informed throughout this entire process, which took about 10 days in all. She has great communication skills and is very empathetic, for which I am very grateful. I would wholeheartedly recommend Affordable Cremation of Roseville to anyone who desires to have outstanding service at a very reasonable price.

With such a difficult time in my life, Destiny from Affordable cremation and funeral center helped…read moreme alot when it came to any questions or concerns I had regarding my family member who had passed. She was very on top of keeping me up to date on the process.

I would give them a 5-Star, except for one thing: they do not notify Social Security. In my…read moreexperience this is a common practice for a funeral home. Not sure why this one does not do it. Other than that, it was a 5-Star experience.

hi-ya! So a very good friend passed away and I don't think many people are ready for that or what…read moreto expect next; however, when we went to the funeral service this place was as good as circumstances can get. A day or two before the service they they opened an online obituary portal at their home page that allowed folks to leave well-wishes online. The comments are vetted before being published (authorization completed by the family of the deceased). The day of service was extremely hard, but the funeral home was absolutely professional and there was not oddities to report. The location of the funeral home was reasonable to get to--parking limited, but manageable. It was a hot day, but they had the air conditioning set to a chill level (making sense for open caskets). I don't mean to sound clinical about this review, especially when so much emotion can go into why you are there, but in the end. The funeral home was clean, provided for everybody that came to pay their respects. Prior to the service they cycled photos and/ or video reflecting memories of my friend and his family that survived him. I can't address pricing, but I heard the average cost of a funeral can easily run around 15K, and the lavatory I don't know because I didn't use it. The initial room where you first walk in is furnished nicely and to be honest it was a good area to take little ones that aren't able to sit long during the service. The area allows you to still hear what's going, limits the noise the main hall hears, and keeps you out of immediate line of sight. Anyway, if you have to use services like this, North Sacramento Funeral Home is professional and does it correct.

I truly appreciate Debbie Nolt, she is very compassionate and helped us get through a very…read moreemotional time. She kept us informed each step of the way and is also assisting with burial through the National Cemetery.

My experience with Carson Drasher, Fair Oaks, and Neptune Society was the worst I've had with…read moreanyone in any arena. We went back and forth so many times about the online obituary, and it still isn't right. I asked for the correct link to the site so that I could share it with family and friends, and I still have not received a response from her. Her "bedside manner," for lack of a better term, leaves much to be desired. I didn't want to write this review before I had my loved one's remains in my possession, for fear of retaliation, ashes belonging to someone other than my mother, heck, I'm not even sure at this point if the ashes are in fact hers... I guess the upside is I purchased the service years ago for considerably less than what it would cost now, but then again, maybe this is a case of "you get what you pay for". An additional upside is that I will not have to deal with her again; whoever is tasked with my death, they might have to. The Neptune Society as a whole was friendly, professional, and sympathetic when my mother died, and I contacted them. There was a bit of confusion at the beginning. I received several calls after I had already made arrangements with one of the representatives. But after that, it seemed OK. I picked up my mother's remains today. Thankfully, I was able to do that without meeting with Carson. I don't plan to recommend the Neptune Society to anyone; it's disappointing and regrettable that this was the service I chose for my mother and me.