Very very friend staff and amazing scenery! Cemetery is very well kept with lots of staff…read moremaintaining the area.

Drove 2 hours to this cemetery to pay respects to a friend. I knew when I got there that I was…read moregoing to have to stop by the office to find out where my friend's plot was. When I arrived, I found that there was a sign on the office door that said the office was open "by appointment only". I got on the website to obtain the phone number. I called the number, only to hear a recording that said I would need to leave a message. I had to turn around and drive home, in traffic, arriving 2.5 hours later. So, with a 4.5 hour total drive time, I wasn't even able to visit my friend's resting place. This is a pretty lousy way to run a business, let alone, a cemetery. If I could leave zero stars, I would.

Over the last many years, we have used their cremation and chapel services for a family member and…read morereferred them to a few friends. Most recent service was on July 20, 2026. The facility is beautiful and their services remain excellent. The coordinators and their staff are very responsive and understanding. As always, the services went through very smoothly with able handling of all aspects. And a special mention of Endeliza Huerta, Funeral Arranger who was very understanding and responsive both leading upto and after the funeral for all our changing needs.

After what my family experienced, people must know how awful our experience at Skylawn Half Moon…read moreBay was. My uncle handled all the arrangements for my grandpa's funeral and the communication from Skylawn was terrible from the start. They would not respond in a timely manner when he asked to confirm the location, the service date, and placement of my grandpa. But funny enough, they had no problem contacting him when payment was required. This lack of communication gave the impression that we were only prioritized when financial matters were involved. Even handling the death certificate was awful. My uncle was informed someone would call him when it was ready for pick up. He left multiple messages for an update and did not receive any response back. 10 days later, he went to Skylawn in person to ask, only to find out the death certificate had already been prepared from the beginning ready to be collected. This critical document required for time sensitive matters such as notifying banks and social security caused such an unnecessary inconvenience and headache during a difficult time. What really crossed the line was when he received a quote to add Chinese characters to my grandpas nameplate. My uncle simply said he wanted to discuss with the family and would let the agent know the next day. The agent sent accidentally sent my uncle a message clearly meant for someone else stating: "I won't be able to finalize...he has to again talk to his family this is a poor Chinese family" He never complained about price or tried to negotiate, he just wanted to make the decision together as a family. This message was shocking, offensive, and completely unacceptable. Our family was fully prepared to pay for additional engravings, flowers, and other services. Wanting to consult with family before making a final decision does not make someone "poor" and no family should be labeled or stereotyped based on their ethnicity. Losing a loved one is already hard enough. But being ignored, then finding out that's how your family is talked about behind the scenes is absolutely unacceptable. This sort of disrespect should never be tolerated and I hope Skylawn investigates this incident and provides a genuine apology to ensure no other family is treated this way. No one grieving the loss of a loved one should have to wonder what is being said about them behind closed doors.

So professional, superb communication, incredible follow through. Very kind. Also, offered…read moreassistance with various items that needed follow through, such as obituary, death certificates. I even received a check-in call a couple weeks after to see if all my needs were met.

We had my mom's services here 5 years ago this month and yesterday we had my dad's services back…read morehere. We came back to use this venue because the service was amazing and it still is if not more. We met with Gus to plan and he was absolutely helpful, sympathetic, and very communicative throughout the whole planning. Come day of, Rick and Kina were absolutely wonderful. They made sure everything was on track and organized. Checked in on us here and there to see if we needed anything. We were running a lil behind but Rick was very patient and understanding. Come to the crematory, we could've have asked for more. The person running it, I think his name is Ron, was very respectful, empathetic and truly kind. Our whole experience with Sneider Sullivan & O'Connell was truly wonderful. They didn't treat us like customers. They treated us like a family and we are so grateful for that.

For both my parents, the Neptune Society made it easy during a difficult time. From the first call…read moreto them to arranging pickup, to getting the death certificates and the cremains, they were fast, sympathetic and professional. A special note of thanks to Noel Hanna for going out of her way recently with my mom's arrangements.

My roommate had this service for both her mom and dad and when they died a few years ago I was…read moreamazed at how quick and slick this service works. I was so impressed I bought a plan for myself so it will all be taken care of so my daughter dosent have to deal with the whole process. Also the cost was far more affordable than any funeral home costs. Highly recommend the Neptune society whenever the subject of death comes up!!!

We recently had to bury our son and everything was unexpected. How many people make plans like this…read morefor someone in their 30's? It was all so shocking and Linda and David were compassionate and helpful, listing what we had to do and in what order, and they kept us on track. They were very accommodating and the small service was beautiful. I cannot thank them enough for being so patient, so considerate of us as we sat in shock trying to get through the planning.

Thanks to the folks at Crippen & Flynn, specifically Lisa, Linda, David, and Ruben, the funeral…read morearrangements for my mother went very smoothly. My first meeting was with Lisa, who explained everything clearly and was extraordinarily patient and accommodating. I had a follow-up meeting with Linda, who was also very helpful and made me feel at ease. I appreciate that Crippen & Flynn allows for customization. We started with a package, and then I was able to add or remove any services that I did or did not want. David and Ruben were the attendants at the funeral and cemetery. They were kind and respectful, and again, everything went very smoothly. It was a pleasure to work with the folks at Crippen & Flynn. Though I hope I will not need their services again any time soon, I will definitely use them again when the time comes.

Every now and again you come across a person who you realize is born to do their job. Paul Larson,…read moreas a funeral director is one of those people. His compassion and professionalism for people are not to be questioned. He cares about what he does and wants to help families in their time of need. Paul and his staff recently handle my wife's service and went above and beyond what I would have expected. He talks you through the process and make sure that you take what every time you need in making decisions. The facility is clean and his staff are kind and above all profeessional.

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

I just cannot recommend them enough. You will absolutely save a ton of money and get knowledgeable…read moreand compassionate care from their staff. My parents had done no funeral preplanning. My 94 year old dad was in a convalescent home. I asked the social worker if they knew anyone I could talk to about this, and she offered advice on cemetery plot/grave resales as a way to save money for funeral preplanning. Apparently there are people who buy graves and then maybe move far away or something and do not want the graves anymore. Cemetery Property Resales works basically like a real estate agent. They make a very reasonable commission for their services built into the sale price you pay. They are licensed by the state. They help connect sellers of graves with people looking to buy, and the buyers get big savings because we get the price the person originally paid long ago. Who knew!?! I told them I wanted to buy graves at Holy Sepulchre Cemetery in Hayward. They forewarned me that the Catholic Church is very slow to process the transfer paperwork. First I would complete the purchase agreement and pay for the graves with Cemetery Resales, and then it could take maybe 2-3 months to process the transfer paperwork, unlike most other cemeteries where it is done that same day when you purchase the grave. Which at the time was fine with me. First I met with Holy Sepulchre Cemetery staff so I had the retail price information in my hands before I met with Candace from Cemetery Property Resales to see the graves. This way I could compare the retail costs of available graves from Holy Sepulchre, to the costs of the resale graves, as well as know the additional costs for the opening, closing, vaults, headstones, etc. Candace met me at Holy Sepulchre and we located the available resale graves. She supplied me with all the individual grave location numbers and their prices, and what was included with each grave site. She helped me figure out what would be an additional cost based on the individual grave site. She let me know that after I purchased the grave through her, I would pay any additional costs directly to Holy Sepulchre. After my meeting with Candace, I was able to go get my mom and bring her to the cemetery and easily show her what was available. We made a choice and completed the purchase agreement with Candace. So here's the part that really showed me how lucky I was to work with Candace. We had just purchased the graves, and a few days later the convalescent hospital met with us, and said we should start planning for hospice for my dad. I was in total shock and I panicked. I walked right outside and called Candace, who oh so patiently listened to me completely lose my mind wondering .... What if my dad passes before the Catholic church finishes the transfer paperwork? What will we do? Keep him in a fridge at the funeral home waiting for the church to finish the paperwork for months??? Candace was so calm and reassured me that everything would be OK. She said, don't worry I am on it and I will do everything I can with the church to get it done right away. Candace is a woman of her word. She is a true miracle worker, she moved heaven and earth to get the transfer paperwork done as fast as humanly possible. Within days she had finally reached the right person at the church to talk to. She kept me updated regularly through the process and before I knew it everything was done. Finally I could relax and not worry anymore. Thankfully dad is doing much better these days, and now everything is done for when the time does come. I am beyond grateful for everything the Candace did for my family. Candace is an absolute angel, such a kind and compassionate person, with decades of experience. Candace was knowledgeable, responsive, quick to communicate and follow up, and provided me with all the answers I needed and a fountain of emotional support for my journey through this. What a blessing it was to have her help me through this process. Thank you from the bottom of my heart Candace for everything!!!

Legit plot sales. I was able to use the plot shortly after. Glad I got a deal from Michael, very…read moreprofessional and helpful. Would use again.

Cypress Lawn is very organized & professional. They make a challenging process easy to understand…read moreand navigate. I appreciated the timely responses and clear instructions - this was a tremendous help during a difficult time. I would like to acknowledge Paul, Linda & Gina for their tremendous work ethic and their care and understanding. They did not treat us as customers- they treated us like family.

customer service!!!!!! Communication and professionalism!!!…read more For all the charges, they could have been on time for my mother's graveside service, somebody dropped the ball somewhere... It was extremely awkward! Also charging 1000.00 for extra graveside chairs is a joke!!!!

A business revolving around loss and grieving requires a unique sensitivity, warmth, and…read moreprofessionalism. Chapel by the Sea provided a great deal of comfort and care to our family, specifically through the efforts of Armando. Armando maintained consistent, clear communication with my family as we lay our beloved father to rest. Not only was Armando sympathetic and patient, but he was kind and supportive. He helped us navigate the paperwork involved, he was able to assist us with every detail of the service we wanted. With a heart full of gratitude, thanks to Armando, and Chapel by the Sea. We were able to hold a beautiful remembrance, and find comfort in the hardest chapter for our family.

Thank you so much for your comforting and professional service for our brother. The family so…read moreappreciates everything that you did for us at this time. Thank you Kevin and Rose for your patience for answering all my questions.

Absolutely one of the best customer experiences I've ever had with any business. I can't say enough…read moregood things about the combination of professionalism and compassion that was evident in every interaction I had with the staff and management at Colma Cremation. Also, I greatly appreciated the guidance and communication regarding the process, and the timely status updates. Truly great customer service, and at a very affordable price.

From the owner: Colma Cremation and Funeral Services provides full-service solutions for funerals and memorials, as…read morewell as cremation. Additionally, a high priority is placed on healthy grief support, giving families the resources needed to work through the emotions experienced after losing a loved one. The funeral home staff cares about the needs of each family, which is why they provide more than event planning and transportation coordination. Colma Cremation and Funeral Services provides all necessary products and services, including vaults, caskets, memorial urns, and memorials. The team has worked hard to optimize pricing, giving families top-notch services that fit every budget. The funeral home staff is focused on the needs and preferences of the community, with full respect and support for families from all walks of life.