National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

I recently purchased a few items at this pawn shop. My experience with Clifford was very stressful…read more He was bothered about having to look up our information in the system bc I didn't have the layaway receipt so he could easily access information. He became sarcastic. A month later when I called again to make another payment he "reminded" me that he remembered who I was from the months prior conversation. I then proceeded to ask to pay off our layaway so that we could be done with this individual and location. He said I couldn't pay it off unless it was done in person. I did call and make a complaint with someone higher than himself. If he doesn't like being in customer service (management) position than he should find another job. This individual is very passive aggressive.

They offer fair values when you sell items and give great deals on items that have been there awhileread more

SO DISAPPOINTED AND MAD!!!…read more I am not the type of person who puts a BAD reviews. But i feel like i have to spread the word about my experience.....So, today my husband and I went to Cash America Pawn in 7544 N Lamar and got to buy a gold pendant. This lady who's helping me with my purchase offer me to clean "My personal jewelry which is my engagement ring" after we paid for the pendant that we bought and of course I said yes coz who wouldn't want a free jewelry cleaning and she's so nice to me. Before I hand it to her, and I checked all the diamonds in it and my engagement ring was perfectly fine. After a little while, she got back with my ring, she did a great job cleaning it but when I was checking on it, I noticed that one diamond on my wedding ring is missing and I told her about it. I find it so weird coz my husband just bought that ring in March 2022 and sign of wear and tear so I am sure that all the diamonds are intact. And I start to realize that she told me when I was checking the pendant that I bought and she said "Oh I love your ring, can I see it?" And I showed it to her up-close. Anyways, she went to the back of the office to check if it was there and told me it's not there. And I told her that I am not leaving until she finds it and this other lady named Kitty help to look for it, went to the back of the office and she found it... Took my ring to the jewelry repair shop and they told me it has a sign of forced picking of the diamond on the band where the diamond sets. Thanks to Kitty who found the loose diamond.

I purchased a Greenworks Trimmer with battery and charger on Saturday, July 1st…read more I got home and couldn't use it because the part that holds the string and the cap for that piece were missing. So I called them within hours of purchasing it but they were about to close so the same guy who helped me said to bring it back tomorrow which I did. The same guy who sold it to me remembered me and that I was given a 6-month money back guarantee. He didn't know how to put this into the register so he got assistance from some rude AF dark-haired mexican chick. She pretended to look and type into the register then told the guy I could only get a store credit or "pick something out" of the same price. Ohhhhhhh no, no, no, ma'am. I told her I needed a weed wacker, y'all sold me one with parts missing, I don't want anything else, I JUST bought this yesterday, I need my money back. She was kind of talking to the guy and to herself but loud enough for me to hear that she couldn't "push it through", I could try taking it back at another location. I just slowly shook my head no. I told her y'all better do something. Y'all sold me a trimmer NO ONE can use because of missing parts. She said I could "go to home depot or anywhere and get the part." Girl. Really. It just so happens that I looked up buying the part when I first took it home. It turns out no one sells a comparable part and it has been sold out on the manufacturer's website for over a year. I told her again that they need to do something then she said "I'm trying to help you and your getting aggressive with me and I don't have to help you." I honestly think she was trying to trigger me to get belligerent so she could justify making me leave without my money. But no, I was calm and cool as a cucumber. She said "I'm just trying to explain to you!" At no time did she explain anything! She talked to the guy the whole time, explaining to him various ways to put things into the computer, how "this" sale is entered and how "that" sale is entered, stalling and making me wait. Then she was texting frantically on her phone. The guy complimented my earrings. The girl played around with the register some more, talking to the guy and saying how they "can't put it in like this" and "they can't put it in like that, " Just a bunch of ridiculousness. I went in there specifically to get a weed trimmer. Period. Then when I take it back they try to keep my money and tell me to "pick something out" GTFOOH. They really, really tried to swindle me. Then the guy told me that the "regional manager" had to push it through and that's the only way there were able to do it. Blah, blah, blah. The should have talked to the regional manager from the beginning because they know they were wrong on so many levels. Despite that girl's efforts to keep my money, I finally got my refund. Please do not shot here. They talk all butterflies and roses to get your money, with promises of warranties and guarantees, when they know they have absolutely no intention of honoring it. If you need ANYTHING, buy it new from somewhere you know, at least you can take it back. That's what I plan to do. Never again will I purchase second (and third) hand.

I've gotta say that as of September 2024 Cash Pawn on Riverside is doing a lot of things right…read more They treat me well, getting good value for my purchase, and they have let me renew my loans even if they were a day or two late, and I really appreciate that.

Great Service, Great Prices and Terrific overall Service. I was looking for a new Apple Iphone…read moreand got a IP 15 that was like new as well as a new/ slightly used game console. Found a PS5 for 25% off and they threw in a game! Thanks Jaylene and Mgr. Josh. Best spit in Town for Pawn.

Offering 30 dollars for 2 perfectly good ps5 controllers when EZPawn, which is also right on…read moreCameron Rd, offered 50 each. A 2 minute to save 70 bucks? Sounds worth it to me. Don't go here.

Customer service is really great honest pricing Letty the managers is the best, I was attended…read morerely well everyone that works there usually knowledgeable about the items being sold great Management I've been coming here for years to purchase items and have always been treated well in a timely manner

They Sold me a ps4 that did not work don't go to this pawn they were accusing me of changing serial…read morenumber Same guy who sold me the ps4

Amazing caring professional staff! Recently my microwave quit. I went to Lake Travis Pawn and they…read morehad a new unit! Perfect! Glad to have this great neighborhood shop!

I've bought a couple of things from this place, but the employees seem to think that being in…read morebusiness is just one big joke. They have outright lied to me and laughed about it in front of me. Some time ago their prices were so high that everything just sat in the shop. Over the last year or so they have started selling things here and there, so they seem a little more reasonable on the pricing front. I like doing business with local folks, and they are easy for me to get to, but nobody wants to be lied to and laughed at. I want friendly people that I can trust when I go to a store. It's just not an enjoyable pawn shop experience, since there is always this feeling that they couldn't care if you came back or dropped dead, either one.

Great service. Profession, reliable, trustworthy, and easy to work with. Highly recommendread more

Wow - I can't say enough good things about my experience. Everything I needed in a jewelry store…read more Eugenia was direct and helpful. I felt safe in the hands of this quiet and pleasant professional.

I stopped by in search of a unique zodiac pendant that I could wear daily without being…read moreoverwhelming. I had considered various options from other designers and online stores but sadly those pieces were just too large for my liking. That said, while the store did not have any zodiac pendants on hand for visuals, Bill was kind to show me two catalogs. I browsed both and finally selected a piece in 14K yellow gold - made to order. It took about a week (purchase date to completion) - 5 business days - and I was very pleased with the final product. Overall solid experience - I do recommend.

Phenomenal people work here. Happy to have found our jeweler in Austin, TX. Great selection of…read morewomen's bracelets in both gold and diamond. Variations of gold too based on your preference. We were pleased by our time spent at Joe Koen and Son Jewelers and appreciated supporting a generational local business.