I was getting an alignment done on my daughter-in-law's car up Warrenton road and my glasses' nose…read morepiece broke while waiting for the car work to finish. I am out here in VA getting to do childcare for my 10 month old grandson from birth so I wasn't relishing the thought of finding/searching for my ugly backup glasses for the remainder of my visit. Fields Family Eye care was the closest optometrist so I went straight there for help. Not only were they THE friendliest business I've had the pleasure to have visited...they put new nose pads on, cleaned the glasses & tightened all the micro-screws too. We visited a bit and there was NO charge. I asked them what they wanted for Christmas and was on my way in just a few short moments. This staff was so wonderfully proactive, beautiful office I can only say that I've already recommended them to my son & his entire family! WOW does NOT even start to say it. THANK YOU SO MUCH!!!

I got caught in a traffic incident on I-95 and ended up arriving just one minute past the 15-minute…read moregrace period. I was on the phone with the staff while pulling into the parking lot and asked if they could still accommodate me. I genuinely hoped for a little flexibility, especially after waiting three months for this appointment. But they refused and were told to reschedule. The next available is 1.5 months out. This was already a rescheduled appointment, since my first appointment had been cancelled when the doctor suddenly became unavailable. Very frustrating experience.

Dr. Lambertson provides excellent care; however, the billing staff continues to be a major issue. I…read morebelieved the problems we experienced in the past had been corrected, but unfortunately, it is clear there is still a serious lack of training. Once again, I was significantly overcharged for a contact lens fitting because the wrong billing codes were used. This has happened before, and the insurance company had to intervene to correct the errors. We are now back in the same situation. I even directed the staff to the proper billing information, yet I was told they had no idea what I was referring to. This lack of understanding of CPT codes and the insurance provider manual is the root cause of these repeated mistakes. Because of this, I was unable to complete my contact lens fitting and have to involve the insurance company once again to correct the billing. On top of that, I now have to take additional time off work to address an issue that should have been handled correctly the first time.

I debated on writing this review for a while now. I went to this office and see two providers for…read moredry eyes. The first provider was a gentleman who told me my glands were not working and sent me home to do over the counter drops and wipes on my lashes. I see the second provider who was supposed to be the specialist in dry eyes who told me I has zero eye glands like she was telling me to pick up milk on the way home from work, like it was nothing. Offered me no treatment and sent me on my way. I have since been seeing Dr. Cremers in MD for my dry eyes who confirmed I DO have glands, actually I have now twenty something in both my uppers and lowers after starting with only 13 working in the uppers and lowers from getting multiple IPL treatments from her. She is very far from me, however, has been a life saver to me. She is caring and truly wants to help her patients feel better. I called this office back to see what they might charge for an IPL because Dr. Cremers is so far and books up fast. I was told it depends on what you are getting. I explained I am asking about IPL treatments, it is one treatment and not something that changes depending on the patient plan unless you are purchasing a package of some kind. The front desk girl could not help me with the cost of one or a package. I come to the conclusion that the entire office is incompetent, and I don't want them touching my eyes ever, so it was time to write the review. If you are told you have no glands by this office, chances are you do and the provider just did not want to be bothered. See Dr. Cremer in MD, it is a drive but worth it.

The two stars go to Dr. Tsai because I really liked him and he was a good doctor. Now for the…read morenegative. THIS OFFICE DOES NOT ACCEPT VSP. And they will not tell you this. I told them over the phone I have VSP. They went ahead and scheduled my appointment without saying a word. I went in for the exam. That went very well. I got to the checkout and it cost $90. I thought that was odd but paid it and went home to check my benefits on VSP website. Everything I looked at said I should've only paid $25. I called the office. She looked at it again and verified she charged me correctly. She was clearly looking at a different set of benefits than me. I called VSP for clarification and VSP confirmed WALMART IS OUT OF NETWORK. Really? Then why does Walmart have a huge sign out front that says they accept VSP?! So now I am out $65 which is quite a significant amount to me. I realize it's my responsibility to check who is in network for me. But I chalk this up to poor customer service. How could you let someone use services without even letting them know? Never going back.

Dr Tsai is the best eye doctor I have ever seen…read more He always gives me so much easy to understand information about my eyes and my vision, and very much more info than my ophthalmologist. His office staff are very professional and very kind. They told me upfront that they would submit my bill to my ins co for me, that I would need to pay my bill at the time of my visit, that my ins co would reimburse me, and they just did! :)

I've gone to the Central Park location for many years and have always had a great experience with…read morethe doctors and staff. They're all fantastic.

I love this practice! Everyone is very friendly and helpful. Most visits I have had have been very…read moreefficient and have gone very smoothly. Highly recommend!

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

It was proven yet again to me how circumspect Dr. Jani is with us patients! When I mentioned I was…read morea research librarian, he advised me to try 1.5 reading glasses for very small print. I saw a pair I liked and tried them but they were not as clear as I need. Then I saw that they were 2.5 magnification At first I thought, oh no, I need stronger! But my husband suggested I try the strength recommended by Dr. Jani, 1.5, so I did. PERFECT!! I just cannot advise you strongly enough to utilize this outstanding doctor for eye surgeries. I am walking around in a daze of happiness -- NO GLASSES after a lifetime of myopia and astigmatism. A dream come true, truly.

I went to have my eyeglasses adjusted for fit because they were loose. After they were adjusted I…read morenoticed one of the lenses was cloudy and I couldn't see the TV well. I went back the next day when they opened and they said they would see what they could do. The manager called back several days later and said that this problem with the lens had nothing to do with them, and I could pay $450 to replace the lens if I want. They were unprofessional and demeaning on the phone and now I have one less pair of glasses.

I was a patient of Dr. Chan before he transferred. I went here because I have gone to this location…read morefor ten plus years. I waited over two hours to be seen by the doctor because the front desk did not do the tests required before the doctor could do her tests. I was told by the doctor there was a miscommunication. No apology from her or the front desk. I told them all I was "not happy". Crickets... The office is filthy now. Spots on the carpet. It was just an overall bad experience. While I was sitting in the back I got an email saying my boyfriend had an appointment the following Friday. I asked if he scheduled an appointment while I was waiting? They checked and said "Shelly" so and so had an appointment at the time. I showed them the email on my phone. They asked did i want to schedule one for him? I said, "no, we will never come back here." I talked to a friend later that day. She thanked me for telling her the story because she was going to go there for an appointment. Three clients lost because of their "miscommunication".

Excellent in all areas of care and service! Dr. Mcguire explains clearly the exam process, what…read morehe's doing and why it's important. Definitely the place to go for eye care!

As one ages you need expert eye care and I found it here. The staff were professional and the…read moreDoctor was very informative and attentive.

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

Quality experience with this location. A lot larger than it looks the location is nice and…read moreinviting. Quick check in and services rendered near the appointment time. Doctor was nice and thorough in explaining the exam and future considerations for my eye care.

I ended up choosing this office because they had actual people answer their phones…read more Their office is very clean and well lit. I had a great first exam which featured higher tech solutions than I have seen previously. One of these tests costs an extra fee, but they explained what the benefits of the test are and were clear on what the fee would be. After the exam I browsed their wide selection of frames but ultimately decided against having my prescription filled with them due to pricing concerns. They gave me a printed quote so I could shop around which was helpful. I'll go back next year for my exam.

I started with the eye exam. No problem until I asked if a specific test they began setting up for…read morewas covered by insurance. Nope. That type of information is offered up. Glad I asked. The rest of the exam was fine. Then on to the glasses. I needed night driving and sunglass bifocals as well as a computer pair. I asked if I could use my old frames because I like them and they're comfortable. I got a blunt "no" and was told insurance wouldn't pay for them (I should have stopped right there and checked myself but I didn't - bad on me). There was the usual upselling attempts and I admit that I fell for some of it. Total after insurance costs was over $1000. Since my old frames were working out great looks and comfort-wise, I bought two out of the three same frames that I had. I waited two weeks before I called to see if the new glasses were ready and they were. They typically call to tell you when the glasses come in but they hadn't this time. I picked them up, tried them on, had some adjustments done and was on my way. I wore my computer glasses off and on for a week. They were painful to wear because one arm was rubbing even though they are the same frames I had before (I realize they were likely not made in the same production run etc.). I took them back three times for adjustments and on the fourth time back, I was told I should just try the rubber covers for the arm. I was even shown the Amazon picture and link. They basically said, don't bother coming back because we can't help you. Can't? Or won't? I spent a lot of money at Clarkson. I am an extremely unsatisfied customer because I have a pair of glasses that are unwearable. I don't see that I have any recourse with this company. Where's the customer service? It's pathetic service. I will definitely not be going back and they will not get any sort of endorsement from me.

The ophthalmologist is a gem, she's super sweet and helpful. However, the rest of the staff is…read moresnobby. They just made me feel like an idiot and like an inconvenience to them.

I had cataract surgery 2 years ago and have been experiencing eye pain ever since. the cataract Dr…read morecould find no issues, I've been to several optometrists and Neuro opthalmologists since with no improvement. I'm so blessed to have been referred to Dr. Grosset. She's not only the most knowledgeable Dr. I've been to, she takes time to talk to you and explain what is going on with your eyes and how to get back on the path to eye health. I'm completely impressed with Dr. Grosset and would give her 10 stars if I could. She's caring, highly experienced, extremely knowledgeable, attentive, and a very nice person. I learned so much about eye health in just one visit it was amazing. I wished there were more Doctors like her. She doesn't assembly line her patients like so many other Doctors. I highly recommend Dr Grosset to anyone in need of eye care. She's a true gem!