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Smarter Property Management

4.8 (45 reviews)
Closed 8:00 am - 9:00 pm

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Property management

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We had an amazing stay at this property in Orlando! The spacious and clean house was perfect for our relaxing family stay after our days at the Disney parks. The kids loved the themed rooms and the adults loved the comfortable and beautifully decorated rooms! We loved coming home to unwind in the pool and end the night as a family in the movie theater. We were able to make meals in the fully stocked kitchen and also dine at nearby restaurants. The proximity to the parks made it convenient and fast to get there at opening. We were also able to spend our days in between parks enjoying the resort pool, spa, and gym. We can't imagine a smoother vacation due to the clear directions and prompt responses from the host. We were sad to leave but know we will be back soon during our next trip to Orlando!

Went to sign on with them and spoke to Eddy the salesman on the phone. They said they charge 10% total, take professional pictures and everything sounded great. Drove down to speak with them and he had Cindy come to my house, she told me I had a nice pool and Eddy didn't have one like that in his network, put a lock box and arranged a cleaning. When it came time to sign my contract I read in the fine print that it was a 15% commission total, which he told me only 10%. When I called him and told him it was too much for 10% and 5% commission, he said I had it wrong, I told him great because I thought he was ripping me off, then he states that its 10% for the first month because of the work to get a tenant in, then multiplied my mortgage times 12 and took 10% of whole loan then added 5% if I wanted month to month management. When I told him so that's 15% total he told me no its not. Lol. He then called my old property management which I didn't give him permission to do and tried to tell me that 15% isn't much higher than 8%. Eddy then saw this review and wrote me 8 emails asking to take it down because the other reviews are from people renting their properties and mine is from trying to work with them to rent out mine, instead of just admitting he lied and should've been honest from the beginning. Beware, I think they're scammers and he's just a good sales person, there's better people and companies out there where their words match the contract in the beginning *ive attached my proof of payment for cleaning so youre not fooled by him again

View from the fire pit in the back yard.

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3 months ago

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2 months ago

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Eddy E.

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5 months ago

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6 months ago

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1 year ago

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Eddy E.

Thank you for the review.

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1 year ago

Our interactions with the management company have been wonderful! Very professional and all requests were handled promptly.

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Eddy E.

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8 months ago

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Eddy E.

Lenna you are the best. Thanks again for the glowing review.

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1 year ago

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9 months ago

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11 months ago

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11 months ago

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Eddy E.

Thank you so much Emmet!

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10 months ago

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2 years ago

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Eddy E.

Thank you so much for the glowing review.

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3 years ago

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Page 1 of 2

Ask the Community - Smarter Property Management

Review Highlights - Smarter Property Management

I needed to contact the host (Eddy) once or twice for info on things, and he responded quickly each time.

Mentioned in 13 reviews

Read more highlights

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Kristen - Your response is so far from the truth, its laughable.  I did not arrive 3 days early…read morefrom finalization date.  I spoke to your contractor t4 days before moving in and he promised it would be complete on May 7th. The condo was supposed to be completed the week previously and I agreed to delay moving for 7 days.  I have a copy of the text of him apologizing for this problem.   When we came into this contract, you were hired because I was in  the hospital due to an intestinal illness and could not manage the project myself.  My mom met you to facilitate the contract on my behalf.  My husband died on March16 2020, almost 7 months before the water damage to my condo occurred.  His death had nothing to do with my condo.  Please get your facts straight and stop lying.  There was no restoration company on site when you came to the condo - another lie.  My mom was there with an air conditioning company that repaired the leak from the air conditioner.  The restoration company did not begin any work until the following week.  That was the last time my mom visited the condo until May of 2021.  You are the one who met with the restoration company, you were hired to facilitate that process with my insurance company.  Your "best vendor" has still not finished repairing my condo.  It has now been 6 months since you paid the contractor for "completing the job and it has yet to be accomplished. The baseboards still need to be painted, , there is trim work that hasn't been finished, there are nails poking out of cabinets, one of the kitchen cabinets is cracked in half, the toilet paper holder is hanging off the wall, the granite on my bathroom backsplash was broken and glued sloppily back together, there is missing door stops and electric outlet covers, overspray, paint drips, sloppy and wrong color caulking and many, many other problems.  I am still missing pull out cabinet drawers and my screen door for my sliding glass door that was broken.  My living room, dining room, and patio furniture were all damaged.  My neighbors can testify that my furniture was roughly placed out on my patio and they watched heavy items that were thrown on top of my glass patio table and heard it break. This was all done when the flooring was being installed.   Also the tile on my patio is cracked from furniture being dropped on it.   You said your husband cleaned my "whole house" for me - what a joke!  My mom and I spent 4 days cleaning my condo because it was so filthy dirty.  I wish I would have taken pictures of what you considered clean.  There is still piles of sawdust under my  bed and behind my dresser and armoire because I'm not strong enough to move the furniture to vacuum it up.    Yes I did meet with the contractor and have made numerous phone calls and texted him numerous times during these last 6 months asking to get things fixed but it has yet to be resolved.  This past week I have texted him 5 times  and made 6 phone calls to beg him to return my items and fix the problems.  He always says "he will be there tomorrow" or "let me call you right back" and then nothing.   I  never said my condo looked "beautiful" - I actually paced around, holding back the tears from seeing all the items that were very poorly executed, damage property, or still not competed.  I encourage anyone to come over to my condo for themselves to see the subpar work that was done and that you were paid to supervise.    You deposited the $20,000.00 the insurance company paid to have my condo repaired from water damage into your bank account.  As I stated in the previous review I am still waiting for the receipts showing what you paid out and to whom.   I have no idea where that money went.  I am left with a condo that is still unrepaired and unrentable.  What part of that makes you not a thief or a liar?  One last note - you stated "I noticed that on your other reviews you have bashed many companies and restaurants, which looks like it was done out of anger and grief".   Over 70% of my reviews are 4 stars and above (most being 5 stars except one 4 star).  I recognize and praise any business that does high quality work.

Smarter Property Management - propertymgmt - Updated June 2026

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