I highly recommend Kristin if you are looking to book a rental property, she is fantastic! I booked a property in la Quinta and she did not disappoint. The home was gorgeous the pictures did not do it justice. Kristin communicated with me throughout the entire reservation process and was available for anything we needed. The house was clean upon arrival and ready for use. She went above and beyond to make sure my group and I were comfortable. My guest were blown away at what a great find this was. I look forward to booking with Kristin again. read more

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Kristen - Your response is so far from the truth, its laughable.  I did not arrive 3 days early from finalization date.  I spoke to your contractor t4 days before moving in and he promised it would be complete on May 7th. The condo was supposed to be completed the week previously and I agreed to delay moving for 7 days.  I have a copy of the text of him apologizing for this problem.   When we came into this contract, you were hired because I was in  the hospital due to an intestinal illness and could not manage the project myself.  My mom met you to facilitate the contract on my behalf.  My husband died on March16 2020, almost 7 months before the water damage to my condo occurred.  His death had nothing to do with my condo.  Please get your facts straight and stop lying.  There was no restoration company on site when you came to the condo - another lie.  My mom was there with an air conditioning company that repaired the leak from the air conditioner.  The restoration company did not begin any work until the following week.  That was the last time my mom visited the condo until May of 2021.  You are the one who met with the restoration company, you were hired to facilitate that process with my insurance company.  Your "best vendor" has still not finished repairing my condo.  It has now been 6 months since you paid the contractor for "completing the job and it has yet to be accomplished. The baseboards still need to be painted, , there is trim work that hasn't been finished, there are nails poking out of cabinets, one of the kitchen cabinets is cracked in half, the toilet paper holder is hanging off the wall, the granite on my bathroom backsplash was broken and glued sloppily back together, there is missing door stops and electric outlet covers, overspray, paint drips, sloppy and wrong color caulking and many, many other problems.  I am still missing pull out cabinet drawers and my screen door for my sliding glass door that was broken.  My living room, dining room, and patio furniture were all damaged.  My neighbors can testify that my furniture was roughly placed out on my patio and they watched heavy items that were thrown on top of my glass patio table and heard it break. This was all done when the flooring was being installed.   Also the tile on my patio is cracked from furniture being dropped on it.   You said your husband cleaned my "whole house" for me - what a joke!  My mom and I spent 4 days cleaning my condo because it was so filthy dirty.  I wish I would have taken pictures of what you considered clean.  There is still piles of sawdust under my  bed and behind my dresser and armoire because I'm not strong enough to move the furniture to vacuum it up.    Yes I did meet with the contractor and have made numerous phone calls and texted him numerous times during these last 6 months asking to get things fixed but it has yet to be resolved.  This past week I have texted him 5 times  and made 6 phone calls to beg him to return my items and fix the problems.  He always says "he will be there tomorrow" or "let me call you right back" and then nothing.   I  never said my condo looked "beautiful" - I actually paced around, holding back the tears from seeing all the items that were very poorly executed, damage property, or still not competed.  I encourage anyone to come over to my condo for themselves to see the subpar work that was done and that you were paid to supervise.    You deposited the $20,000.00 the insurance company paid to have my condo repaired from water damage into your bank account.  As I stated in the previous review I am still waiting for the receipts showing what you paid out and to whom.   I have no idea where that money went.  I am left with a condo that is still unrepaired and unrentable.  What part of that makes you not a thief or a liar?  One last note - you stated "I noticed that on your other reviews you have bashed many companies and restaurants, which looks like it was done out of anger and grief".   Over 70% of my reviews are 4 stars and above (most being 5 stars except one 4 star).  I recognize and praise any business that does high quality work. read more

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Perfect family getaway! Resort style pool, guest house for our grandparents, huge gorgeous kitchen (we made thanksgiving dinner!) and lovely outdoordoor bbq, putting green, everyone had a blast at this top notch property! The kids and adults loved the heated pool, waterslide and oversize jacuzzi and we really enjoyed playing a little golf on the private mini course while BBQing and roasting marshmallows. We can't wait to come back in May! read more

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Kristin and her husband are AMAZING! Great communication, readily available, amazing property and so thoughtful. We were ready to get out after being locked down and Kristin made it so easy! If you're looking for a concierge who is next level and ready to take on any challenge, look no further. We will only be using them moving forward. read more

If you own a rental house in the desert you understand the maintenance required, even during the slow months. It can become a grind when you want to enjoy the house but instead find yourself doing repairs, maintenance, running to Home Depot, etc. when you should be next to the pool sipping a cool drink with the fam. Kristin at Copple Concierge has literally made our desert retreat what is was meant for, a place to come and relax. She goes above and beyond what any "property manager" would offer. She truly cares about our property and gives sage advise when it comes to dealing with renters and maintenance crews. She provides custom services to our specific needs. A few of the many things she provides that I found invaluable are... A thorough inspection of the house after the renters leave. Photos provided, and sometimes a video! Points out any maintenance issues and has a great list of trusted local vendors. She will see any problem through until it is remedied. Want a walk through of the property during those dormant summer months to make sure rattlesnakes aren't nesting in your backyard? no problem. Want a welcome basket for certain renters? Of course. Need to get all of your comforters and outdoor cushion covers washed? She's on it. Need her to do a late night drive-by to make sure there isn't a dance club happening around your pool? Done. Kristin has seriously brought back the joy of coming out to the desert again. It's nice to have a trustworthy person I can call anytime for basically anything. She's worth every penny (very reasonable rates by the way!) read more

Hi i just like to let everyone know that there's is this company ccs ,they take pride to the next level,really honest they keep their properties immaculate, I will recommend them to any one I know, this company will do their best every time highly recommend, jb read more

This woman is crazy. She managed my property for a few months. She would call and scream at me, trying to get money from me. She would mark up vendor services. Once she called me to say my property didn't have hot water, she never e en checked the property first. She took my supplies at the property and replaced it with cheaper ones. Finally she still owes me money which she still has not paid. She says she has 5 stars but only for her own property. read more

I have nothing but incredible things to say about Kristin! She contacted me before my stay, gave clear details about the location, and answered all my questions to ensure we had the best experience possible. She even provided a thoughtful welcome basket upon arrival and checked in on us throughout our stay. Her professionalism and attention to detail is unmatched. I was stuck in traffic and was unable to meet her upon arrival so she recorded a thorough video explaining the parking situation and always responded immediately. I'd highly recommend to anyone and will 100% reach out to her again the next time I visit. read more

Kristin was professional, kind and patient as we looked for a long term rental. She went above and beyond in communication and follow up with me to ensure we got what we wanted and needed. Would highly recommend this company for rental needs for its hands on attention and expertise. read more

Kristin is at the top of her game! She called, emailed, and texted with everything we needed. She is extremely responsive and accommodating. We arrived late at night to find that she had come by the rental to make the sofa bed up for our daughter (so nice after a long day in transit), and to turn the lights on for us. The property in Palm Desert was super clean and super comfortable. Our family travels a lot, our standards are high, and everyone agreed this was superb service married with a great rental property. While there were many things the family noted with appreciation, the luxurious beds at Kristin's rental property are at the top of our list; it felt like we were sleeping on a cloud. The entire design of the condo was inviting, peaceful, clean, and pleasing, with high end touches that elevate a rental experience into something special. Thank you, Kristin! read more

Cant say enough good things about the Copples. We were using Turnkey originally and it was a disaster. Turnkey took terrible care of the place. It was never cleaned properly. Pool was always dirty. The bathroom ceiling collapsed because of a leak they didnt fix correctly. We did some more research and miraculously found Copple Concierge Services. Changed our life. We spend much less time worrying about the place and have gotten zero complaints since we made the switch. On top of that we improved our profit dramatically from what we were making with Turnkey. If you have a rental in the area, go with CCS! read more

I can tell you without a doubt if you are thinking about using a rental company this is the one I would choose. 100% she goes above and beyond to make sure guests are well taken care of while also protecting their client's property. She is careful about renting, while also being accommodating. Kristin knows what she is doing and if I had a property in La Quinta she would be my manager of it, on top of now being the only person I want to book a rental through in La Quinta for my family. I am spoiled for life now. Such an amazing experience. She knows what customer service is from both ends of the deal and is honestly just an amazing human on top of it. We had an amazing stay with them and the neighbors who are owners to the property she also manages love her. She had wine waiting for us, I had a mishap on our way out and had broke my foot, she sent me flowers and called to check up on me, she was just amazing. read more

I have known Kristin for many years and she has always been a very positive and happy person! In addition she's the most honest and reliable person I know! You could never go wrong with their customer service. They go out of their way to be happy! Highly recommend. Their properties are beautiful and luxurious..call them! read more

Kristin provided us with amazing service during our stay. She was always available if we had questions, met with us to show us the property and helped us with any needs that popped up during our trip. The property we stayed at was AMAZING! It was everything she had told us it would be and beyond. Definitely would recommend her services! We are looking forward to our next trip! read more

Kristen was so amazing and accommodating. Her places are so clean and spot on! Everything she says that is there as far as amenities are and more! Anytime I txt or called her for a question, her response was immediate. I will be contacting her soon for another amazing girl trip! read more

Kristie and her team were absolutely amazing! The condo was immaculate and ready for us upon arrival with a chilled bottle of wine and a/c running. They took care of every detail and made sure we were comfortable and happy. I highly recommend Copple Concierge to anyone and we will definitely stay at one of her properties in the future. It was a delightful week with full support the entire stay. read more

Kristin and Eric are the absolute BEST!! I wish I could leave 10 stars. Hands down, the best experience we've ever had. On arrival the property was literally spotless (I mean spotless to an OCD neat freak like me). The decor was inviting and warm, perfectly chosen. They anticipated ALL of our needs. Kristin even went so far as to have balloons and a cake waiting for my lady's birthday party (Who does that? Answer: Kristin!). The personalized care they provide is better than any 5-star hotel we've stayed at. In fact, any 5-star hotel would be lucky to have the Copple's run it, they're THAT good at what they do! They care for their guests from their heart, as if you were a member of their own family. However, they do not intrude. Her communication is first class, every question was answered with lightning speed. It is the Copple's top priority that you have a great time, and we did. They are clearly hard working people who take pride in what they do. We will definitely be booking through them again. My praise cannot be high enough for the wonderful experience they provided. HIGHLY RECOMMENDED!!! A+ read more

Our experience with the husband and wife team of Copple Concierge Services (CCS) started off strong. Eric proved to be a great help and incredibly pleasant to work with during our time together. Kristin is the business manager and as time passed, we found her to be very difficult on a number of issues. If we had any type of last minute request, she made it very clear to us that she was doing us a big favor. When we interviewed CCS a year ago, we were offered a very reasonable hourly rate. Within just a couple months, she raised the rate on us. Housekeeping rates also increased without any notice. Most recently, we learned about the so called "holiday rate" - 250% higher than the regular rate because it's a "busy time of the year". When we pushed back on this, she dropped us as a client. In addition to the fluctuating rates, the lack of professionalism on Kristin's part was remarkable. We have numerous text exchanges where she was condescending and even used foul language. We found this incredibly frustrating, but tolerated it since we are out of town owners and did not have time to find a replacement. If you want to be completely hands off owners, CCS will probably be fine property managers, but if you want to be involved or ask any questions, this will not be a good choice for you. read more

Kristin is the absolute best. She made sure we were cared for, had everything we needed, and was just a pure joy. I would trust her with my own home and would stay anywhere she manages. read more

This was the first time we have ever stayed in an Airbnb and it was an incredible experience thanks to Kristin and her husband Eric. Every little thing was taken care of and the few extras we asked for were there the following day. Beautiful, clean well stocked home in a stunning location Highly recommend!! read more

This concierge service is second to none! The work ethic of the owners is truly amazing. They are so dedicated in addition to being trustworthy, thorough, consistent, and do an absolutely beautiful job. Everything I could want and more was done beyond my expectations. I would never hesitate to call them first for any of my home care needs. They are an absolute delight to work with in addition to the top-notch job that they do. If you're looking for any kind of property management service for your home whether it's a rental or you live there for you were out of town and need anything they are there in the blink of an eye. I have never worked with more wonderful, grateful for a devoted people. Thank you for everything you do. You are a true asset to the desert. They are licensed and bonded and have all of their bases covered. Thank you for everything. I know if I ever have any needs with my property they will be the first I call. read more