Atitude city! Very thrown disappointed with the customer service in this location. Take your money somewhere else.

Had Smashburger for the first time not too long ago and it literally changed my life. This burger place is full of awesomeness and deliciousness. I also first had fried pickles from here and they were amazing. This is one of my favorite lunch spots around work and the most amazing part is that they have a rewards program. I would recommend everyone to download the app and always scan your receipt in the app or at the register because if you spend 100 dollars you get a 10 dollars reward which is pretty awesome! They also give you random rewards and coupons. For my birthday I got a free side with any purchase. read more

I just came in for some fries. I waited 20 minutes for just fries..... 20 mins! Very odd being that it was mid day and there was maybe 2 people in the restaurant. And when I finally get my fries there's like nothing in the bag. Just ridiculous. Aside from that the fries were very greasy and salty. I would pass on this Smashburger location next time. read more

Smashburger - Super stingy with the smash fries lol - Burgers Near Me - Clark, New Jersey

Ordered a double and a single smash burger. The double had smash sauce and ketchup on top of bun. Looked nasty. LTO's we're sliding off. Looked disgusting. Went back in and told the employee this double was a mess. Thankfully she was rude, condescending and unapologetic. You know... Exactly what and how customers want to be treated. She irritatingly suggested I get less sauce and ketchup. Hmmm. There was a novel idea. Have less sauce so it's inside the burger not all over it. Needless to say, I won't be back to this location or possibly any other smash burgers. Oh and the cook had his face mask perfectly around his chin preventing follicles from falling on to your food. Great but maybe he could have lifted it a bit to over his nose. You know, like everyone else during this pandemic in public spaces. read more

Olivia needs to get a new attitude or get fired. She was the nastiest person we've encountered. She saw us waiting in line and she continued to keep her back turned from us. She was nasty for every order we had in our party of 4. When she first approached us she said NOTHING expect "what, is this some giant order???" You want to have a nasty attitude, walk out right now, Olivia. Update: she threw our milkshakes on the table.... Nasty read more

Not bad but definitely not knowing my socks off: first time at smash, don't no if the smash fries are my thing. read more

Smashburger - Triple Double with Smash Fries - Burgers Near Me - Clark, New Jersey

Only one star for the ability to order online. Being pregnant and craving something, only for it to come out terrible is beyond upsetting lol. My order was ready quickly and I see why... undercooked patties, sloppily thrown together... missing** onions ( my order didn't say no onions so I'm confused). Because I was on my lunch break I didn't have time to go back to complain but I did complain on their website and never will I ever order from here again. The way my burger looked, I felt personally attacked because who in their right might would serve a burger that looks like that? read more

Smashburger - Burgers Near Me - Clark, New Jersey

I've given smashburger a few tries and it still hasn't changed my mind. These burgers are way too salty to the point that it is not enjoyable! Tastes over processed and bland that they need to mask this with salt. Even if you order a burger with extras and other flavors on top the salt is still overbearing. Terrible for your taste buds and your health. Not only is the food not enjoyable but for the price you could get so many other options for dinner. I've been tempted with their coupons and promos to get new customers to give it another try but every single time I'm so disgusted with my meal. If oversalted burgers are your thing, and some people really enjoy this, then this is a spot you'll love. Don't expect great service here either, everyone looks miserable behind the counter and they are pretty emotionless taking your order or answering questions. read more

The burgers are no value for the money I can go,to Five Guys and get a much better Value Not my first time being unimpressed but it will be my last time. read more

Put my order in at 4:00 to pickup at 5:30. When I got there they never heard of me. 5 minutes later they found my order. I waited another ten minutes. Will think twice about going there again read more

They butchered my order... the manager swooped in and made things right. Fixed my order and didn't charge me for the extra beef patty. The flavor of the beef awoke the Neanderthal within! High quality beef ! read more

The service here has gone downhill. The staff is super rude and clearly want to do the bare minimum. They are not friendly at all. The floor is oily and slippery. I will never go to this location again unless the staff changes. read more

I personally love the truffle mushroom Swiss chicken sandwich with the haystack onions, however my husband ordered the barbecue burger with fries. The fries were stale and uneventful. You can get better fries at McDonalds and I won't even eat there. Also the burger was nothing to write home about. My chicken sandwich on the other hand was awesome. And the onions were nice and crispy. If you like chicken sandwiches with fun toppings, this will be a great spot to try but the burgers and plain fries...go to 5 guys or Bobbys burger palace. read more

Smashburger - Haystack onions with truffle mushroom Swiss chicken sandwich. Yum - Burgers Near Me - Clark, New Jersey

I had such a taste for smash burger that it would have taken a lot to make me walk out. But on 4/25/22 about 6pm the lovely young lady who I guess was suppose to be at the front, but wasn't at the front, made me walk out faster than I have ever done. We arrived at the order area and waited, while looking around to see if this was self ordering screens or if anyone was around. She looked at us from the side of her eyes, but didn't do anything to acknowledge that we were standing there. Not even a simple "I'll be with you in just a second." After waiting long enough my husband asked her, "How does this work?" because we were so confused. She gave him an annoyed look and with an attitude replied "I'm coming." and looked away. She then finished her conversation with the chef while they both looked like they were doing NOTHING and finally came to the front. By then I was done. I looked back at her and let her know that "I'm sure she's gonna make it real far in life. with her nasty self like that." And I walked out. Not worth it. They all looked like no one in there cared about anything. So if the burger fell on the floor, oh well. What a disappointment. read more

I thought I would try them again last night. See if they improved- nope! I call in an order and the young girl may have been sleeping. Then I ask about Stewart root beer? Nope. What do you have? "Everything else". Ok, give me two cans of Pepsi then. "Oh, we don't have that!! Lol ok so... she paused twice and I had to ask if she was still there! Why??? Customerservice jobs are TALKING to a customer!! Also, their food is still Luke warm. No one wants a lukewarm fry worse, a fry that's been sitting out (the girl next to me agreed)! Ok so, go to another location or go next store: blaze, Panera etc read more

I loved their burgers - I got the classic smash burger and the haystack onions. The burger had great flavor and was the perfect size for me. The haystack onions were different than regular onion rings and were delicious. Everyone at my table finished my haystack onions. The restaurant was clean & the service was friendly. I'll definitely go back there if I'm craving a burger. read more

Two tubs of dressing when less than half will do. So tried this place the first time and got a cheeseburger and fries, it was a takeout order. Should of checked the bag because when I got back to work...no fries. Really? It's your specialty. Second time ordered a spinach, cucumber and goat cheese salad with grilled chicken to go. Ok, so where's the salad? Bowl was more than half empty and besides spinach I could barely see or taste the rest of the alleged ingredients. I would have an easier time finding Waldo in the dark, while blindfolded. When I checked the menu I realized just how many things I didn't taste. Raisins....nope. Onions...oh, look...there's one. Goat cheese....only one bite's worth. Thank goodness for the free side order coupon I got from my first visit. The fries on the side did more for me than my entree. read more

Smashburger is one of my fav fast food burger joints bc the meat is crispy on the outside but juicy on the inside. I was thrilled when they decided to open one up at Clark Commons. The lines are fast the majority of the time and the staff is friendly. I got the classic smash, smash fries and the husband got the avocado club burger. Both were delicious and flavorful. The Smashburger is nicely seasoned with rosemary, olive oil and garlic. They are thin and crispy. This is not for everyone but I personally love them. My husband prefers a thicker fry. Solid choice for lunch or dinner in a hurry. read more

Smashburger - Smash burger and smash fries - Burgers Near Me - Clark, New Jersey

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Every time I go here the service is terrible. They have yet to get my simple order correct. There seems to be a disconnect between the person who takes order and the kitchen staff. This place needs some management. Food itself is good if they can get it right. read more

Incredibly dirty. Napkins, food and paper all over the floor. You could see grease drips and greasy fingerprints all over the soda machine. The entire restaurant floor was covered in a thin layer of grease that left everything very slippery. We were seated as far away from the kitchen as you can get and there was still grease everywhere. I don't know if a mop has ever met that floor. One employee saw a spill and put a wet floor sign over it and then walked away. It stayed there for at least 30 minutes and no one showed any signs of making an attempt to clean it. The staff is disinterested and rude. They look at you like it's not their problem you want to order food. Three of the employees were tethered to an outlet so they could continue to ignore the mess and charge their phone. Burger tasted of freezer burn but not meat. The bacon may as well have been raw. I've had a stomach ache ever since we left. Do not eat here as it's incredibly clear they do not care about food safety. The Health Department should step in here. read more

UPDATE: Ordered a Spicy Baja Smashburger and regular fries this time around. It was much better overall than the previous experience. Everything was fresh and tasty. Fries were crispy and not over-salted. My order was ready shortly after it was ordered at the register. Previous experience- Online ordering experience: I used Smashburger's online ordering service to arrange a pickup within 20 minutes of ordering. I ordered a truffle mushroom swiss chicken sandwich with smash fries and a PB&J shake. I've never tried Smashburger before. Ordering and pickup: The online ordering process went well, the interface is nothing great. Upon reaching the location at the requested pick up time, patrons are corralled on the line to the registers. Once I got the register, I was told I could wait over by the waitstaff area to pickup my order. It would've been nice to know this before wasting time on the line. The pickup area is right next to the area waitstaff picks up food from the kitchen. There's no barrier between the customers and the waitstaff there, and I think this adds to the confusion since customers, including myself, were constantly walking up to the waitstaff and asking about orders, and adding to the disorganization at the pick up area. My shake was ready right away, but the rest of the order took a bit more time to complete, about 10 more minutes than I'd anticipated, including the time I wasted waiting for my turn at the register. When I was finally presented with my food, the fries that I ordered were missing, and they stated that it wasn't a part of the ticket that they had. I showed them the email invoice from Smashburger, which included the fries, and they quickly corrected that discrepancy. Food: They got my order correct, so that's a plus. Truffle mushroom swiss chicken sandwich - chicken was a bit salty and very, very thin. The toppings, which all have very mild flavors, were overpowered by the saltiness of the chicken breast. The sandwich didn't provide a good value in my opinion. The smash fries were very salty and very greasy. The saltiness of the fries easily overpowered the rosemary and garlic flavors. The shoestring type fries weren't very crispy either. Perhaps the olive oil made them soggy. The shake was good, though the peanut butter was more prevalent than the jelly. Overall: I'd give them 2.5 stars, but Yelp only allows whole star ratings. I'll give them the benefit of a doubt since it's a new location. The food was OK, the service was good, if a bit disorganized, particularly with regard to things like signage. I would also add a barrier between where customers wait to pick up take-out orders and the waitstaff area. read more

I placed an online order tonight at 7:20pm. I got the confirmation email and realized that I accidentally placed it as a pick up order instead of delivery. I took two minutes to try to find a cancel or update order button in the email confirmation or on the website, which there was none. So I immediately called the store at 7:22 PM and asked them if I could either cancel it and place a new order for delivery or change it to delivery and have them add the delivery fee onto the credit card. The girl on the phone insisted that I could do it on the website and that there was nothing she could do. I spent 4 minutes on hold after which she came back on and confirmed my name. She then said that she wasn't going to cancel it because they already cooked the food. I said there's no way in hell that they cooked that food in two minutes. She had an attitude and said that she wouldn't cancel it because the patties were already on the grill and that there's a lot of other orders coming in and that they were busy. I said cancel the order you can use those patties for another order if you have so many orders coming in. Then they charged my credit card. I have no way of picking up the food because I wanted to order it for delivery to begin with so now I've been charged for food that I never got. This is absurd. If it was cheap I wouldn't care. And I go there all the time which makes this really even more annoying. read more

Just ate there on 06/26/18. Ordered a triple burger large fries and a chicken strip kids meal. Every item given was not made fresh and reheated. The chicken strips were hard as stone and fries like rubber. The burger was on the small side and cold. The food was inedible. I don't know what happened. I ate here a while back and it was descent. The cashier was friendly but the kitchen staff needs to be told to make things fresh. They have really taken a turn for the worse. read more

This location deserve no star. I just came in for smash burger fries and expected to be in and out. There were only 3 guests seated. I only had to wait for one person ahead me to place the order. It took 20 minutes for a french fries. What did they have to do? Grow the potatoes first? Unbelievable. There were at least 3 chefs in the kitchen. What are they doing?! I could've gotten fresh potatoes and cut it up and fry them myself at home and it would've taken less than 20 freaking minutes just to fry French fries!!! I went to Yelp to write a review and no wonder why. 2 1/2 stars??? So I'm not the only one writing bad review for this place but come on this is giving them too much credit already. They should close this business down or at least hire better management and employees. read more

Yummy veggie burger. Wish they didn't take the whole "smash" thing so seriously, my burger was pulverized to a crumbly thin mess. But it was tasty and the fried pickles were awesome. read more

Smashburger - Black bean burger - Burgers Near Me - Clark, New Jersey

I've been wanting to try this place since I always pass it on Bloomfield Ave going towards my Montclair residence. So finally, after me and my daughter had a nice swim in Mountainside pool of Upper Montclair...boy we worked up an appetite. We were actually in our way to State Street diner, but decided to try this Burger joint "Smash Burger". I ordered for myself the Double classic burger with Mayo, Katchup, Tomato and pickles as a meal with what I thought would add fries and a drink-yes and I asked for it to be large size(for myself). Then for my daughter I order the same but as a single burger meal Total came to $19.80 No biggie. So the cashier handed me 1 medium sized cup and I asked for my large cup she said...Oh I only charged you for 1. So she started ringing me up for a fry and drink for the 2nd meal which came to $7+ At this point i'm confused because I specifically asked for 2 combo meals with 1 being upsized, and there was no way I'd be paying for a fry and regular sized drink and I already was paying $19.80. She gave me a big attitude and huffed and puffed, turned around to her co-worker and they both rolled their eyes when I said I need both cups. Because of the unprofessionalism of someone who appeared to be a supervisor of Manager and the cashier, I asked for my money back. I guess it was the supervisor and she gave me a very hard time giving me my money back...which I paid with my credit card. I insisted on getting my money back and she finally added it to my card and stated very condescendingly "Oh you'll get your money in a few days" HOW RUDE WAS THIS SMH I WILL NEVER RETURN TO ANY LOCATION read more

I ordered on line...I ordered the CLASSIC COBB Fresh greens, blue cheese, sharp cheddar, fried egg, applewood smoked bacon, tomatoes & onions with buttermilk ranch dressing it was horrible...i ordered with it the crispy chicken it was so loaded with grease it made me sick I couldn't eat it. There was very little to non GREENS in the salad. for $7.99 I've had way better cobb salads from other places. I think if I would have eat there it would have been a little better or at least more GREENS FOR THE SALAD. I would've told them to get rid of the crispy chicken. And I order a milk shake and never got that either so I had to call up and have them to refund me my money. Not a good day for lunch!!!! read more

Better/faster than the Menlo location. Burgers are not as greasy as 5 Guys. You can choose one off the menu or Build Your Own. Also offer sweet potato fries & Smash fries (not bad, but the seasoning is not my preference). Also yummy shakes! read more

This is a good burger and fries place. When dining in, the food is really fresh and hot. I can't give it five stars because the parking at Clark Commons is another place with a number of inattentive, distracted drivers which is partially due to the lot's layout and entrance/exit points. read more

Not only did I have to wait almost 2 hours for my order but when it arrived it was incorrect for the 3rd time in a row. The worst part is no one was able to help and was able to just offer an apology. People need to know so no one has to go threw the same thing I did THREE TIMES. Luckily I was able to catch it because I am allergic to what I asked them NOT to put in my burger. I will NEVER order from1255 Raritan Rd, Clark, NJ 07066 they ALWAYS GET ORDERS WRONG and I would advise if you order from them, physically BE THERE! read more

The food is good, not great but good. The staff is also friendly, but the portions are small and it's way overpriced. No combos. The burgers, fries and drinks all have to be bought separately. The burger wasn't all that big and costs over $8. Just not enough bang for your buck. read more

Lack of workers on a Friday night, long line and long wait for your food.. Look in the kitchen, one cook with long hair and no hat or hair net. Wtf, if you like fur burger, go head and eat that. read more

Man I've got this love/hate relationship with Smashburger. I love them because I love their food - their burgers are fantastic and even their salads are really good. I like that I can put a burger patty on their salads and not just boring grilled chicken if you don't feel like it. But yo...their service straight up is awful. Its never just "Hi, give me a burger, take my money"....wait 7-10 minutes...and walk out with nourishment. On my last trip it was having to repeat my order over 2 times (I think the girl was new and I can understand that any new job is going to a learning experience) and then waiting like 15-20 minutes. This was for a single salad and sweet potato fries. It's never quick and simple. Now I know if I wanted real fast then I'd need to go to the golden arches, but 20 minutes for a salad with a thin cooked beef patty is just ridiculous. I wanna hate them, but that damn salad is actually really good. And its a constant issue every time I go which is amazing to me that they can't figure it out. This past visit my salad was ready in under 10 minutes but it took another 10 minutes for someone to put in a container of sweet potato fries. No, they weren't being freshly made because they were not piping hot and oily when I got them. Get it together! read more

Always good. Feel like it's slightly over priced for a burger joint. But the possibilities are endless and it's always a good burger. And the shakes are yummy. Quick. Tasty. Easy. read more

Slowest smash burger ever I've Literally been waiting for my food for 30 min! If you can go through a drive through and get your meal in under 5 mins you shouldn't be waiting 30 minutes for a damn burger. Don't go there hungry because by the time you get your food you'll be starving. read more

Just had delivery, crispy chicken sandwich was missing mayo and tomato and had a bone in it! Very rubbery. Can't eat it! Horrible. Not surprised, they usually get the order wrong and when you complain, they are rude and don't apologize. Where can I get a good crispy chicken sandwich? ( with mayo and tomato) Think I'm done with Smashburger. read more

Burger King or McDonald's makes Better burgers by far for taste and value. I will Never Again go to Smashburger!

If there was a zero star option I definitely would have used it. I ordered a black bean burger with lettuce, tomato, mayo, and chipotle mayo. I was served a beef burger with bacon, cheese, lettuce, tomato, mayo, and mushrooms. I told them it was the wrong order and they brought me a black bean burger with lettuce, tomato, mayo, mushrooms, and cheese. Close enough. I went to take a bite and mayo fell out. There was an excessive amount of mayo on my burger. It was DISGUSTING. I got up to grab a fork to get some of it off but their utensils were filthy. The Red Mango next door was great though! read more

Smashburger - Thats not an egg.. its mayo. An excessive amount of mayo. Not only did they get my order wrong, but they smothered it in mayo. - Burgers Near Me - Clark, New Jersey

I agree with others on the portion side vs. The price you pay. It is almost considered a rip off but, it is good food. The milkshakes are delicious and there is always extra. The place is big and is always busy. The service is lackluster especially at the counter, not a smile in sight. I would have given a higher rating if the staff was a little happier, lol. The kids love it, but I, personally, would pass and go to Mooyah or Five Guys instead. read more

I've eaten at smash burger in the airport before and it wasn't bad. This time we ordered online, order was ready on time. But burgers were mediocre at best, we will not go back. read more