Online service was fast ... customer service was good but their was a Hair in my burger and I'm a red head so the black hair was not mine an the girl at the front counter agreed it was the chefs hair an that she has told management before that they need to wear hair nets but they don't enforce it ! They were quick to make me a new burger with no hesitation and was very apologetic but still doesn't solve the fact theirs hair getting in peoples food!! Staff needs to wear hair nets !! read more

There are several other Smashburgers and honestly a host of many other great burger spots within driving distance - I'd avoid this one. I went out of the way and did not get an experience expected of these premium prices. How do I ask for a $12 burger of the month with extra sauce, and get none? I might've made dry, tasteless burgers at home at a lower cost. And what are these burnt scraps where they put the bacon, such an unpleasant experience with each bite, as if I'm getting old charred spots from the grill. I had a Sweet BBQ sauce packet from Arby's that I pathetically had to use, and even then, it wasn't even nearly as decent as Arby's new brisket sandwich. Scorchin' fries were good, but half of it was an empty burger wrapper for some reason, maybe for excess oil but now I have half the fries. Vanilla shake was perfect, unlike my experience with this store. But that's more to Haagen-Dazs' credit. I called and they were not helpful, and no I'm not driving an hour for a side of sauce, are you kidding? read more

Smashburger - Burgers Near Me - Clark, New Jersey

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Ugh I'll most likely never return. I chose this over shake shack and boy was that a mistake. Our service was good but spent $45 on a couple of greasy SLOPPY burgers with excessive condiments. I hate how bright that smash sauce is. I'm disappointed. read more

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ECOLI FOOD POISONING WARNING!! ‼ After a gut trenching 5 days my sickness is finally cured. Be very mindful when eating beef from this establishment please the stomach pain is not worth it. Ps: 11/24 There is a current recall on beef due to ecoli, be safe everyone read more

Great food and service. Sarah was incredibly kind, helpful, and attentive throughout.

We ordered two chicken sandwiches, two regular sized fries, one soda, and I asked for a cup of water so I could take a pill. They charged $3 for the cup of water. I'm pretty sure that violates a law in NJ. You should always be able to get water at dine-in establishments for free. When the food arrived, someone dragged the smell of weed throughout the dining area, whether it was the employee or another customer, I'm not sure, but it stunk really bad in there. One plate had way more fries on it than the other. There was no explanation for it, so we ended up sharing. I don't think I will come to this Smashburger again. To normal and responsible adults reading this: Be mindful if you're on your lunch hour dining here with all that weed smoke in the air. read more

Smashburger - We both ordered fries of the same size and it looks like they piled most of them onto one plate instead of making them even. - Burgers Near Me - Clark, New Jersey

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Sarah is the best! She made my dining experience here worth while in addition to the great food! I will definitely be coming back.

This is my favorite Smashburger location. I usually order through their app and you can get lots of freebies that way. I've never had any issues here. I usually order the classic Smashburger. Their fries and shakes are really good too! read more

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Food ready in a short amount of time. Friendly and efficient staff! Food was hot and fresh. Shake was delicious!

These guys are excellent and an asset to the community. They donated a delicious lunch for our school for Teacher & Staff Appreciation Week and their service was superb. They care about the quality of their food, presentation, and service. Highly recommend, especially for events! read more

I would NOt recommend for dine in---- no!!!! We came here for dine in & waited almost an hour for our orders to be served!!!! we were told there's many online orders ahead of us. They need to change this system them. online orders should be different & dine in customers should be catered first or there should be different line of cook for dine ins. its ridiculous to wait almost an hour just for burgers!!!!!!! UNACCEPTABLE!!!! we should just have gone to Shake Shack for better service. or even just mcdonalds or burger king!!!!!!!!!!!! we hope you take action w our complaint!!!!TOTALLY RIDICULOUS & UNACCEPTABLE!!!!! read more

Hmm... I don't go to SMASHburger on the regular and I was a little disappointed. The service was not great, honestly gave the vibe of not wanting to be there, so that's how I was served. The burger looks delicious but it was dry. The young lady at the counter got my order all wrong and I just didn't feel like being aggravated with the return. However, this place is rather pricey for mediocre..... read more

Smashburger - Brisket Bacon Burger! - Burgers Near Me - Clark, New Jersey

Very disappointed in the truffle mushroom burger. Too salty. Lackluster presentation. Garlic tots equally underwhelming, nothing exceptional in flavoring. Minimalist environment. Service was ok. Universal staffing shotage read more

My favorite place to grab a quick bite! We came for lunch on a Monday and the place was pretty empty which was nice. The workers were very friendly and polite. I had the avocado bacon club double burger which is my favorite burger from here! My boyfriend got the new chorizo cheeseburger and he loved it! We also had to get a order of the smash fries which are sooo delicious. I like coming in here for lunch because of their nice dining area and high top tables. I also love their milkshakes but we didn't get one this time. Highly recommend if your in the area and want a nice quick bite! read more

Smashburger - Bacon Avocado Bacon Club Burger - Burgers Near Me - Clark, New Jersey

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I wanted something quick to eat and decided to try this place. I parked in the parking lot and when I walked in, the place was pretty clean. I didn't know what to order so I asked the cashier for her opinion and she said she never ate any of the food before. I went with the crispy chicken sandwich and it came to about $7.50. When I got home I dug in and the sandwich wasn't great. Definitely wasn't worth the $7. Will I go back? Probably not read more

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Not sure if this a new practice at Smashburgers nationwide or just this location, but I noticed there was a wadded up burger wrapper at the bottom of my regular Smashfries? I'm assuming this is to reduce the amount of fries given but this is the craziest shrinkflation ripoff I've seen from a fast food place. It also took extremely long to get my order (single Smashburger & regular Smashfries), and saw that people who ordered after me were getting their orders before me. When I ordered there was no line, then after a bunch of people ordered after me we were all told that the orders would take an extra 15-20 minutes to come out. For burgers & fries?!! Also noticed the shakes someone ordered were filled up only about 3/4, not all the way... such a rip off! Won't be coming to this location ever again :) read more

Absolutely horrible - to top it off our p/u was the wrong order and just sloppily prepared. We called the restaurant - the manager was going to call me the next day....still waiting! read more

2 stars because the cashier was really nice 1 star because after spending over $35 for lunch, I was so underwhelmed by the food my friend and I swore never to go back I asked for extra napkins, was told they were in the bag, nope not enough The burgers were so poorly wrapped they dropped out of the paper which had more filling than the burger rolls Well done fries? Forgetaboutit Overall, nothing had any flavor or taste Yeah-pass, forever read more

Omg how did I not know of this place!?!?!! So to start, you should know I'm not a big burger person. Probably crave one every few months, and takes a lot to impress me. This burger was stacked, juicy, and flavorful. I couldn't take it. Best of all the place is basically peanut free, which blows my mind Bc I'm always looking for places for my daughter to eat and we're usually stuck w the same ff places. So this was a huge plus for us! Brussel sprouts??! Seriously, they have brussel sprouts. One of my favorite veggies. So tasty and crispy, it's a must! The fried were good, but I was confused since I thought they came seasoned or something? Not sure. But the dipping sauce was so good. Crispy onions is to die for. My daughter has been asking to order again, and I seriously considered it for a moment and had to remind myself I don't eat red meat often. Will be trying the crispy chicken next time she asks for it. This was a major surprise for our family, specifically me. read more

I walked in with my Mom and was met by a rather rude woman who didn't look at us once and brushed us off, The workers were not friendly or nice they just seemed miserable. Burgers and Shakes were good but the fries were eh, This for sure could be a 4-5 star if they just get better service. read more

Ordered from here the other night. I ordered through door dash and picked up. I had an issue with my order and the quality reached out to them and heard nothing! So I have eaten and a couple different smash burgers and they are all normally really good. I've order from this location and it WAS good. I walked I. To pick up my order and the cooks are not wearing masks but the girls up front are. 4 people were looking at the pick up orders and could figure out where mine was oh wait it was the first one. Anyways I get home to find that my order is inaccurate missing the jalapeño cheese I paid extra for. Fine, but so is the bacon. No wait there was a end piece of bacon on one side. It looked like my turkey burger was thrown across the room then put in the bag. The sweet potato fries were soggy cold, mushy, and gross. Not to mention missing. They must have been sitting for a couple of hours. I will not be back to ANY location. read more

Smashburger - Double Avocado Bacon Club Turkey Burger with Large Sweet Potato Fries although soggy and old they seem to be missing as well! - Burgers Near Me - Clark, New Jersey

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Ordered online at 1:55 and picked up my food at 2:15 and sat down to eat, My food was cold. Can't really enjoy it because it's cold. There was soo much mustard on my burger and it all was sloppily thrown together. Every once in a while I grab me some smash burger and this is the first time my food came out like this. Not happy about it. read more

Smashburger - I did not need nor ask for this much mustard. - Burgers Near Me - Clark, New Jersey

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Very happy with the new packaging for take out. Food arrives home in better shape increasing the quality of the meal. Will be coming in more often. read more

Great food! My first time in this burger joint. A very late lunch, indeed. I ordered their triple double Smashburger, Chocolate Oreo milkshake and Smashfries. The bun is freshly baked, but for me it's small. I can finish at least two of it, lol. The beef patties are fresh and delicious. So as the veggies and the Swiss cheese in the triple double Smashburger. The smashfries are out of this world! The chocolate oreo is so delicious. Servers are very helpful, since it's my first time in this burger joint. Separate updated Men and Women's bathroom with changing table. By the way Smashburger, has a special offer thru August 25. Get their App and avail of their free entree when you order your burger. read more

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Not worth the price nothing special here burgers are over priced and not very tasty The fries are nothing to write home about for a 19.00 lunch was not worth it Five Guys is much better. read more

Quick and courteous with their customers. Atmosphere is welcoming and the staff is friendly as well. I totally recommend!

I'm not sure what changed. I used to go to Smashburger all the time. The food was great. Feels like over the last year the place went to hell. Constant issues with cold food or cold fries. I see and hear others complaining about their orders. a few visits ago I dined in and found cheese on my plain hamburger they remade it no issue. Last night.. I ordered my burger to go. I get home to find 3 burnt patties. 2 of which had cheese bits on them. I say cheese bits... as in they put cheese on realized it was supposed to be plain... pulled the cheese off and continued to cook them... Maybe they burnt them to get the cheese off? I don't know, but I was too tired and didn't feel like driving all the way back to get them to re-make it. For the amount of money you pay for the food, it should be cooked right. Getting cheese on a plain - no cheese hamburger isn't an oops. If someone has allergies it can kill them. If someone has religious reasons, or dietary issues... It's a huge deal. This is about the Clark Location other locations may not be as bad. read more

Friendly service and burger was juicy and cooked perfectly. Smash fries were hot and tasty.

I am a regular at the location near my home in Virginia, so I was happy to see this chain during a recent trip to NJ. I used the app to order just before noon on a Thursday. My food was waiting by the time I got to the line to pay (app won't let me pay for some reason and their IT team is looking into why, but that's another issue). My burger was exactly as I ordered it and it was hot as were the fries. read more

You pay $6 for a shake and the shake isn't even filled to the top. I don't understand. Quite the rip off. read more

Smashburger - You pay $6 for a shake and the shake isn't even filled to the top. I don't understand. Quite the rip off - Burgers Near Me - Clark, New Jersey

Always fresh and delicious! Order was prepared quickly and service was very good. My favorite fast food.

Well, where do I start? One cashier, one other person behind the counter. We orders and he said, Wait right here, I will make your milkshake. Well as he was measuring out the ice cream, three more customers came in and he left masking my ordered and spent 10 minutes taking orders and explains the menu. The other person who was measuring the ice cream for shakes, finally finished the shake. We were not given a table number and the person who made The shake ended up searching for the table number, which was never given with the order. When she returned I asked if it was my order number, and it was. She proceeded to ice us the number and I returned to the table where my wife had sat at. We received our food, and for "Angus Burgers"that were cooked through, there was way too much grease dripping from it. The burger did not have Ketchup, and honestly was not enjoyable at all. For two burgers and a shake, costing almost $30, I would have rather went to a big time fast food restaurant and paid half the price and have the food done correctly. Up the road, there is a place that also does smash burgers, served on a fresh KAISER Roll and the staff actually puts what they have on the menu or your special request. Remember folks, if you get good food and service, you tell 10 people bad experice and food, you tell 100. read more

Poor customer service, order wrong twice in a row & quality decline. My burger looked like someone sat on it & missing avocado which I paid almost 2 dollars for. Last time I ordered they got my order totally wrong and I couldn't eat bc don't eat mayo & it was drenched in it. So I called store & they told me to come in another day for a free meal. I did go in about a week later & they did provide me a free meal except there was so much salt on it my child couldn't eat his burger & I barely got through mine. Get it wrong once & it's a human mistake , but get it wrong 3 times in a row and it's just carelessness. Very disappointed read more

I ordered a classic single smash burger and Buffalo chicken wings. The order took longer than usual because the cook dropped a wing. When I got home I realized they gave me the wrong burger. The gave me a classic double with bacon and no tomatoes and I told the cashier I don't eat pork. The Buffalo wings were chewy and had no flavor. I called and let them know I would be back and the promised to remake the burger. When I got there they wanted me to join there loyalty program and said corporate would send me something. When I did respond they said they would remake the burger but do nothing with the wings. I will never come to or recommend this Smashburger to anyone. read more

Excellent service and delicious food. The haystack onions are one of my favorites and the bacon smash was excellent. Dining room was clean and pleasant even though it was apparent that some renovations were in progress. I appreciate the effort for keeping their standards high during these improvements. read more

They clearly have a 2.5 rating and for a reason. I should've known better but I still ordered delivery. They forgot to pack my fries and tater tots, it was such a let down. read more

I was starving and very much looking forward to a delicious burger. I tried to order on the app from my car but they asked for too much info for me to enter while driving so i just went inside. There were no humans at the register, just one employee filling orders into bags and calling out customer names. I waited a few mins and nobody came to take my order so i tried the touch screen. I touched it 2-3 times and nothing happened so i tried ordering on my phone again. After putting my order in the cart i went to check out and i chose the option to check out as a guest rather than signing up but that didn't work. It kept asking me to enter my name , e-mail, phone number etc. At that point i was so frustrated with the process and still nobody came to the register to offer any assistance so i left. I understand that in these times lots of things are handled contact free but if they see a customer struggling there should be someone offering to help. read more

Always clean and I appreciate that customers still adhere to the distancing rules. The Clark location has a very friendly staff and the menu often offers something new. Did I mention that the shakes are awesome? They are! read more

Went there today with my wife and 2 kids. Guy at the register was friendly and was working hard. We go sit at a table, and an employee is sleeping at the table next to us. Yes, sleeping. My son slid his chair into a chair at her table, waking her up (too dam bad). Bitch made a noise and gave my son a dirty look, the went back to sleep. Food and service was very good otherwise, although a little expensive. How they allow this to go on is beyond me. Wouldn't happen if I was the manager or owner there. Maybe this will make them aware that rude, sleeping employees can hurt their business. This incident would cause me pause before going there again....... read more

Smashburger - Burgers Near Me - Clark, New Jersey

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Exactly three stars for a place that does a decent impression of Five Guys but with more topping options. The burger, smashed on the grill to expand its surface area, was cooked to a nice, non-confrontational medium well. The sides were all done ably. The service was pleasant enough. Smashburger is the kind of place to stop by when you're hungry but don't want to think too much. And it does that job just fine. read more