The woman working on the evening of June 10th got every part of the order wrong and then was unwilling to fix it and was completely rude.

Horrible burgers and salty salty fries! This place needs new cooks or something!! Small patties that are like 1/2 an OZ.!

The cashier was great. The food was terrible. I ordered a barbecue burger, there was NO BBQ sauce, the crisp onions where raw and had barely been cooked, the bacon was hard and felt like it was old and the burger just wasn't good. I ended up throwing away almost all of it. The smashed fries were meh! The best part of the food was the fountain sprite. This is the only smash burger that I would Not recommend ! read more

Walked into empty restaurant... somehow still took 30 minutes for our food to come out. One order wrong, chicken strips undercooked in the middle. Fries were somehow cold and cardboard-like. Truffle burger was good but the list of disappointments otherwise is extensive. Will not be going back to this location. read more

This was my first time trying Smashburger and the first thing I noticed was how small there burgers are! Tiny little things, but thankfully the taste did not disappoint. Besides the small quantity, it ended up being quite filling but perhaps because I couldn't resist and had to try there shakes(very satisfying btw)! The place was busy, clean, and the service was decent, I will definitely go back for a shake read more

Smashburger - Spicy Jalapeño Baja - Burgers Near Me - Denver, Colorado

Been here a bunch with the girls and it's generally good. Today was another story: the cashier clearly didn't want to be there, the time to get food out (when there were few people in the restaurant) was almost 20 minutes, and our food was wrong. Will likely come back because the girls enjoy it, but it will probably be quite a while. read more

First the staffs response to customers is they are doing you a favor serving you their product. We came at 430pm, dinner time right. It appeared as if plenty of staff is waiting to serve you but no. They are conversing about non restaurant matters and everyone has their cell phones visible and what nice cell phones they are. The man ahead of us left without ordering after he watched the service the family ahead of him was receiving. THAT should have been my clue. My turkey burger tasted and looked like a frozen preformed patty. It was like pulling teeth to get condiments and cutlery. If you want to feel special because your eating a High priced burger THIS still isn't the place for you....you simply feel ripped off like all you did was help the stall pay their collective cell phone bills. There is no way to give a restaurant less than one star ..... read more

Three of us ordered the $4 Triple Double on 9/23/17. The first thing every one of us noticed was that these burgers were TINY! As in kids menu sized SMALL! These are supposed to be the same size as regular menu item sized double burgers. They were not. Even. Close. With smashfries and tots as sides, our sammies were the expected greasy deliciousness I've come to expect. Tasty and tiny. Did I mention the diminutive size of these burgers? I've been to many a Smashburger, I know what size this sandwich should be. For a grow man sized double cheeseburger, they're not supposed to be this small. Either this particular restaurant is cheaping out on their customers, or their employees have not been properly trained. Either way, THIS IS NOT A KIDS MENU ITEM. This is a promo item celebrating the companies' 10th anniversary. This location failed. Regardless of the excuse, I won't return to store #1009. There are plenty of other restaurants I'll gladly give my money to. read more

Good burgers, awesome smashfries. Make sure if you get an egg you specify runny yolk because it came out like an omlet. read more

Smashburger - Burgers Near Me - Denver, Colorado

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I don't even know where to start! Maybe it was the line out the door that took 15 minutes in line to order and the 15 minutes to get my food. Maybe it was the chubby kid throwing looks when ever he walked by like he hated his job. Maybe it was the food didn't look like the pictures and was severely smaller not even covering the bun but looked like a double meat hamburger from McDonald's. ( I wish I could post the picture I took) I wanted the burger in the picture and I got a burger with a half inch of bun around the burger. I could have went somewhere and got regular burger sitting over the edges of the bun, not this burger puck. Terrible . . . Just want my money back! read more

I got food tonight and the food I got was very half assed. I want what I pay for but I didnt get it the inly thing that was right in my order was the burgers I was missing a smash fried which when I asked I recieved regular fries also I got two shakes which were both milk basically when I got home and I live 5 minutes away.The fries were not cooked either like dont get me wrong I understand it was the end of the night and you wanna go home but do your job do what your getting payed for.WILL NOT BE EATING HERE AGAIN. read more

Extremely rude African American lady (sorry - didn't get her name) on duty at 9.30 pm today who took my call for a to go order. She didn't seem to care for me as a customer and didn't even want to re-confirm my order on the phone. When I sought to confirm the number of orders (I wanted 2), she said a rude "I KNOW"!!! Very unkind and made me seem unwelcome and this is not the first time I am here. Had been here several times before and never encountered something like this... she seems like a new staff here. Anyways, way to go for some manners talking to a customer over the phone!!! Not surprised, the order wasn't taken correctly and they made something else for me... I had to place the order again when I came for pickup... Would have probably rated one star but she offered to fix it, which is why the second star. Very unpleasant experience!!! read more

WOW, this is the worst experience I have ever had! I really hope this store manager sees this review! I went here tonight September 26th and the girl at the register with the pretty curly hair and big flare Jean pants was very sweet but clearly frustrated with the kitchen staff. Our to-go order came out completely wrong with no lettuce or tomato or sauce or ANYTHING that was supposed to come with the spicy Baja burger! No guac, jalapeños, nothing! Then sitting there we realized the lady next to us was working for grub hub and had been waiting 30 min for an order only to find out that the kitchen staff hadn't even started her order, and it was NOT BUSY AT ALL! They just didn't even acknowledge the grubhub order! My husbands burger finally came out 10 min later, completely WRONG AGAIN! No guac or jalapeños once again!!! We have no idea how they could mess this up TWICE. Unbelievable and took WAY TOO MUCH TIME OUT OF OUR NIGHT FOR "FAST FOOD"! Again this is not against the sweet girl at the register :) read more

Ask for no tomato and add pickles and what do you get?? No pickles... and tomatoes. Totally the opposite of what I ordered on a $7 burger. Thanks! Smashburger. Really hard to get an order right huh? read more

I'm a fan of the Smashburger and this location is no exception to that rule. I had a recent craving for skinny fries and after searching on my Yelp app I turned up the fact that 1) this Smashburger is relatively close to me and 2) SmashFries are undoubtedly skinny. They are also seasoned with rosemary and sea salt which makes them extra delicious in my opinion. Fun fact: Smashburger also makes fried pickles. Slices, not spears in case that's important to you. I was in and out in no time with a small Smash (it's a smaller burger than regular size, but I'm not sure of the ounces), my fries and a decaffeinated iced tea that they brew there. Lovely. Also interesting to note - Smashburger had Mello Yellow on their fountain machine which is quite possibly the first time I've seen that soda in a decade. read more

had a smashchicken today. you may wonder who goes to a burger place and orders chicken...i figured, how can you mess up chicken? needless to say, the chicken was a piece of scallopine chicken. it was not a smashed piece of chicken-as in a full breast... overpriced for just a chicken sandwich that is just ok, and fries. DO NOT LOOK UP at this location. i did and almost threw up my lunch! I have no idea what was up there on the ceiling, something they obviously spray painted black, but it is like huge spitballs painted black all over the place. GROSS... The help was ok...after I had to wait for the guy at the counter to open a new sleeve of paper cups for his dispenser BEFORE waiting on me. Not a fan... read more

I am a big fan of Smashburger, but this particular location had a great layout with the kitchen in the back instead of in the front. It makes it seem more like a restaurant and less like fast food. Also I love their burgers they are cooked perfectly and have a lot of flavor. I also enjoy the variety of choices. They had some new french fries that have some savory spices and olive oil on top. They were fantastic and a nice alternative to regular fries. One of the best parts of this restaurant was the people working were! They were some of the most friendly people I have come into contact with. If you are in the mood for more than just a fast food hamburger check them out...you won't be disappointed. read more

New to Denver and Smashburger was a site for soar eyes! I have been a couple times and both times it was very good. The aroma of beef and jalapenos is roaming the air. As I entered the store I was pleasantly greeted by the person behind the counter with a smile and a how can help you. I needed some time to review the menu being new to the whole Smashburger scene. I have had two of their salads - Yummy, and two of their burgers, one of which had pepper jack cheese and jalapenos. It was fantastic! I recommend the 1/3 pound burger and not the 1/2. The 1/2 was way to big (over flowing over the edge of the buns). But, if you have starved yourself maybe the 1/2 is the way to go. You can also create your own burger. Nice to have that option. I was also surprised to find they have a liquor license. I think I may try one of their concoctions the next time I go. If you are new to Denver this is a must go! read more

Whenever I'm craving a burger, I'm thinking of the Baja burger from Smashburger. Some will say that the meat is too salty, but that's the seasoning they have literally smashed into the burger while cooking. I didn't realize it but all of the components of the Baja burger make it spicy and flavorful, and all the reasons why I consistently get the same one every time. I've had the Smashfries, but to be honest just the regular fries are good for me. Don't get my wrong the Smashfries are wonderfully aromatic, but when I'm having a very flavorful burger, the fries are there just to compliment it. Whenever I've been in the store, the guy taking my order has always been friendly. There have also been times when someone has stopped by the table to simply inquire how we're liking our food. The music is upbeat and fun, and I enjoy myself whenever I spoil myself for a burger here. read more

The food was fine, but The girl who took our order, Andy, was an absolute rude heathen. I've never felt more like I inconvenienced someone just by entering the facility. So discourteous and blank. Just stared at us while we ordered and mumbled. read more

My family and I dropped into the new SmashBurger. To be honest I had never heard of them before but impressed to find out its a Colorado thing. The quality of the burgers are really good and the restaurant is nice as well. Shakes are AWESOME. Now on to the not so good. We ordered 4 burgers. 3 out of the 4 were wrong and they are extremely pricey in my opinion. I think this has to do with the fact that there are no meals so its all ala carte. I contacted the corporate office to let them know my order was not done correctly and they were extremely nice and provided us with coupons for replacements. That is a A+. read more

You cannot beat the classic Smash. The hubby and I keep trying, ordering other unique burgers and chicken sandwiches like the Colorado (green chilies & pepper jack cheese, mmmmm). But we keep coming back to the classic because it's so good! I don't know what's in the Smash sauce but I think it's addicting. And we've just never had a bad burger here. Try the sweet potato fries- they taste like real sweet potatoes. The rosemary fries are awesome too- skinny but not crunchy. The shakes are great when their freezer is working. read more

I'm usually a fan of Smashburger and this location is no exception. We rolled in kinda late so the line was small. Makia took our order and was a delight. My girlfriend likes to complicate orders to make her meal juuuuust right. Makia got it all down exactly and hooked up the best deal to maximize our eating pleasure. Not much else to say. Burgers were awesome and fries didn't last long in the case....We'll be back next time we get a juicy burger craving for sure!!!!! read more

We had a small BBQ bacon cheddar burger, large Smashfries, chocolate milkshake and a Nutter Butter Milkshake. The chocolate milkshake was the best milkshake I've had. It was very creamy and you can tell hand made. It was served also with the stainless steel cup, with the extra, just like the good old days. The burger was good. The fries were good, but I would have liked more garlic on them. Also Parmesan would have been good on them. We had a great experience and really enjoyed the food. read more

This was my first visit to this SmashBurger location. My husband and I disagree, I don't like the location as much as the Colorado Blvd one and he likes it more. If you hadn't read the sign outside you wouldn't know you are in a burger restaurant when you walk in. There are cute oval lamps covered in fabric. The seats are upholstered in a modern multicolor oval print fabric and the back splash behind the registers is all opalescent tiles. The decor is beautiful and the place doesn't smell like grease when you walk in, definitely a good thing in my book. This is the place to go for a juicy old fashioned burger. It is not the most extraordinary burger ever, but it will satisfy a burger craving. I really like all of the options they have for toppings, especially the flavored sauces/mayo. read more

So reading over most of these reviews, I see lots of people trying to compare Smashburger to an In-N-Out or something similar. This isn't that type of burger. This is your thick, meaty burger... think Fuddruckers or Red Robin. You get huge burgers, and you pay upwards or $7 for them. That's the cas here. You also get amazing service. Today was my first visit to a Smashburger ever, and I loved it. I had the BBQ/bacon/cheese burger (my favorite combo anywhere I go), and I added sauteed mushrooms. I also ordered sweet potato fries (again, one of my most favorite things ever) which they took to another level with rosemary seasoning. Aside from great food that was freshly cooked yet still took about five minutes from start to finish, a smartly-packed to-go box and a clean restaurant, they were exceedingly friendly. I was greeted with smiles and thanked every which way I turned. It was refreshing. Love it! read more

The Spicy baja Chicken sandwich is one of the best chicken sandwiches that I've had in a long time. They jury is still out on the Sweet Potato Fries - not sure if I like the rosemary on them. They were different - not terrible, just different. For a mid-range burger I think they do a good job. Tried the fried veggies once upon a time and haven't had them since as you don't get very many for the $2.99 price tag. read more

After my second and third time stopping back, I am not so sure how I feel about the place. Great burgers, weird atmosphere, and everytime, now, those damn Smashfries has tied my stomache into knots...not very exciting. Bugers = Good, Smashfries = bad! read more

My husband and I stopped here for dinner. Now, I know it's a "burger place" but we both got salads. I'm a sucker for an awesome salad :) And they were awesome! Hubby got the Cobb (I had a bite) which was excellent and I got the Harvest Chicken Salad which was amazing! The portions were huge! I had to take the other half to go. We will definitely be visiting here again :) read more

While not in the same league as Denver's best burger joints (Park Burger, HBurger and Larkburger) it has placed 5th in the DENVER BURGER WARS on my list. Originated in Denver, just like all the rest, it is now a multi-unit restaurant concept looking to expand. It's more expensive when compared to HBurger and Larkburger. This is the place to come if you want a ton of options as they have an extensive item list to top off your burger. The fries are okay but no where nearly as good as those you will covet at HBurger and Larkburger. Smashburger also has a number of side items - more than any other burger joint in town. So it is good but not great, better than Crown Burger and Griff's by far, but not on par with the best burger joints in town! read more

This smash burger was better than other locations I've tried, but they still have a ways to go before they make the best burger... Don't get me wrong, it's good, but nothing more. read more

Colorado smash with sweet potato fries. Really, really good. I wound up taking the peppers off the burger about 1/3 of the way in. They took up too much of the flavor quotient. The fries were possible hand cut in Heaven and delivered. Great place. FYI - if they get a rush...they just stop taking orders. So don't be alarmed if you show up, there's a line, and nothing's happening. They take their time and it's pretty evident why. read more

The last reviewer was right - the staff there are not trained well and slack. The computers were broken and couldn't see what the girl ended up entering for my order which ended up with one thing wrong. Girl brought me half my order as if it was the whole thing, and went back to talking to her friends. I had to get up and interrupt her conversation to ask about my shakes. By the time I got my shakes the burgers got cold, etc. just wanted to leave at this point. Food was ok after all that but putting 1 star in hopes the franchisee or company sees this. read more

Well, we were hoping we'd get a good burger and fries - you know just the standard. It was mediocre at best...however...the service was great. I would recommend just sticking with McD's rather than coming here...the herb fries were gross...the burgers were odd and flavorless. Maybe Fatburger will come this way and help out with the good burger findings. read more

The thing that most stands out is the friendly service I received. I felt like I was a super star and should be leaving behing a signed photo (all you need to do is ask, OK?). The burger wasn't the best I've had, but certainly a good burger. It's angus, which I don't always enjoy as much as just good ole' beef. I got blue cheese and bacon. I liked that the bacon wasn't left hanging a foot over the burger, making me have to open it and tear it in half so it fits nicely. So yay for that. But I didn't know I had to ask for the lettuce and tomato, so it only came with bread, meat, blue cheese and bacon. What kept them from a 4th star for me were their fries. They arrived less than hot enough and were too thin. They were of similar thickness to McDonald's fries, which are low in my book. And as I sat looking at the Sonic across the street, I was wishing I had some of their tots! read more

the Colorado Smashburger is off the charts! A large burger with green chiles and cheese. Even the buns are better than you get anywhere else. Yes, the sweet potato fries are a nice addition to any meal. read more

Smashburger - Burgers Near Me - Denver, Colorado

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Lower quality than a regular Smashburger. Both food and cleanliness. No tongs for lemons - don't know if people have been using hands to grab them or not Hair on the soda lids. Salt and pepper shakers have some kind of gunk on them. Food is edible and that's about it. Wouldn't eat here again. read more

Smashburger - Dirty. - Burgers Near Me - Denver, Colorado

Absolutely the WORST Smashburger experience I have ever had. The employees are rude and unprofessional. I was bussing tables so we could have a clean place to sit and they sat and socialized instead of attempting to help. The woman on register had zero personality, wouldn't make eye contact when we were ordering and basically slammed down our food on the table. If you want a burger, do yourself a favor and skip Smashburger. read more

Been to many smash burger locations around town but this one is one of the bests. Colorado burger never fails to make my mouth water. Fries are always crisps and salty! Good food! read more

horrible !! I wish there was a no star rating. the little blond girl should not ever work with the public. my entire order was wrong and when I asked for the rest of my order she rolled her eyes and stormed off. it must be nice to be so entitled. she had no uniform no clue if the menu and just plain horrible. also food sucked ! you guys charge more and give less, literally your burger patty is about the smallest of all burger places. better fix that quick ,not good for long time customers. won't be back read more