Their website scheduling doesn't work so if you're planning on waiting for your car, you better…read morecall and schedule it beforehand. I booked an oil change for 9:00 AM on a Saturday and when I got there, there was a line of at least 6 people in front of me. They fit me in, but I had leave my car all day and scramble to find a way home. The counter person said it has been this way ever since they put a new system in 4 months ago. Come on Conrad's Corp, this looks like a failed IT POS project that is affecting your team members and customers. The store service is a 4, higher prices but I've never had any issues with quality.

I have been a customer for years. I had an appointment this morning for a quick oil change and tire…read morerotation for a trip. Arrived and they were busy and was immediately asked if I had an appointment and I said yes. I waited 20 minutes for the person to finish with current customers and phone calls. When I was the next person he told me he needed to order some tires and I had to wait. I told him I had an appointment and replied-sorry to hear that...goodbye so I left and will never be back. I realize Monday mornings are busy but give me a break... absolutely no customer service!

Steve is the best. They have always done right by me. New tires, used tires, brakes, whatever…read moreservice requested always delivered - always honest. I can't tell you how many people I've referred over the years and everyone thanks me after going here.

Please take this as a warning I paid American to do a…read morefull motor replacement...this coast me $6,000.00 and almost 6 months. The owner (Steve) calls me to tell me the best option was to buy an o.e.m. create motor from gm...so that's what I did. One year later I take it to gm who tells me all my Vin numbers match and the motor was never replaced but rebuilt instead. I went back to American and asked for my warranty information. Steve the owner refused to give me any information and refused to help in any way. The issue with the motor was the gaskets on block was blown out. Not only are they liars and thiefs but they do horrible work....in fact looking through the reviews the only thing these guys can do is tires.

These guys are true professionals and masters of their craft. Been to them a couple times now as…read morethey went above and beyond to ensure my car was treated with the upmost profession and diligence. So happy to have an honest mechanic I can rely on. These guys will be my go to and my families from this point on thanks again Copley auto and collision. You're the best.

A good friend of mine highly recommended Copley Auto and Collision for some minor body work. I…read morecould not be more impressed. The estimate was reasonable and they could repair my truck in just a few days. The actual cost ended up being much less than the estimate! It only took them a day to do the work. In addition I had just bought wipers but did not install them before taking the truck to the shop. I got a call asking if they could install the wipers! I live in Munroe Falls and Copley is about 25 minutes away. I will definitely use them for future work. Thank you for the great work and exceptional service

10 My vehicle has recently become a bullseye for bad drivers. 3 crashes in 4 months. The first one…read moreI had Lennys do the repairs. The second was with a suggested competitor and the third was back to Lennys. My experience with Lennys was far superior. The friendliness of staff from the front desk to the technicians to the rental was top tier. I left feeling satisfied by the process and secure in the knowledge that my car was ship shape. 5 out of 5 would recommend

I had to get my car repaired after an accident. I brought it here off a recommendation and I'm glad…read moreI did! I appreciate all of the work and time you put into my car!! I got all of my answers in a quick and timely fashion and my car feels brand new. Thank you!! I've already told everyone about the service I received! I highly recommend it!

DO NOT TAKE A GERMAN CAR HERE - OR ANY CAR FOR THAT MATTER. PLEASE READ…read more So my check engine light popped on my 2014 Audi a5, a friend of mine recommended this place. I bring it in and they have it for SEVEN WEEKS, but that is just the beginning. Lord knows what they really did to it but I end up taking it back with the check engine light still on, and Mike (owner) has the audacity to try to charge me full price, which was about 3500 bucks if I recall correctly. He is the owner of the shop, told me he had the best guy on it, but was talking about my car like it was alien technology. IT WAS A TEN YEAR OLD MASS PRODUCED VEHICLE, not some formula 1 car. Anyway I ended up paying 1500 for the "parts" or whatever, Mike convinced me it was fine to drive on, but boom 5k miles later I get complete engine failure. For the love of God do not make the same mistake I did of thinking these guys know wtf they are doing.

When I moved to NE Ohio 25 year's ago, there were two things I did immediately to give me peace of…read moremind; find a good doctor and good car mechanic. Not only did I find both, but great ones at that! One day I went to have a standard oil change at one of the many lube stops that frequent the landscape, and later learned they had over torqued the steel oil pan screw and stripped the aluminum pan's threads. Needless to say I had big problem. I went back and the shop denied the damage and so found myself at a Honda dealership that promptly told me it would cost $1200 to replace! I was in a panic as I had nowhere that kind of money, and had to have my car to get to work. I asked around and my VP told me about Plevris. When I showed up, Mike, the owner personally greeted me and showed me the issue. He then said he could replace it, but since I was on a budget, he could fabricate a brass shim and see how long it would last. That small piece of metal lasted 2 years, and when I finally had to replace the oil pan, Mike found a used one and had it installed for $200! Not only did this simple fix save me from an enormous up front bill, it gained a customer for life! Over the years, Mike and his talented team have repaired my family's numerous vehicles, and not once did I feel cheated or mistreated. I have been driven to work after dropping my car off, picked up, and even allowed to borrow cars, all to accommodate me. I cannot speak for his other customers, but it would not surprise me if they received the same courtesy. Mike is a very rare find. In fact, this honest and ethical man honors his customers once a year with a Greek BBQ (full lamb on a spit) as a way of saying "Thank You" for your business! Good luck finding parking on that day! I cannot overstate how lucky I was to find Mike and his crew. He is good people.

First. I honestly think this company is called "Phillip Blevins." Rather than, "Blevins,…read morePhillip." I could always be wrong. Here's the scenario: Driving along, about seventy in a fifty, because, hey. Nice day, I'm on vacation, the family is singing along with the radio and we are blessedly beyond cell range. Whammo. I hit a chunk of steel in the road. Huh. We drive along, nothing seems wrong. Later, I see that the tire is going flat. I drop off the girls, head back to the gas station and add some air. Anyplace nearby that could fix a tire, asks me. "Sure, take a left, first right, go two point nine miles, he's on the right. BEST place around." Go outside, add some air, yet another stranger adds, "Did you understand how to get there? It's kinda in the middle of nowhere." Oh, and I thought I already WAS in that location. "I won't take my truck anywhere else in Ohio. BEST prices." So, two referrals. I wander down some county road, past farms, hills, dales, hollers... There can't be a business this far back in the sticks... Hey. Wait. There's a bunch of cars. "Primitive." "Rustic." "Homespun." All these would be too fine, in their description. "Musty," perhaps. "Unpaved," certainly. "I'm sure glad my wife isn't here to see this," naturally. But the folks are nice, they put me about sixth on the list of repairs, and I take a seat in the waiting room. Two hours later, the mechanic comes out. "We couldn't save that tire, so we put on a used tire. There's no charge." Ass sphincter says what? No, really what do I owe you? "Nothing. We just put a used tire on there. Holy familial inbreeding. Now THAT is unusual. Guy from out of town, probably never see him again, and you toss him a comp? Now, I can die a happy man. Just not for a few more years. I have to finish The Iliad.

I wish I had listened to my friends earlier about Blevins. Cheapest tires i could find before were…read more$95.00 more than at Blevins. I set an appointment as I heard it was the fastest way to get in and out and it took about 30 minuets from the time I got there till I was done. Very friendly people. The only downside is trying to call them to set an appointment. You can't get through on the phone at least I couldn't. Tires are of good quality and no problems with them.

An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

Terrible business.Very pricey.If you're looking for a business where you will have piece of mind…read moreabout the workmanship being done don't consider this place. It's seems they do a good job on preying on people who are not knowledgeable about getting repairs done on their vehicle.

Long review but very worth the read…read more Used there website to book an appointment for tires and a alignment. Email stated someone would be in contact with me in one business day to 25 hours. 2 days later no reply. I called the 3rd day and asked about my appointment I put in for an they had no answer as to why no one contacted me. No big deal I get it. My problem is with the next part of this story. I set an appointment over the phone, show up for appointment. They had the tires I requested in stock at a fair price. I asked for an alignment since I always get an alignment with any new set of tires. I get informed my truck is done and ready. Awesome, the guy rights up the work order an I pay the bill. The full bill for tires and the alignment. After which I get informed that they couldn't do the alignment an that I need ball joints and rear control arms. This would of been very important info to have before paying. Now they have to refund me my money for the alignment they could not be performed. I'm asked next if I would like a price quote for the repairs. At this point absolutely not. You can't inform me before finishing my vehicle that I need repairs an that you can't do the alignment? But you'll gladly charge me for it before reviewing your paper work. Needless to say I left livid. Once cooled off I walked around the truck at home to inspect the tires. Found all four my wheel covers destroyed, scratches, and cracks! You can see where they over tighten the outer wheel balancing nut into my rims and completely ruined all 4 of my rims. Unbelievable!!! I absolutely can not believe this place gets away with this kind of work. I've heard very high things about them. All of which is a lie. Stay far away from this place if you value your vehicle.