This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

I took my 2010 Malibu to Michael's shop for E-check repairs. They addressed both issues on my…read moreE-check audit. One was for the transmission, the other was for the gas tank vent. When I took the car for another e-check, they failed my car, even though I had spent over $400.00. I went back to Michael's to complain. He got in the car with me and we went to the e-check site. He complained to the manager to no avail. I dropped him off at the shop, he said he was going to call the EPA. He called and talked to "Dave" at Ohio E-check. He overrode the decision to fail my car. I went back and my repairs were accepted and my car passed. Great job for Michael's!! I will definitely will be going back for any other repairs that I need.

see them for youre auto and or truck repair andy is the young guy michael is the older man they do…read moregood work reasonably priced

Scam artists! Advertise $54 alignment then when you take it in they give you a BS excuse why they…read morecan't do the alignment and then charge $30 for an inspection fee. Crooks.

Called Friday afternoon and needed new breaks ASAP. Ed said to come in first thing Saturday…read moremorning. The car was done by 1 pm that same day. Wonderful service. We will be sure to come here for all our repairs for the future. Excellent prices.

Sarah and Denzil were great. Took care of my 11 year old car immediately. It runs better than…read moreever.

Good service, good customer service, knowledgeable people. Reasonable priced. Feel like I got my…read moremoneys worth for what I asked for, they completed an inspection and gave me a list of stuff I should get done. They didn't push me to get it done though. Overall great experience, will absolutely be back for the things they recommended.

I had an intermittent misfire start happening when I was 400 miles from home and about 10 miles…read morefrom Middle Ridge. Drove the car to Middle Ridge - Joe realized my predicament and immediately went to work. He had me back on the road in about an hour. Intelligent diagnosis, honest wrenching, and fair pricing. You cant ask for better service than Joe and Middle Ridge. If you find yourself in need of a mechanic along I80/90 in Ohio get over to Middle Ridge.

Had all good experiences with the mechanics and owner here. Prices were always very fair. Had a few…read morejobs done there with the significant other's car and my own.

Way overpriced. Dropped the car off 9 days ago. I still have my tail pipe that they said would be…read moredelivered last week. After they didn't deliver the part I looked around at auto parts stores. $60 for a good one. For some reason they are charging $156 each and I need 2 so $314 for a part being sold down the street for $120 for both

Always kind, efficient and prompt. Always complete great work and service here. Friendly and…read moreknowledgeable staff who always keep me posted while working on our vehicles!

I took my 2000 Ford Excursion to these 'Hacks' and supplied the upper and lower ball joints only to…read morebe told they' weren't bad and merely the wheel bearings needed tightening up to the tune of $100. Dollars. I came back up there a couple of months later after going through chemo/ Radiation because the balls joints quite literally were ready to fall off and I was told he knock off $50 because of the earlier incident where they charged me $100 for the misdygnosis for the wheel bearings. My girlfriend went inside after I came out and tried to come to my defense and he stood by his decision that he made the right call to overtighten the wheel bearings instead of replacing the lower and upper ball joints and now he refuses to make the situation right!! I though you had to have integrity, honestly to be successful business owner in Lorain , Ohio? This Shop is located off of 254 in Lorain as well. I will be promptly contacting the better business bureau in Lorain to see what recourse I have available to me as well.

I have done business with Greg White for over 10 years from when he was located in Elyria. He has…read morealways done excellent work at very reasonable prices. I have sent several friends to White's Auto and they have always been satisfied. He has worked on my older vehicles as well as my newer vehicles. He advises me when work is not needed and installs parts that I purchase at a fair labor rate. I will continue to trust White's Auto with my cars and send others there. Wayne L. Avon, OH