I've been going to this dentist for quite a while. The staff is extremely pleasant and efficient…read more I've always been told what my insurance will cover and what it does not and I am able to make a decision on what I wish to do at that point. Never had a problem with them. My dentist is very compassionate and cooperative. I'm very happy with the service I get from that office.

Dr. Lee has an impressive resume. How I'm not impressive with his response to my concerns. It was…read morenecessary for me to threaten to sue him in JP court before he agreed to provide me with the device my insurance paid for. He shared no empathy for the pain and suffering I've experienced since he fractured my jaw resulting in permanent nerve damage during a tooth extraction. *Correction sentence should have begun with, However. This thing isn't allowing me t o go back to correct!

When I say run. I mean it. These losers made me wait a month to be seen. To then call same day to…read morepiss me off and state they magically they don't take me insurance any longer(not true because I called and asked and verified). They waited last minute to advise this so they could make money. Shady practice. When I was seen here it was great but the customer service skills SUCKS. Whatever call center they now use to do scheduling is trash. And they should've avoided.

Christiana Dental Spa has gone downhill in the last couple years. They were bought by a corporate…read moredental company whose interest is only in the bottom line and it shows. The front-desk and billing staff are in constant flux. At my last visit for a routine cleaning, I was assigned to a new-hire who was clumsy and ended up choking me. I stopped the appointment and came back the next week when a hygienist I'd been using for years was able to see me. She and I have always been on good terms. I expected her to apologize for the prior week's fiasco with the incompetent new-hire. But when I sat down in her chair, she started an angry tirade criticizing me for being so mean to the new hygienist! I was shocked. When I asked to speak with Dr. Young, she cold and unfriendly, more interested in protecting her young new-hire than in my needs as a patient. It was all so unprofessional and weird. I left vowing never to return. There are many excellent dentists in our area. I found one of them, in Middletown. No reason to go to this third-rate dental practice.

Best dental group ever!!!…read more When I was searching for a dentist I searched the internet pretty thoroughly. I noticed all the five star reviews for Avalon Dental! Well, Avalon lives up to their reputation. In fact they are the best dental group I ever used!!! From receptionist, to hygienist, to the dentist - they were perfect in a way that I've never encountered. I was there for teeth cleaning and I was treated as if I was a family member; and they treated my teeth like they would want their own teeth treated. They were very upbeat and transparent about pricing. I left with a great feeling and a feeling that my teeth were the cleanest they've been in a long time! I highly recommend Avalon Dental to anyone who wants the same great treatment!

I made an appt for a consultation and was given an appt for a cleaning w/sedation on a Thursday…read more They texted my grandson for confirmation of the appt. On the day of the appt, he called to see if the time could be moved up as he was feeling anxious about the appt. They told him to come in 45 min earlier than his original appt. It takes about 30 min to get there and we left in ample time. About 20 min into the ride, he received a phone call from them stating they were cancelling the appt because the dr was not in the office. Don't you think they knew that first thing in the morning? So I asked to speak with a supervisor and was put on hold. I turned my car around and headed home. After about a 10 min drive towards home, she came back on the phone and asked me if I was still coming up there. I said no what was the point. She said she couldn't get the supervisor but she spoke with the hygienist and she said they would make an exception to using the sedation and go ahead with the cleaning. I turned around and headed back to the appt. No sooner did I get off the exit and according to my GPS, we had 4 min to get there, my grandson received a call from them stating they had to cancel the appt as the machine was broken! I asked them to have a supervisor call me. this was at 11:15am. By 3:00 pm, I did not get a return call, so I called again. I feel I was getting the run around and left another message. The supervisor called me back a short time later. She was very apologetic and said she would get to the bottom of things and scheduled an appt for the following Monday morning (today) for 10:15am. She assured me that they would check everything and all would be good for his appt. So today we left the house again in ample time, got to the appt only to be told there was no appt for him! Did the supervisor forget to put him in the appt or did the office take him out? I told her to call the supervisor and talk with her. After speaking with her they put him on the schedule and we went to the waiting room. After waiting for about 20 minutes I went to the desk and asked when he was going to be called back. She said I'll be right back. I waited 5 minutes and she said someone will be out in a few minutes. Guess what???????? They cancelled the appt AGAIN because the sedation machine was broken!!!!!!! They handed me the folder with his xrays in it and a phone number for a different practice to take him to get his teeth cleaned with sedation. I called to speak with the supervisor and pushed the button on the phone for new patients. I was holding for over 30 minutes. Is this the way they treat new patients or any patient for that matter. I didn't leave any message. I called later and was told that she wasn't available and would have her call me back. That was 2:00. It is now ALMOST 4:00 and no call, so I called again and was told she left for the night as the office closes at 4:00 but the website says 5:00. This is not a practice that I will associate with as the staff in the office are not very organized. The supervisor told me that they prepare during the week for the next week to make sure everything is ready. It's quite clear this is not the case. Not only that, but the hold time for this practice is way too long for any patient to be put on hold. The practice as far as I could see was not very busy and the receptionist was not continuously having to answer the phones. So where is the problem? Not sure but I'm not staying around to find out. I am considering other options. I have contacted the owner of the company and can only hope he will call me back.

My wife has been coming here for years and raves about the dental care she gets from Dr. B…read more I Needed to find a new dentist. So I took my wife's advice and went to Dr. B's, to get my dental needs taken care of. Dr. B Is amazing, the best dentist I've ever been to. She's A good listener, kind , empathetic & professional. She explains everything in a good manner so you understand everything that you need for your dental care. If you're looking for a great Dentist look no further Dr. B.is the one! All the staff are great, welcoming, smiling faces and professional. The office is super clean.

Dr. Balchandani (Dr. B) is an exceptional physician and an exceptional person. She is…read moreknowledgeable in all aspects of dentistry and is professional in her business. Her staff: Assistants, Hygienists, and Admins display the same traits as Dr. B. My family has been with Dr. B since she took over the practice. The best in the industry.

Dr. Rosen is the best dentist I have ever gone to! I've always hated dental appointments, but he…read moremade me feel so comfortable and at ease - it was almost fun. He filled two cavities painlessly and quickly. The staff are also so sweet and attentive - I highly recommend!

Dr. Rosen has been my dentist for over 27yrs. I came from Russia and my dental experiences there…read morewere scary. Dr Michael Rosen was and is so patient, generous and kind to me. My dental experiences with him are a pleasure. I now take my sons to him also. I would highly recommend him. He is the utmost professional. ~ Natasha L.

i've been getting dental help from Dr. Justison for the past few years, and it's been a pleasant…read moreexperience. The doctor and his associates have been wonderful to work with, as well as the very nice ladies at the desk. I appreciate the steady hand the doctor has shown, while he's been doing some necessary dental work.

I couldn't be happier with the entire staff. they genuinely care about each patient. I leave there…read morefeeling good and even good about myself. The hygienist, whose name I can never remember, is so sweet and you can tell she truly cares about her patients. Dr Justison is very personable and also truly cares about his patients. They make you feel as though you matter. Not like you're a number