Love this practice. Most recently I had to have a crown and things went great. The staff is always…read moreso friendly

Had to find a dentist for a regular cleaning and this was the recommendation off of Next Door and…read morefrom friends. I have severe dental office anxiety from some horrible experiences, and I was thankful to see a friendly and professional front office followed by a kind and thorough dental hygienist. Dr Timothy Pfountz followed with a detailed explanation of my X-rays and discussed our plan for the replacement of some older fillings that my former dentist was monitoring. The best part, they take my insurance- so we shall see how this first filling replacement goes. -Update to follow.

Great experience from start to finish. Dr Newman and his staff were great. I plan to come back with…read morewife and kids soon! Office was clean, and the staff and Dr were very nice. Hands down the best dental experience I've had.

I would 1st like to say if this review was for the dentist only, then it would have been 5 stars…read moreBUT sadly he cannot run the entire business himself. Here's my issue, my husband was going to have some teeth pulled and eventually a denture put in. Projected estimates for what we were getting was going to be between $7-10 thousand dollars. So that is a lot of money but they said it would be spread out over around 6 months so it wouldn't be due all at once. Luckily we have the money in savings but it's still a huge chunk. I decided to use a partial check/partial credit card payment so as not deplete our savings all at once. I wanted to save where I could so I called about 2-3 weeks before my husband's scheduled procedure to see how much we would need up front. While on the call (with the billing lady) I asked tons of billing and procedural questions. I don't like surprises when dealing with this about of money. In our about 10 min conversation she didn't once say that there was a charge for using credit cards. In all the billing questions I asked her, she didn't feel the need to say "hey, there's a 3% charge if you use a card". 3% on a several thousand dollars is an extra couple hundred! So we get there the day of the surgery and still nothing was said when we checked in. Not until after my husband come out with bandaged mouth and we're checking out, did she say "oh, there's a 3% charge on cards". When our hands are tied!!! After I have been sitting in the lobby for an hour when I could have spent that time get a cashiers check or something if I had known. I'm in utter shock and I said to her "I called you to ask you beforehand so I would have no surprises like this" I was angry! She goes on this spill about how they haven't raised their prices in 3 years and they don't charge it the credit card company does. None of which was my issue. THE ISSUE was, when I was asking all those billing questions weeks before or even when we came in NOTHING WAS SAID! like... "hey this bill that is several thousand dollars is going to be a couple hundred more because you are using a card" I mean wtf! That should be told when you are making the appointment or on their website or something. So in conclusion I was charged $100 extra last min when I could have made arrangements and saved myself that money, had this not been dropped in my lap last minute. I literally could have filled my car up 2.5 times with that money. I'm still mad about it because I made the effort to call in advance to make sure stuff like this was avoided. I can say though that the doctor was outstanding! His work on my husband was impeccable. He took great care with my husband and had it not been for the billing debacle that cost me extra, I would have easily given 10 stars if I were able because the doctor was so great. P.s. billing lady if you are reading this, DO BETTER!

Chad Porter is a wonderful, competent dentist. He was referred to me my a neighbor in the military…read more I'm glad I found him.

This place is an actual joke of a business and I highly recommend no one waste their time dealing…read morewith the front-desk employees. Lady straight argued with me over paperwork I never got or signed--literally, not even in my file. I mean, does this place not understand how paperwork actually works? Just in case they don't, let me school them--in order for paperwork to be valid it has to be signed and returned back--that's the patients way of agreeing to the policy of the place. I was going to make a complaint to whoever her superior was and she would refuse to give me her name. Businesses need to learn real quick that their lower-level employees are the first experience a consumer has with their services--either train your staff better or hire people who know what they are doing.

A big thumbs up for Tennessee Family Dental!! They are all so nice, friendly and accommodating,…read moreit's like going to your neighbors house for a chat and a little dental care while your there! With them providing care on Saturdays, you'll have no problems finding an appointment time that works for you! Give them a try, you won't be disappointed.

I would give zero stars if I could. My experience in 2022 was no less than horrific. DO NOT GO…read moreHERE. They will suggest treatments that are unnecessary without x-rays. Heaven forbid the dentist is in a rush to go home- you can have the unlicensed hygienist finish the drilling and filling. This occurred after the dentist asked her to only do one task while he worked on another patient, and then she did several other tasks she was not at all qualified to complete that he told her NOT TO DO. She didn't stop when I attempted to stop her. He came back briefly at the end, and when I asked a question about one of the fillings, he rolled his eyes and ground the tooth down while saying it didn't need it. I have nerve damage on that side so I was not asking for it to be ground down, just had a question about a sensation. He also did not stop when I protested. Horrifying and appalling. Left with pain, trauma and several damaged teeth (one chipped, one cracked, and several ground down beyond recognition). They also ground down my canines for no discernable reason. The office girl is nice, that's the only thing even somewhat acceptable here. I was new to town, so it took me way longer than it should have to make a legitimate review instead of only warning the friends and family I know personally. You couldn't pay me to go back.

Wow, how disappointing to be cared for so poorly by a newer dentist's office. It's been almost a…read moreyear of run around with this office unfortunately. I was initially seen, then referred out for oral surgery by another local doctor, which went well, but once completed my follow up for additional treatment went downhill. I was told I couldn't be accommodated just because I asked for nitrous rather than novocaine. I was scheduled for care, then called and told I would have to see another doctor somewhere else because I asked for nitrous.

just left from my scheduled crown appt. keep in mind I've had work done there before. I asked for…read morenitrogen gas. problem 1, can't do that because the dr. was pregnant and might affect her pregnancy. problem 2, took my bp, it was slightly high. took it three times the longer this shit went on it got higher. finall dentist came in and said they tried 3times that was all they could do, and I was "waisting her time and until I brought verification of dr bp I was banned from getting work done there. totally humiliated and embarrassed. will never go there again. for 1700$ I can find somebody that gives a damn about me. DONT go there

Wonderful practice to go to. They've been our dentist for five years. The wonderful staff is…read morewilling to work with you for scheduling appointments. I recently moved my elderly parents here and needed a new dentist for them. They have worked with me to get them seen. I only wish they would ask patients to wear masks. Although a sign is posted on the door, it's not enforced. The gentleman in the waiting room has been blowing his nose a lot. Allergies? IDK. Wear a mask!

Had an emergency and did not have a regular dentist in the area. I contacted Patriot. They got me…read moreright in. Delightful people, every one of them. Dr Paul is extremely professional and took the time to explain everything in detail. I have insurance and Elaine went through all the financial information with me. I had a temp crown that very day, and now have the permanent one perfectly in place. I've found my dentist here in Lebanon. Icing on the cake: they are true Patriots! If you need a dentist in Lebanon you won't find a better one than Patriot Dental.

kind office staff. it is impossible to get your calls answered and responded too! do not recommend.read more

I want to thank everyone at the Gallatin branch of Aspen dental…read more Was totally amazed at their friendly and open kindness. I had quite a few extractions and top/bottom dentures made. The staff went out of their way to explain procedures and took time honestly to listen to you,and answer any questions. Bottom line is , I was amazed and totally happy with the visit,and would recommend them period. Thank you,you have given me my smile back. JWG

Have gone there for years and the quality of care is excellent. Staff is friendly Ann the care is…read morevery good.

Dr. Larkin and her staff are the best! Heather is my Dental Hygienist and is at the top of her…read moregame. I can't imagine going anywhere else for my dental needs. They're all engaging, professional and kind people.

Dr. Long and his staff, particularly Jeanie, whom I see for my regular maintenance twice a year,…read moreare delightful as well as being great at what they do. Couldn't be happier with their expertise and the friendly office atmosphere. It's been a long standing Dr./client relationship. So blessed to have them!!

Excellent service with a family feel. The level of…read moreprofessionalism is outstanding !!!!!