This place is the worst Dr. Dawood is gone!!! All I needed was a simple tooth extraction but he would only do it with a bone graft for $700 Dr Dawood would have just extracted it and my insurance would cover it! Do not go here it's terrible!!!! They said I can't come back because I disturbed people there that said they knew me. No one there knew me there I don't even live close to that area. They are money hungry! They have one dentist and one assistant and they have expanded the back to fit more chairs. They're making up stuff. I personally will be outside on certain days protesting them and giving out pamphlets where you could get better care, especially if you're working with Medi-Cal. read more

ZERO STARS!! THEY WILL QUITE LITERALLY CALL YOU 8-10 TIMES UNTIL YOU PICK UP THE PHONE , I came in about a month ago for a basic cleaning and a consultation regarding three wisdom tooth extractions. When arriving they stated I had no cavities, however a basic teeth cleaning would not do and that I would need a deep cleaning instead, which was NOT covered under my insurance and that I would need to pay 200$ out of pocket. Moving on too the consultation, they said due to the two bottom teeth being impacted they will need to do a bone graph to get a more accurate reading when they perform the extraction which will also NOT be covered under my insurance and it'll be 765$ a tooth. A week later I go to another dentist who were much more professional and not money hungry!! They easily performed a regular cleaning as well as fillings for 9 small cavities and removed all 3 wisdom tooth. MY INSURANCE COVERED EVERYTHING!! Crazy to believe after a 15min visit with smilecare they were already asking almost 2000$. I spent more time in the waiting room then I did with the staff, this place is a joke read more

Priscilla Rosales is the orthodontic supervisor who makes such a difference for this office of Smile Care. Her warm personality when you walk in the office is so welcoming. She always smiles and says hello and takes care of business in the most detailed fashion. It makes such a difference to have happy people who love serving others and it shows. They are stars in our world that shine brightly. Thank you Priscilla for being awesome! Carla O. read more

Prior to finding Smilecare in Rancho San Diego, I had horrible experiences with Dentistry. I have suffered in pain for 3 years, with impacted k9 teeth, reoccurring infection in a failed root canal done on my front right tooth, all on top of chronic migraine and severe TMJ. I've been unwilling to deal with dentists and discouraged by the cost of near $20,000.00 I was quoted by multiple practices to restore my smile. Smile Care El Cajon II in Rancho San Diego completely restored my faith in dentistry after a single visit. The staff treats you just like family and provides the best care I have ever received. They were honest about my treatment options and didn't push services on me that I really didn't need, unlike consultations I have had outside of the Smile Care group. I've had 4 major procedures done in the past 2 months all out of one office, and absolutely no complaints about my care or treatment. The team sincerely cares for their patients, taking pride in the patient's successful dental restoration and care. My son was horrified of the dentist, now after a single visit he cannot wait to go back! I've saved over $8,000.00 in unnecessary treatment and the staff was able to offer financing despite my poor credit. Four major procedures later I cannot say enough about this office and the Smile Care team to emphasize what a truly wonderful and professional practice this is! Dr. Dawood has been my primary and she is amazing, but this office works as a team in every essence of the word. I am so grateful for all they have done and will be a loyal patient for years to come. read more

SmileCare - El Cajon II - Extracted both impacted K9 teeth (3 wks prior) and front right tooth (shown) w/bone grafting. Replaced with porcelain bridge. - Orthodontists Near Me - El Cajon, California

I only made an appointment for my son to see the dentist and Orthodontist in 1 day. They gave me an appointment the next day and then called me a hour later to tell me that I missed my sons appointment that day for the same time. Then at the appointment they had my son see the Orthodontist before seeing the dentist, since we're a new patient that made no scense. The Orthodontist had no x-rays to look. Then after they took his impressions they told my son thst they were done and could leave. My son hadn't even seen the dentist yet. At this location the left hand doesn't know what the right hand is doing. I would give zero stars if possible. read more

I wish I read the yelp reviews before I decided to sign up with smilecare. Do not go here, even if it is less than 5 minutes from your house and they accept your insurance, and you're happy that the waiting room is empty and quiet..........it's empty and quiet for a reason! I had the most aggressive cleaning I've ever had in my life and was in pain for 2 days. For a cleaning! While they were cleaning my teeth, which I'm supposed to get a free cleaning per year, they applied extra rinse. This 'super cleaning' and the extra rinse, cost me close over 200 dollars! It was supposed to be my free yearly cleaning through my insurance! The way that they billed me was to purposefully increase the amount my insurance didn't cover. I've been trying to fight this thing for months. I even went in person to straighten things out. No such luck. I'm paying the remaining balance and transferring ASAP! read more

This is absolutely the worst dental place you could ever go to. NEVER go there. They treat their patients horribly. I have seen the rude receptionist yell at various patients. They whiten our teeth right after a deep cleaning and we were in the worse pain of our life. They charge a lot of money- say its covered and then bill you later because your insurance did not cover it. They had to fit my husband 3 times for a crown and tried to charge us for their mistake!!! After we paid them we still received another bill. When we tried to get an itemized statement for flex they told us they couldn't do it. NO customer service skills. The one lady at the front is HORRIBLE. I got into a yelling argument with her on the phone because she wouldn't break down the charges for me. If I paid for something I want to know that I paid for and exactly how much everything cost.. but no they couldn't do that after the first time I left because they "changed systems". I have never experienced such bad service and would never recommenced them to anyone. Everyone I have talked to has also had a horrible experience. read more

DO NOT GO TO THIS DENTIST! I went here last September for some much needed dental work which they booked out in a couple different sessions. I was cancelled on same day and rescheduled multiple times which is very frustrating when I'm taking off work for these appointments, so by the time I finally got my permanent crowns in it was January! Then not even 6 months later my permanent crown POPS OFF!!! I call them and make an appointment to get it put back in, and again was cancelled on same day and rescheduled multiple times. I finally get in in OCTOBER, they cement they crown back in, and less than 3 weeks later is comes off again. I'm beyond pissed, I won't even be going back to have them fix it again, because they will probably make it worse like everyone else has said. Please save yourself a lot of pain and frustration and go to a GOOD dentist!!! read more

I wish I had of looked up the reviews years ago I thought I was the only one they changed their name to steel canyon dental now. I just went in a day a go for a filling and of course part deep cleaning. I think they are scammers I never left out of this office without paying at least 350.00 I just paid 550.00 for one filling and cleaning that's with insurance. After about 6 years now I never got a free cleaning every time I go it's always I need a deep cleaning or this and that one time I left out of this place thinking she broke my neck bone with the needle. Worst pain ever, even this last time with a filling and cleaning I feel pain from the needle after two days and can't open my jaw all the way. I'm not going back I'm sick of it. This place is a torture house! read more

Last time I went here was in 2012 as a patient. I remember the long wait times (talking like 20-30 mins). Thank God I don't go there anymore. read more

I like coming to this office to get my teeth cleaned. The doctor is very friendly. Their hygienist Kathy really knows her stuff and she does a really great job. Go see her, you won't be disappointed. The only reason that I didn't rate this 5 stars is because front people are always talking to each other in Spanish...... Save it for your break! read more

My two sons have braces so they see the orthodontist there they're always in and out very fast and happy kids,I order partials and a crown I receive the crown today and I'm very please with the service.The Team is always great and welcoming and fast thank . read more

Absolutely horrible! Stay away at all costs... This place will frustrate you with their billing and cause irreparable damage to your dental health if you let them. It's all about how much money they can make off each patient, you are just a number here, not a human being. First with the billing: I went against my better judgement after reading numerous reviews about how they double bill and make mistakes on patient's billing. I went to this place thinking "how bad could it be?" and because it was close to home. Of the 3 or 4 times I went in, they never had my bill correct. I ended up paying around 500 for a deep cleaning that I was covered for, on the basis that the medications that went along with it would not be covered. I also had a chipped tooth filled. I paid 3/4 of my bill the first visit and on the second visit they attempted to charge me the full amount rather than the last 1/4th.It took them 15 minutes to figure out what they did wrong before I could leave the office. I learned from another dentist that HMO's make their money by doing deep cleanings because regular cleanings are set at a much lower pay-out. They even came to me while I was in the chair and started explaining another patient's bill to me. I was so sick of this place I switched to a PPO and told them I'd never be back. It doesn't end there, however. About a month after my last visit I received a bill for $30 stating "INS CO DENIED". They couldn't tell me what the service was or why it was denied, all I got is lip service, "We've e-mailed the billing department and are waiting on a response." At one point I was told it was billed wrong and that is why it was denied. After two months since my last visit I received another bill for $30 with the same explanation. My insurance told me the service was "Antimicrobial Agent". It's been two months since I was told that they were waiting on a response from billing and they still tell me that the status has not changed. Enough about the billing, now on to the sub standard service: My wife was told she had a number of cavities and would need a crown. A crown essentially destroys a tooth until there is nothing but a stub left to mount the crown to. This is never a first choice option. My wife was smarter than me and refused to have any work done. She didn't trust them and rightfully so. Our new dentist found the idea of a crown totally appalling and found that only half of what was suggested was actually needed. Not to mention, the bedside manner was horrible consisting of angry lectures about her refusing to get work done and constant stabbing of our gums. Sloppy work to say the least. The x-ray technician was happy to painfully jab the plastic x-ray pieces into our gums and was lacking of a personality. Yesterday I received a call from their automated system reminding me of an upcoming appointment (That I never made). Who knows if I hadn't called them to cancel the appointment I never made if they would have sent me a bill for a "Missed appointment." Do yourself a favor and don't let yourself become another victim of this place. read more

I wish there was a no star but oh well. So about 6 years back. I go here to get a cleaning because my mom found out they'd give a free consultation with the cleaning and had walk in appointments. Before I go further, may I emphasize that this place is the reason I have anxiety attacks at the dentist and am traumatized from this place. It took me a while to trust dentists again considering I was like 9 or 10. So back to it. They find "medium" sized cavities when I had no pain or sensitivity even and there was no black spotting either. I still had baby teeth and they wanted to do a root canal even. ON A BABY TOOTH! Thank god my parents were smart to realize how ridiculous that was. Then a year later, I come to find out I coincidentally enough, had another cavity on the same tooth. The new dentist said it seemed to be from the repaired tooth being improperly filled. Hmmmmmm. Also, my parents were billed $2,000 for a procedure that was never done! To top it off insurance wouldn't even cover it! Then we had to fight it to keep our money they tried to scam from us. How is this place not shut down yet?!?! read more

Do not go to Smilecare. you will not save money in the long run. I had two root canals and a bridge and less that two years later I find out (from a different dentist) that I have abcesses and am losing those two teeth and the bridge. I will need dental implants now because of the work done by their endo specialst. I have a ton of other complaints but I will not go into them. suffice to say. GO TO A DENTIST THAT OWNS HIS OWN BUSINESS AND YOU WILL BE TREATED LIKE ROYALTY. read more

Listen to the negative reviews, they don't know what they are doing here, they will try to overcharge you for work they probably won't finish and more than likely will cause damage to your teeth. They should be closed down, and the dentists here need to lose their lic. read more

I have never gone to Tijuana for "cheap" dental care, but this place is what I imagined it would be like if did! The office is run down, from the waiting room to the back rooms. I should have had the will power to say "no thanks I've changed my mind" from the second I saw the equipment. The equipment is really dusty, and noticeably OLD. I started with a SIMPLE teeth cleaning, in which I'm used to a dental hygienist taking a good 45min to deep clean and polish my teeth. This person pretty much brushed and flossed my teeth and that was it. No polish? What? "I didn't need it." was the answer?I though she was joking. It turned out I needed some cavities filled, and again I feel like a fool as I figured "I'm here, they can't mess up a simple filling right?". WRONG! The dentist was horrible with the numbing needle. I was sore for a week on both sides. Even worse after all the pain of the needle, it didn't numb all the way. I was jumping out of the chair and this dentist just kept drilling away hitting nerves! Well I ended up getting an infection and it was a mess. Over a thousand dollars later, I had to go to another dentist to have the work "fixed". I will never try an older, cheaper place for dental work again to try and save money. Teeth are really important and it's worth a few extra bucks for new equipment and higher qualified dentists. read more

Dont Ever go to this Dentist or ANY SMILE CARES they are a rip off and so unprofessional. I go to the one in Rancho San Diego and the office is dirty! the staff is rude they argue with thier customers and they MESS up ALL the time on the billing. Im still waiting for a refund from December 2011 when it was thier error. Every time I would go in they would tell me something wasnt covered from last time and I needed to pay it or I would get a call and say we made a billing error (AGAIN). Finally had to get my insurance company involved because they were trying to charge me over $700 for an oppps we made mistake again on your billing and my insurance company finally said your billing the wrong insurnace plan for this client. They are just ignorant there. Managers are just as bad as well as thier corporate office they dont return calls.My next CALL BBB. Save your money dont go to Smile Care... read more

Wish I can give them 0 stars. Beware!!!! Take your business elsewhere trust me. We got scammed $1,400 on their braces treatment because of a bait and switch ad. Their manager Dustin who manages both El Cajon offices offered us an electronic tooth brush for the trouble. I called the corporate office and they were no help either. Please see how their average isn't even two stars. Horrible service. Stay away read more

Wow looking at what other people put about this place makes me feel bad. i have been with Dr Geoffrey Kopecky for about seven years, during this time they have done nothing but treat me like family, he fixed my very bad smile now it is beautiful i love it. they did whiten my teeth right after a deep cleaning and it was The worse pain ever, but i did ask for it, and didn't want to wait till later. it may be the new system they use, the old one wasn't as bad. get the take home trays next time they take longer but better results. read more

I have been coming here for years, great dental work at reasonable prices, very friendly staff , I would highly recommend! read more

I don't know what all the fuss is about. I had a great experience there, mostly because they are so efficient. I waited about seven minutes to go in and I got a filling and crown which was well done and very quick. I've been to other great places but the dentists always takes forever. Even more, their prices are reasonable and I was able to work out a simple payment plan. I have been to high end dental offices in Kearny Mesa like Stonecrest dental and they did an amazing job but it took FOREVER and they charged me thousands, literally. So that's why I switched to Smilecare closer to home and I'm super happy now! read more

Dirty bad service long wait times! Took my daughter because she was having tooth pain.I waited about 45 minutes for them to tell me she needs to see a pediatric dentist and there's nothing they can do. They did not submit a referral so now I am in the middle nd they are asking me what kind of referral I need?? They should know.Wont be going back read more

This place has a new ownership. Dr. Dawood the general dentist is super nice and have a magic solution for any teeth problems. She is very knowledgeable and easygoing. moreover she always call her patients on time read more

DO NOT EVER GO HERE!!!! I initially typed up a very long review but this place was that bad that I felt bad even really expressing the lack of care this office had. From the run down walls to the even more run down and dated dental ops and equipment. To the condescending "Dr" Kopecky they have actually treating these patients. Thank God the assistants do most of ortho work cuz man was he RUDE and we just went in for a consultation to get a quote so I can only imagine how he treats the patients who have already handed over their money. And I have to add he was extremely unprofessionally dressed. He was in tennis shoes! And old ones too! I would pay $5000 out of pocket before I even let them work on my child. Just do yourself the favor and run run run! Go anywhere but here. Its about ready to fall down from the inside out! Smile care as a corporation you guys are everything a dental office experience shouldn't be. Shame. read more

Tiffany is an awesome office manager. She use to be at the Kearny mesa location. You can tell she loves her job so informative patient and she knows you by name. The Kearny mesa location is closer to me but it's worth the drive. The dentists and the oral surgeon with smile care are great. read more

The staff here is really friendly and was very kind to me and my family. All the way from Tiffany at the front desk, Laylo doing X-rays to Dr. Dawood. I was in and out pretty quickly. Overall good experience! read more

If you looking for great stuff and good dental work quality smile care here can provide you with all comprehensive dental services, great place for u and ur family read more

Dr. Dawood is an amazing dentist. I trust her with all my dental needs and will always refer her all my friends and family that need a dentist. Handsdown she's the best. Love the front staff they are great and they know what they are doing. Their main goal is to keep the patients happy. Thanks, keep up the good work. read more

Absolutely Terrible !! I had a molar extraction and bone graft. The sutures were not properly done and there is a hole and the bone graft is exposed. I will be contacting a dental malpractice firm this week to pursue legal remedies for such negligent treatment... should I also mention that after this procedure no antibiotics were prescribed nor was any pain relief offered. The ensuing infection resulted in a visit to Urgent Care for antibiotics. The negligent failure to properly suture the bone graph will result in my having more procedures to correct this terrible and negligent dental procedure. Do NOT use this dental firm !! Terrible dental care...LAWYER UP SMILE CARE because professional malpractice attorneys will be contacting you soon. The dentist did not know what the hell she was doing! Stay away at all costs unless you want totally inadequate and negligent care ....This review is being submitted by myself, Gregory J. Gohla...a recent patient and a future Plaintiff !!! To correct their negligence will require the services of an oral surgeon and considerable expense, pain, suffering, and inconvenience. Shame on your TERRIBLE business Smile Care ...Heads Up Everyone !!! ...Much better treatment can be found south of the border and ANYWHERE ELSE ...except probably another Smile Care !!!! ZERO STAR RATING BUT I HAD TO LEAVE ONE STAR FOR THIS REVIEW TO POST !! ...only positive thing is that it will give some good attorneys some work !! read more

I did filling two day's ago and I have pain last night I couldn't sleep and now I am at smile care to check it and I am been waiting for 1 hour and half with my pain And telling me that I have to do wait until she done or I have to make appointment I have insurance ppo but I pay for filling I should do it in TJ Clinic in USA is all about money no mercy read more

So I'll just start by saying the staff are nice. The place is out dated and the equipment looks a little outdated. I wish I didn't come here to begin with. I needed to get 8 fillings (I know that's horrible). Anyways, they gave me 4 numbing shots, which was 1 on each quarter of my mouth. The 4th one was on the left side bottom row but it felt like the needle was going in my jaw. I told her that's how it felt and she said "no its not in your jaw but let me try locally" (whatever that freaking mean). After numbing she drilled and did what she needed to fill the cavities. This was on April 7, 2016 Friday. I had horrible pain and I could not eat all weekend, no matter how soft the food was it hurt like hell. I called Monday and informed them of my weekend of pain then they have me an appointment for that Tuesday April 11, 2017. I got in there, she smooths down the tooth saying it wasn't even so I had pain because of all of the pressure. When done with the smoothing I asked her how long is it supposed to hurt? She told me it should hurt no longer than 2 or 3 weeks. I left like wtf I have never heard of anyone getting a filling and it hurts for such a long time. So all of these weeks went by and I have stoll been having pain all day, everyday, and having a hard time eating. Then I couldn't take the pain any longer and went back for the 3rd time,this was on May 2, 2017 . Before she puts her hands in my mouth I told her specifically "if you can not fix my teeth I do not want you to make it worse". She said well let.me just check your bite. She put the thin, black paper or plastic I am assuming, in my mouth and says "biiite". Then she smooths (sands down or whatever) my teeth. The top left and bottom right. She had to do it 3 or 4 times before it was a little bit better. It seemed fixed but still hurted. I asked her again why is it hurting so bad for so long. She said the nerve is probably exposed. At this point I'm like wtf did you do to my mouth. It's now May 23, 2017 and it's just now getting better. It hurts just a tiny tiny bit now and I can eat comfortably at about 90%. I will not ever be going back there. read more

Do not waste your time if your teeth are not up to shape.. so, I go in to this dentist office thinking I'm going to get my teeth cleaned and of course expecting some deep cleaning and fillings along with it. No, thats not what happened. I get my x-rays taken. then the dentist tells me I need to get some deep cleaning and some fillings like i expected. then she goes sees another pt. As I'm waiting a woman comes up trying to sell me a $120 toothbruth not just one toothbrush but two!!! I was thinking what the heck is this? then another lady comes in and says I need to put $500 down and then I can get the deep cleaning and fillings done! I asked her so do I get a basic cleaning done? This is what this woman says No, because if something were to happen(like what the heck is going for a basic cleaning) the dentist can be held reliable and her license will be taken away. worse place ever!! This is what I call a Commercialized dentist!! read more

Really great service ovrall! Realy helpful staff. Best cleaning by kathleen and the denstist is a specialist in her profession. really up to date equipment and the great music! Must visit!:) read more

PLEASE BELIEVE ALL THE OTHER 1 STAR REVIEWS!!!!! My story is similar to theirs......Had work done that I now believe did not need to be done, in 2015. They billed me $4700. Fast forward, loosing one of my back teeth because the root is cracked. None of the other crowns were done right. They don't even cover the whole tooth. Started looking at that bill from 2015 and speaking with my insurance company, I should have only paid $2400 out of pocket, not double. It's bad enough I have anxiety at the dentist but to now know how unethical this place is astounding!!! I am a registered nurse and as a health care provider I am appalled that the would do treatment that is not warranted. AND to top it off taking money from people!! I had to work night shift for extra money for a year to pay off this debt and to find out I was only suppose to pay half of that?????? HORRIBLE UNETHICAL SNAKE OIL DENTIST!!! read more

DO NOT GO TO THIS OFFICE!! Or any other Smilecare or Coast Dental. Major financial scam and horrible dental work. The customer satisfaction dept at Coast Dental does not return my calls. After they falsified my income by $2000 to force the financing to go through, double billed me and my insurance for work never done, ruined all 5 of my new crowns and permanently ruined my pre-existing partial, etc..... I am still trying to get them to fix the damage they caused. I now have a $4500 bill for work not done. I've lost weight as a result of ill fitting partial (no opposing molars to chew with) My appearance has caused my self esteem to plummet and affected my ability to obtain work in my usual line of work as an executive assistant. This company preys on the financially strapped knowing they will not be in a position to fight back. I have kept extensive records throughout this nightmare and definitely have grounds for legal action, but thanks to the condition of my mouth and the financial position this has caused me, it has become almost impossible. I need an attorney....These people need to be stopped. They have not credited my account as they state and have not provided me with any documents showing a reduction of my bill, despite my repeated requests. The finance and collections company (Yes, they sent me to collections because I refuse to pay for work not done) do not have record of the credit amount Coast Dental states they gave me. If I could give them a negative star rating I would. They do not deserve even 1star. read more

We just left this Smilecare and had an amazing experience!!! We went to the Smilecare in Grossmont a few months ago and I was not impressed with the staff's attitudes and I felt very uncomfortable! I was nervous to go here but we had a completely different experience!!! The staff were friendly and made my kids feel very comfortable! My 5 and 7 year old had cavities (I knew this before we went here) and the dentist was AMAZING with kids!!! My kids were really upset that they needed fillings but the dentist calmed them down, walked them through the process and then even snuck in the numbing shot so my kids didn't even know they were getting it! (Kid you not, the dentist put numbing cream on my son, told him to close his eyes, gave him the numbing shot, walked out to let it kick in and my 7 year old got tears in his eyes and said he was really scared about the shot because I had told him it was going to hurt and I had to tell him he already had the shot; which he was shocked and excited to hear!) Absolutely wonderful experience and we'll definitely be going back here! read more

I'd give no starts if possible. I will be taking my business else where. They have overcharged me every time. I paid $731 for my step daughters cleaning and exams, and according to my EOB's, I only owed a little over $200. This has happened 3 times now. I chalked the first up as an honest mistake, second I was a little annoyed, and now I'm just done. I've had a lot of work done here too. I didn't have any problems with my wisdom teeth extractions. But I have had 2 crowns, one of which I have had for 6 months and it is still extremely sensitive to hot and cold, to the point that It almost makes me cry at times and the only thing they have to say about it is that "oh, well it takes some time". Then the dentist and dental assistant will go giggle about something in the back. More often than not, their professionalism is severely lacking. If this is how all Smile Care offices are run, it's a wonder that they are still in business. read more

Just imagine the pain of dental care combined with the experience of buying a used car. As if trying to answer questions with someone's hand in your mouth isn't bad enough, they follow it up by sending someone from their financing department before you even get out of the chair. read more

Scam... I was told I had a wisdom tooth coming in and they wanted to charge me $700 to take it out even though I had insurance. I went to my primary dentist and it turned out to be the root of a tooth that smilecare took out in March. That are all about getting your money. Don't go here! read more