I choose this clinic because I needed somewhere close, but to my surprise I picked one of the best…read moredentists I could have! Excellent care! Everyone is so kind and caring , best dental appointments I've had!

They are amazing every time I go there, especially with my kids! I also love that for aligners…read more(like Invisalign but not that brand), they have a payment plan :)

I had a root canal done at this office, and it was handled so poorly that it caused years of…read moreongoing health issues. After the procedure, I kept going back because something clearly wasn't right. Instead of addressing the problem, they repeatedly prescribed antibiotics and insisted nothing was wrong. Over time, I saw multiple dentists trying to get answers, but no one wanted to take responsibility or properly investigate. (created a ton of fear) I was essentially passed from one office to another with no resolution. Nearly nine years later, I finally found a dentist who took my concerns seriously and referred me to an endodontist. The specialist confirmed that the original root canal had failed they missed a canal. It had been overfilled, which caused a pocket in my jaw that repeatedly became infected. For years, I was dealing with chronic infections, with my mouth flaring up every month or so, and no one acknowledging the real cause. The dentist who performed the procedure claimed to be a specialist, but based on the outcome, the quality of work was unacceptable. This wasn't just a minor issue--it led to long-term damage and significant health complications. I've dealt with chronic inflammation, recurring infections, and even hospital visits due to blood infections that were never properly traced back to the source at the time. I paid for professional care and trusted this office, and after 4 hours in a chair and thousands later in return, I was left dealing with the consequences of a failed procedure that no one would take responsibility for. It took nearly a decade to finally get a clear diagnosis and validation of what I had been experiencing the entire time.(keep in mind I couldn't live on antibiotics either so no medication to heal it or prevent infection or I'd end up immune to them if I did) I would strongly caution others to seek second opinions and ensure they are getting proper care, because my experience here resulted in years of unnecessary pain and avoidable health issues. Also fun fact for anybody getting work done anywhere,did you know your body suffering with constant inflammation and infection, like from failed dental work, ya it could cause blood sugar issues.... The more you know.

I'm very disappointed with my experience at Urban Smile. I brought my son in for an orthodontic…read moreconsultation to get a quote for braces. Our appointment was scheduled for 10:00 a.m., but the doctor didn't see us until almost 10:30. When the doctor finally came, he only looked at my son's teeth for less than a minute and simply said that the teeth were too crooked to fix. That was it -- there are nothing to do. What's worse, they still charged us around $140 for basically doing nothing. I understand consultation fees, but this felt completely unreasonable and unprofessional. We left with no useful information at all. Very disappointing experience -- I would not recommend this clinic to anyone.

I've been seeing Dr. Jake for quite some time, and I've had a consistently positive experience. He…read moreis friendly, knowledgeable, and takes the time to explain everything clearly. I highly recommend him to anyone looking for dental care

Very good dentist and staff ...I am not a good patient as get super anxious and the freezing makes…read moreme feel really unwell ...Dr Parmar listened to me and was very understanding and helpful ...stopped when I needed a break...this clinic is all about the patients and the customer service ...they are flexible and willing to help .

Unfortunately, due to some major staffing changes in August of 2020, I no longer can recommend…read moreDentus as a dental health provider. I experienced pressures to undertake procedures that I had clearly stated were not desired. Of course, your experiences may be different. St. Albert has a variety of other options for dental care.

I felt very confident in this practice when Dr. Mel was the dentist, but since ownership has…read morechanged, I can no longer recommend this practice. The staff at reception are unprofessional, and the assistant working on my filling was unable to provide Dr. Manghera with the tools she required during the procedure, which led to the dentist becoming frustrated. While I was not pleased with the staff and the fact Dentus now charges more than the Alberta Dental Fee Guide, I was willing to give the new ownership the benefit of the doubt. After the freezing wore off, however, I had significant pain. It turns out that a simple filling turned into a cracked tooth and damage which now require further treatment. While I understand a filling can result in complications, I cannot in good conscience recommend this practice because of the further treatment required in addition to Dr. Manghera's staff's lack of professionalism.

I was told my check up and cleaning would be $100 out of pocket. After the services were completed…read morethat number doubled to $200. To make matters worse, they forgot to take my panoramic xray and had me take it at the very end. The dentist didn't even bother looking at it. I also inquired about the free teeth whitening kit that they offer, and was told it wasn't worth using. The visit felt like a scam and I won't be returning.

I went to have my teeth scaled. I left with no discomfort at…read moreall. I would never know my teeth had been worked on. I was asked several times if I was doing OK while being worked on. They really do care. Every time I go I am always greeted with a smile from the receptionists. They are always pleasant. I am a senior with no dental plan. They are more than fair in the pricing. I would never go to any other dentist. And have recommended them to everyone.

I was referred to Dr. Jaimee Buchowsky by a friend and colleague. When I first called to make my…read morefirst appointment, the receptionist was helpful and friendly. She gave me good directions on where their parkade and visitor parking was. I found their office to be clean and modern with comfortable seating. They had me fill out a patient history form on an iPad which I thought was very techy and also environmental friendly. The dental hygienist that worked with me that day was very professional and friendly. She took numerous x-rays and photos of my teeth. She made me feel at ease and explained everything that she was doing. She was very gentle and answered all my questions which I appreciated! After examination by Dr. Buchowsky, I found out I needed to be referred to a periodontist. The referral appointment was set up at my 2nd appointment by the receptionist. I asked her if my dental plan would cover the referral and she said she didn't know. She told me that I had to find out on my own. With my previous dentist's office, they had always made sure I knew what was covered and what wasn't based on my group policy. It was not busy at the front desk (2 receptionist staff) so I had asked the receptionist to call the periodontist's office to find out from them what would be covered and she did not look the least bit pleased but did it anyways. It turned out that the visit would not be covered under my plan. Knowing this information ahead of time would be helpful so I could at least know what I would be in for. I think many dental offices can money grab from their clients with all the different codes they put in for claims (as per CBC documentary/expose that I saw a few years ago). I think being informed with costs and what services would be provided are all great questions to ask. I felt that the reception staff did not go above and beyond to meet those needs and for the amount of money I spent, I am somewhat a little disappointed hence the 3 stars. I liked my new dentist and her hygienists very much and I hope I will be able to change this review.

I've been coming to this dentist with my family since forever and every time we have an…read moreappointment, we always leave happy and pleased with the service. We're always greeted with a welcoming vibe no matter what.

I have been attending the Center for over 20 years and continue to receive excellent proactive…read moretreatment. Dr. Mueller dropped in on a recent Hygiene appointment with Vivian who continues to provide me with up to date education on oral care. Dr. Mueller recommended repair of a number of teeth on my lower jaw that had become eroded and cracked over a period of decades. I booked an appointment and was pleasantly surprised that the repair was completed in less that an hour without local anesthetic. Basically a bit of tooth preparation proceeded application of an epoxy that dried in a matter of minutes. Following testing to ensure proper bite and polishing the procedure was done. I regret that I had not done this procedure years prior as I no longer feel the rough edges of the teeth that had eroded. Dr. Mueller had a chuckle when I confused him(he was wearing a mask and cap) with his son. I was also very impressed with Dr. Muellers' text to me the next day to check if any problems had occurred as a result of the procedure. Thanks to the Dental Center I continue to enjoy the benefits of a high level of oral health.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

So many thanks you again Dr. Osborne and his team of amazing women …read more I'm over the moon excited for my perfect smile . I'm so grateful for the details in each crown and how natural they look. You blew my expectations out of the water Dr Osborne. Thank you Sam, Nicole and the others for all your help, gentleness and support for Dr Osborne with his steps each way . I have cried many times with joy and unbelief of how my smile looks. Thank you very much -5 I highly recommend moving dentists if you haven't already !!! I drive from far Northside to south-side and it's worth it 200%. another example of just the little things that matter is I was given a flower the day after Valentine's Day as they were giving. them out for 2 days to clients . how sweet and thoughtful! I had some bonding done before that was not done great and I grin pretty badly so I have posted before and after because I'm so happy how natural they look aside from my swollen gums as it was just don't 5 hours ago. they will settle . thank you again !!!!!

We all have to go to a dentist but you may as well make it a dentist you are comfortable with... I…read morehave been living in Edmonton for over 15 years and have still been travelling back to GP to visit my dentist until now... I think that speaks volumes. I needed to find a dentist I was comfortable with; my kids were comfortable with and that I didn't feel like I was being ripped of by seeing as there are no dental fee guidelines in Alberta yet (they are working on it). I have definitely found that here at the Heritage Dental Centre. They treated us well and I felt welcomed which is what I was looking for in a dental office - not just a patient; not just a number but someone they cared about after all they are looking after my health and well being. The hygienist took care of us and the dentist made sound suggestions for care - whether that was a filling for one child or waiting to see what happens with the other. My middle one needed wisdom teeth removed and he suggested a place to go and I had no hesitation about taking his suggestion has I was happy with his work. I will be coming back here for sure. Plenty of free parking but it was also close to the LRT for my oldest who needed to meet us here after university. Plus they took care of insurance and are open late for even more convenience. Really, what more can I - or anyone else, ask for?