My personal experience with Dr. Jesse Jacob at Signature Smilez Family Dental clinic, was…read moreunfortunately not positive.
During treatment, a decision was made that resulted in weeks of ongoing pain and sleepless nights. Dr. Jacob told me she felt she had "made a bad call" regarding the treatment course and, due to the outcome, said she was "afraid to do any more work" on me. She recommended I see an endodontist for the next procedure, after which I would return to her care.
I, too, was afraid to receive further treatment from her, given the level of pain I was enduring and what I perceived as a lack of empathy. I experienced my first panic attack in a dental office during this visit and left feeling unsupported and unsafe. I walked out in pain and confusion -- an extremely upsetting and stressful experience.
I also observed interactions with staff that made me uncomfortable. At times, her tone seemed harsh or belittling, which contributed to the overall tense atmosphere during my visits.
I eventually had the work completed by another dentist. That provider showed compassion and understanding of my situation, which I was incredibly grateful for.
Dr. Jacob still insisted on full payment for the services I felt were incomplete or unsatisfactory. When I raised concerns, I felt unheard, dismissed, and invalidated during our interactions. Additionally, I found the process of obtaining a clear, itemized invoice unnecessarily difficult. I had to request it multiple times, and the office refused to provide an itemized breakdown to show full transparency of all costs, which only added to my frustration. They would only continually reference what they had sent to my insurance company as a predetermination.
While I've had nothing but positive experiences with other dentists throughout my life, this experience left me feeling anxious and deeply uncomfortable about seeking any future dental care -- something I had never experienced before.
If you're looking for a clinic that offers compassionate care, strictly follows the Alberta Dental Fee Guide, and provides transparent, upfront information about pricing -- including details surrounding "professional fees", you may want to consider other options.
I encourage reading a full range of reviews across various platforms, including the negative ones, to form a more complete picture before booking. I wish I had done so beforehand.
There's an old saying: people might not remember what you said, but they'll always remember how you made them feel. I will never forget how trusting Dr. Jacob made me feel -- dismissed, anxious, and unsupported at a time when I was in pain and needed empathetic care.
This review reflects my personal experience and opinion and is shared in good faith to help others make informed decisions