Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

I do not dispute the skill of the dentists I have used, and I have been absolutely more than happy…read morewith both Dr. Solomon and Dr. Sergerie as dentist. They are both very meticulous in everything they do. However, their billing department is less than ethical. Do not ever take their word for what you may owe after insurance is applied, even if they say that they ran it before your visit and are sure that the amount you are paying will cover the bill. Before my child's appointment, I had them run not one, but two, insurance coverages, so that on the appointment day I would have a true balance. The office personnel who handled this for me told me I was probably over-paying a bit for these services, but I went ahead and paid them close to $2,000 (after all, they told me that they had run both insurances, and this would be close to the amount that would be owed). Six months later, I get a bill for almost $350. At first, I thought this was just a mistake or some lag in either insurance payment or accounting. I know this can happen. For months a notice simply showed up through text message- no call, no explanation for the payment request, nothing to explain what had happened after such a long lag. Of course, I would not have normally expected a personalized call over invoicing but given the lengths I went to (since it was such an expensive visit) in order to ensure it was budgeted for, this bothered me. Finally, I picked up the phone and called them. They said they would look into it and call me back. No return call. The month passed and so I believed it had been resolved through insurance- a mistake, but, again, a text message for an unpaid invoice arrived. I immediately called the office to find out what had happened. The office person put me on hold and then returned to tell me that one of the insurances did not pay and I owed the invoiced amount. This being in direct contradiction to what the girl had told me when she originally reached out to both insurances to verify payment before services were even rendered. Sagewood Dental did not lose my business because of skill, but because of unethical business practices. I will not use any company that lies to me in order to perform services and then comes back six months later, plus, to collect more money- especially when the customer service and explanation have been handled so unprofessionally.

I have been going here over two years. The staff is friendly and efficient. I love that I can go on…read moreSaturdays. I have been very satisfied with my care.

I have been going to this location for years and am very happy with their dental services and…read morecustomer service. Highly recommended!

I needed a couple of teeth bonded and Dr Samantha was very professional and she has a gentle touchread more

Excellent care and comfort for me and my wife. Finally found our forever dentist office.read more

I was traveling out of Texas and broke an existing crown. I reached out to Conroe Family Dentistry…read moreto request an appointment on my return. As a new patient, the Scheduling Staff worked with me to get me in to see a dentist within 10 hours of my return home. Doctor Graham took all the proper steps to make me feel relaxed and destressed. She answered all my questions before she started any work. The Dental Assistant performed in the same way, working to remove any worries or concerns. Great Teamwork! Conroe Family Dentistry has latest new and high-tech equipment to provide the highest quality of treatment. Upper and Lower teeth were scanned using AI, so they could recreate the proper bite fit. The fitting scans were entered into a high-tech Milling machine that then went about cutting, sizing and aligning a new crown. The entire process from sitting down in the chair and out the door with a perfectly fitted and installed crown was less than 90 minutes. I was referred to Conroe Family Dentistry by a family member. I have now moved from a Dental Care Center and Dentist with a 30-year relationship to Conroe Family Dentistry. Very up to date equipment, well trained staff, and most of all, a stressless experience.

This dentistry is hands down the best in Conroe. I recently had my wisdom tooth extracted, by Dr…read more Robins and this was actually my first time going to them, the staff is very friendly, attentive and knowledgeable. I definitely recommend if you need any dental work.

This office is Full OF SHIT!!…read more A customer, me comes in with what i considered an urgent matter. A loose Bridge "" the office refused to help me bc he didnt have medical clearance from a PCP. I told this office I dont have insurance, and this dentist blew my case off like a wet fart!! He plain didnt care i needed help NOW!! What a class oct... Oh, and they charged me $79 for ex ray. Very POOR experience!!

When I say the worst dental experience that I have ever had - i mean that with every fiber of my…read morebeing! I came in for an emergency visit on 1/31, waited an hr and was told to come back the next day since the dentist wasn't there. Came back the next day got a filling and a temporary crown. I had to call them to ask about when the permanent crown would be ready- they were trying to recommend additional services but yet hadn't finished the first procedure Fast forward TODAY- I'm finally getting my crown - had to pay first - which was crazy but whatever- I won't be back EVER!!!

I have been to this office several years with my kids and find the office staff and dental…read morehygienists very sweet and professional. However, Dr. Pham is very cold, has no bedside manner, and arrogant. He previously told me my children would need all their teeth capped, but their teeth were completely healthy. When we see Dr. Tram, we have a positive experience.

I talked to my insurance and this dentist straight up lied to my face and told me they were just…read moregoing to take ONE xray of where my tooth hurt. Ending up trying to fraudulently charge my insurance for the most expensive X-rays. I will be reaching out to the DPTA for a lawsuit I wonder how many people they scammed like this. Thankful my insurance denied them. They literally tried to get paid for 3 X-rays and was going to make me wait 4 hours for a cleaning after pretending they made me an appointment that morning and "was going to squeeze me in." BEWARE

Excellent service from the time you walk in till you leave. So very happy I chose…read more Dr Kevin Nguyen. My teeth look amazing, dental implants on all top teeth. I am now scheduling to do bottom teeth. They are absolutely beautiful. I love them. I cannot quit smiling. Barbara M.

Highly recommended this dental practice! The front office staff is professional and friendly. The…read morehygienists are thorough and skilled and the dentists are excellent.

Very good front office personnel. Hygienists and doctor are very good. Only downside is they don't…read moreaccept our insurance anymore. If they ever accept it again we will definitely go back.

Dr. Pagano saw me after hours after I chipped a front tooth yesterday! I was in and out under an…read morehour and he just messaged me to check on me!! I'm more committed to Dr. Pagano than ever now. So grateful for his staff and dedication. Never going anywhere else!! Highly recommend him.