1. Stephens & Gatewood Dentistry

    1. Stephens & Gatewood Dentistry

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    Spring, TX

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    Stephens & Gatewood Dentistry

    5.0 (9 reviews)
    Open 8:00 am - 5:00 pm

    Services - Stephens & Gatewood Dentistry

    Dental bridges

    Crown installation

    Crown cleaning

    Stephens & Gatewood Dentistry Photos

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    4.7(23 reviews)
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    Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

    I do not dispute the skill of the dentists I have used, and I have been absolutely more than happy…read morewith both Dr. Solomon and Dr. Sergerie as dentist. They are both very meticulous in everything they do. However, their billing department is less than ethical. Do not ever take their word for what you may owe after insurance is applied, even if they say that they ran it before your visit and are sure that the amount you are paying will cover the bill. Before my child's appointment, I had them run not one, but two, insurance coverages, so that on the appointment day I would have a true balance. The office personnel who handled this for me told me I was probably over-paying a bit for these services, but I went ahead and paid them close to $2,000 (after all, they told me that they had run both insurances, and this would be close to the amount that would be owed). Six months later, I get a bill for almost $350. At first, I thought this was just a mistake or some lag in either insurance payment or accounting. I know this can happen. For months a notice simply showed up through text message- no call, no explanation for the payment request, nothing to explain what had happened after such a long lag. Of course, I would not have normally expected a personalized call over invoicing but given the lengths I went to (since it was such an expensive visit) in order to ensure it was budgeted for, this bothered me. Finally, I picked up the phone and called them. They said they would look into it and call me back. No return call. The month passed and so I believed it had been resolved through insurance- a mistake, but, again, a text message for an unpaid invoice arrived. I immediately called the office to find out what had happened. The office person put me on hold and then returned to tell me that one of the insurances did not pay and I owed the invoiced amount. This being in direct contradiction to what the girl had told me when she originally reached out to both insurances to verify payment before services were even rendered. Sagewood Dental did not lose my business because of skill, but because of unethical business practices. I will not use any company that lies to me in order to perform services and then comes back six months later, plus, to collect more money- especially when the customer service and explanation have been handled so unprofessionally.

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    The Dentists at Creekside

    3.6(25 reviews)
    1.7 mi

    My mother went in to get a new night guard retainer, instead she almost lost her teeth due to…read moreimproper fit of the retainer when the doctor was trying it on. It was so tight and uncomfortable (not a normal retainer feel) she has never experienced something like that before. She was unhappy and ask to redo it, the office staff said that is it! When she requested refund they refused it! I don't recommend this place, my mother was not treated with respect there!

    my mother came in for a routine filling and crown over her tooth. There was a care plan because she…read morehas many teeth that need care. There was no communication between front desk staff and dentists because they filled and crowned the wrong tooth!!!! now we're paying for something that was not in the care plan. Came to complain because how do you fill and crown a tooth not even in the care plan and blame it on the patient for not knowing what tooth needs what??? the dental hygienist MIRANDA got very defensive and rude even though they are wrong, no refund or apologies issued from any member of staff. My mom comes back in later for the right filling and crowning (bless her soul) and while she is in the chair with no knowledge of what is going on in her mouth, the dentist has stabbed the underside of her tongue on the right side and around the inside of her cheek (nowhere near the filling and crowning tooth) as retaliation for complaining for a procedure THEY MESSED UP ON. DO NOT GO HERE THEY ARE PROPONENTS OF MEDICAL MALPRACTICE AND WILL BE REPORTED TO THE AMA.

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    LEAH MICHELLE COLLISON, DDS

    Stephens & Gatewood Dentistry - cosmeticdentists - Updated September 2026

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