Everything went well. I go from place to place, rating and exploring. This place is wonderful and…read morethe people are courteous.

Horrible customer service. Tesla accepts orders for cars, takes non-refundable deposits, then…read moreproceeds to cancel them only offering deposit back when the car has been discontinued and prices increased. Customer support is horrible, no escalation channel, it's extremely sad how little Tesla cares about its community and customers.

Recent oil change and inspection experienced sharper customer service, improved soft skills;…read moreservice quality is a constant. A 5 star experience. It influences why customers will keep leasing or buying cars from them.

I rate sales associate Andrew a solid 5 stars. My daughter and I bought 2 cars in Dec. His during…read moreand after sales support is a solid model to keep customers coming back. My 2026 Sorento X Line came in with cross bars on the roof racks. The paperwork said dont open sunroof with roof racks installed. My husband and I tried to remove them but couldn't. I went to Kia of Huntington 1 mile from my home to have them show me how to remove but they wanted to charge me 250 dollars the hourly rate. I called Andrew he said make a service appoint and come back to them. Couldn't get a service appointment for a month. I stopped by Andrew stopped eating came out to the car and removed them for me.​

A random search of Used Cars near me brought me to salesman Kyle Manuelian. I had never even heard…read moreof a Lincoln Corsair but it was in my price range so I figured I'd check it out. This was a no pressure purchase. I was looking at new vehicles, but I wanted to check out this used vehicle because it had all the bells and whistles. Kyle let me test drive by myself. I liked it. I sat down with the finance guy. I asked them to change the tires for me and it was a deal. I got my all weather mats, used but better tires than what was on there and the car only had 23K miles on it and it's a 2020. Kyle was patient & not pushy even though at the end I found out he needed my sale for his bonus that month. I've had my car now for 6 months. Very happy with my purchase. And happy to not be leasing anymore. But I'm still getting used to the piano keys for a gearshift. I still find that very odd. 5-28-2025

They don't seem to have their act together! After leaving my auto for a recall at 9:30 am, it…read morewasn't ready when I went to pick it up 6 hrs. later. On top of that, my keys were with some mechanic who was across the street at another dealership! Waited more than 20 mins. for them to track down my keys! After I got home, I realized the side of my key fob was broken off. They refused to do anything about it as Mgr. said they have no proof that my fob might have been already broken! Thanks for calling me a liar!

After having my 2016 Crosstrek towed into the Competition Subaru Service Center, I was treated with…read morepolite,courteous and professional service. The staff was informative and helpful to me. I was very impressed with the service that I received and how I was kept informed about everything that was happening to the car.I would recommend Competition Subaru for an excellent performance to anyone looking for a ser ice center.

Good Afternoon, I picked up my 2022 Subaru Ascent this morning. It was in the service shop for an…read moreupper oil pan leak and a leak in the transmission was also discovered. My sales rep Jeff Barkan, who I have bought 7 cars from over the years, hooked me up with Chris Aleman as my service advisor. The service department provided me with a loaner car, a 2024 Forrester that was very nice. The Service Advisor Chris could not have been nicer or more professional and was very accommodating and took terrific care of me and my service needs. As stated above I have purchased 7 Subaru vehicles from Competition and will be purchasing an 8th in the near future. Thank You Joe Zogbi

We had such a great experience buying our car here. Jeff really listened to what we were looking…read morefor and found the perfect car for our family. We needed a safe and reliable car. Rocky gave us a good deal and made the whole process what we needed. We never felt pressured, and everyone was friendly and helpful from searching for the car we like to finalizing everything. We're so happy with our purchase and would definitely recommend this dealership. Thanks again, Rocky and Jeff!

I had such an amazing experience, Jeff K. and Diego were extremely helpful. I love my new car.read more

Hamza was great to work with. The sales process was very smooth and he was very knowledgeable.read more

I had my car owed to smith town haven and they refused to work on the car because it had a warranty…read more the guy name david left a nasty aggressive voicemail on my phone .

Completely useless. I have had an issue with my gas tank not filling up at the pump for over three…read moreyears. My vehicle was covered under warranty. They would "fix" the issue which lasted for a short period and then had to keep bringing it in for same problem 3 years in a row with some excuse they have to charge me a few hundred $ because either it's some new part they had to charge me for or the issue was environmental. B.S. after B.S. Yet the problem was never fixed. Bottom line this is a well documented issues all over the internet. I saw a fix online and bought the parts myself and spent 3 hours and fix the problem completely. Keep in mind I'm certainly no certified mechanic. They're useless. STAY AWAY!!

I want to share the wonderful experience we had leasing a new Jeep Wrangler from Smithhaven Jeep. I…read morehave never had such an easy and hassle-free experience and we've leased about 8 cars at this point. We used Anthony Louis and he was just the absolute best salesperson. The entire operation was flawless. They worked with us with the lease numbers, had tons of cars in stock that met our criteria, and there was no attitude or haggle needed. I really can't say enough about how great they were to work with! And best part is husband loves his new car.

Great experience! I need a new car. So, I did my homework…read moreand decided to get a BMW X5. I called Smithtown and the receptionist connected me with Nina Maldonado. Let me tell you!!!!! This was such a nice interaction, I am used to dealing with men in this industry where some thing we women are "stupid". Not this woman! I love cars and know what I want. Nina treated me with respect, very polite listen to me. Unfortunately, the car I called about was SOLD. She offered other choices, and said would call me if the deal fell through. She did follow up with me later in the day confirming the car has sold. She offered other cars and letting me know she can look for the car I want. I appreciate that, however I need to move quickly since my car is driving on borrowed time. I found the same car in northern CT and closing the deal. I appreciate this dealerships approach, I loved the fact that I was dealing with women, and I appreciate Natalia following up on my experience asking what could they do to help. I will definitely check this dealership next time I need a car, and I change them often.

I absolutely would never recommend purchasing a car from BMW of SMITHTOWN!! We purchased a brand…read morenew 2024 X5. We are having a problem with the battery and went in to see the service manager, JOE!! Joe would not come out and talk to us. We could only speak to the service rep. So we called BMW CORPORATE and they followed up a request to have BMW call us. Two weeks have gone by and no call so we followed up with corporate again and two more weeks went by and no call from Joe the SERVICE MANAGER!!Corporate is just a calling Center and the reps can't do ANYTHING!!! Nothing but answer the phone and request the dealership call you! The dealerships are individually owned. IF YOU ARE THINKING OF BUYING A BMW DO NOT GO TO SMITHTOWN BMW!! Buyer be where!! They give you No service and they couldn't care about your car!!!

Thieves. Brian comes off as a good guy until you take the car and problems show up. He ran us…read morearound until we had to go to our mechanic for the repairs then he would not pay for repairs. Save your self some trouble and go somewhere else.

I have had some bad experiences with dealerships and always have my guard up when dealing with car…read moresalespeople. Lou, Brian and the team at Certified HQ showed me that not all car dealerships are the same. Certified was honest, responsive and did everything possible to make sure I was a happy customer. If you hate high-pressure dealerships and just want someone to talk to you like a human being and treat you like they appreciate your business, this is the place for you. I would recommend Certified to anyone and don't say that lightly

Bait and switch. Deceptive and dishonest! I got a quote that I liked from TrueCar so I scheduled an…read moreappointment. I attached the TrueCar quote as a photo. Ava left a message on my phone and I tried to reach out 3 times to verify but she never called back. The next day, I drove 1.5 hours to the dealership. I brought my quote to show the salesman. The salesman said that Smithtown Nissan does not do business with TrueCar and that someone acted independently to post this deal on TrueCar. That is complete nonsense. Here is Smithtown Nissan's TrueCar page: https://www.truecar.com/dealership/smithtown-nissan-414996/listings/?newness=u . I asked to speak to a manager (older Latino man). He reiterated what the sales associate said. He was arrogant and stopped the conversation to casually speak to a friend asking me to repeat myself. Being that I drove 1.5 hours to get there and the same distance to get back, they wasted my time. IF THIS HAPPENS TO YOU: There are ways to fight back. Take them to small claims court. AI will guide you through the process. I have only done small claims once before but the dealership has to send a representative after they are served and that is a nuisance. You won't get repaid for your time, but you will earn your gas/toll money back as well as any fees that you pay to file in court. Most importantly, if they mess with you, get them back! It is easy! Most importantly, don't do business with dealers who don't honor posted prices. I walked out of there, called TrueCar customer support (they picked up almost instantaneously) and today I will file in small claims court for 20 dollars in gas. My time will never be repaid, but at least I will be a thorn in their side. PLEASE VOTE THIS UP if you had a similar experience.

The salesman khriy budd is very deshonest - after i signed all the paperwork he told me there was…read moreonly one key and said he would get me one, but never did . Called the used car manager and he told me he couldn't help and wouldn't do anything to help me and that i would have to pay for it. Overall Very Dishonest used car sales department and Very Poor Customer service.