Poor customer service. Needed to use rest room, manager "Michael E" mistook me for one of his EBT customers and rudely said "Go stand by the door". I proceeded to stand there and no one came, so I went back to ask him if he was going to call someone to open the coded door. I asked if he could call someone, he said no. Finally, a produce worker came and said in a frustrated voice, " I'll open it for you". I told her, if you all have to work under such uncalled for arrogance, then I feel sorry for them. read more

I used to work here in the pharmacy from November of 2022 until September of 2023. This is by far the worst Smith's in town to shop and work. Below are the reasons why and the pros and cons of this store. The Cons: 1. Long Checkout Lines: they never have all of the regular checkout lines open and available with staff available to checkout customers. 2. Long Self Checkout Lines: The self checkout lines are always long especially the first line when you walk inside in the front of the store. The line goes all the way to the back of the store and covers the entire aisle everyday. 3. Outdated and Marked Down Deli and Meat Products: Everyday especially in the morning, there are so many items in the Deli and Meat section that end up being marked down. I wouldn't trust the freshness of these products at all. 4. High Theft and Shoplifting: People steal products from the store constantly. Someone always runs out of the Emergency Exit next to the pharmacy on a daily basis. 5. Long Money Service Line: The line is always long and runs slow all of the time. 6. A Very Busy Pharmacy: This pharmacy is always nonstop busy. There's a hospital nearby, most of the customers do not speak English and do not have insurance. The Pros: Honestly I do not see any pros shopping at this store. My sympathies for the people who live in the neighborhood because there are not a lot of options as far as stores and restaurants to go to compared to other areas in town such as Centennial, Henderson, and Summerlin. I always warn people to stay away from this store at all cost. read more

The grocery store is ok but don't try to use their Western Union service. I tried and the person working it is terrible. She asked me for the name I was sending the money to and I hesitated a bit because I was looking for it on my phone. She said I think you are a scammer and very rudely said no and walked away. I did not deserve that kind of treatment. All I was trying to do was send a friend in trouble some money. If she worked for me I would have fired her on the spot. Like I said the grocery part is just ok. read more

This is about the smiths bakery. DO NOT EVER ORDER FROM THEM! They tried to make me come in a pay a day early for a cake, saying it's their store policy, and yet, on my receipt it says that I pay up at the time of pick up of the cake. They called me and explained that I needed to pay a day early which I couldn't do in the first place due to my work hours, also, I'm not paying a day in advanced for a cake that I don't know how it looks. I've never had to pay a day early at any other Smiths Bakery. If this is your policy then CHANGE IT ON THE WEBSITE! read more

Smith's - Shows that I pay at the time of Pick-Up. - Gas Stations Near Me - North Las Vegas, Nevada

Every time I shop here I am being followed around the store by their plain clothes loss prevention staff. If I stay in one isle too long, one of them shows up with no cart, no groceries, pretending to shop right next to me and I hear them reporting my movements to someone talking into an earpiece. And most times when I am checking out at the self checkout, the checkout machine flags me and I have to wait for an associate to come watch the footage and clear my machine so I can pay. I am just trying to shop and this has happened just about every time I go to this location at 2255 N. Las Vegas Blvd. I feel I am being harassed and it is not an enjoyable experience to say the least. I have been shopping at this location for about 3 years, and it has made me consider not wanting to shop at this location anymore, or at Smith's entirely. I would highly recommend a change in loss prevention management, as the current tactics being used here are upsetting and quite frankly, disturbing. I understand this location is in a low income area and they have a lot of issues with theft, but being followed around the store by their staff actively monitoring my movements is unsatisfactory. Please change your policy and upgrade your security to less harassing actions. read more

MAKE SURE YOU DONT LEAVE WITHOUT COUNTING THE 8pc CHICKEN. This is the 3rd time I was shorten, and this time I didn't leave, I went inside and told them and they began accusing me of eating them. Really?? The MANAGER "LEE" is extremely rude! He has no customer experience except to feel high and mighty and make you feel like you're robbing them and being an inconvenience to them, I never been treated so wrong. read more

Unfortunately this store is always having a crowd of people in there that lice to fight but unfortunate the store management is doing nothing about it. I was there shopping with my husband and paying for our groceries when we heard an argument at self checkout. It happens it was between a customer and one of the employees. The argument escalated even though there was a manager there. Another cashier had to leave her register to go grab the other employee who was arguing with the customer to de escalate the situation. By this time people walked out of the store fearing the situation was going to get worse another cashier crying, and other customers feeling unsafe. If my employee acted the way the Smiths employee did she would have been pulled off the floor right away. As a manager I would have not just stood th I called corporate and explained the situation and spoke with the manager but for some reason this store can not handle the fighting in the store. I will not be shopping here anymore. Smiths has changed for the better. Especially the Deli. Was provided with great service today !!!! Keep Up the great work read more

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I've stopped by a few times and this place literally has everything!! And the staff is always very helpful. I will say their blacktop is dirty but it's north town and there's a lot of homeless sadly can't control it but other than that inside is always calm and a great shopping experience with the employees read more

The store manager KRYSTAL should not be a store manager at all. She's no help to customers and gives horrible customer service. I came and got cash back. The lady told me that it's nothing she can do about it. Didn't talk to her staff didn't review any cameras just a "if we paid back everyone who left there cash back then we wouldn't be open." Her vibe lets you know she doesn't care about anyone just there to do a job. read more

Smiths store on Las Vegas Blvd , shame on the meat department, we shop at this particular store quite often and like everyone these days you look for the sales , bargains etc, we have purchased T-bone steaks New York Ribeye steaks, and every time it looks like someone took a bite out of the RB and T-Bones, they are cutting off the tenderloin part, maybe they think people don't know what's going on but we do, it's awful, and you can do better. Rip offer!! read more

Gotta day that store isn't no in a great neighborhood but they keeep it clean, everyone seemed friendly. A manager saw me saaying they had hidden thhe bread, I was joining, and he made sure I was aimed on the right direction. The only drawback would be that they have a large area locked up, but again, the area warrants that. The checker we had was SO SLOW! She didn't care either. I got a blank look instead of a greeting, too. They do have a sushi maker at this location. Always a plus. read more

Earlier this year I was at Smiths grocery store on Skye Canyon in North Los Vegas. I was driving an Enterprise rental car and it was a very windy day as anyone who lives close will verify. When I got back to the store a shopping card had seriously damaged the drivers side wing mirror. The cart had been blown into the cart. I asked store management if they had any video and no one responded. When I returned hope i showed the damage to my neighbor. To my surprise he said " I saw that happen but did know it was you care" Long story short Smiths has declined responsibility, " we dont control the weather" I agree but you do react to it with things like mats at the entrances when it rains. I need Smiths/Kroger to pay enterprise the $850 it cost them to repair the damage. Help.......please read more

This smiths is lame anyone reading this all the bad reviews are true Low stock Homeless/crack heads everywhere Lines are too long and unorganized And people are just too much here in general read more

In Vegas on vacation need a few items decide to stop here worse thing ever . The shelves were pretty much empty looked like there was a food shortage. As you walked into the store , in the store and out it was zombie land. There was crack heads everywhere so sad . read more

Horrible customer service at the gas pump. The lady was very rude and tried to justify her rude behavior by saying she was speaking to a manager on the phone. I'm very disappointed considering the fact that she was much older than me and still think it's okay to act the way she did (like a child) read more

I have been going to this location for years. The staff has almost always been super friendly to me and helpful. Even the pharmacy technician knows me by name and always smiles when I come in. I've maybe had a couple of times when I had to return an item for different reasons but they have taken it back with no questions asked. They seem to want to make their customers happy and provide great customer service. The only thing I dislike is how most of the stores including this one have now made a separate check out for the beauty department and baby items but it's understandable unfortunately. read more

Follow up trip to Smith's to grab a Rx for my son. As we walked in we walked right into the middle of a fight taking place. Right by the self check out stands I witnessed a guy get punched in the head by another guy, accusing the other guy of having his money and not wanting to give it to him. What I heard next from a store associate was to let them continue fighting their way out of the store and to call 911. At least now you know I wasn't exaggerating when I wrote my first review about the stuff that goes on at this location. I mean....oh my hoodness! Lol I wish I can say that I won't be going here anymore but it is the nearest Smith's shopping center and my go to pharmacy. Don't get me wrong, I love Smith's, just not the vibe at this particular location. read more

Smith's - Purple and white in a fight... - Gas Stations Near Me - North Las Vegas, Nevada

I hate this location but it's the only grocery store in the area that's not Hispanic. It's a hot ghetto mess and hella dirty. I've seen fights with staff and customers inside as well. I also almost got ran over in the parking lot. Nastiest carts read more

Very sweet people good staff, CLEAN. It is hard to find clean places to shop these days so I was pleasantly surprised when I walked in to find that there weren't finger prints or discarded open products/food everywhere. read more

Can not speak to any one with CUSTOMER SERVICE never answer the phone. Horrible had to call and selected bakery was told to bring in the bread and receipt to exchange. I'm at home cooking diner very inconvenient for me to drop what I'm doing to bring this crap in. All I wanted to do was let manager know that this happened but phone calls NEVER get answered at this store. Well now her ya go . A low star review , well deserved. read more

Smith's - To bad customer service NEVER ANSWERS the phone!!!! - Gas Stations Near Me - North Las Vegas, Nevada

This smiths is disgusting! I don't understand why just because the part of town is not a "rich" part of town, why the employees and even managers don't give a shit about their food quality, or customer service ! The lines are wrapped around the store alllll the damn time with 2 registers open and only self checkout, and no one wants to open more registers ! They want to regulate how many people are in a registered line, but constantly let people with 50+ items, in 15 item or less lines or self checkout ! It doesn't make sense ! Food is ALWAYS expired! ALWAYS !! Today we were kicked out of line because we didn't have a basket or 10 items, but we did have 10 items ! Just to watch the same person who kicked us out of line, let 2 other women in with only 3-5 items each, and NO basket ! It's a damn joke at this store ! We complain and not one single manager gave a shit about what we had to say and ignored us, then security tried to kick US out for getting upset !! This is just ridiculous ! The cashier told us "there are 27 other stores to go to" and he was right about that ! We rather drive to a decent part of town and actually have good quality food that is NOT expired, and better customer service, then this store ever again !! read more

This smiths is definitely poor service. And bad maintenance very dissatisfied with the rude workers. Had to get a hold of 3 different workers to have the bathroom unlocked so it can look like a dump. I don't get why they have to lock it if the bathroom looks just as bad as one that doesn't. Going to have to drive 3.1 miles to go to a clean grocery store. I'd rather eat bird poop than come here! Disgusting read more

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I just waited 30+ minutes at the money services had one person at the window names "Yasmin" who refused to accommodate me after needing to get my ID from my vehicle. Not only was the wait time unacceptable her bitter attitude and sour face just shows how miserable she was doing. Customer service 0/5 would never do this again this is my local smiths it's ridiculous and unprofessional. Not surprising w the staff they choose to hire. read more

I forgot my mask at home and I've asked the lady to provide me a mask to buy like the rest of the stores have something in case you forget your mask and the lady told me, you go get it at Walgreens that was very rude this people should not be working with customers and stores like this should have some mask for his customers never buy here again read more

5 stars because the seafood clerk, Alfredo is a cutie. He was very helpful and extremely nice. Would definitely recommend!!

They never have carts & the carts they do have are super dirty. I wiped one off and the wet nap was completely black

There produce sucks not much organic fruits and the fruits from what I've noticed usually are overripe as old ...but for the most part it's a store to and pretty much gets the job done but yeah would like to see them keep up on the organic stuff like the blueberries usually always moldy there but besides that it's all good ... Would like to see them stay on top of organic apples as well ... And they should change the Yelp time they close at 11 pm now not 12 .... read more

I only come to this location if I need something in a hurry because it's the closest location to me. I kid you not every time I go there's either a fight inside or outside going with cussing yelling and employees trying to break it up. This store is ghetto but the employees are always nice and helpful. I recommend sprouts or Trader Joe's for a alternatives lol. read more

The staff, for the most part, are distant and honestly pretty rude. For no reason should you have AirPods in while working checkout . Sure, I can see when a teenager working cart duties should be able to here and there, but that's it. In the isle next to us, the woman refused an elderly man with a service dog and ONE item, rudely repeating that she was closing as soon as she finished with the current customer. I understand we all are anxious to get back home after a long day of work, but that was so unnecessary and showed terrible customer experience. It is never that serious where you repeatedly tell a person of that age and position, "no, I'm closing, you have to go to the other line", especially in such a mean tone. It would've taken a total of 2 extra minutes of her time. Overall, not a place you want to be shopping if you expect a good experience. read more

Omg the cashier SUSANA is so rude at the pharmacy they have super long wait times and they

I love this pharmacy! William is the best tech ever he deserves 10 STARSSSS!! He is very polite, a good problem solver, he gets to the bottom of things when needed, always there working hard he deserves a raise. read more

This smiths location is completely out of control. I had the unfortunate encounter with one of their cashier clerks named "Quinton/Quentin". He thought it was a good idea to charge me a dollar for each individual green onion even though it's a bulk item. To make matters worse there was a reduced priced items that he was trying to charge me at full price. He also proceeded to say I was attempting to argue with him when I simply brought it to his attention and he made a huge fuss like I was inconveniencing him to fix his errors. I told him to go please check for himself if he didn't believe me. For whatever reason he didn't comprehend my simple solution and also decided to call me out of my name and use profanity. By the time his manager came over he played victim and I was already riled up and overreacted (could be that I'm 7 months pregnant and just spent an hour getting my groceries to be disrespected but hey lol). As his manger was speaking to me he continued giving dirty looks behind her back further trying to provoke me. From the beginning his attitude was terrible and if he hates his job so much he needs to find a new one. It's not fair to paying customers to be treated poorly for his own personal problems. He needs to be retrained and if his terrible behavior continues he needs to be fired. read more

This smiths money services needs to get it together. Sitting for hour for a money order is ridiculous. Horrible customer service.

The securitas security guard has the worst attitude and very poor customer service other than that the store is great

I USED to go to this store on a daily basis....until one day while getting gas and there was a wind storm going on, a pipe on top of the gas pump came lose and busted my back window and dented and scratched my car! This happened March 30th....three months later my car is still damaged. Smiths bad business as well as Kroger. I wish i could rate it lower. Now i must get a lawyer...they have lost a customer!!! read more

Security guard did nothing but escalate a mild situation after I asked her her name and then said she would come up out her uniform to fight me. Im a grown man who just want groceries. The whole altercation raised my blood pressure and was pretty unreal on a professional level. I told the manager David but he was busy as the store was crowded. She made a scene..... an embarrassing scene for no reason. Please do something about her, I will continue to leave feedback on various platforms, she really was horrible and unprofessional. I have never had any problems with any employees during my 6 months of frequently visiting the store. read more

So there aren't a lot of options as far as decent grocery stores in the hood. This place is great for locals who live in the area and don't have transportation options. I would much rather go here than Von's or Walmart. They have a great selection of items (even some of the less common ones) and their prices are fair. I see a lot of reviews based on the condition of the bathroom, but I don't ever use the bathroom here so I can't comment on that. But it IS a grocery store... I'm here to shop and have a toilet at home. read more

I accidentally left my wallet at the register. Ms. Kiki u r an angel. The store is always clean and the staff helpful and pleasant. Shout out to Ms. Kim, too! read more

They put anything on their shelves ... meat be browning with rotten look... look like e coli , salmonella , etc all wrapped in one package.... very disappointing considering the prices there read more

EXPENSIVE GROCERY STORE!!!! I came in for meats to bbq. The selection was small. They didn't have any chicken wings. They only had 1 pack of spare ribs. No filet steaks. Everything seemed picked over maybe it was because it was 2 days after Thanksgiving. But EVERYTHING was extremely overpriced to me. I'm from Chicago and our grocery items are much cheaper. They do have a clearance isle for meats which was nice and I found some deals there. Although my Tbone steaks from that section had a funny smell. The rest of the meats were great. Next I'm grocery shopping in Vegas I'll try Walmart first. read more