Recent oil change and inspection experienced sharper customer service, improved soft skills; service quality is a constant. A 5 star experience. It influences why customers will keep leasing or buying cars from them. read more

I rate sales associate Andrew a solid 5 stars. My daughter and I bought 2 cars in Dec. His during and after sales support is a solid model to keep customers coming back. My 2026 Sorento X Line came in with cross bars on the roof racks. The paperwork said dont open sunroof with roof racks installed. My husband and I tried to remove them but couldn't. I went to Kia of Huntington 1 mile from my home to have them show me how to remove but they wanted to charge me 250 dollars the hourly rate. I called Andrew he said make a service appoint and come back to them. Couldn't get a service appointment for a month. I stopped by Andrew stopped eating came out to the car and removed them for me.​ read more

So, l was in the market for a new car and while shopping, l visited this Kia dealership. I wanna start by saying that I do like Kia and have no beef with them at all. My issue was with the salesperson. His name was Ray and he seemed nice. Ray is bald, wears glasses and is soft spoken. He showed me a hatchback and it didn't really grab me, but still, we got to talking a little. He wanted almost 5K down, so my payments would be $319. I told him that 5K down seemed like a lot, on top of my normal bills, inflation and the terrible state of the economy. (We all know that everything is going up, but people aren't getting raises to even it out. That's why a lot of people are struggling these days.) He asked me what l did for work and when l told him, he said "Oh. That's why." It was like he didn't approve of what l did for work, because l don't work a 9-5 job. Like he didn't approve of one of my life decisions. He doesn't know anything about me! That condescending attitude/comment has no place in ANY business. Even if you do feel that way, you keep those thoughts to yourself. He wasn't rude about it, but the fact that he said it certainly rubbed me the wrong way. I immediately told him that I have never struggled to pay my bills, which is true. l wouldn't have walked into a car dealership in the first place if paying my bills was a problem. I have 60K in the bank, BUT that's for emergencies, my retirement, my future wedding/honeymoon, etc and NOT for a car. At the end of the day, l went to a different dealer (not Kia) and got a significantly better car, 2 models above what Ray was offering, for less down ($2700). The moral of the story is that Ray shouldn't have judged a book by it's cover. read more

STAY AWAY FROM THIS "CUSTOMER SERVICE" DEPARTMENT!!! ZERO STARS!!!! ONE STAR IS A GIFT!! It would not allow me to post a review with no starts clicked. The WORST customer service department. A complete lack of organization and customer service skills. AVOID, AVOID, AVOID!!!!!! RUDE AND NASTY!!! The customer service rep had the nerve to tell me she didn't like MY attitude and called her manager over, another waste of payroll!!! I made an appointment online, stated check engine light was on, and oil change and inspection needed. Appointment was able to be booked, with no problems. I let my boss know I would be late due to dropping my car off for the scheduled appointment. I made accommodations to have someone follow me to drop the car and drive me back to work. Only to get to KIA and be told they cannot service my car due to the check engine light being on. Apparently, I needed to make a diagnostic appointment, unknown to me. Nothing stating that at the time I made the appointment online. DO BETTER KIA OF SMITHTOWN, and please get adequate customer service representatives. The "customer service", and I use that term very loosely, was an utter JOKE!!!!! RUN DON'T WALK AWAY FROM HERE!!!! read more

Leased a new 2023 Kia Sportage. It has had 2 recalls, rotors cut under 10,000 miles, and engine issues that they tell me nothing is wrong. Less than 6 months of having the car, it shut off while I was driving on an expressway. Fortunately no one was hurt or killed. It was a faulty fuel injector. Recently the car shut off on me again, while I was driving it. It was another faulty fuel injector. The car is clearly dangerous. I have reached out many times to Kia Corporate and my safety concerns have blatantly been ignored. When leasing or purchasing a car, I suggest you look at the reviews from the National Highway Traffic and Safety Administration. Nhtsa.org read more

Smithtown Kia - 2nd time car shut off while driving without warning. 2nd time faulty fuel injector. - Car Dealers Near Me - Nesconset, New York

Ordered Studs and Lugnuts from them and one of the studs was too short. Contacted them and was told I'd receive a return label so's to start the exchange for the right one. Nothing. Guys, doublecheck the serial numbers and make sure you're sending out the right products. This is unacceptable. read more

Ray, Ray and Jeff made the process of buying a new Kia, seamless, professional and low stress. Got what we wanted with no issues.

Tom at the service desk has to be the rudest man I have ever met. I come here only because they offer free oil change. I think I'd rather pay $100 elsewhere! Not to mention I a woman. ZERO RESPECT! read more

Absolute clown of a salesman Ray Nassir. From insulting me saying I may be at the wrong dealer for the price range I'm looking for to basically bad mouthing the deal I secured from another dealer. They were overcharging me at least $2k and wouldn't negotiate. He ended the convo with lose my number after I couldn't tolerate his texts anymore and told him he could have secured the deal if he gave the best deal. Absolute joke of a dealership and clown of a salesman read more

Ray was very polite and helpful. I went to look around and ended up buying a new car.

terrible experience, ray is a terrible sales representative, do NOT take your business here, rude and hung up on me.

I have been coming here for over 10 years and this is my 2nd Kia Soul. I called today because my check engine light is on and it is not retaining oil and was given and appointment 3 weeks away and told oh well they can't help me on the phone read more

We were in town for a family emergency from out of state and the driver's side window opened a little and it wouldn't close. Called and they told us to bring it by but they didn't know if they had time to fix it. When my husband got there, they took the car right back and fixed it. They have a very caring and good service department. We have had no further problem with the window. Would recommend their service department. read more

I just can't believe I was charged 180$ for my license plate bulbs being out??? That has to be a scam and I was lied too right? It all happened so quick but that's is crazy. I went to get the recall on my car fixed and asked if they could also do an inspection on it ... and they said it failed cause I needed both license plate bulbs replaced? Can someone tell me if they were charged that crazy price as well? I'm just in such shock . The 180 is literally only for the bulbs, not even the price for the inspection itself read more

Unlike Centereach Hyundai Smithtown KIA is a breath of fresh air. Everything g up front explained thoroughly no pressure great deal. Our salesman was Austin he was phenomenal! We can't say enough good things about him, the process was seamless. He's the reason we'll be back in a couple of years when my wife's lease is up. Jeff from finance was also great no pressure and thorough. Highly recommended. read more

Dropped car off for warranty the girl with the green hair named Erica was very rude and didn't want to take my car in. Then told me she had no clue when they will have a chance to look at it going onto the 5th day nobody still looked at it I just picked up the car and now I notice 1/4 tank of gas when I dropped it off with 3/4 and I noticed 100 more miles on the car but nobody looked at it? So I guess they were just driving it places read more

Kia Smithtown NY *Salesman Dale Cha was great to work with.He was very polite and not pushy at all. If you're looking for someone to help you look no further. 10 plus stars! read more

The vehicle is at another dealer getting repaired. After my call to Smithtown Kia service department regarding my oil pressure light issue not being an urgent issue I had enough and went to Eagle Kia. read more

I called up for a quote on a 2023 plug in hybrid sportage and was told $600 a month with $3900 down and not even 1000 miles a month (10k year). That is hilarious!!!! That was the base price and I'm sure it will be a lot higher after all their fees and taxes. What kind of car do they think this is lol. read more

I will never b coming here the girl who helped me was so rude and couldn't even put a smile on her face when I first walked in. Miserable people. Won't ever be coming back here again. And manager was rude too !!! read more

Smithtown Kia - Told them not to touch it and they did. - Car Dealers Near Me - Nesconset, New York

I am blown away by their ability to lie and gaslight their customers. My uncle was a witness to this and confirmed what went down. As we all know car dealers take advantage of women so I made sure to bring a male with me the day I looked for a car. My biggest mistake was not bringing him back for the signing because i completely missed the switch that Rich in finance pulled on me. I saw a deal online for $219 a month with $2800 (of course with a bunch of * and based on tier 1 credit. But we asked if they would honor that deal. The manager came back saying that they technically don't have to honor that deal but that they would because they are an HONEST company. They claimed to be different from other dealers, and it did feel different until I caught them a month later. We agreed on $219 a month but it went up to $285 a month with taxes and fees. I know this for a fact because my Uncle asked for a complete breakdown of each fee, added it up divided by 36 and it came to $285. It was a Sunday so they couldn't run my credit yet and I was fully aware the amount would increase once they did since I am not tier 1. I was fine with this. The final payment was $329 a month and the papers were signed as such. However the issue is that RICH the finance guy wrote up everything completely differently and because he was schmoozing and talking my ear off I didn't catch it until a month later. Suddenly they are saying that my taxes were paid up front and were never included in the monthly payment. That my monthly payment jumped from $219 a month to $329 a month because of my credit, and that they never roll their taxes into their monthly fees. THEY SAID THE OPPOSITE. HE SAID WE NEVER HIDE FEES AND THAT'S WHY THEY ARE INCLUDED IN THE MONTHLY PAYMENT BECAUSE WE ARE DIFFERENT FROM OTHER DEALERS. I spoke to Rich in finance who completely gaslighted me and wouldn't believe a word I said. I spoke to the manager who did the same and blamed me for not catching it when I sat down to sign the papers. They may act like they are different from other dealers but they are even slimier than other places because of their ability to lie to your face and confuse you to their benefit when you actually sit down and they write the deal completely differently. Yes my payment is exactly what I expected, but they may have cost me in the end. They are likely benefiting from collecting the taxes upfront in some way. Mostly I am infuriated by their deception and ability to distort reality.. To the manager and Rich, you should try an apology next time.. The customer is always right. read more

Smithtown Kia - Car Dealers Near Me - Nesconset, New York

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If I could give this dealership a zero star rating I would. I went in looking for a car this past weekend. My entire interaction with the sales associate, Gerard, took approximately 4 minutes. During those 4 minutes I was asked multiple times "ya understand?", basically after every sentence he said to make sure I was a coherent individual in front of him. At the 4 minute mark Gerard decided he couldn't help me anymore and would try to find someone else (at which point I had had enough of this place entirely). I'm a female and I know my face resembles that of a younger female. I'm not certain if Gerard was trying to "teach" me about the points he was trying to make, but the entire ordeal was extremely unprofessional and to be honest came across as sexist. I CANNOT even imagine he would speak to a man this way ever. I did speak with the sales manager about my concerns and he did apologize which was nice but really a day late and a dollar short. I just want to make sure other women can avoid this feeling entirely. I spent a good amount of my day being upset over the unfair treatment from this one individual and I wouldn't want that for any other person if they can avoid it. I went into several dealerships that day and everyone that day was more than willing to help me and listened to my concerns with what I was looking for. The experience here was quite the opposite. I'd pass on this location! read more

GREAT EXPERIENCE!! Since we purchased our 2021 Telluride from another dealership (out of state), I decided to try Smithtown Kia out and I'm so glad I did! From the point I arrived at for my appointment, Claudia Vasquez (Service Advisor) was an absolute rockstar... she got me checked me in and within minutes had my Telluride being worked on. Since I decided to wait, I was thrilled with the news that the vehicle was ready sooner than expected (how often does that happen, right?!). Smithtown Kia Service department had competitive prices with zero games in the process. Top that off with outstanding customer service and professionalism and you certainly earned 5 Stars in my book. Ms. Vasquez, you are a true asset and Smithtown Kia is lucky to have you on their team. Keep up the great work, thank you! - Greg T. (Centereach, NY) read more

I have had nothing but issues since I bought a certified pre-owned car here. It was the biggest automotive mistake I have made. I have had to have repairs every few months. I never get a rental, never was reimbursed for rental fees, every time I need service it takes over a week to have the car diagnosed. If I could go back I would never go to this dealership again. I was sold a 2016 Kia Soul and I bought all of the extended warranties and the packages to make sure that if anything happened to the car I would be able have it repaired. So to my huge surprise it was great when I found out that things with the oil were not covered. It appeared that the car was burning oil but in order to check it I would have to pay over 500 dollars because the warranty won't cover it unless there is a problem found through and expensive diagnostic and the dealership won't do it unless I pay. Now if the information had been delivered that way it would have been one thing but this was not the case. The men in service told me it wasn't covered. The sales department told me it was and sent me back to service who argued with me that I was wrong. I went back to sales and they said I was fully covered. It was a back and forth which was so frustrating. I think the worst part was when one of the sales representatives sat with me and said he understood my frustration and wanted to help me. Said he would contact corporate, said a whole bunch of things and then dodged my phone calls for weeks until answering my phone call because I didn't call his direct line and got transfered to him and then just angrily told me to call corporate; which I did. After that I had issues with the oil and parts on the engine that needed to be replaced and every time I was not given a rental car. My car was kept for extended periods of time and it was constantly insinuated that the concerns were my own fault. It was not professional and it constantly felt like I was being taken advantage of because I don't know a great deal about cars. Cut to this past week and my check engine light is flashing again. When this happened in December ,which was the start of this whole mess, I was told it's so dangerous I needed to pay to have it towed from Lindenhurst to Smithtown. When I call up this time I was treated like I was crazy and over dramatic for the suggestion. Again Kia Smithtown being inconsistent and gas lighting me. So I asked to please make sure it was safe to drive, I was transferred around on the phone until I got disconnected (or hung up on) and upon calling back I was sent to a voice-mail where I left a message and shocker, didn't get a response. I dropped my car off on the 23rd of this month. The service representative informed me that even though I had made an appointment for the 24th I should not have been allowed to because there were 11 cars before me and they would not see my car for days to a week. I left and waited until today. Which is the 29th to inquire if it had been looked at. They said they didn't and there were still 6 cars ahead of mine so it would be another week to a week and a half of my car sitting on the lot. Ofcourse if you have read this far you realize they have no rentals to offer amd the corporate office won't give a rental reimbursement unless there is a diagnostic which I can't get so I have to either go without a car or pay for a rental. I called the corporate office trying to plead with them to help me get a rental but they did nothing. My only hope is that someone will read this and realize they should avoided smithtown kia and buying their certified pre-owned cars at all cost, do not rely on their ads for a rental, do not expect quality care, do not expect to feel treated with respect or dignity and if these are things you want to go somewhere else read more

Avoid this dealship unless you dont mind being lied to and ripped off. They swore up and down on the phone "we dont play games here". And then it was nothing but dishonesty and hustles. The salemen swore up and down to me This includes EVERYTHING taxes etc etc etc etc. Then when they get you in the backroom to finalize the deal there were all kinds of disclaimers and hidden fees. If you really really can't stand a person seeking to buy a car this would be the place to send the worm. read more

Just another typical story about car dealers today. I went last week, met a great salesman and found the car I liked and wanted. Wasn't actually planning on doing anything that day but I loved the car. Price was perfect, car fantastic until the salesman went to the manager and came back to me saying he wants 7k over sticker price but because my son is in the businesss he only wants 6k over. Wow how generous you rip off artist. That was the end of the deal. Thief is the only description I can think of. I have since sent a letter to Kia's CEO and the NYS Attorney Generals office regarding price gouging. As long as people continue to pay this price without realizing, as soon as the electronic chips start coming in they will be far behind on the value of their cars. As long as you support dealers like this they will continue to rip us off. read more

I'm completing a review I started in winter of 2021 (using name that isn't mine). We purchased a PHEV (plug in/hybrid). I'm writing to submit constructive criticism. If someone purchases a full or part electric vehicle and they request it be fully charged for pick up - make sure it is fully charged. It's a super simple request. (It wasn't charged for the test drive, either, so I didn't even get to experience the feel while driving on electric.) Please ensure the interior of the new vehicle is clean (i.e. no splotches of dried dirt on a seat). Please be knowledgeable of the vehicle you are selling. I understand it's a seller's market but it's a salesperson's job to know the vehicle inside and out. And again. Charge. the. vehicle. read more

I wish I could go back in time and not ever step foot in this dealership. I've lost $9k plus on servicing this money pit. Now I get a letter of a recall and tried calling the service department 5x. I left 5 messages in a week and not one return phone call. How does Greg K. Sleep at night with so many negative reviews? read more

Smithtown Kia - I ride behind it more than in it. Keep away from Kia! - Car Dealers Near Me - Nesconset, New York

If we are rating my SUV 20/10. If we rate the person who sold me my KIA 0/10. Quite frankly, Angelo, just wanted to make a deal. He took less than a minute to explain any of the buttons inside the car, but just referred me to the handbook. I also had an issue recently with my free car washes for a year, and he was so incredibly rude and dismissive. Didn't even have the decency to call me back. Love my KIA, don't like him as a salesman. read more

DO NOT BUY A KIA!!!! DO NOT DEAL WITH SMITHTOWN KIA! We have a 2016 Kia sorento which we bought off of our Lease. We loved our sorento and took great care of it. NO indicator lights were ever on but we noticed it was burning a lot of oil despite regular oil changes. Now at 69,000 miles our engine is "dead" and has been at smithtown kia for over a month. They will not cover the engine, as our warenty stated, as they say we have "gaps" in our service records. SO now we owe $13,550 on a vehicle that is sitting at kia waiting for us to pay $9,000 to replace the engine. We have 3 kids, both work, and NO loaner car was offered to us. We are devastated!!! I guess we will have to take the HUGE loss on this car and sacrafice it for a meer $5,000. just to get rid of it. What a disaster. Kia should be ASHAMED of itself! THERE are KNOWN engine problems with the 2016 kia sorento. Thanks for nothing Kia read more

Got my first big girl car here and was helped by Ray. He and all the other employees didn't pressure me as much as other car dealerships which is GREAT. The process was smooth and as straightforward as it can get. I wouldn't really change anything about my experience with the staff and facility here, they were all professional and knowledgable. Would definitely recommend this dealership (and Ray) to anyone! Absolutely in love with my new Kia Optima. read more

Smithtown Kia - Car Dealers Near Me - Nesconset, New York

My fiancé went here to get a recall fixed on his Kia Optima and was having no other issues with the car. Of course they call him with 738282 other issues they find on the car that "need to be fixed and replaced". He tells them not to do anything. The second he picks up the car, the check engine light is on. He then took the car for a second opinion somewhere else and what do you know, NOTHING was wrong! These people just want your money! I do not recommend going here! They can't be trusted. read more

1. Was interested in a used car for my daughter. 2. Identified a car via CarFax. 3. Drove car at Smithtown Kia; was told internet price ($7100-ish plus the $695 prep fee) was best price (thought to myself, "There's never a 'best price' "). 4. Came back with the boss (she wasn't very impressed with the car but we still continued to #5). 5. The boss told sales person - we were sitting at his desk - that given a few issues with the car, a price in the mid-6K was more appropriate; I said that the $695 prep fee was nothing but an ATM-like fee (arbitrary) and that we'd like to see that reduced as well. 6. Sales person "smiles", picks up the phone, calls another person interested in the car, tells her that the all-in price (less state fees and tax) is $7840-ish, and if she wants it, it's hers. Again, while we're sitting across the desk from him. 7. That was negotiation Kia Smithtown style... The boss dresses him down IN the showroom; other members of the sales team gather round. We ended up finding a car at Smithtown Mazda who were as GREAT as Smithtown Kia was BAD. Okay, the sales person's name is Ray N. read more

My son had bought a car from this dealership and he was satisfied with how he was treated. We decided to go there and lease a car from them We were satisfied with the way we were treated and the service department is very well run 3 years later we returned our vehicle and decided to lease another car. We chose the fantastic Sportage model. We are very satisfied with The car and the dealership. I enjoy speaking to a fine gentleman named Eric , and he does a great job and made sure I was treated well when we decided to lease the new Sportage. It's a great car and thus is a great dealership. Thanks to all there. Cj read more

I am writing this review because I could not let the opportunity pass to express our extreme gratitude for Chad Echezuria as our car person at the KIA dealership in Smithtown. Our experience could not be more positive thanks to Chad and the KIA dealership. My husband and I were first time buyers, and other than having the Consumer Report's annual car report in hand, we had no idea what we were doing and were extremely nervous about the process ahead of us. When was the last time you've heard a person say how much they liked working with a dealership or a car salesmen/women?? I am pleasantly pleased to say that can actually say that we could not have been more pleased with the entire experience! From the moment we met Chad, he earned our confidence and put us at ease. He never pushed us and really took the time to help us understand the nuances of leasing a car and what was most important to consider. And he did so whether or not it would decrease his commission. And he provided us with an incredibly fair deal just because that is the type of salesman he is! Chad was smart, kind and incredibly authentic. It was clear that he loved his job as well as his customers. And as mentioned before, he was not in any way pushy; he was just honest and patient despite our taking time to pull the trigger. I could not imagine a better experience as a first time buyer and that is all because of Chad and the entire dealership. In fact, I'm encouraging my sister and mom to get new cars and to go directly to Chad and the Smithtown KIA dealership to do so. Thank you Chad for proving that it was okay to trust you and the dealership every step of the way! read more

So far, I'm very happy with my 2023 Niro HEV purchase from Smithtown Kia. After several months of researching the best new vehicle for my family, I decided that the Niro HEV was the way to go. I called around to several NYC local dealerships. The lowest price I could find on an in-stock vehicle within 100 miles was MSRP. There were some in PA that were asking less than, but the doc fees and dealer add-ons exceded any savings. Some local dealers were still asking for a $3000 market adjustment, which didn't feel right given the level of inventory they had (its not 2022 anymore). Smithtown came in with an over the phone MSRP quote, no doc fees, and offered a bunch of other nice services that I could take advantage of, like complementary oil changes and car washes with service visits. The rep that I worked with, Rick, was very straightforward about the deal. I had already priced out the PHEV model of the Niro at other dealerships, and I was very much over the high-pressure sales tactics and cumbersome negotiating processes that always seemed to require a slow-to-come sales manager approval. Rick's brevity and directness was refreshing. The test drive appointment went smoothly. The vehicle was there, no bait-and-switch, and Rick was very well-versed on the vehicle, its trim packages, vehicle performance specs, and technology features. I went to several other Kia dealerships prior to this when we were initially considering the PHEV and was astounded about how little the salespeople actually knew about the cars they were selling. Not the case with Rick. We put down a deposit, our financing approval was quick and easy, and he was very good about following-up when I had questions about insurance, plate transfers, etc. He even made it work when we requested last-minute changes to our scheduled vehicle pick-up time. Bonus points. Another great thing - Rick also took the time to explain how to adjust all the infotainment settings and set up the Kia app after all the paperwork was signed. We are a young family, but we've always driven older vehicles, and the tech aspect of this car was very new to us. Rick picked up on this and did the extra work to make me feel comfortable behing the wheel. I left the dealership confident that I could do everything I needed to do and then some. My only reservation about Smithtown Kia is that it does present as a bit of a time capsule. I can overlook the exterior scaffolding that obviously needs a repaint and the fact that they didn't offer creature comforts like water and snacks, but it was a little discouraging that in the two times I visited, both day and evening, I didn't see a single woman sales rep on the floor. I overlooked this because I did a lot of research beforehand and felt like I was getting a good deal, but I could see how women buyers, especially younger ones who are buying independently for the first time, might feel like this is a good ole boys club and decide to shop elsewhere. Bringing a woman sales rep or two onboard wouldn't be bad for business. read more

I had a pleasant experience with them. They did all services requested, plus updates from KIA. The interactions with their staff were friendly and they were knowledgeable. They were helpful in working with my schedule. I had realistic expectations of the time needed, and when a part took longer to arrive (what hasn't been delayed in these days of CoVid?) I was able to pick up my car at the original time and return for a quick fix when the part arrived. read more

Spoke to salesman on the phone about leasing a new Kia. I got the impression that I was a bother to him and just wasting his time - he had no intention of trying to sell me a car and didn't even call me back. Fist impression of this dealership - horrible!! read more

Car dealership I really hadn't given Kia any consideration as a viable option for a new car, but I keep seeing this Optima and it is really gorgeous. So, I pop my ass in there to see what the story is; especially after not getting anywhere over at Acura. The sales guys were happy to see me, took plenty of time to let me play with the Optima and answered all my questions. The car is hot, the price is way good and the warranty is great. Have I bought it yet? Nope only because, and this is the only reason, the engine is a four cylinder with a turbo... just not my cup of tea; I prefer a 6 cylinder. That being said, I am still looking and this story may be continued as I still like the car overall. I have a few more dealerships to visit then we'll decide... I would recommend this place though to anyone interested in a Kia. read more

ZERO stars. Bought a Kia less than 2 months ago. BRAND NEW. It's now leaking fluid and I can't drive it, I called them and they tell me bring it in Thursday. TWO DAYS LATER? I can't drive my BRAND NEW CAR and guess what.....no loaners available. Hopefully not all Kia dealerships treat their clients like this. read more