Fabulous service!!! I was taking my 2019 Equinox in for an emissions recall and requested a loaner car, super easy! But I guess my working 10-11 hours every day for the last month I showed up on the wrong day. I apologized and was embarrassed and said I'll just see you again tomorrow however when the assistant manager heard this he said just leave your car we'll do it today. When I explained I couldn't wait the hour and needed to be at work that I could just return the next day, he said no worries, they could drive me to work and even deliver my car later at my office building! What service!!!! And that's what they did. Very grateful to H&L Chevrolet for being not only accommodating but providing great service to me and my car!!! read more

Brought in my 2024 Chevy multiple times and still not fixed. Not happy with mechanics working on the car. The staff who help is service are very nice but clearly mechanics need more training. Will not bring car back to this dealership! read more

Took my truck for a recall and thought they would be kind to do a curtesy multi point inspection which they didint. I called in to confirm it wasnt done and got hung up on and customer service really sucks! We need better reps answering the phones. read more

You would think if one day you walked into H & L Chevy and that same day you least a brand new equinox's that the dealership would treat you fairly good. Not at H and L Chevrolet in Darien. In a nutshell there is a odor that the car emits into the cabin. H & L say they don't smell anything and they can't recreate the odor. But they changed the cabin filter added screws and a few other things. But they don't smell anything. From the salesperson that sold me the car up to and including the owner Adam there has been nothing but nonsense to say the least. SO ALL I CAN SAY TO ALL MY FRIENDS AND FAMILY IS WHEN DEALING WITH H and L Chevrolet in Darien!!!! "BUYER BEWARE BUYER BEWARE! read more

Poor customer service. Made an appointment on May 18 of 2023 for an oil change. I have asked the device adviser Michael if it was possible to get a ride to work, he said sure and told me where to wait as I was waiting. I found myself waiting for 20 mins then I went inside again to remind a staff member that I was still waiting then the gentleman said he will be right out. So I went back waiting no one. So then they called again for a staff member to come I wait another 15 mins and then i realized i was going to be late for work so I kindly asked the service adviser for my key back for my car and he did like no care in the world. So I will no longer take my car there for service anymore. read more

The service here is very good but I just wish they would be better about mask wearing in the office during this time. I'm on the younger side but so many older people go there and it's not safe for them to have to face unmasked people at the service desks. read more

The service center will take advantage of you with the fees that they charge and will quote parts well above market value. Shop around and do your research before coming here or you will be spending quite a bit of money. read more

In response to H&L Chevrolet's reply, I visited on 4/30/20 around 9:15am. I originally met with a sales representative to look at a vehicle, but I also had the unfortunate experience of meeting the general manager. read more

Was visiting Stamford when I blew a tire that I couldn't replace. Called the service department at H&L and they were so super friendly and helpful. Where able to take care of my car quick and easy. Great service. Highly recommend. read more

Recently picked up my Camaro from this dealer which had a new motor put in it due to some warranty situations. The old motor needed to be replaced and the new motor was put in by their engine tech Nick. He did an amazing job. the car runs amazing and now i will not take my car to anyone but him for service. All oil changes will be happening there now especially since that's where the new motor was installed. I can't stress enough how great this service department is at this dealer. Got my car back in the same condition i gave it to them in and it was there for almost 2 months. Its extremely hard for me to trust a dealer with my car after having had a bad experience with another CT chevy dealer that i will never go to again. Andrew a Nazi are the best and nick was amazing. He answered all and any question i had when i picked up the car and i really am happy. These guys are great. read more

Leased my volt here, great experience. I bring my volt in for service and get a loaner car every time. They make it so easy and always explain what was done. H&L has that true Mom and Pop feel that you just don't see anymore. They made me a great deal on my lease. I highly recommend this place. Car buying made simple and easy. read more

Here's why I will never go back to H&L Chevrolet: their service department is totally dishonest - slimy. They quoted me $500 for a simple, 10 minute part swap (I know because I then bought the $18 part and did it myself.) The cost to diagnose the problem? $100. Then the guy tried to convince me that I was missing a few bolts somewhere in the undercarriage. The cost? $275. There was nothing missing. These guys are just not to be trusted. read more

Took my car here and requested an oil change, tire rotation, wiper blade change, and to get a clicking sound my climate control system was making fixed. Instead I got "maintenance package 1," the clicking sound not fixed, and charged $160. Take your car here if you want to be overcharged for basic maintenance and not have your problems fixed. Otherwise I would avoid it. It's your stereotypical dealership service department doing their best to oversell and charge you on services you don't need (part of my "package" was a 25 point inspection on my 1 1/2 year old car - I found out my windshield is in 'ok' condition!). As long as the work you need done isn't under warranty, save your money and go to an independent auto shop. read more

Servicing guys are great, and super friendly. Definitely feels like a family run place and that people who run the service area have worked there forever. read more

This is by far the best dealership I have ever dealt with! I am new to the area and was looking for a lease on an equinox. I was greeted promptly by employees with smiling faces and they were glad to assist me in any way they could. They provided me with competitive pricing and I went home with the car the same day. It was the easiest car buying experience I've ever had. I highly recommend this dealership to anybody looking for a vehicle!! read more

The service at this dealership just gets better and better. Adam, service manager has taken 5 star service to a whole new meaning. 1. Very short scheduling time. When you need your car serviced, it gets in. 2. Accurate diagnostic and repair to car; 3. Accommodations while waiting; 4. Accessibility to loaner cars-A BIG DEAL FOR ME While I have coming to H&L for years to service our vehicles I was blown away last week when I walked in without having requested a loaner (had planned on waiting for routine service) and because of my client obligations unexpected needed a loaner. Service receptionist told me the 6 loaners were already scheduled to be out. Adam overheard and told her "give her a loaner-if a customer needs a loaner, you give it to them-we'll deal with making sure all the customers get loaners later." I really thought his respond was epic. To have a perceived problem (my not being able to get to client meeting) solved in an instant and without drama won my loyalty for a very long time. read more

I can honestly say I've never been more disappointed in my life. The first time I brought my car in to get fixed (at 9 am) they didn't call to tell me that they didn't fix it until 5pm because my check engine light had gone off. Well, of course the check engine light came back on, and when I went to get it fixed the second time (today) I dropped it off at 9 am only to have to call them to check the status, and for them to say "oh, um they already left". I NEVER complain about customer service because I am probably one of the easiest people to get along with on this planet, but I am so upset that I am stuck in Darien tonight without a car because this dealership couldn't keep in touch with me. I live in Seymour. No ride. No clothes. And work tomorrow morning. All I ask for is a simple phone call or SOME type of communication. That's it. Thank you for nothing. Can't wait to see how over priced my bill is tomorrow. :( Will never step foot in here again after my car is fixed. Should have stayed local. read more

Great service! They were able to fix a issue I was experiencing with my 2013 volt.

Worst dealer EVER. We brought our car in with a sunroof that would stick from time to time (we had to push the button twice to close it) they returned it to us broken. The receipt noted that they had "lubricated" the sunroof and it was working fine. The first time we used it it jammed open. When we brought the car back they said it would require a new sunroof unit for $1800. We contacted Chevrolet who jerked us around a bit before telling us there was nothing they could do. Just because the sunroof was working when we brought it in and broken when it was returned was NOT proof that the dealer had broken it. We declined their off of $2K off a new Blazer. After 35 years as a Chevy customer, I would NEVER buy a Chevrolet again. read more

I recently was searching all over the east coast for a Toyota Sienna Limited model van and this dealership out of 3 that I dealt with was the only one who wanted to help close the deal..they were professional, fast and made the entire transaction worth me driving 2.5 hrs from my home to their location. 2 other Chevrolet Dealerships that I dealt with that had this certain van on their lot need to take lessons from H & L since their vans are STILL for sale.!!! read more

I wish I could give zero stars. My Trailblazer, which I love, has performed beautifully for 5 years. Lately it felt like the engine was struggling. My usual dealer in Stamford was booked so I went to Darien. The service rep. told me that the mechanic said I needed new transmission fluid and driving fluid on top of the usual tune-up. My bill was $922.00! I drove off the lot and my car was still struggling even at low speeds. The mechanic never even tried to diagnose it. I had to beg the Stamford shop to see me before a long holiday weekend b/c I just can't afford to go back to a shop that has no clue what it is doing. In Stamford, they replaced a wheel baring that had gone bad. It would have been dangerous to be on the highway without the repair. If you want competent people go elsewhere. read more

I love H&L. They stayed in constant contact with me during a major repair on an older Chevy truck. They delivered the truck as promised

Always friendly and willing to go the 'extra mile' for the customer. I've been using H&L for my vehicles for over 10 years, never a bad experience! read more

I brought my 2015 Tahoe in for an A/C repair on 5/18. At first,the service guy thought it would be a week/week and a half for the part (leaky condensor) Over 4 weeks now and they still don't have the part. Apparently there is not a single condensor to be found in the entire country. They have not called to update me - I have had to call them to find out what is going on. With the rain and the extreme heat, my car is not driveable. Since I bought the car there they gave me a loaner for 24 hours and their only concern was getting that car back asap! read more

This dealership is as good as it gets. Thank You. They can not do enough to service you. Took my car in for a simple wiper blade adjustment & they even arranged transportation so I would not be with out a car. Very professional staff that will exceed your needs. So glad I can rely on them. Andrew makes sure that is customers are pleased. They have my car again for a water issue, & I know they will correct an on going problem. read more

This dealership is slimy. They do everything to make you buy a car and then make all sorts of promises about their legendary customer service. It's just not true. One of the worst experiences I've ever had. Plain dishonest people. I'll never step foot in this dealership again. read more

Excellent staff, always friendly, prompt, efficient service. I've been going to them for 4 years now and never have an issue or a complaint. I would highly recommend their service department. read more

I have been coming to H&L for several years. The service staff is ALWAYS friendly, helpful and very knowledgeable. They keep me informed on the progress of my repairs and when I pick up my vehicle I know everything was done and done right. Making an appointment is always easy since they are very flexible and always work around my schedule even on short notice. They are definitely the A-Team. read more

I had a leak and they took me in right away. The service team is the absolute best. They are professional, friendly, responsive, helpful, and they provide impeccable service. Andrew goes out of his way to make sure everything is done perfect and explains everything to me. He really cares about every customer that walks in and makes sure they have everything they need.I will recommend H&L to everyone who wants things done right with incredible customer service. read more

It's a small store. It's dark and dingy. It could use better colors and lighting. They had a sold 2016 Equinox on the showroom floor in mid-2017 along with a Cruze and a couple of other cars. The showroom holds 4 cars. There was nothing remarkable about what was on the floor...maybe the other two were a Malibu and a Sonic. You'd think in a market that sells loads of Tahoes, Suburbans, and Silverados, those would be front and center. But no, they showcased an already-sold Equinox from '16 while the newly designed '18s were hitting floors. I walked in here one day with my wife looking to buy a Tahoe. We were ready to buy that day if the deal was fair, but I couldn't get anyone to even look up from their desk to help me. I could look beyond the yellow showroom as long as someone looks up and is willing to give me the time of day. I'm not quite sure how they sell cars here, unless it's all by internet and phone. I hung around for about 3 minutes and then just walked out. read more

Took my Daughter's Yukon here for a complete check over prior to her embarking on a cross country trip. Several thousand dollars later, it was pronounced "good to go". Had to sink another $1200 into it once she reached Washington to fix things they hadn't. Took my Suburban in for an oil change last Saturday. They noticed a tapping noise from the engine, diagnosed the problem and told me they needed at least 2, probably 3 days to fix. Left it with them. When we hadn't heard anything from them on by Wednesday, my husband called and was told they would get back to him. they never did. When I called they said they "were trying to get it done by Friday" Had already told them we were leaving for vacation then and going in this car. Went and retrieved it from them Thursday morning and they hadnt done a single thing about the problem. Stuck here at home with no car and its sitting in their shop. Will never take a vehicle to them again. Given the fiasco with GMC and the ignition problem cover up, obviously there is a "couldn't care less" attitude pervading the whole organization. Trading in for a Subaru next month. read more