Daniel is actually the best he came and Towed a car that has been repeatedly in my spot for weeks. He was on time and very quick and kind, thank you so much Daniel!! Give that man a raise! read more

Terrible customer service. I left two phone messages with her staff for Gloria to call me back in November 2025, to guide me as to what I needed to do to pick up my daughters wrecked car. Another driver crashed into her. My daughters car needed picking up, she is in Santa Barbara at school and I am in Orange County, California. Gloria never called me back to help guide me through the process of how I need to pick up the car, even though her staff said she would call me back. I had never had to deal with such a circumstance, uninsured, drunk driver hitting my daughter's car. Today I was hit with the $6,000 invoice for storage and towing , formwhich I called her and actually this time she did talk to me, I asked why she never called me back and now this $6,000 bill. She said, it isn't her problem, it is my problem, you should have known what you needed to do and then hung up on me. It's why i requested twice For her to call me to help me with the process back in November. Gloria, thank you for your understanding. Good job making easy money on this for yourself. Very very very poor customer experience and I guess that's how you make easy money. She said she sold the debt to a collections agency. Not her problem. I too am in business for myself, and you know what I do......I compromise with the innocent and let them know I will buy back some of that debt to make it easier for you. And thank them for letting me know the situation and most importantly for not calling the customer back. Got to take responsibility where responsibility is due Gloria. You are slimy read more

Smitty's Towing provided us with prompt professional service when our electric vehicle would not start. When Issac arrived, rather than simply towing us to the repair shop, he asked about the issue we were experiencing with our vehicle. Issac was able to determine that the small 12 volt battery that controls all electronics in our EV had died. Issac successfully "jump started" the small battery, allowing us to drive away without a tow to the repair shop. Issac's willingness to go the extra mile saved us considerable time and expense. Thank you Issac and Smitty's Towing! read more

Dave came and helped me in the rain. My Ford had a flat tire and he helped me so much. What an absolute gem of a guy this is and this company is great. I've only gotten locked out of my car before but having a flat tire is a whole different situation. He handled it swiftly, professionally, and with great care and expertise - thank you so much Dave and thank you so much Smitty's Towing. I really really REALLY appreciate you guys and will use you again over and over- thank you so so much, Dave!!!! read more

Yuck, who likes to get towed for anything... Well it happened, and I had the pleasure of getting greeted by Dave. Dave was professional and smiling, and put my anxiety aside. I feel like he enjoyed the customers and improved my tow experience. Top Tier customer service and a delight... Smittys had a wonderful, clean flatbed come and was timely. This is definitely when most customers would say is not out best moment... But thank you, Dave coming in happy and friendly to haul my EV baby away... PS. I lucked up and got this company via AAA. read more

Smitty's Towing - Dave in progress. - Towing Near Me - Goleta, California

About a month ago I had a flat tire in The Home Depot parking in Goleta. AAA sent Smitty's Towing to change it. Kyle showed up in a very timely manner, smiling, friendly and efficient. The tire was changed in no time, but I needed a new one and he spent more of his time on the phone ordering a new one me. I really appreciated his help. It was a very positive experience. Thank you Kyle!! read more

Absolutely horrible buisness filled with miserable assholes. They wrongfully towed my car and when i called them out they tried to fraudulently force me to pay before realizing they made a mistake. The lady at the front needs to go. Incredibly disrespectful the entire time one of the bitchiest people i have ever met. Told me to off myself. 0/10 terrible buisness read more

Gus was friendly and very careful with our car. We had a flat tire and Tesla dispatched Amity's Towing to us. They got to us quicker than anticipated. Gus was quick in securing the load and you could tell safety was a high priority to him. read more

Smitty's Towing - Towing Near Me - Goleta, California

loud, yelling driver ! way too loud! disturbing levels of noise! wouldn't hire again.

Since when did Walnut Ln. become the new tow yard? Residents have been comparing, yet here the truck is still parked on the street. Super unsafe to have a sharp metal corner pointing towards us all as we drive by. How come we can't park and load a RV on our streets for one day... yet this is here every other night??? GET RID OF IT. read more

Smitty's Towing - Smittys towing truck loaded with cars parked on Walnut Ln. - Towing Near Me - Goleta, California

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One thing about their service is that they consistently stayed in contact with me! From the operator working for Smittys to the driver Daniel that came to do the towing. Everyone was kind and really genuine people. I just moved to SB but if anyone I know is in trouble and has AAA, I'd surely recommend this company. There was no cost for me because I decided to have them tow to a local mechanic only 1.2 miles away. The inside of the tow truck was also surprisingly comfortable and extremely clean, with water bottles to offer if needed. This, on top of them taking my car efficiently to Kamila's garage (I was really worried because I have boxes inside with delicates) saved me a ton of stress and time. Plus my car was back to normal within 2 days with the efficient service I received from the mechanic (: overall great experience and the staff deserves praise for their kindness. read more

Great experience with Smitty's heavy towing. Had a big tow and it was handled very professionally. The truck showed up on time and the driver was very helpful in explaining what he would be doing and why. The truck was towed safely to another location and cleanly dropped off. A 5 Star experience. read more

SMITTY'S TOWING is A+++ Towtruck Driver Daniel came to my Daughter's Rescue at 8pm Last Night !!! He is Kind and He is Knowledgeable and He went Above and Beyond to Assess the Situation. Over the phone, Andrea at the Office came to My rescue !!! Andrea is Kind and She is Patient and She helped Me get my Daughter's car home - a 75.8mi trip for Smitty's !!! It felt Really Good to know that My Daughter was Safe and that She was in the Best Hands !!! I am Beyond Appreciative and Grateful for the Entire Experience that We had last night. I Recommend SMITTY'S TOWING 100% for the BEST SERVICE and for 100% PEACE OF MIND !!! :) JM read more

Smitty's towing was called via AAA to tow my car about 50 miles, from the shop where our car originally broke down and our actual home! The driver communicated with me frequently, asked about my preferences, and even bothered to drive the car into my driveway after he got it off the tow truck. I wish I could remember the driver's name, Asper or Aspen, or something similar, but he was very friendly and got the job done! read more

I would not recommend this towing company. My family and I were stuck given road conditions were so soft with the rains. Communication - 2/5 stars. They did end up picking up the phone but after saying the estimated time was 1 minute it ended up taking about 10 min. Once the woman picked up the phone her demeanor was curt and judgmental (how dare you get stuck gone) rather than coming from care and concern of how to help my family and young kids get home. Service - They were not able to help tow us until tomorrow am even though we got stuck around 5:00pm. It would have been fine if they told us they couldn't help, or didn't have a tow truck available, but used care and compassion in their communication and time. No one needs their nose rubbed in the mud when their car is already stuck in it! Thankfully, without the assistance of Smitty's , we were able to tow ourselves out with about 8 people helping, cars and wood blocks and some tow cables we found. Otherwise, we could have been stuck over night with young kids with us! read more

We sat on HW101 for 4 hours with our Overheated RV waiting for AAA to locate an in network Towing Company!! I ended up googling and called this AWESOME company and spoke to Gloria! She was very friendly & accommodating and sent Joe to the rescue! He was extremely knowledgeable and even trouble shooted our problem! He informed us the benefits & risk from being towed, took it slow and easy to prevent damage! He was very friendly and pleasant to ride with to our destination! Ask for Joe if you ever need a Tow. read more

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Constantly trying to give them a chance and work with this company when I need my cars towed but they are never reliable. They tell me a certain time just to call me that they won't be able too LAST minute not even a couple minutes before. This last time the dispatcher had no idea about me calling and wanting services for my car to be towed after I waited 2-3 hours for them to come pick it up. End of the day.... Choose another towing company, save yourself a headache read more

I Kyle from Smitty's towing (Goleta, CA), arrived in about 20 minutes from my call. He courteous, awesome service, in my opinion, went above and beyond Whoever gets him next will be in great hands read more

Smitty's Towing - The weld on the battery housing broke at the seem while I was driving on highway 101; Kyle from Smitty's towing in Goleta came to the rescue - Towing Near Me - Goleta, California

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This best tow truck company. Kind and empathetic. When the AAA drivers could not make it to my destination, Smitty's came to the rescue. I could not afford the hundreds of miles of towing fees from a catering site back to my home during Christmas time. They helped me. Forever grateful. Thank you. read more

On time. Very careful with my vintage car! I've used them frequently as they shuttle cars under restoration to and from the body shop or other specialists. I've never had an issue. Big thumbs up. read more

If I could give zero stars I would. Total blatant LIARS they kept me waiting for hours for a tow and never showed up. Lied and said they showed up and I wanted to ride with them so they sent another truck. That was the first lie. Next they said they were at my house in progress. That was a lie because I showed up and they weren't there, but my car was. I called them and they said they had to leave to get a flat bed. Third lie! Then she told me it was a different tow company originally. 4th lie. People, if you don't want to tow my car to Oxnard, just let me know. Why torture a person and keep them waiting an entire day? Do.not.use.this.company. Seriously. Avoid. See photos of time stamps. They never showed up. read more

Smitty's Towing - Towing Near Me - Goleta, California

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These people are Vultures ,they have the CHP contract and absolutely take advantage of peoples misfortune of getting their vehicle towed, My motorcycle was towed less than one mile to their yard ,and it was $350.00 plus ,$110 Storage charge for being there for 3 hrs. This is unfair and I am not going to stop here at investigating how such usurious practice can happen . Do not use them they are making enough from their CHP contract. Trevor Dunne read more

I was stranded in Los Osos over the weekend, and Jason was dispatched out to help with my dead battery. He called to be sure I was in a safe spot, and let me know of his ETA. He arrived quickly and had my car running in a few short minutes. I enjoyed meeting Jason, and HIGHLY recommend Smitty's Towing as a result of this encounter. Take care, Jason! read more

Our experience with Kyle was excellent! He was so so helpful and got us out of our bind easily. Thanks to him we were able to enjoy the rest of our night! read more

Kyle was so kind and helpful! He got us out of our stressful situation easily and quickly. We were so relieved and are so thankful that we had such a seamless and excellent experience thanks to Kyle! read more

I had to get my car towed due to a busted windshield and they showed up in such a timely fashion (like 20 minutes!!) Kyle was my tow operator and he was so great. He's very nice and a great conversationalist, and made me feel very comfortable with the whole process. Highly recommend Smitty's and Kyle! read more

These people are theifs who will steal your property, and then force you to pay an outrageous price to get your car back. They are running a legalized extortion scheme that directly benefits the Santa Barbara PD, so the police actually have incentives to promote their predatory behavior. You will get one of two treatments for the same "service" from these people 1) if the tow is requested by you, 2) if your car is towed while you are not present. 1. $150 for a tow + $7 per additional mile 2. $375 for a tow + $110 once it arrives at the lot + $100 per storage day If you try to pick it up "after hours" they will add $187.50 additional charge. If I were not a student without the time to persue a class action lawsuit, I would have. Based on the number of negative reviews for these people, a class action suit could actually get them to pay back for all the damages they caused. The phone number for legal aid is (805)-963-6754. If you have had the misfortune to be towed by these people and do not beleive that this kind of disgusting predatory behavior should be tolerated, I would start there and try to contact all the 1 star reviewers on here to build a solid number of plaintiff's. read more

Got towed and found out it is $400/hr and $100/day storage. Hope you have insurance for dealing with any car problems! Get there as soon as possible to avoid extra storage costs...call ahead to see what time they are calculating from. Pay up and they bring car to office. read more

Had my vehicle towed for service. Kyle stayed in touch for his ETA and made it even earlier. He has the best customer service and I truly appreciated it. Thank you! Janet C. Goleta read more

On Thanksgivings, my family got a flat tire from a nail on the freeway. We called AAA for help and they sent us Smitty's Towing. Kyle Hudson arrived in about 20 minutes, which helped since we felt uncomfortable with the amount of cars speeding by us. We were situated on a narrow right lane of the freeway. He switched out our wrecked tire with a temporary one we had in the trunk of our car. After that, he guided us to Goleta, where we left our car in front of American Tire to have our tire replaced. The replacement couldn't drive us to our destination nor back home due to long distance. Since it wasn't open due to a holiday, he offered to get it fixed on Friday as we took a rental car to continue on our trip. He went out of his way to drive over and deliver our car key to American Tire to have that done. We drove back on Saturday to find our car with a new tire. Highly recommend Smitty's for their towing/tire replacement. With this case, Kyle provided fantastic customer service. read more

Smitty's towing refused to show up on a AAA call because they're friends with Bob Holzer, who sent a man to jump my battery with a dead charger. Smitty's towing is trying to back their friend up but that is criminal and they should be punished do not use them even through AAA. read more

Smitty's has come to my rescue on more than one occasion. I've found them to be nothing short of professional and courteous. I wasn't always the careful driver I am today. There have been instances where I've walked out to my vehicle and realized I'd left an interior light on, or the one instance where I legitimately ran out of gas in the middle of the road - major yikes. For each of these anomalies, AAA roadside assistance had dispatched Smitty's to help me out. The technicians always arrived on time, they quickly and efficiently remedied the issue, and I was never asked to pay out of pocket as I was a AAA member. The drivers were also in good spirits and never made me feel that my call-out was too minor. I know that this company was sent out to help me by default, but I'd look no further if you found yourself in a bind and needed reliable roadside assistance. read more

Kyle was incredibly kind and helpful in helping to jump start my car. He went above and beyond with this service and my interaction with him made my day! read more

Leo Garcia arrived sooner than they said! We shared a few stories of the job and the holiday season and just like that the door was opened! Def a great experience, a real natural! read more

***update: So I called the owner in hopes of "finding a solution" and he went on a rant about how I am irresponsible! BRAVO! We really did solve a lot! What a sad job these people have...what a miserable life it must be!! I got to my car 2 hours after the hour it was towed and they charged me for a full day!!! Who runs this company! I hope you get the karma!!!!!!! Sad miserable life you have!!!! read more

Just move into an apartment complex and accidently parked in the wrong numbered spot. Totally understand and accept responsibility for the mistake, but this company's fee of $632 is outrageous and unreasonable. We asked to pick up the car as soon as we realized it was towed and was told it would cost more to open the shop after hours. We said we would be there first thing in the morning. When explaining the fee, this company explained that they charge $100/day which was calculated as such: 10:45 pm tow ($325 plus $100), next day ($100 and told it would cost more to pick up the car after hours), pick up day ($100 despite being there as soon as shop opened). How does storing a car approximately 35 hours equate to 3 full days? read more

Of course nobody likes being towed and it's never pleasant, but these people were awful. Despite being in the same zip code, they charged me long distance rates. They did not care about COVID-19 protocols whatsoever and were quite unsanitary. Even worse, they kept harassing me and saying "we shouldn't release your car to you; you seem drunk," but I was completely sober. This persisted for several minutes. I pressed them to use their breathalyzer and to knock it off, then they backed off and said I seemed fine. Plus, they need to quit advertising online that they are open 24 hours. They are not and they massively overcharge for any business not conducted within designated time slots. The time slots are only posted at the physical building, not online at all. Maybe I just had awful luck, but my experience was beyond horrible. They were rude, inconsiderate, just plain mean, and seemed to get satisfaction from unjustly pushing me around. read more

Blew out two tires a few weeks ago. I was scared and mad at myself for making a reckless decision. When Kyle and Micah first showed up, they didn't think they'd be able to tow my car for a couple of days since all their flatbeds were being repaired. Kyle made an extra call, an by coincidence one had just become ready to go. He got my car to the tire shop, called me to tell me what my pricing options were (before the tire shop even reached out), and I got the car back the same day. What was a very scary moment for me turned into the best possible scenario because of Kyle. I am extremely grateful for him and Micah and I am proud those guys are out there in our community. read more

Called AAA for roadside assistance and Kyle from Smitty's came super fast and gave great service! The car wouldn't start and we had just fixed almost everything on it, so you can imagine our frustration when, once again, we couldn't start it. Furthermore, it was at the mechanic for almost 2 weeks and they couldn't figure out why the car would randomly not start. Kyle fixed it in 2 minutes. Speechless and so grateful for his help and kindness! 10/10 cannot recommend enough enough read more

I have been forced to deal with this company several times over the years because they are contracted by Triple A. They are by far the most unpleasant and unprofessional tow truck company I have ever had the displeasure of encountering. The drivers have a horrible attitude, and i have actually been yelled at by a few of their drivers. They have acted like it was my fault that I ran out of gas or broke down. Two of them have actually made me cry. I would never call them by choice and I hope I never have to encounter them again. Only reason they got 1 star is because you can't give them 0. read more