While the driver was nice, the front office staff is a hot mess: They were unaccommodating, unpleasant, and downright rude. They would not open the door for us as it was three minutes after 5pm, and hung up when we called them on the phone. Furthermore, they would not let us see our car, they made us wait an hour for our keys and refused to issue any paperwork regarding the tow and holding our car overnight. I have had towes before and Smitty's is the all time worst. Steer clear!! read more

Smitty's Towing responded to our AAA call due to us locking our rental car keys in the trunk. A tow truck quickly arrived and the driver skillfully unlocked our car, but anti theft features made the trunk particularly difficult to unlock. Seemingly exhausting many methods to open our trunk, the driver then sent a flatbed tow truck our way to tow our vehicle to the nearest dealership in Ventura, 40 minutes away. We did have to wait about 1 hour for the second truck, possibly for a flatbed tow truck large enough to accommodate our family. We were waiting safely at our hotel and were updated multiple times about the truck's status. Upon arrival, the flatbed tow truck driver wanted to be sure that he couldn't open the trunk himself, and referred to our rental car manual for further tips and even YouTube on his phone. A few more efforts on his part were followed by an ecstatic celebration by all that this stubborn puzzle was solved, and we didn't have to make the trip to Ventura and back! We were very pleased with our service by both drivers, and would recommend Smitty's Towing based on our experience. read more

When I called to get someone towed out of my parking spot that I PAY for, the lady on the phone acted like I was inconveniencing her and kept trying to talk me out of towing the car because she was understaffed. Horrible customer service in an already frustrating situation. read more

The only reason I can bring myself to give them one star is due to a compassionate tow truck driver. This past week on my way to Santa Barbara to have a procedure done on my back, my daughter and I hydroplaned and flipped our car three times on the 101. Fortunately my daughter was uninjured but I was taken to the hospital by ambulance. Once released, I had a friend take me to the tow yard to retrieve my belongings. She went in for me since I was injured to ask them if she could go gather my things. The receptionist was extremely rude and asked where I was and why couldn't come in. My friend explained my circumstance but was told only I could go to collect my things making only one trip - and that I personally had to come in and sign paperwork. I went inside with my daughter to ask if they could make an exception since I was injured and couldn't bend to retrieve items that had flown under seats and other places nor could I carry it in one fell swoop. The receptionist again repeated that it was 'policy'. I have had past experience with tows after a collision and had never encountered this rule. I asked if she could ask her manager at which time I heard her simply go back and tell the manager she already told me but I was doubting her. When she returned and again stated 'policy' I asked to speak to the manager and was told she was busy - I said I would wait. Less than 30 seconds later Melinda appeared to again tell me that there was nothing she could do because it was policy. I was starting to realize that the word meant nothing more than that they simply didn't want to help me in any way and I was a complete inconvenience. I told Melinda (not positive that was really her name) - the manager- that she must have never been in a devastating accident - she responded by telling me a driver would meet me outside to escort me to my vehicle. I waited outside in the rain for quite some time and the only way I was helped was was to approach a driver and ask him for assistance. He could tell I was very upset and in pain- carrying my trash bag through the rain and mud. When he asked what happened I simply told him that the two women in the office were very mean and rude. He simply knowingly nodded his head and told me he would help me. Without saying too much to not get him into trouble he adjusted the so called policy and showed humanity and humility. Such a callous manager and receptionist- I don't wish any ill will upon them because they are already suffering such a negative and bitter existence. With all of that being said- even if you are in a terrible accident- save enough energy to simply say PLEASE don't call Smitty's. read more

Excellent service. Needed a flat tire changed and Smitty's to the rescue! Tow truck arrived promptly and the guys were professional, friendly, and very helpful. If I ever need towing or roadside assistance again, I will definitely call Smitty's. read more

I used my roadside assistance to get my car towed up to the dealership to be looked at. They sent Smitty's towing. Showed up at the time they said they would and the driver was extremely nice. Just had to sign one little piece of paper too. I then decided I would be having someone else fix my car but would need to have it towed there so without a doubt called Smitty's. They showed up at the schedule time and again made everything super easy. So pleased. Hope to never have to have my car towed again but I would use them if so! read more

This review refers to the phone operator Cynthia only! (tow truck has yet to arrive so I will update you guys on how that goes later). I just got off the phone with her and felt the urge to immediately write her an amazing review. My car is broken down on my property down a narrow path surrounded by low hanging trees. Their tow truck showed up and we realized it wasn't going to work out unless it took the trees down with it. Due to the process requiring 2 tow trucks (one too dolly my car off the property and another to tow the car to my dealership) and additional costs associated with it, Cynthia suggested that she should contact my insurance company State Farm to make sure it is covered to minimize my expenses. I shall not bother you with the details but Cynthia literally spent almost 2-3 hours, with multiple back & forth phone calls, until she sorted everything out and scheduled me the tow trucks that I needed. She totally went out of her way, went above and beyond to help me out, and I am SO grateful!! As shitty as my day has been with a broken down car, she was able to brighten my mood and put a smile on my face. read more

Had to have a car towed today so called AAA and a truck from Smitty;s towing in Old Town Goleta came. The drive was Jeff I have to say how happy we were with him. He introduced himself and was very professional and very helpful . I saw another review that said Jeff went above and beyond his job and I feel that way too. So thanks Jeff read more

Had the worse experience of my life with Smitty's Towing. My car was towed away due to being parked in a wrong location. It was picked up by this towing company who was called by the City of Santa Barbara. The woman who gave me the name of Andrea was the worse despatcher I have ever encountered. She was very rude from the first time we made the phone call to set up an appointment after hours to pick up my car. She gave me a two hour waiting period from the time I called to set up appointment . I was there 30 minutes early called her to notified her and told me to call back at exactly the time I was given and hanged up on me. My car was towed on Friday went for it on Saturday and with all fees added paid $520 out the door. Before walking out the door I expressed how disturbing I was about their customer service. The towing guy by the name of Juan was just as bad as their front counter employees. He wasn't to happy that I express my concerns with how they handled their procedures on the weekend and lack communication with customers. He went as far as threatened to keep my car if he wanted to. He stated he didn't have to give me my car if he didn't want to. I walked out and explained to my husband what was said in their office since I was the only one allowed in there by myself. He went as far as denying everything to my husband. I was very upset at the whole situation not only was their customer service bad now I was also threated by them to keep my car after having my release form from the police station and had paid my fees. Hope to never return to this place again. City of Santa Barbara hope you find a more customer oriented company to do business with. This towing company treats you horrible. read more

This place is absolutely horrible. Do not go here if possible. It's in the middle of a really sketchy part of town. The place is a super run down office building. There isn't even a chair to sit down on, the room where you go is about 3 feet by 5 feet to get your car, no exaggeration. Its like a ticket booth. While the men who are drivers and work with the actual cars are very nice, the people working the front desk are not. They are constantly picking up the phone while you're trying to work with them, and are just not nice people. I feel sorry for you if you have to go here too, considering its over 300 dollars here JUST to tow a car... and 62 dollars per day. read more

If there is negative rating I will definitely give them a negative rating. Awful company which I will never use them ever again. I was at Hwy 246 and had 2 flatten tires. They came to tow the car and everything was ok until then. The next day I realized my insurance actually covers the tow fee so I called them to reprint my receipt and send it to me through email. The lady told me I should receive it within 2 business days. After 2 business days, I still hadn't received it, so I called again. The lady who talked to me was on vacation so her co-worker answered my call. I told her I was told the receipt will come in within 2 days and the co-worker insisted I misunderstood originally and she told me all I can do at this point is to wait. So I said I will wait for another week then. And she replied:"you are very rude" AND HUNG UP ON ME!!!!! I mean, what the fuck, which part of the sentence was rude, and hanging up on me before I even finished my sentence????? So I called her again, and she said she is now sending the invoice to me. The gap is only like 20 second!!!!!!! If she had it already, why didn't she just send it to me, and not start working until I called her and asked for it for the second time. And she said a lot of bs to me and before I can say anything SHE HUNG UP ON ME AGAIN!!!!!! So I called the 3rd time, and this time I talked to her boss, and apparently he was protecting her and told me he doesn't have time to listen to me, Seriously, what the fuck!!!!!! What kind of company provide that kind of business? This is no joke, a company with this shitty service will go bankrupt in no time! AND YES, I WILL MAKE SURE NO ONE I KNOW WILL EVER USE THIS COMPANY. MOST AWFUL EXPERIENCE read more

I went in to Smitty's looking to partner with someone to take care of my ridesharing participants in the Santa Barbara area. Not only did the front desk take more than 3 minutes to at least speak and acknowledge that I entered their establishment but then as I proceeded to explain to the young lady the reason for my visit she was just very off putting and uncaring. Even after informing her that I was looking to partner with them and help them make more money she did not lighten up and take me seriously. Because of my interaction with this individual I decided that they would not get the opportunity to treat my customers like they did me. It may not matter to you Smitty's Towing but that day your employee cost you a possible several thousand dollars a year. I wish I would have gotten her name but it seems as though it doesn't matter. After reading the other reviews I see that their ownership may possibly have the same type of attitude. I'm glad I dodged that bullet. We will be working with Love's Tow instead. read more