Overpriced, not kind, they don't even open when they're supposed to; just when they feel like opening.

They are always, very kinda and attentive to all their customers. The selection of products is massive with good prices on everything.

Great place for all your needs! Jose is super fair w prices, they have a great selection of everything! Nice place!

I went in there to buy a pipe or an oil burner whatever you call it. As I was making my way out the person that help me said something to me I heard it. He said f... meth head yes I have an addiction and I'm getting help. There's times where people break down and have to start all over I'm just saying that day I was going to thru a lot and that comment did not help at all!!! Please keep your comments to yourself you don't know what that person is going thru and believe me I'm trying to stay clean and out of trouble but it's hard! Life is not easy read more

I walked in to buy a vape battery and a grinder. Several Employees in there no other customers. I stood looking to see what I wanted and no one approached me or asked if I need help. I wasn't even greeted when I went in. I was like excuse me and they just looked and me and kept working read more

Great variety of water pipes here for different ways to get high. Hard to decide between items but you can take your time,it's a cool place and they are very helpful too. read more

Awesome customer service, the black male working Wednesday night August 7th was extremely funny and made the whole experience memorable. Will definitely be back. read more

Amazing service! I came in today and Matt was very helpful and knowledgeable about all the products and what would fit best for me. Not only was he friendly but he took his time with me and didn't act in a rush like most smoke shop employees do. I really appreciated his attitude, it seemed like he really enjoys his job. This is my new shop and will only give my business to this shop from now on. It's the small things that make people's day and Matt's customer service was one of them! read more

top tier customer service! i bought a bong from here and the entire bottom broke off. it must've been defective. so i called and explained my situation to jamal and he told me to bring it in. jamal took some pics and switched it out with the same kind of bong but yellow, he even let me keep the other bowl. - now that's good customer service! it was unfortunate that the first one broke but overall the experience was very pleasant. and their selection of raw papers is crazy - it's like a wall of raw products. read more

Smoke Zone - papers blunts and wraps - Tobacco Shops Near Me - San Jose, California

Ass worker. If your vape tastes like nothing, good luck. Receipt and everything, tried RIGHT outside the doors, worker said "if still work, no change" I go to many different vape shops so that's ass that he wouldn't switch it. Thanks for taking my money and not satisfying my nic addiction read more

Both Arief and Andrew were very helpful. They were knowledgeable about the product they are selling, and very friendly. My girlfriend came in and bought a piece here that ended up having a slight manufacturer defect. When I went back and brought this to Arief's attention he provided top notch customer support and we left happy customers that will definitely be back! read more

Mila ( I think that was her name lol) was really cool and patient with all of my questions. Thank you! Great customer service.

Great place to buy your smoke accessories, definitely coming back again. This place also has a great selection on what you need. They have the best customer service and recommendations on what to buy if you have any questions! read more

Finally, a smoke shop on Pearl avenue, lol. The reason I'm leaving this 5 star review is because they sell kratom. They sell the 50 capsules for 27.99, and the 30 capsules for 19.99. I've personally been to most smoke shops and asked if they've had kratom and they usually don't. But when they do, its pretty damn expensive. I know Up'n'Smoke sells the 50 capsules for 40 bucks, which is a rip off. Smoke Zone pretty much always has kratom, and they put in orders every week so they make sure all kinds and types of kratom are in stock. Aside from the kratom, they sell all kinds pipes, tobacco, and cigars. Pretty convenient location, right next to the liquor store and 7-11, and Mama Do's Kitchen (where I work =D). Come here for all your smoking needs. They have good prices, good kratom, and good vibes -Ginou read more

These guys opened about a year ago and have the most reasonable prices and best customer service that I have encountered. Great selection, including things you did not even realize you needed. They are a family run business and are happy to answer questions or help special order anything they do not have in stock. I could not be happier that they opened in my neighborhood but I would drive across town now that I know how great they are. read more

Smoke Zone - Aref works Thursdays. - Tobacco Shops Near Me - San Jose, California

No customer service, I was sold a bad product here, went right back to exchange it, the answer was, we're done, already sold. Wow, Do not buy from Smoke Zone, there is another smoke shop close by, which treats their customers much better. read more

This shop is legit they always help me out and there prices are really good staff is knowledgeable.. able is the best he knows his products highly recommend it read more

Sells fake puff bars. They don't offer refunds and the guy gave me back in the incorrect change.

I came here because I needed a new pen and I was in the area. The guy convinced me to buy a "very good quality" pen. A little Over two weeks later I try using it for the first time and it's not working I charged the pen for over a day and still nothing I realized there was a noise I believe the charging part is loose. I gave them a call explaining the situation all I wanted was at least an exchange no refund and I have the receipt and the lady that answered said well you should've read the signs and try it out before you left, there are signs everywhere. No apology nothing and very rude. I believed in the mans word he gave me that the pen was very good quality. Definitely NEVER going again I should've gone to 420 smoke shop downtown they never disappoint me & they actually have good quality and the best customer service. read more

I hate the service here it's Garbage don't even go and buy no sort of Backwoods from there because you will be disappointed all there products are of poor Quality just like there service especially that worker Andrew what rude service! Anyways don't recommend it there read more

Came in to buy some vape juice today and Abel was super helpful and over all a super chill guy! They have a good variety of all your usual smoke shop stuff, and the store is really clean and welcoming!! I'll defiantly be coming back read more

Awesome Customer Service, the young man was very helpful, calm & polite. Big Variety of Items. 5 STAR

Needed a piece to my rig. Came in and wasn't sure what size I need. So he was very helpful to go over some sizes with me to make sure I got the right one. Andrew was very helpful! His service was great. I would definitely recommend my friends to get their stuff here. read more

Amazing selection of products from disposables to glass wear. 10/10 customer interaction and really appreciated the great service

Got rung up by Abel. He's a chill dude who helped me out a lot with my questions and helped me pick out an ash catcher and bowl piece to compliment my setup. It was chill and fun. Would come again. read more

My favorite smoke shop in the area. Their glass selection is awesome! Got my bong bag, perc, and bowls here. If they don't have it, they can get it read more

Home boys rad. He communicates well with his customers and is sincere about all his prices. Pretty friendly and knows what he's selling. He'll let you know what's up and give you good recommendations on what you're looking for. Definitely hit him up if you need a bong or a stoge because this shops got a lot to offer for reasonable prices compared to most locations in the area. read more

This place is pretty awesome. They have a nice selection and friendly staff willing to help out!

I went to smoke zone on Valentine's Day later in the evening. I am very happy with my purchase. The girl at the counter was really friendly and took care of us. read more

They used to treat me very nicely but I won't be going back because I bought a vape pen from them for $170 but when I tried using it I couldn't get it to work and then found the same vape online for $25. I went back and they were able to do an exchange with me. read more

This is the only smoke shop I will give my business to!! Abel and Nate are awesome! They are very helpful and knowledgeable. Don't waste your time going anywhere else. This is the place!! read more

Make sure you do a 110 point inspection of everything you purchase. Bought a bubbler that had a hair line crack around half the intake piece that wasn't visible until it got dirty. 4 days after the purchase I tried to swap for another exact item but was offered $10 less than I paid as compensation/Store credit. read more

Usually good service here on the weekends, but last sunday i got a guy Rob who was extremely rude and unhelpful. When I was asking questions he gave me extremely bad service and was rude as well. I loved coming here, smoke zone was the kick it spot. But I don't know if I can come back here now. read more

Today is the 8th time I've come to this store and it was closed. A couple of times, there was a "back in 10 mins." Sign and I waited around for 20 mins and no one came and opened the store. I came after 10am this morning and it was closed and dark. It's a huge bummer because the staff are such nice people. The selection is okay as well. I was planning to buy a vape system and some eliquid. It's just such a huge let down to get to a small business that you want to keep in business and have it be closed. I've come by at different times and the doors are locked and I can't buy what I need. I'm so frustrated with this store. I guess I'm going to find a vape store that actually wants my business. Super bummed. read more

Always extremely friendly and have a good supply of butane. I have bought my last few rigs and nails from here and they always have something I am looking for. Glass is extremely reasonably priced and good quality. read more

Came in to grab some basics and got completely sidetracked by all the quality products these guys carry. I actually got there just before they were getting ready to close and was helped by Wyatt. Even though they were closing Wyatt took time to answer my questions regarding a new vape setup I was thinking about getting. I didn't feel rushed and he was very knowledgeable about the products they carried. He recommended some great setups and what's better I didn't feel that he was trying to sell me the most expensive one they had. I bought the stuff I went in for and I'm definetly going back to get my new setup. read more

Place is super chill, and the worker, I think his name was Abel was definitely helpful. Will come back again to buy my juices.

Clean professional quilty products. They have the rubber pipe great for on the go. Come check this place out and talk to Abl.

Definitely overcharged me. They were also very unprofessional, the employee thought it was okay to give me nicknames, I was very uncomfortable. Would never recommend. read more

AMAZING customer service by Andrew, he knew exactly what I was talking about and helped me out. I was in and out of there within 10minutes. Perfect place if you want amazing and fast service. read more