Purchased a vape device for $75. Got it home tried it out and it just wasn't right for me for a…read morecouple reasons. Drove straight back less than an hour later and was very disappointed to learn returns aren't accepted. No store credit nothing. Stuck w a vape I'll never use and out $75. The clerk recommended I come back when a manager is available. Guess I'll try that but I'm not happy w their policy.

Stopped in for a vape tank replacement and got a 50% off discount with a trade-in of my old tank…read more Very nice and knowledgable staff . Great deal and big selection. Right in the Village of Webster!

Great shop great prices plus if you become a member 15% off for $50 a year which gets you a t-shirt…read moreand 2 60mL juice

I had an excellent experience here! The guy behind the counter was very nice, and helpful. Exactly…read morewhat a vape store should be. I'll definitely shop here again.

this is what I would say is the premier vape shop in the rochester area. The owner is very…read morepersonable and also very knowledgable about his products. He is able to make solid recommendations based on what you are looking for, and in no way attempts to "oversell" the customer. Some very nice vaping " hardware" is here. If you are looking to purchase ejuice There are something like 1000 ejuice flavors available, which are custom made to your order, on the spot, how cool is that? And the flavors we have tried so far are really excellent! The shop itself is an inviting and comfortable atmosphere. Definitely worth checking out if you vape. My husband and I quit smoking cigarettes over 6 months ago and have never gone back... or even been tempted to, after years of trying to quit and relapsing. Vaping has worked for us, and very happy to have such a nice nearby local shop to patronize. Yay!

As a customer of a different local smoke/vape shop I was excited to find out there was a new…read morecompetitor in town, but the excitement turned to disappointment upon my first trip there. I came into buy 2.5ohm coils for my Kenger Protank, I found the store to be way overpriced on their coils, juices and batteries. Additionally, the selection of those items, i would call limited at best.For example, I usually pay $2.99 per coil, (at a different store in town) however at perfection vapes they were $4.50. I needed the coils so i bought them, but next time I'll buy them online. Just a heads up to my fellow vapers out there.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

I cannot believe how much the owner took advantage of my little knowledge. I was charged 30…read moredollars plus whatever tax for a vape that she doesn't have coils for and then she charged me another 35 for a small amount of juice. When i got home I google searched the price of both and at top prices it was 30 at best for both...DO Not go to this shop they are crooked and over charge me by $40 only because I was not knowledgeable.

I started vaping a year ago this month, this is the first place I went to. Sheiliah was awesome she…read moregave me all the knowledge I needed and I have learned a lot from her. My mod broke after I bought it she helped me with a receipt and everything I needed to send it back, without her help I would have been shit outta luck. The juice selection is the best it's a fun time coming in and looking at all the flavors I recommend any vaper to stop in.

I went in today to do some early Christmas shopping and was having a very hard time making my final…read moredecisions on candle sizes and scents. I believe the employee who helped me was Chris, he was so polite, patient, and helpful. I was surprised with the level of service I received. I am so pleased and will return in the future!

Needed a new bong in and out . Great pricing and staff! Got it home and she worked like a champ!read more

This store is amazing. The people working. There are so knowledgeable about every product and they…read moreare so willing to share their knowledge with you. They know what they're talking about. There's very willing to explain products to you and give you their personal advice. The store is clean. It's easy to park. I would recommend the store to anyone.

Used to come here all the time because they had great prices. Lived out of town for a couple of…read moreyears and came back for a visit so I popped in for a coil. $7.50 for one or 25 for 3?!?! First off the math does not work there and the particular pack was $8.99 for 3 online. Ordered that, replacement glass, and paid $8 for BS ny shipping. Still was under $24. Local 716 shop does $16 and I thought that was a rip. NOT TO MENTION THE SINGLE COIL I BOUGHT WAS GIVEN TO ME LOOSE; ALREADY OPENED. This place used to be so cool and has the potential to get back up there.

Literally don't think I've had a bad experience here. Everyone who works here is incredibly cool,…read morehelpful, and even the customers that hang out there are passionate about the products they love. It's so convenient for me, and it's so relaxed that it is my go to vape shop when I'm not traveling further out.