They did not check ID when someone used my credit card and helped a thief cause major fraud on my account. Would not assist me when asked.

10/7/24 2:50 Pm None of their disposable vapes work. The customer service is atrocious. The man there had no idea about the product that he sells. I bought a disposable vape and it didn't work, so I went back got a different one and he was angry and indifferent that he even had to help. Well a few minutes later that one also didn't work, I went back a third time and of course he had an attitude saying this was all he could do as he rudely grabbed a different vape. Don't shop here these people are just a**holes: read more

Smokers R Us - A defective Vape the 2/3 - Tobacco Shops Near Me - Portland, Oregon

In my 45 years of smoking weed I've never been sold a leaky bong. Don't buy the small $19.99 bongs with the skull designs melted in, that's the one I bought, which was leaking from the design. I brought it back about 45 minutes after I bought it, same dude who sold it to me said "I can't do anything about this, I don't know what you did to it since you bought it." He was going to sell me another $19.99 bong for an additional $10, instead of exchanging the leaky defective one. This ended up being a good experience though. he grabbed a bottle of water and poured some into another $19.99 skull bong to make sure it wasn't leaking, and did the right thing by exchanging the leaky bong for a properly working one. I've been buying bongs here since they first opened in 2015. I used to get medium sized (about a foot high) single bubbles, nothing fancy, for around $20. Then they quit selling those and I bought a super small about 7" high single bubble which was $19.99. I didn't think I'd like it but I got used to it and have gone through 2 of those. Now the same single bubble super small bongs have a skull design melted into the bubble, which I think just looks dumb and it also weakens the integrity of the water pipe. But that's what I have now. Next time I'm going to Head East on SE Division which has been my favorite head shop since I was a teenager in the 1970s. read more

12/17/2023 2:30 PM The guy who is working here knows nothing about any vapes or anything in here he is rude to customers and says snappy comments to people who try to simply get their order. Very unprofessional. Sadly I always come here but won't be returning because of how rude this guy was. read more

Ridiculously overpriced, regardless of what you're buying, expect to pay at least twice as much here than at mellow mood, which is only about 15 blocks northwest and southeast of here. I don't understand how these places get away with it, other than perhaps people want to support stand alone businesses-'I don't know if Mellow Mood is actually a chain, but still it's too expensive out here to be catering to inflation like that. Guy that works there with the dreads is hella cool though, no Portland pretentiousness, pretty knowledgeable and super chill. read more

Sold me a flum for $35 when they are $28 at nearby stores. Tried in store and it already tasted like it was burnt/running out. Cashier was unwilling to swap it out despite dissatisfaction with the overpriced product that i purchased. I wouldn't ask to swap it out if it was working properly. Every other store allows you to swap it out because there are problems when they sit in the box for an extended period of time. Take your money and business elsewhere unless you want a faulty product that they are unwilling to swap out read more

Guy who runs the place is dope. Good vibes, great selection, reasonably priced. Absolutely hooked it up when one of my vapes was a dud.

With Washington county banning vape juice sales, I was looking for a locally owned alternative in Multnomah county and this place is great! Good selection and reasonable prices. read more

Super chill staff and the owner will bend over backwards to make sure you get what you are looking for or something compatible.

This is an interesting little shop. It has an extensive selection and seems like a great place to go. I've been here several times and have made several purchases with them... The nice things I have to say stop there though. When I go in and have a fairly good idea of what I want, then it's great, but anytime I've ever needed help or advice, I've been sorely disappointed and left empty handed. Like seriously, I've never seen people so disinterested in selling you on their wares. It's frustrating, it's really frustrating. You know, because of their selection this is often the first shop I think of, but because of my experience of dealing with their employees, I often times quickly shove that thought out of my head. I've gone in there several times where I needed help making a selection, or asked for additional information on a product I was interested in, and damn. You know, it's like talking to that hawt girl at the party that has absolutely no interest in you. It's like well okay you know, I guess I'll take my money elsewhere, because you can't even be bothered to pretend to care about my business long enough to make the sale. I'm sorry I wasted your time by trying to be a customer. read more

First store I have ever been kicked out of for wanting to be helped! We made a decision based upon prior experiences over time around the city to return to this store. Myself and one other entered the store at approximately 12:30 PM for a birthday present. A male person was standing behind the cash register on the left hand side of the store. As we entered we were greeted with "hey" and we responded with "hello." We walked to the right side where the glass was displayed that we intended to purchase. After a short time we had our sights set on a couple items. I turned around to the person still standing behind the cash register staring at us and I asked "is there a sales person working this area?" He slowly walked around the counter and stated "that's me." I said in a regular tone of voice "as a sales guy you don't seem like you want to make a sale" to which he replied "look, do you want to buy anything?" Shocked at how rudely and quickly he responded with such a snide remark I asked if a manager was available and he replied "the only one above me is the owner and you can wait around and he might show up sometime." I asked his name and he said it was "Ian" and he continued on to say "you need to leave the store because you are not going to get any F*cking service here." Really!? Did he need to resort to vulgar language?! The funny part is we never received service to begin with. We gladly left. We drove no more than 5 minutes down NW 23rd and purchased $371.49 worth of items. On top of that we received a birthday and military discount. Things have changed at this store considering we have receipts for prior visits over a short timer period totaling roughly $2k. If the owner reads this, by all means feel free to justify the rude, unprofessional, and unwelcome behavior by your staff. Will we ever spend a penny here again? Never! Will we openly and gladly express our dis-satisfaction and steer the community away from this store? Absolutely, without a doubt! There are plenty of shops to choose from in the Portland / Vancouver area that deserve our hard earned money. read more

Smokers R Us - Tobacco Shops Near Me - Portland, Oregon

Brand new smoke shop off Burnside. Great prices on glass, almost half the price from what I've seen at other shops. The woman worker there was super friendly and helpful. This will be my new go-to smoke shop in NW Portland. read more

This is a great place if you can catch them when they are open. Today was the second time this week where I arrived during normal business hours to a "Be Back In a few minutes " sign. Seeing as I already made the trip over there I waited. After waiting outside for 10 minutes I left. Aside from the last two experiences, I think this place is great. read more

Selling counterfeit juul. Tastes gross and starts to burn 1/4 of the way through. Once I was finished with the purchase, he tells me I need to bend the connectors back because they don't work in the batterys. I told him they shouldn't be selling counterfeit products and he snapped at me. read more

Tragic!! I knocked over my water buddy and broke off just the top of my bowl. Not only did they carry my smaller than average diameter sized stem and bowl... the owner was super sweet and fun :) I'm new to the neighborhood.. Austin transplant! and she was very welcoming. Definitely coming back to support!! read more

Wrong vape juice for our mods (too thick) and crappy wicks that came in a plastic bag instead of original package and also were not strong enough for our wattage (burned out super quick). It's really hard to make a decision on a new vape juice when we can no longer smell or try the product. I know it's not their fault, but when you spend $20 on a juice that came "super highly recommended" only to have the flavor not even close to what is says it is as well as taste like cheap cologne, it definitely leaves a bad taste in ones mouth. Also got the run around about how we would have to wait until the owner decided to show up for any kind of resolution. Will not go back, even for emergency supplies. Would rather go to 7-11. read more

I don't recommend this place, its overly priced like double the prices you would find online and most of their vape stuff doesn't work.

A good shop, and the owners are very helpful. I was having trouble with some of my vape equipment and Dorothy really helped me get everything in order. I'm glad to have this shop in the neighborhood. read more