They did not check ID when someone used my credit card and helped a thief cause major fraud on my…read moreaccount. Would not assist me when asked.

10/7/24 2:50 Pm None of their disposable vapes work. The customer service is atrocious. The man…read morethere had no idea about the product that he sells. I bought a disposable vape and it didn't work, so I went back got a different one and he was angry and indifferent that he even had to help. Well a few minutes later that one also didn't work, I went back a third time and of course he had an attitude saying this was all he could do as he rudely grabbed a different vape. Don't shop here these people are just a**holes:

A great place to find a decent bong, and the the store manager was very friendly and helpfulread more

I purchased the vape Plus from Mellow Mood on 12-17-25. The vape never worked, it overheats. It's…read morethe puff co plus. Mellow mood won't take returns or honor the warranty. I contacted puffco, but Puff Co. has failed to honor the warranty as well. I paid $90 for a vape that never functioned, it's basically useless to me. I wouldn't recommend Mellow Mood if they are selling defective products and failing to honor warranties.

Huge selection, great prices, and the staff is always friendly and knowledgeable. The store is…read moreclean, well-organized, and they always seem to have exactly what I'm looking for. Customer service is top-notch, and they make every visit quick and easy. Highly recommend checking this place out!

I went in a couple days before Fourth of July and some white dude with stringy black hair was in a…read morefull nod and he was behind the counter working. This place does have a lot of good products, but if their employees are too high to sell them to you, I guess it doesn't really matter what they have for sale.

Great selection, staff knows all products available and very helpful…read more Good quality products

I'm from out of town. They didn't have what I was looking for but we're super helpful directing me…read moreto alternatives. Gabriel was great. Thanks.

Not very helpful and they dont take anything back even if you have a receipt. Not to mention they…read morewon't tell you what brand vapes they have over the phone even though they don't care but a handful.

Wouldn't exchange a cheap battery I just purchased. Didn't work from the jump. Requested receipt…read morethat wasn't provided at purchase , if thats a policy, notify your staff.

Every time I come in here, I always end up spending at least 20 minutes but that's because I get…read morecaught up chatting with the super chill staff. They're all;laid back and mellow, yet they always help me with everything that I ask (I am pretty clueless on the vape stuff so I ask a lot). I've been to a lot of head shops over the years, and this one stands out. I came in to get a new coil for a vape I bought the previous week and I needed help changing it (the manager Tyler did it for me t first time and I couldn't remember how to do it). Chase (or was it Steve?? I forgot) had a slip up changing it and broke the glass on the head of my vape). He was super apologetic about it but he and the owner George were super helpful with trying to find the right glass to replace it. They didn't have it and they actually set me up with an even better head and they didn't even charge me!! When I asked about what I owe for it, George goes, "Just pay it forward." I've only ever had good experiences there and it's my neighborhood shop so I'll always go there, but I'm definitely now recommending that all of my neighbors and friends use it because that's exceptional service. The atmosphere in the shop is great and youlll always have a great experience supporting this business! Thank you so much guys. Sincerely, Custie 4 Lyfe!

This vape store/plus has always been very friendly. I've always been addressed with nothing less…read morethan great costumer service. I even forgot my Drivers license once and was asked by the owner if he could see it. I understood completely as I should've had it on me to begin with. Went home not far and returned legally. I enjoy the atmosphere, variety and selection. What more do I need. Great job !! : ).