This place has a terrible store policy of no refunds which is problematic because they sell inferior products. Their seal proof containers do not seal. 100%. I bought a seal proof container less than two weeks ago and brought it in for either a refund or exchange or even store credit and they completely do not flex on their policy...even if they sell you equipment that doesn't and never worked. There need to be times when you flex with the customer, especially when you sold the poor quality product and represented it as seal proof. On top of me being direct but polite, the store manager decided to start an attitude with me, when I was being cordial about their product not working...not me breaking it. We are talking about a sealing jar...pretty basic mechanics. You all should have taken a stand but you didn't. You made an error. read more

Best customer service ever!! Both employees were super knowledgeable and helped me find exactly what I needed! Great selection at affordable prices. read more

This place is awesome :) no complaints very friendly people. In and out pretty quickly and ppl are v knowledgeable about their products

Great glass Cbd everytyhing !! Smoking needs vape juices to ciggs Staff is great Very laid be k atmosphere, will defiantly be back :) read more

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This location is all about Service Angel and Isaac came help me and gave hand and foot service being being good people and bring good vibe and brings good tribes read more

Smoking Burnouts Smoke Shop - Vape Shops Near Me - Austin, Texas

Amazing, I had a great time speaking with the people working here's so hard. It has been a ballast they helped with so much.

This place is the best smoke shop I've been in Austin. With all of the new versions of delta coming out, it can be confusing to navigate. The gentleman working explained the science of how everything works in detail and made some excellent recommendations. I've worked at a smoke shop in the past and consider myself pretty educated, but this guy had an insane amount of knowledge that helped me to make the right choice. I'll absolutely be back and recommend to all of my friends. AWESOME customer service! They are doing something right with the people they choose, they are so educated and well spoken. read more

Great shop, chill vibes. Devin was super helpful and made my experience quick and easy. Highly recommend

Incredible & [CORRECTION] they support products of woman owned businesses. 10/10 Since they likely can't mention their competitors, I'll forwardly say that I prefer to stop by here over Planket K. SB Smoke Shop's prices, quality of products & their variety of products of kratom & CBD are very competitive to that of over-priced, appropriating Planet K. Thanks for the business! Best. read more

this headshop has a great informative staff. they have a nice selection of products for sale. it's a nice local neighborhood shop.

Staff is extremely kind, helpful, and fun! For a little shop, they've got tons of variety when it comes to the little stuff: tobacco products, replacement parts, etc. I'm always impressed when I call in to see if something is stocked - and it is! Glass prices are also quite decent here. I'd absolutely peek into this place if you're looking to make a larger purchase or even if ya just need some ecig liquid. read more

They hooked it up! Really friendly staff and knowledgeable. Hidden gem for sure! I will be back.

This store is a gem, and Angel is always pleasant when I come in the store. Please stop by and check this smoke shop out. You will not be disappointed. read more

Very knowledgeable staff and super friendly. Hate going to smoke shops with shitty staff. These guys were super chill and helpful. Support local business :) read more

Nice place! Good amount of different stuff, with a wide range of prices - totally decent pieces for smokers on a budget, plus a lovely selection of locally made glass for the classier consumer. Nice people working. Check it out! read more

One of the utmost best smoke shops in Austin! A GOLD STAR from me on Customer Service! Top notch buddies!! read more

Smoking Burnouts Smoke Shop - Getting ready to fly - Vape Shops Near Me - Austin, Texas

These guys are awesome. I come here all the time. Best prices in town. Just got hooked up with free stuff

Keeko was very friendly and made sure all my needs were met.. He has awesome customer service skills.. I will keep coming back here.

I went into this little shop yesterday to find myself something special. They have a lot of cute pipes for low prices, and the staff is super friendly. I would have spent more money in there, but the person working directed me to a cheaper version of what I wanted. He was super friendly and fun to chat with. I will definitely be back! read more

Stopped by yesterday to find out if it was possible to somehow refill a very old (and very treasured) fireplace lighter. Staff refilled the lighter for me at no cost. So friendly and so helpful. I'm not a smoker so felt badly to not be buying anything, but was made to feel welcome. Would love to send business their way. Store was clean and well laid out, and staff was super. Highly recommend. read more

Dylan and the peeps are great! Shop is always clean and they are constantly bringing in new quality products. Highly recommend!

Awesome little place. The owner was super informative and helpful. Great prices. Large selection of all kinds of products. Will be going back! :) read more

1/23/2021 5501 N. Lamar location. Bought a $100 setup, came home to find out we need a battery. What is clear is that the staff do not understand the products that they sell. Absolutely unprofessional. Buyer beware. read more

Travis the owner knows his stuff, great local business to support. Prices extremely reasonable

This place is great. They have a variety of smoking essentials and something for everyone. Quality products and people who know how to use them. What more can you ask for?!?! I'll definitely be back. read more

I had a completely pleasant experience here! What a cute shop located next to a coffee shop! The door was propped open, the staff was present and welcoming. Not only did they have what I came for (Danish export rolling tobacco), I left with some extra goodies (dope ashtray, hemp rope, Mexican coke). read more

Great shop! Owner operated with locally sourced products at really great prices! Travis is as personable as he is knowledgeable. Check 'em out! read more

You know how when you walk into a retail [non]establishment and start looking around, and how you appreciate it when the vendor's "help" are cool and let you look around a bit until you look up to catch their eye? EVERY single one of the counter people there is SO cool that way. Even if they're helping someone else, they'll make quick eye contact to let one know that you're on their radar to help next. Because the shop offers a wide variety of any single item need, one will LEARN SOMETHING it seems, every time one is there to purchase. The person behind their uptown jewelry store type display cases is well-schooled on the items displayed, and, I've found, is able to answer any and all of MY queries which may range from the obvious to the mundane; I like to know about shit. Quality of every item I've personally purchased was of no question, and Burnout pricing seemed to be very competitive....no raised eyebrows here. If you smoke or bake or dabble in the game of good, you'll love this sweet shop. It is a huge GIFT from 'the Gods' that it's located in our neighborhood. Good place, great people, fine merchandise, well-priced. read more