On November 14, 2025, at approximately 10:40 p.m., an employee at the Burnet location verbally…read morethreatened me after I attempted to assist another employee by handing them a cigar to scan. The individual who made the threat appeared to be the store manager, described as a white male approximately 6'2" with brown hair, a beard, and glasses. I have submitted a police report through iReportAustin.com.

I went in yesterday to buy som CBD. I bought the biggest one they had, 3,000 mg gummies. I got…read morehome and realized that the tamper seal was broken and the paper cover underneath the lid that is supposed to keep it fresh was also partly opened, so it had definitely been opened by someone at some point and still sold. I went back today to try and exchange it and was told that their policy was no returns or exchanges. The employees at the store, who were very helpful and kind, called the owner, who said that they didn't know if it had been opened I bought it or if I had done it at home, so they would not let me exchange it, but instead offered 30% off my next purchase. The jar was still completely full, so it wasn't like I ate a bunch and then tried to return it I threw the whole thing away, since I wasn't going to take something that had been opened by the people selling it, and I wasn't sure if it had been contaminated. It would have been an easy fix, to exchange the product, and they would've had a customer for life. Instead, I'd advise anyone reading this to find a shop that does not blatantly steal money from customers, as this one has chosen to do. And if you do choose to buy from this store, be sure and check your product for tampering BEFORE leaving the store, as there is no help once you are out the doors.

Worst Service, attitude, communication, prices and they sell bunk products. Will never come back…read moreagain. 35 for a fogger set up. The fogger was burnt, and not filled all the way. wouldn't let me exchange it. "That's how they are" no it's not lol

Went to get some 5% nic juice for my vape they sold me .5% and said no refunds then proceeded to…read moresay they have no idea what 5% is. Felt like I was in the twilight zone whatever lady was there had no clue about anything.

FREE PREROLL LETS GO nice service good deals on galaxy gas come here if you need the goods will…read moreupdate with preroll review

Good and unique selection of pipes and water bongs! Got a little wooden on the go storage w a one…read morehitter. They had two different types, one of them being their brand, and while I felt bad, I liked the one that wasn't their brand. Another review mentioned them being "pushy", but that wasn't my experience. He showed me their brand one and when I told him I liked the other he just shrugged and moved on; not pushy to me. I also got this bad ass pineapple water bong! Super cute and haven't seen one like it yet! I'm happy

Love this place. Moved from Austin south and yet, I still travel to North Austin for my vaping…read moreneeds. ItsTHAT good.

Terrible and insanely small selection of vape juice. Employee hated her job it seemed and…read moreconsidering there's not other vape stores in the area you'd think the company would stock up better and take advantage of the lack of competition. #keepdriving

Stopped into Triple Buzz Smoke Shop on a whim and walked out genuinely impressed. The owner is one…read moreof the friendliest, most helpful people I've met in a shop like this. He actually takes the time to talk through what you're looking for and make suggestions. The shop itself is clean, well-stocked, and easy to browse. And the flower? Solid quality. Definitely better than what I expected walking in. Overall, great local spot with even better customer service. I'll absolutely be back.

Lucy provided 10/10 service!!! I will definitely be back every time!! This was literally the best…read moreexperience

These guys got me off tobacco in 2015. I moved to Alaska in 2016. Was in love with a house made…read morejuice. Was able to get hwy 360 sent to me there and am now in Lubbock and same thing. When an order got lost or may have gotten lost, Derek was quick to say he would replace it! I love these guys!!!

I will start by saying this is just a temporary four-star review. The aesthetics of this place have…read moregreat potential, and the vibe is still low-key and chill. They may be adjusting or sharing space inside but don't be mislead. The vape technician I worked with was able to remove that stubborn vape cartridge with a trick I will not disclose here ;-) He was very friendly and did not pressure me to buy any products, even though I wanted to. Walking in, the shop smelled like a perfect blend of tobacco, fruit and a slight hint of menthol. Nothing too strong or offensive odors. I was so surprised they were able to remove the cartridge with such ease so I'm bringing my two other Vapes that have just been sitting around in for a little tune up. I don't expect to pay too much for this (maybe $$ range). The prices seem reasonable and I wish I had brought in a little more money with me at the time so I could try some of the custom vape blends. I highly recommend checking it out if you're having some issues with a cart, or are in need of a new place for some custom juice. It could be a little difficult to miss if you are walking around the buildings/suites. There's not a prominent sign yet like the neighboring businesses (at least, that what I was looking for). They do have a sign on the door so you won't miss it :-)

I came when it was 8:34AM, all of the led signs were on, place says they open at 7 AM…read more Not a single employee was in the store, and the door was locked.

Easily the weirdest head shop I've ever been to in town. After a couple visits, employees are…read morealways super standoffish, and last time it literally smelled like a sewer line had exploded, but did the employee mention or apologize? Nope they literally said zero words to us despite making a small purchase. No "hello", didn't say the total, didn't say thanks when we left, just stood there. So weird.

Great & friendly service! A great selection of products and at a great price! Some stuff might be a…read morebit high in price but it's all worth it! Always a good vibe and friendly smiles when visiting!

No idea why there's bad reviews about this place. Just went in there for some vapes and Bear…read moreassisted me with finding the perfect flavor. Usually, one is compelled to write a review after a negative experience and rarely for a positive one. This is the latter. Outstanding customer service! Best prices around! Extremely clean and welcoming environment. I was treated like gold! Bear was exceptionally knowledgeable on all the products and got me in and out in a flash. However, he was very patient when I was deliberating on flavors. Thank you! I'll be back! Also they have a special sale right now...