I shop at the BelAir Sprouts about once a week, sometimes more! I always find what I need and if I…read moredon't the staff is always there to help! Especially Suzi and Jane. Two very pleasant employees that I always look forward to seeing.

I experienced extremely poor customer service today at this location. I came specifically to…read morepurchase the viral $29.99 meal deal but left very disappointed. When I arrived at the deli counter, I patiently waited while an employee was assisting another customer. After she finished, I asked whether we needed to take a number. She told us no, then proceeded to slice meat. Once she was finished with that task, she still did not acknowledge us. Instead, another customer walked up, and she immediately took their order, despite us having been there first and waiting for quite some time. We didn't want to appear impatient or rush her, so we continued waiting. However, after being repeatedly overlooked, I finally asked if it was normal to wait that long just to place an order. She responded that she "didn't know we were ready to order." Considering we had been standing directly at the counter waiting and watching her, that explanation was difficult to understand. The entire interaction left me feeling ignored and unwelcome. Whether it was intentional or not, the experience was frustrating and disappointing. Customer service should be consistent and respectful for all customers. What surprised me most was that the manager, who happened to look like me, shared that she had also experienced racism when she first transferred to this location. Hearing that only added to my concerns about the culture and environment at this store. Overall, the customer service was unacceptable, and based on this experience, I will likely not return to this location.

Truthfully I don't visit here often. The times i have they have seemed knowledgable and friendly. I…read morehad a few questions regarding some items a few friends needed and the guy was very helpful when answering them. They do seem low in stock of items but other than that I don't have anything bad to say. They offer military discount as well. All in all seems to be a great store. I would return when I need some vitamins or any other products they may carry.

Came here for some collagen peptides and general keto advice after an oil change appointment at…read moreFirestone. I explained to the associate that I had been gaining weight after 3+ years on keto due to stress eating lately. They gave me some great advice and suggestions on products that could help me. Hopefully they work!

****Editing to add: I explained my experience on the website as suggested below. In 48 hours or…read moreso, I received a message that they were sending my message to the local sight. Over 20 days later, I am not expecting to hear from the site, despite saying I would like someone to reach out. THIS IS UNACCEPTABLE. The $23 for the half filled acai bowls was a complete money grab with horrific customer service. **** I arrived at 7:10pm with my two kids that were looking forward to açaí bowls. I tried ordering on the app but was having issues logging in so I figured it would be easier to order in the store. We were the only customers in the store. I begin to place my order and ask them to substitute various things (all are options in the app). The woman working there says she doesn't think you can. I said the app gives me those options, should I just order online?? She says yes. I place my order - 2 different açaí bowls for $23. She makes two of the same bowls with the wrong toppings. She then fixes one and brings it back, it is still missing the banana that it comes with!!! She then says, they are out of banana. She does not offer any additional fruit or extra berries or anything. My son takes his bowl and is happy. She then tries to give me the other bowl that has the hazelnut drizzle on it. I explain that the bowl I ordered for my daughter does not have hazelnut because she does not like it and has mango. She says she will make a new one, takes the bowl adds mango and brings it back to me. I am not a difficult person, however, my daughter would not eat it with the hazelnut and for $23, we should get what we ordered. Annoyed, she throws the bowl in the trash. She makes a new one and asks me about the toppings again. Finally, 30 minutes later we leave with two açaí bowls. For $12 these bowls are certainly lacking!!!! We will stick with Pure Raw Juice by the mall moving forward. This experience was a complete disaster.

The smoothies are nice and thick the way I like it!!!! I only had 1 let down where my smoothie was…read moreunder blended. Never saw that person again. Each smoothie and bowl are great !!! I get a really friendly vibe when I go in. We normally go to the Bel Air Festival and the Aberdeen store where the NEW UMMC is. Outstanding, They are with customers who are challenged.THANKS GUYS!!!!

What have they done to the store in Belair? whoever rearranged things in there must have had too…read moremuch to drink!! There is no ryme or reason for where they have put things! You can't find anything! The jellies are on and end aile, not with bread or anything else! Please redo and put things where they make scense! And please, don't let a 10 year old do it!!

Very reasonable prices with plenty of variety of items. Every week they have different items they…read moreplace out other than food. Their famous saying is in today gone tomorrow. Which is very true echase there are certain things that I have wanted and they were gone the day after they were placed in the ad. Why I didn't give them 5 Stars is because when it comes to questions or just help in general it can be difficult in this store. I once waited for assistance over 5 mins and since the line was getting so long then told me ill have to wait longer. I thought customers were important but here it made me feel like they really aren't.

I buy my Bare Escentuals cosmetics there because I know of nowhere else local to purchase them. I…read morenever leave there without spending at least $100. The staff is never overly friendly, but I can deal with that. Last night I was taking my time looking at new colors, etc. A woman from the staff started following me around like I was going to steal narcotics or something, Then got rude with me. If I hadn't needed the things I had in my hand badly, I would have dropped them right there and left. From now on I will either find somewhere else local that sells the product or make sure I order online before I get too low. No more Healthy Options Medicap for me.