Chocolate Lab is such a fun and unique spot! Two restaurants share the space, each with their own…read moreordering counter on opposite sides of the building, with a common dining area in the middle. It's a casual atmosphere and gives you plenty of options. My family has been here several times, and we always come back for the crepes. They are rich, decadent, - truly a chocolate masterpiece. We've tried the fresh fruit-filled crepes as well as the Nutella and banana option, and every one has been delicious. There are so many tempting choices on the menu that it's hard to decide each visit. They also offer smoothies, teas, shakes, and other sweet treats, making it a great stop whether you want dessert or just something refreshing. Service is quick and friendly with only a little wait for the fresh made crepes. It's only a short drive from Etown , and honestly it's probably a good thing it's not any closer to my home because I'd be there all the time. This place is absolutely a must-try!

It's hard to see the sign from the direction we came in, but I'm so glad we made it in! There are a…read moremillion sweet things to tempt you. Turkish delight in tons of flavors, ice cream and gelato, cakes, fresh crepes, macarons...oh my. We went for the açaí bowls or smoothies, and just tried 1 slice of a pomegranate Turkish delight.

This place has such a great atmosphere. Decor is cute, service is great. The teas, shakes are…read moresooooo good. The shakes are so filling. The energy teas taste fantastic and they don't give you gitters like other places. Now can't forget about the açai bowls omgosh to die for.

Went in for the first time today and very impressed! Excellent service, delicious treats, and…read moreawesome rewards program. I will be back, for sure!

Owner is a kind woman. I got the white chocolate peppermint protien shake and the Clarice loaded…read moretea. It was fantastic. Highly recommend

Best soft serve in town. Limited hours, but well worth the drive and visit. Drive back open! Always…read morebuy a pint or two to take home!

My grandson wanted a thick delicious milk shake. Someone directed me to Dairt Del…read more THAT WAS THE BEST MILKSHAKE I EVER HAD. my grandson said the same thing. I got a strawberry and vanilla. Was surprised it had little pieces of strawberry

Service, top notch, great people…read more Food, could be better...I know they are going through some different cooks rn but dang I really hate half cooked wings. Atmosphere is chill and fun, and thats always a plus in my book. My main issue is that they charge Downtown prices for mid food that struggles when they change cooks.

Weeknight dining for 2 at the location on Paoli Pike, conveniently located near I-265 and State…read moreStreet exit in New Albany. Plenty of free parking. Waitstaff and bar staff greeted us upon entering and were great throughout our visit. My kiddo ordered the GOAT burger with fries, as well as a Nightlite lager beer on tap. He said his food was okay, but the brew was great. I ordered a taco flight of the Good, Bad, and Ugly accompanied by a side of black beans and rice. I liked the Ugly and would order it again since it had great flavors. The Good was fine. The Bad was okay, but not memorable. The rice and beans were bland for my personal tastes, so I'd opt to try a different side next time. I ordered a Rootbeer and it was Outstanding. We sat in a dining room located off of the bar dining area and it was fairly quiet for a weeknight around 7 PM. Lots of interesting concert posters and art on the walls. We plan to return soon to try the wings and I also would order the Ugly taco again.

Small locally owned business! Black owned! They have good bbq and awesome slushies! I was driving…read moreby when I saw a sign that said Slushie World! Turned around and it was worth the stop! One of the best burgers I've had in Louisville!

Stopped when driving around Louisville. We always try to support local and saw this brightly…read morepainted eatery. Its small and only has to go. Small menu but good. Rib tips, chicken wings, burgers, sides and slushies. Kids opted for Mac n cheese and slushies. Lots of yums coming from the back seat while they ate. Total bill for 2 slushies and mac n cheese was under $6- a steal. The ribs & chicken on the smoker smelled amazing. We would like to go back later for dinner & will update then but I expect it to be amazing.

No one really felt like going out to eat OR cooking tonight so since I had a great coupon we…read moredecided to use Grubhub for the first time. A good portion of what delivered to our neighborhood was fast food and that didn't sound at al appealing. We decided barbecue sounded like a good option and chose O's even though we'd never even heard of it. The reviews looked decent so we went for it. My son had 1/2 slab of ribs. My boyfriend and I both had pulled pork sandwiches. For sides we had potato salad, coleslaw, baked beans and believe it or not potato sticks. I was thinking it was a funky name for fries but believe it or not these were actually the canned potato sticks I remember from my childhood. Funny side but it amused me and who can argue with nostalgia? My son had an Ale 8 and my boyfriend had A&W Root Beer. We also ordered two pints of chocolate ice cream. This was all old time, home cooked, good food. The beans were my least favorite but everyone else seemed to like them. The ice cream? I think it is actually homemade. It's out of the way, and hence not well known, but I recommend checking it out.

One of the last warm days and i just discovered the best REAL ice cream in PRP. I came in to try…read morethe half price pumpkin flavor and was astonished at how good this was. You could taste the cream content and tell this was no chain store, this is playing in the backyard while you take turns cranking to make your own home made ice cream. Im going to be a regular. Lets support local shops and for sure O's Cool here on Dixie.

Stumbled upon this little shop while exploring downtown New Albany. I was immediately greeted and…read moreshown around the store. From spices to salts to sugars and teas this place has it all. I had no idea how many types/varieties of sugars and salts existed until today. Every product had a corresponding jar beside it, which you could open to smell (this was really helpful). I ordered a large Lemon and Cherry Tea, it was refreshing. I like that they have sampler sets, which reduce the costs if you were to buy the items individually. The prices are on the higher side but they do advertise their products as "fine spices, herbs, blends, salts, teas". I picked up 1oz of the Crazy Chicken Seasoning and 2oz of the Dragon Fruit Fusion Herbal tea. My partner chose 1.5 oz of Pineapple Sugar, 1.5 oz of cranberry Orange Sugar and pineapple upside down maple syrup 8.45 oz. Our total with my tea came out to $60.43 after tax. While I can't afford to shop here regularly, this place is a perfect stop for someone needing to pick up a gift for any occasion. The shop was organized well and inviting to newbies.

A Lesson in "Local" vs. Franchise: My Experience at The Spice & Tea Exchange…read more I'm writing this not from anger, but from concern for fellow consumers who prioritize supporting truly local businesses and expect quality products backed by genuine customer service. What I Thought I Was Supporting When I visited The Spice & Tea Exchange during their grand opening, I was delighted. The boutique aesthetic, the owner's involvement, the community feel--everything suggested an independent, locally-owned shop. As someone who intentionally supports local businesses over chains, I became a repeat customer, purchased multiple items, and referred others. The Quality Issues I experienced problems with two different teapots: First purchase: A yellow stoneware teapot infuser with a design flaw--a tiny screw that constantly came loose, making the lid crooked and unstable. The store provided a replacement (the glass teapot), which I appreciated. The exchange: I chose this BEAUTIFUL glass teapot infuser as replacement. Within a short time, this teapot cracked while I was washing it in the sink--not dropping it, not exposing it to temperature shock, just routine cleaning. I own numerous glass items--French presses, teapots, bowls--many for years without issue. I've even accidentally dropped glass items that didn't break. Quality glassware does not spontaneously crack during gentle washing. The Customer Service Breakdown August 2025: Since I do not live in New Albany and wasn't sure when I would be able to make it back to the physical location, I sent a detailed email to the New Albany location. No response. October 2025: I contacted corporate through their website. Customer service (Toni) was sympathetic and promised a replacement. However, she stated: "Since our stores are independently owned and operated franchise stores, if you would like a refund or credit, contact the store directly." Three months later: No replacement ever arrived. December 2025 in-person: I explained everything to owner Kellyjean Gettelfinger. She told me "glass breaks" and that their in-store containers also break "for no reason." She said she'd "be the one losing money" if she helped, and asked what I expected her to do. No accommodation was offered--no exchange, store credit, or goodwill gesture despite my being a repeat customer who referred others. The Franchise Reality The Spice & Tea Exchange is a franchise. It may be owned by a local resident, but operates under corporate structure that fundamentally changes the business: Quality Control: The owner likely can't source better products. Franchise agreements typically mandate approved vendors and products--explaining why she knows their containers break but can't change suppliers. Customer Service Limitations: You're caught between franchise owner and corporate--neither takes full responsibility. Corporate says "contact the store," the store says they'll lose money helping you, and you're left with a broken product. Where Your Money Goes: Your money splits between the local owner, franchise fees to corporate, and corporate-mandated suppliers (often out of state)--very different from a Mom and Pop where revenue stays in the community. Decision-Making Authority: Independent owners can take a loss on defective items to preserve relationships. Franchise owners operate within corporate constraints and seem less empowered to prioritize customer satisfaction. What Quality Retailers Do Reputable glassware companies (Pyrex, Bodum, Ball, Le Creuset) stand behind products with warranties. Quality retailers source products they trust, warn customers about limitations, offer guarantees, or stop carrying problematic items. When glass breaks during normal use, it's defective. A responsible retailer addresses this, not dismisses it. For Fellow "Buy Local" Consumers "Locally owned" and "local business" aren't always the same. A franchise may be owned locally and employ local people (so does Walmart), but the business model, decision-making power, and revenue flow differ fundamentally from independent businesses. If supporting truly local businesses matters--where owners have full autonomy, money stays in the community, and customer relationships are prioritized--ask whether a business is independently owned or a franchise. I believed I was supporting a local owner who would stand behind products and value customer relationships. Instead, I encountered corporate constraints without corporate accountability, unresolved quality issues, and dismissive responses to legitimate concerns. I don't write this to attack anyone personally, but because I care about where my money goes and what business practices I'm supporting. I hope this helps others make informed decisions and encourages all businesses to prioritize quality and customer care. Documentation available: Emails from August and October 2025 if needed. I wish I had photos, unfortunately I threw away or gave back what I had.