I have used the pharmacy for receiving medications for two IVF cycles and they have been fantastic. IVF is already a stressful situation to navigate. SMP phone operators were helpful, quick, and clear with assisting me. My medications came well-packaged, on time, and with additional how-to documents and packing lists. read more

Customer service at counter are A1 quality without any issues and will go over and beyond to complete the task at hand...... But the customer service hot line for patients needing to call in before you get to the site I non existent. You will be on hold for over 30 mins and still no answer from representative. Your best bet is to just go in and don't waste your time calling in, it an joke... read more

Absolutely do not use this pharmacy for retail purposes. I can't speak about fertility, but after a headache with them-long story short they took my copay for my daughters medicine and then they refused to fill it because they didn't like that I was getting upset. How disgusting to deny a child their medication. read more

I used this pharmacy for IVF medications. Keep in mind, the nature of this process means often times needing medications the next day, which adds to an already stressful experience. I needed medications overnighted to me, but the pharmacy had a power outage. First I was told I would get them the next day. Then I was told I would not. This went back and forth all day. So that night, I rushed to my doctor's office to get a spare medication, only to have my SMP medications arrive at my door the next day, a surprise to me. A lot of stress and confusion for nothing. Fine. Things happen. I can be understanding. The afternoon before my trigger shot, of which there is only one and can make or break your entire IVF cycle, I open the box to discover the vial is shattered into a dozen tiny pieces. Thank God I looked! After several phone calls and e-mails back and forth (I'm in full blown panic mode), some lady calls and tells me they have decided to send me a replacement for free. Wow! How f'ing courteous of you! I explained that yeah, the first one was defective. Now what gets me is the ATTITUDE of the woman on the other end. She was so curt with me. I asked if she could send me the tracking number of the package and her attitude was like I was the devil himself. I can deal with a lot. But ATTITUDE, when you were dead ass WRONG? No thanks. One of the pharmacists Jenny was at least responsive and helpful. Whoever they have answering these phones? They need to be replaced. Because every single one was sweet as pie when you were giving them money but once you called with an issue, they seemed to think you were way beneath them and how dare you complain. read more

SMP Pharmacy Solutions - My medication arrived like this. After going back and forth all day, they finally said they were willing to replace it for free. Gee thanks! - Drugstores Near Me - Miami, Florida

Every time you call the pharmacy, you are immediately put on hold for 25- 40 mins. Then the customer service reps take forever to place your order, so be prepared for at least an hour on the phone. They try to push you to use their "mobile app" which looks like it was made in the 1970s and is not user friendly or effective in the least. If you have a choice of specialty pharmacy, do not use SMP. read more

Progyny Insurance made me order through SMP for my Fertility meds/ treatment. For this treatment you basically need your meds same day delivery. I had HUGE issues during this stressful time for this stressful process. 1. They didn't send me ALL of what my clinic ordered. and because I didn't know exactly what my clinic ordered, I didn't know what I didn't have. My Clinic repeatedly said "they aren't supposed to do that, they need to send you everything we ordered" I ended up being the middle man between the clinic and SMP and SMP refused to send me what the amount I needed with their "no waste policy" 2. After telling me they cant send me my whole order, they also said "fed ex might be late due to covid" OKAY.. so you wont send me 5 days worth (only 3) but also my orders might late and that means I need to keep calling you every other day. 3. Twice the Southern CA rep said she would call me and didn't. She promised me a Monday phone call, and when I didn't receive one in the AM, i call 7 times and only got the answering machine until i finally got her at 4:30 pm and she said "well we are open until 6 you know..." OK but I dont have ANY meds, and you were supposed to call me today and send them tomorrow! 4. Another time she promised me a wednesday call at 11am, NO CALL, no return call when I left a message. Then thursday at 4PM she claimed "we said thursday at 11, and you didnt pick up" Are you f***ing kidding me? She was almost going to argue with me, and this point I'm on emo fertility meds and she is absolutley horrible.. I think her name is Lilly. ANNNDD all this didnt even work for me, the meds didnt work, and a big part of me not wanting to try again in my process is because I cannot deal with SMP. My clinic said ALTO is better and to demand to work with them, and not SMP. read more

Waiting long time for contact with them , order not arrive in right time , so hard when I order my description!!!

I began using this pharmacy as I had heard they carried good prices. I used them for a year and a half for my prescriptions. EVERY single time, I would get a call, stating my medicine was ready, and I would drive down to pick up, and Oh! Surprise, nobody knew about my prescription, the call, the medicine, was obviously not there nor ready.. Really unprofessional. I ended up needing 2 trips there for pick up, and/or a long wait before I got my medicine. It is really unprofessional. I wrote a review on Google and they replied that It had been all my fault, as I had delayed the pick up so they had returned my medicine. Excuse me: I am talking not about a single time that might have been the case, but a year and a half of my asthma prescription. They have moved to Doral and are far away, but seriously, you need to get your act together and sync the phone calls with the actual prescriptions being ready. Good luck. I have just read the reviews of other customers to find (no surprise) that many people has had the same experience, problems picking up meds, awful phone service, long waits. I am not the only one. They need to get their act together. read more

I can't say enough good things about pharmacist Jenny Lynn Sanchez and her team. They were able to quickly obtain my medication and it was a very smooth transaction. My medication was in short supply but they were able to make it happen. I highly recommend them and they are very knowledgeable and affordable. I waited in my car and my Rx was promptly brought to me. Good job! Thank you! read more

I've found that they often don't call you to follow up on the prescription and process it after your doctor submits. Additionally they will put you on hold for extended periods of time and charge you extreme shipping prices. Do NOT recommend them. read more

If I could give this 0 stars, I certainly would. This is the most unorganized pharmacy I've been to. The girls who answer the phone do not care about you or your prescription. They will hang up on you several times before someone actually answers. They will tell you for days they have never received your prescription when in fact they have and are just too lazy to look for it. Save yourself the trouble and go elsewhere! read more

SMP Pharmacy provided me with the best service I could have wished for during my stressful IVF cycle. Elizabeth has been with me in all step of the way when comes down to make my medication available and making sure I would get them when I needed.. She would be readily available through email every time I needed her. Thank you very much SMP and Elizabeth for your prime service and willingness to help me!! I appreciate!!!!! :) They will definitely have my business again!!! read more

I used to go here because they were the only pharmacy that carried my pain med. I went to them for 9 years paying their super high outrageous prices. Then they didn't have my medication in stock for several months, when I went back after they got it in stock they told me I was no longer a customer because I haven't gotten anything filled in the last 60 days. So basically after being a customer for 9 years I was no longer considered a customer. Their cash price was literally 10-15xs higher than Walgreens. They treated me poorly and they lost my business forever. They don't accept any discount pharmacy cards, not even from the state. STAY AWAY FROM SOUTH MIAMI PHARMACY! read more

Special order medicine. I'm not coming here because it's close, or because the service is outstanding, I'm coming because I have to. Me, and I assume, many others. They do special order medicine, stuff that other pharmacies don't stock or make. They parking lot needs help, but otherwise, they have friendly quick service and most importantly, the stuff you need. read more

I have been using SMP for my prescriptions for years now and I have always had a good experience. The only thing that I have not been able to do is get a number, email or some way to communicate with customer service for a request that I have. Lately when I call or when someone from SMP needs to call me, it is a non english speaker. I need someone that speaks english. read more

My prescription was submitted to this pharmacy since the beginning of November. While I understand the delay of having the insurance approve the Med, I don't understand the fact that their service is atrocious . No return phone calls, no updates, and every time I call the person is not available to speak. I have serious illnesses and have dealt throughout many years with specialty pharmacies before and it's never been this bad. That's putting it mildly. I just contacted my doctor to start from the beginning with another pharmacy. It is really bad! Don't be fool. Did I mention my medication is not difficult to get, simply eye drops that my eyes need daily. So figure out why they're so bad in their service. Insurance already approved them and I still don't have them. read more

Called and was placed on hold for over 15 minutes . Needless to say I will be going elsewhere for such expensive medications and there are a lot of other pharmacies out there that have much better customer service . Such a shame . read more

I like rooting for the home team. Was ordering fertility prescriptions from an online competitor, and chose to deal with SMP to "shop local" despite it being a few dollars more expensive. My prescription regularly cost roughly $110. I went to pick it up today and was told it would be $195. When I asked why the price was nearly double, they said because it is harder to get and there is a shortage. Called my old pharmacy FP (online retailer based in Mass.), and they were willing to fill the same prescription for $96. Not sure if SMH practices are legal, but they are certainly less than ethical. Do yourself a favor and go elsewhere. In this case going local is not worth it. read more

Always my go to for the slut candy. Aka morning after pills. You can buy as many as 10 at a time which is virtually unheard of these days

ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! Please do not patronize this pharmacy unless you are prepared to be dealt with rudely and without compassion. They recently delivered my cat's medicine to me in the incorrect formula and instead of apologizing for the error, they REFUSED to refund my card and told me I was unethical for disputing the charge on my credit card! I have not experienced such malfeasance in all my 30 years dealing with various pharmacies. I would definitely not recommend this pharmacy to my friends, family, or worst enemy. Steer clear Miami! read more

It took a while to have my prescription filled but it was a compound prescription. They kept me informed on why was taking longer. Very friendly and courteous staff. read more

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Every time I need to get a prescription they claim they do not have it. When I claim it has been sent in...they magically find it. When they call to tell me it's ready to pick up...again not ready. Do NOT recommend this. Even worst now with outside pick-up-nobody answers the phone...worst experience.came again today and it is still happening.. read more

Don't buy your Lupron kit here. They will rip you off. Try Walgreens in Margate instead. It's about 1/3 the price.

I first dealt with SMP March 2018 .The Representative on the phone who filled my prescription lied to me about running my insurance. She insisted that insurance did not cover my medication.I later find out it is out of network on my own.What annoyed me more is that the Rep took all the information she needed from my insurance card, waited a moment, and then said it was denied. i do not appreciate being lied to . Don't waste your time and Save your money!! Because your insurance may be paying your medication. read more

The staff at the South Miami pharmacy on S. Dixie Highway is extremely accommodating. I'm giving them a five star review because not only did they assist me properly and understand the specific medication that was prescribed to me, they also took it upon themselves to make sure that they could fill my prescription within a timely manner. After being a customer at certain chain locations such as Walgreens and CVS, finding one that feels neighborly and humanistic is refreshing. Thank you. read more

They have delivered all my medications on TIME. The staff is great and extremely accommodating. They communicate with my Dr., and follow up with me. I can reply on them 100%. read more

I got the most helpful & professional service from one of their phone reps, Hector. He listened to my dilemma regarding my very elderly mother's medication needs and made a few phone calls and was able to recoup service that I had given to Publix pharmacy. I decided that if SMP could provide competitive prices AND have an outstanding young man like Hector take care of my needs, I would give them my business. Hector was smart, sharp and super accommodating. read more

I called one week in advance to ensure pharmacy carried my prescription or at worst could order. Wow this place completely lied to me by giving me a quoted price which I agreed to. I showed up with paper prescription and this Pharmacy does not have access to the medication I called about. read more

Not too happy....they were supposed to deliver my Rx today but didn't. They're closed tomorrow so I'll have to be late to work to pick it up. Walgreens by my house delivers & is reliable....won't be using them again. read more

I have tried to fill a prescription several times. It is a disaster. I rather go to CVS. I went to south Miami pharmacy for service and received the worst service possible. There was another customer next to me complaining of bad service. I don't know if company sold but not the same. read more

Excellent service provided by Rosely Ruiz.

Ordered $5k worth of medications that needed to be refrigerated for overnight priority morning delivery shipping. What arrived was a box that was NOT marked priority at 5pm the next day, more than 24 hours AFTER it was packed. In addition, the contents were hot and thus ruined. The items that had to be refrigerated where packed in a single cooling bag with a single small ice pack. The icing on the cake, is that not more than a day later, my credit card started getting fraudulent charges in the same block as this pharmacy. I have never had a fraud issue with this card in the 6+ years I've had that account open and VERY active, until dealing with this wretched company. Update: While they head pharmacist has helped rearrange a replacement delivery, I am still not pleased with the services provided. I had to pay extra for priority "morning delivery" and had to beg to get a second cooling pack added to the shipment. The second delivery was not much better. FedEx didn't deliver my 10:30 am package until 3PM. Glad I insisted on the 2nd cooling pack. The only reason I am upgrading the review to 2-Star is because the head pharmacist was willing to help arrange medication replacements. read more

If you've ever had some type of surgery or have an elderly person you have to take care of, then you know the pains one goes through when having to search for a place that carries and sells affordable durable medical equipment. My younger brother recently got a cast on his leg and to help him be more mobile we had to get him a cam walker along with a crutch. Now the crutch was no problem finding, but this was the only pharmacy I could find with a cam walker in his size (he has quite a large foot). Not only did they have what I wanted right as I needed it, but they were able to give me suggestions in order to make his time with the cast a more bearable one by suggesting other equipment, such as a bath handle and the works. I thought I was going to have to bust out some serious cash for all of this, but boy was I wrong. They were straight forward and suggested the best suited items, rather than the overly priced duplicates. The staff really seemed to know there stuff and were so kind and helpful. I recommended them to my cousins and they have similar experiences. Thank you South Miami Pharmacy for making this nightmare a more bearable one. You guys rock! read more

I have always had a wonderful experience with this pharmacy. They are very friendly and extremely helpful whenever I need to fill a prescription. They always help me find manufacturer's coupons for my expensive prescriptions. And best of all, they deliver all the way up to Broward County (I believe they will even deliver in palm beach county). I've never actually been to their storefront because I do all of my business through the phone with them and have them deliver. Easiest pharmacy experience ever. read more

great intelligent customer service. medical supplies, vitamins, arm and back support wraps. great inventory. read more

this is the best pharmacy ever!!! they are fast, efficient, get you all the best savings and coupons available. Forget CVS and Walgreens, I will only come here for all my prescriptions!!! Everyone is very nice and go out of their way to help!! read more

The woman on the phone who filled my prescription lied to me about running my insurance. She insisted that insurance did not cover my medication and I insisted that she run it anyway to check. She took all the information she needed from my insurance card, waited a moment, and then said it was denied. After I purchased 2 of the 5 vials I need I called my health care advocate because she assured me the meds were covered. Graciously my advocate called SMP the next day to find out if they needed help running the claim. She was told the medication is a compound made in-house and the charges for the medication are primarily for the time it takes to mix it, not the ingredients, so they're unwilling to run the claim or accept less for the medication. The woman I talked to could have told me this in the first place! I will never again use SMP unless I absolutely cannot source the medication I need from anywhere else. I do not appreciate being lied to. read more

I was obtaining my prescriptions at CVS for many years. I live in Palmetto Bay (that should say something as I drive to SMP frequently!) Need I say, CVS is horrible with their prescriptions. The pharmacist's do not care about the patient, whatsoever. I finally went over to SMP and have never turned back. Kikki is amazing and quite frankly, their entire staff is phenomenal. They always are accommodating and go out of their way to make sure you have what you need on a timely basis. In fact, recently, I had been on vacation to Europe for two weeks and they went out of their way to get a vacation override. My prescriptions are always filled quickly regardless of the day, time or lines and they know me. Their employees are also very communicative and keep you up to date when dealing with the nightmares of insurance pre-authorizations and the like. It is the best pharmacy in Miami. read more

SMP was used by my physician to prepare a special medication. SMP was efficient in following up with me on the same day, Tuesday. I was told the meds would be delivered by Thursday. Thursday came and went and no delivery, so we called on Friday with a promise of delivery. No delivery on Friday nor any call back. Monday, we called again with promise of delivery up to 10:30 pm. No call, No delivery. My condition worsened over the weekend since I was only supplied enough sample meds to last until Friday from my physician that would alleviate my pain, inflammation. Instead of enabling me to continue a progressive recovery, my condition has relapsed due to the lack of attention from SMP. WHAT IF MY CONDITION WAS FATAL. read more

SMP I did not leave to another location, because After having an argument with the staff I did not budge. I refused and they decided to help me! I am always being shipped off to another location and my orders are a mess. The staff is rude and unhelpful, so rude that when I walked in Saturday morning i was told that it takes anywhere from 24-48 hrs to receive and fill a prescription from the doctors office. And that I would have to wait till Monday to get my meds! Really? And I eas not "promptly" helped I was sitting in your pharmacy for 1.5 hours! read more