EDIT 9/22: I wanted to note that I got a prompt email from the manager Nick today that addressed the issues I brought up. He assured me that there will be new training and that there are recent hires that may have missed some crucial care notes during training. Mistakes happen, but I'm glad there's people like Nick at Snake Discovery to make sure those mistakes don't become choices. Tarantulas tend to freak people out, and I used to be "people". When they are in stressing situations, they can seem even less appealing, making people miss out on their intrigue and beauty. As I said in my original review below, this was my only (and hopefully last) complaint about the store, but I appreciate Nick for making sure the quality of care is to standard for all creatures, not just the reptiles.
------------
9/21: I have a new SIBB So my husband and I come here often for feeders as we live literally right down the street. As tarantula hobbyists, we always check out the tarantula stock when we stop by. Well, today I was appalled when we saw an ADULT cricket inside the enclosure with a frantic, highly stressed, Socotra Island Blue Baboon sling. This sling's leg span is hardly an inch, and the cricket was just over that. In the 10 years that I have been keeping and caring for tarantulas, I have never in my life seen any situation where it's appropriate to feed a sling of that size an adult cricket, no matter how potent their venom is supposed to be.
The enclosure they had the SIBB in is 2x2x4 with inadequate substrate height. The picture attached shows the lowest point of the substrate which is an about 2/3 inch. Not adequate for this species AT ALL. The highest point was a fluffed up piece of peat moss, but it was just a small section of the enclosure. This species is not an arboreal. Most places will describe them as terrestrial, but they are semi-fossorial or opportunistic burrowers. This is not the first time I've seen enclosure mix ups like this at Snake Discovery, but I needed to do something because this particular tarantula was not having a good time.
We brought it up to Victoria at the counter who said that wasn't normal, but she didn't know who took care of inverts last. The next thing she said was that actually they can take down prey that size so it should be ok, though she doesn't know much about tarantulas. She did not go to see which of the SIBBs I was referring to, so there's no way for her to know if it was actually ok or not for its size. I did not plan on purchasing any additional tarantulas, but my husband and I decided that we needed to go back and buy the SIBB or nothing was going to be done.
We made the purchase with the intent of getting that mondo cricket out right away. We made it home, but before we could reach our door, the cricket started jumping around after the SIBB again which caused it to run up to the top of the container to the lid. Again, because they aren't arboreal, it inevitably fell to the lowest point of the container. We dropped everything and got the cricket out, but now our brand new spiderling is limping around in the container. I'm not sure if it's from the fall or injuries sustained from the cricket, but this was all wrong. PetCo level incompetence, and I hate that I'm saying this about Snake Discovery.
I wish I could say that I'm never going to shop here again, but they're generally a fine store with the exception of how they care for their tarantulas. And I can't even say that I'll never buy a tarantula from them again because if they're kept poorly, I'm not going to just let them stay in their care.
Poorly educated staff creates poorly educated customers, and with all the tarantula care misinformation floating around online, they don't need to add to it. I just want someone managing the staff in charge of these tarantulas to teach them how to do better. Create care sheets. Re-training. Something. read more