My wife stopped in on Thursday, March 23rd. She was met by an overweight man with a strong country accent, who seemed infatuated by her Florida tags. He kept saying very loudly "she's from Florida" (she grew up In Waynesville, not that it's relevant). He then quoted $150 for an oil change. My wife said I hope you haven't started raining oil yet, please close the hood, and I'll go somewhere else. When she arrived at the somewhere else, they pulled out her air filter in advised her that it appeared to have been dipped in old oil. They checked the airbox to ensure that there wasn't a discharge, and it was not. It appears that the overweight gentleman that I referred to earlier, was trying to get some extra business by dipping a brand new air filter (I had installed it less than two weeks prior) into a vat of used oil in the hopes of an upsell. I emailed the "corporate office" (it's an AOL email lol) and got no response. There are better people and places to do business with. read more

Snappy Lube - Dipped air filter - Auto Repair Near Me - Waynesville, North Carolina

Had oil changed on 6/2/23 at Waynesville NC, Dellwood road location. Took close to an hour to complete Saw tech wiping off my motor profusely. Stench of oil burning off still a day later. Found oil spillage all over the top and sides of motor. $116 for an oil change and they can't even do it right. Or even inform me of the spillage at check out. And have to be subjected to Duck Dynasty on their in-house TV. They suck. Never again. read more

Snappy Lube - Oil spillage on motor. - Auto Repair Near Me - Waynesville, North Carolina

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It wasn't a life-changing experience here at the lube station, but it was an oil-changing experience! I came in when I spotted the crew out front joking and smoking cigarettes in the driveway- idle hands. So I pulled in, and they got right to work pulling the car in for me, rattling off a bunch of questions about the car, and popping the hood. They were quick- like NASCAR pit crews, they hollered out to each other as they completed tasks on my car so they worked in unison. I walked down the street to the auto parts store while I was waiting to get some replacement headlights, and when I returned they offered to install the new bulbs for me. They tried to upsell on a few points, but it's nice that they offer to swap out filters and such. The price of the oil change was typical for what I usually pay for such a service. In all, they were quick and efficient, and were good about communicating all the work they were doing and wanted to do, and asked for permission before proceeding. They were honest and fast! When I left they had some religious literature, which is there to help people change more than their oil. read more

Wish I could leave a lower review. Came in with my 2005 Ford E450 Diesel RV to get serviced before my trip back to California, over 2500 miles away. I asked them to do an oil change on the RV and they said sure. They mentioned it was missing the oil fill cap so I mentioned to have them put it back on along with a differential and transmission service. I told them I needed new wipers too. Long story short, they put everything back together on the RV and forgot to put the cap, never installed windshield wiper blades, never did the transmission service nor the differential service all because they didn't have the correct tools. What a shame. NEVER COME HERE. PERIOD. read more

Snappy Lube - My RV - Auto Repair Near Me - Waynesville, North Carolina

I've been here several time and always get great service. This place is a quick no nonsense service station. The employees are always friendly and ask the right questions. Definitely pick this place. read more

I've been going to Snappy Lube on Dellwood Ave in Waynesville for about twelve years. The work has always been done professionally and at a reasonable price point. Until now. I went to what I thought was Snappy Lube in early March to have my car's oil changed. When I discovered two days later that the car was leaking oil I returned to the garage (which is now Strickland Brothers Ten Minute Oil Change), presented my invoice and a "pit tech" went down in the pit under my car. He didn't say a word until he came out. He told me that he had put in a new oil pan plug and a new washer. He said that was all, I was good to go so I left. He had exacerbated the problem, requiring me to replace the oil pan, which I did at the cost of $566.60. They have refused to reimburse me for my expenses. I quick look at the BBB will reveal that this is standard procedure for this company and I would urge anyone to go elsewhere. read more

Snappy lube always trying to ask for more services, trying to pulling more money from customers with any times the customer only want to do the oil change ! read more

Waited in my car for over 10, saw several employees hanging out outside of the place talking on phones and with several other people. No one ever approached my car to say it will be just a minute or anything. read more

A ripoff. I went to this place for a standard oil change that was supposed to cost around $40. First off, the technician felt the need to explain to me that the filter-like thing that air passes through is called an air filter. [sigh] "Condesplaining" isn't unheard of at these types of places, especially if you have two X chromosomes. The plot thickened when I got the bill. The technician had added on a part without asking me first...and this part was marked up 100% over retail! I asked what standard mark-up for parts is, and he refused to answer. More importantly, however, isn't it standard to ask the customer before replacing anything? The bill was just south of $60 by the time the mischief was over. Find another place to get your oil changed, one where they won't foist unwarranted charges or explanations onto their clientele. read more

YES! It is as good as it gets. As I started my 5 hour car ride, I decided to stop by Snappy Lube for a quick fluid check. They are always quick. Fluids were perfect but Sam insisted to check my tires. I said the tires are ok I am in a hurry. Sam still insisted. He said it only takes a minute and there is no cost. Ok, I said but make it quick. Wow! Sam found the tire pressure in one tire to be low and also discovered a nail in the tire. Thank you Thank you. Snappy Lube saved me from a horrendous car journey on the interstate. I am forever grateful. Lois Hollis read more

I've been using this Snappy Lube for a little over a year now. The service is fast and the techs are very thorough. They keep a record of all my vehicle maintenance so I don't have to. There are some places cheaper but they usually have add-ons or overruns that jack the price up over what they advertise. This Snappy Lube always gives an accurate estimate right up front. read more

I have never paid $52.00 for an oil change in my life. I should have asked the price beforehand, I'll accept that responsibility. This is a caution announcement for anyone else who may think to patronize this business. Anywhere in Waynesville is far cheaper!!! Even the dealerships!!!! read more

We live in Sylva, but always come to this Snappy Lube location as it is far superior to our local Snappy Lube. The employees here are friendly, efficient and trustworthy. I feel like I can trust their advice. The Sylva location seems to be staffed with snake oil salesmen - they try to convince me that I need to drop hundreds of dollars each visit. Additionally, this location has a clean and comfortable waiting area. I feel like their service is a good value and it's not a painful process to get the oil changed. read more

Do not go there! Extremely poor customer service. Car wash did not complete the job. It just shut down! The guy working there made no effort to refund or correct the problem. Just shrugged his shoulders. What a guy!! read more

Great group of guys, they went over everything with me and asked before proceeding with anything. Even came out with evidence from the car to show me things that had wear and tear and needed to be changed. Quick oil change and topped off all my fluids, definitely coming back! read more

needed a state inspection, so I stopped in for that and an oil change. they spent 5 minutes and came back with a list of problems they needed to fix before they could pass the vehicle (some valid , some not). Told them I'd have the work done where I normally have all my work done , but to go ahead and change the oil. They stated I should just have the oil changed there as well and charged me $23.00 for their time. I agreed and got out of there as quick as I could. This is also the place that left the oil filler cap off when I last had oil changed there years ago. go somewhere else if you can. read more

I frequently use quick lube shops for oil changes in my work truck. This was the worst experience I've ever had at any shop, the staff had no concerns for covid-19 precautions, no mask, no plexiglass barrier. I was greeted by a tech who left greasy hand prints on my dash. I asked for mobil 1 oil, I was told it was considered a "bottled oil" change. The pricing board listed a bottled oil change at $60. When they finished i handed my card over to the girl at the register, only to be given a receipt for $103.... when I questioned it she stated again thay it was a "bottled oil" change, so I showed her the price on the board and their justification was that my truck requires 6 qts of oil. $40 for an extra quart of oil???? I then spoke to the manager on the phone, he was extremely rude and told the girl at the counter to call the police if I wouldn't sign the receipt. Never have i had such a poor experience with an oil change shop or customer service in general. read more

Some friends of mine recommended that I have my car serviced and my oil changed at Snappy Lube off Dellwood Rd in Waynesville before I left for my trip to Florida on business. When I was there , I was told that my filters had to be completely replaced as they were damaged ..I agreed but when It was time to pay for my car...the oil change turned into over $140.00...high, but still ok if the job was done correctly...but it wasn't! They did NOT tighten the oil filter in place after they added the oil and all of the oil leaked out! Needless to say, it caused huge problems for me on the road. I was a woman driving alone on the road and when I left Snappy Lube they did a check of my car and I was told it was completely road worthy. Not only did their actions ruin my engine completely but I now have no car to drive and I am stuck in Florida with no way to get back to NC.I am going to give them a chance to make things right and I will keep you posted, but I am NOT a happy camper...this should NOT happen and I am going to lodge a complaint with the Better Business Bureau, as well as social media complaints read more

While traveling on vacation we happened to stop here for an oil change..total cost $50. Comparable to home (Ohio). Staff was friendly, efficient and didn't try to sell us anything we didn't need. Very pleased with service. read more

Stopped by for my regular service but the "check engine" light came on just before I got there. Turns out the crew discovered a vacuum leak that was causing my truck to stay in 4 wheel drive. They fixed it saving me some major downtime. It's a pleasure doing business with Snappy Lube. read more

this place is worst I have ever saw they quoted me 69 on a oil change and 13.60 for a inspection when I came back to pick up my car they said the bill was 122.53 this is out rageous also they lied said my car holds 8 quarts this is a 6 cylinder mustamg it hold only 6 quarts the ford place right across the road told me this they said it took 8 quarts to fill it up and chargered me for 8 quarts if that car only hold 6 and a gt can only have 7 how did my 6 cylinder hold 8 liars thiefs I'm reporting u to the better business bureau as fast as I can I will never go to a place like this hope u like your 2 free quarts of oil u cheats I live in canton nc you all are rip offs read more

I went to Snappy Lube off of Russ Avenue for an oil change. The tech talked me into changing my cabin filter, which I did, paying $30 for the filter. Today, after only 9,000 miles, I went to another mechanic to have a routine oil change. He informed me that my cabin filter needed to be changed. When I told him it was just changed 9000 miles ago, he informed me that there was no way the cabin filter I had presently in the car could have only 9000 miles on it. It was our conclusion that Snappy Lube charged me for the cabin filter and never changed it, ripping me off for $30. The same tech at Snappy Lube also talked me into getting the "KoolAir" service. Probably blew cool air around the engine. I paid $39.95 for that. Never again. read more