They overcharged the Medicare approved amount and refuse to refund me $128 over a $20 dispute with…read moremy secondary insurance.

I had made the appointment. It took three weeks to get in and they sent me the address and that…read morelittle bit of a problem locating the business. It is in a larger building and there's no signage, but I was able to call the gave me easy directions how to get in and to the location once I was there they were very pleasant. They had up-to-date equipment and they were very thorough. Once I got my prescription, I was able to get the new glasses that I needed so I would say they were very, very good.

Had one successful surgery and one botched surgery. I was told the machine malfunctioned. But…read morethe followup surgery suggested that there was an attempt to complete the surgery without a functioning machine and damage was done so new implant did not provide expected sight correction. As a result, I will have to wear prescription lenses. Office personnel are efficient and competent. I am certain their surgery success rate is better than 50% but I would not return for any reason.

Terrible. I've been a patient for years. There has been some change and you can no longer see…read moreOphthalmologist and have a contact lens check on the same day. So, you need two appointments on different days. It sounds like they want to charge me for two appointments instead of one. Will make a change.

Charged me for visit even though I have Medicare plus Blue Cross…read more I have my doubts as to her qualifications as a Retina Specialist.

While Dr Taba is great, the management of her office is terrible. I had to wait approximately 4…read morehours, when other drs for same treatment are 1-1/2 to 2 hours. I waited 2 hours between the eye photo scan (for which I waited almost 1hour after check-in at appointment) and the visual acuity test and then another approximate 1 hour to see doctor- for approximate total 4 hours. Other offices (i have been to three others for injections due to drs retirement and a move) have 10 minutes or less wait between eye photo scan and visual acuity test. Those offices are run efficiently. When checking out I asked receptionist about the incredible delay, she responded that Dr. Taba spends far more time with patient than other docs. the three other docs I have been to have spent no less time with me than Dr Taba so that clearly was not the reason for the incredible wait. After my appointment, I got a text request to review which said if I was not going to give a good review, to instead call the office and discuss with them rather than post bad review. I did that and my discussion with their office was awful- rude, defensive and did not listen to my experience. Hence why I am posting my review here. The office clearly books way too many appointments all at once (in fact when I arrived so many patients in waiting room no place to sit but 4 hours later at only 1:45 pm waiting room empty) and has no decent procedure to move patients efficiently through the process As other well runs offices do. The office does not stagger the appointments As other offices do. Terrible experience- four hours wait for what at other drs office takes 1-1/2 to two hours just because of their failure to stagger appointments and then rude behavior when questioned. I will never go back.

Yes I recommend them, I went here for a 2nd opinion to Dr Smiddy who is a retina specialist…read more Everyone from walking into the front door, to the coffee/snack guy to all the staff was wonderful. I got my answers & was able to move forward. Easy to find, I went to the Naples location. They are #1 eye specialists in the US.

I am so disappointed with BP. I have a number of eye issues and, because of its reputation,…read morethought it would be a good match. After going there 4 years I have decided it is not. The final straw was having horrible reactions after eye injections at BP. I was miserable for almost 24 hrs after each one. Getting subsequent injections from my retinologist in Louisville with NO negative reaction I discovered that the only difference in the prep was BP uses Betadine after the injection, Louisville does not. Louisville does not experience a higher infection rate than considered normal. When I requested no Betadine after the injection at BP, I was told no. She said she had been doing it this way for 20 years and it's BP's procedure. Clearly patient comfort, without compromising safety, is not a priority. Plus, good luck trying to get an erroneous bill removed from an account. I tried 4 times with the accounting department and with collections. All said it appeared to be an error yet it still shows up as an outstanding bill. Definitely time for me to go else where.

Alina Stanciu is very disrespectful with her own patients . Will give the highest fee on glasses…read moreand will not even let you pick for options . Recently she had an encounter with a patient that she even threatened to call the cops just because the patient wanted to talk to her regarding the glasses she imposed on her . Patient had said she didn't see a difference with the new glasses . She told the patient after paying $500 that she needed to go for a second opinion , when the patient had just paid for the item . Also she was extremely racist because the patient didn't speak English , making her feel uncomfortable with her attitude , just because she said she didn't see well with the glasses . WOULD NOT RECOMMEND ANYONE TO SEE HER . So inhumane .

Save yourself the headaches! Time and mileage! Oh! and money, I will elaborate on this very soon…read morelet me gather photos and documentation. Three trips to the office, and every time worse! To the point l am wearing tape to help my eyes stay open! I wanted an eyebrow lift and she did and eye brow droop! Ladies DO NOT GO THERE!! Unless you dislike your face so much that you want to butcher it, or if you are 150 years old if you are still alive at that age any ironing of the skin is acceptable! Yes, she has a lot of degrees, but I not for cosmetic-plastic surgery nor dermatology. She is an eye Dr. who ironically can't see when you show her what to fix (after she messed up the first time) and who will injects them where if would give double vision for days!

Dr Fran's is a great doctor I had my cateracts done by him . No problems. Office is also very…read moreprofessional.

Cataracts ssurgery - I will not go there again. i tried several times to cancel and they keep…read morehounding me and no way to get them to send me a note/email saying I canceled. Most importantly - I felt like I was pressured into getting the 10,000 surgery for vision correction. It felt more like I was dealing with a used car sales person than a doctor. A very high end place I will say that much but I guess someone has to pay for it

This is the worse place. The Dr is nice but the sales associates rude, rude and rude. The buy two…read moreis a lie it's only if you don't have insurance. Also the same day lab lies, my glasses took 7-10 days!

Became a patient here last year (Nov 2020) and had a decent experience. Got a reminder in the mail…read morefor annual eye checkup and called in to schedule, where I was informed my Doctor was no longer with the practice. I said OK, should I reschedule with another Doctor? Awkward conversation ensued and I felt a little disrespected honestly - snippy attitude. In short, they have no Doctor on staff in Naples, expecting one in the future, and we have a 'waiting list' where we'll call you back to schedule something for February at the earliest. Yeah OK - thanks - but no thanks.

There comes a time when your eyes develop cataracts. I have had cataracts for over 10 years, but…read morethey were never bad enough to operate on. I went in for my eye checkup, and Dr. Byerly said it was time. There are many different surgeries for cataracts. I chose to pay extra for my new lenses to cure most of my eyesight issues. During the surgery, I was alert but sedated. I received specific instructions from Dr. Byerly, which I could obey. They do one eye and then schedule you for the other eye. I had my left eye done first. I could tell a difference, but it was not what I expected. When the right eye was completed, everything changed, and it kept changing. I could see tiny items I hadn't seen in years without my readers. My vision will be almost perfect as my brain adjusts to the new lenses in my eye. Amazing.

Had an appointment with an ophthalmologist as my vision was worsening from a beginning cataract…read morediagnosed five years earlier. He said I didn't have a cataract and I needed to see an optometrist and be fitted for a custom contact lense. I made the appointment and the optometrist confirmed I had a cataract. Then made an appointment with a different ophthalmologist and he immediately confirmed I had a cataract that was impacting my vision and also one in my other eye. Therefore the exam here was grossly negligent.

Dr Rougraff is wonderful ! Very professional , attentive , takes his time with you and explains…read morethings very well . I feel my eye health is in great hands with him !

I had an appointment (made over a month ago) but when I arrived the receptionist said she didn't…read moresee it- she talked to someone in the back and said I could wait an hour or reschedule - no sense of apology - take it or leave it!!! Their error and very little accommodation - surly attitude.

I had a very thorough eye exam at All Saints Eye Clinic with Dr. Donaghy. I want to especially…read morethank Ashley, the receptionist. She is so nice, just pleasant. Ashley, always knows my name and welcomes me warmly with every visit. I feel special and she makes me feel like they appreciate my business. There are other people there that have that same caring attitude. Lisa, she always asks "how I'm doing". I must also mention Heather and Jazy, both just wonderful and very nice. I go to the All Saints Eye clinic on Immokalee Road and I receive the best care. I must also mention Dr. Sherman. He is a retina specialist. He has helped my vision so much. I'm thankful for this team. They are a meaningful part of my life and that is why I've given so many accolades. Thank you all very much.

Great doctor but the wait time and hassle to get appointments is not worth it. We have been with…read morehim for 10 years but today was it - over an hour wait time - we just gave up and left.