Had one successful surgery and one botched surgery. I was told the machine malfunctioned. But…read morethe followup surgery suggested that there was an attempt to complete the surgery without a functioning machine and damage was done so new implant did not provide expected sight correction. As a result, I will have to wear prescription lenses. Office personnel are efficient and competent. I am certain their surgery success rate is better than 50% but I would not return for any reason.

Terrible. I've been a patient for years. There has been some change and you can no longer see…read moreOphthalmologist and have a contact lens check on the same day. So, you need two appointments on different days. It sounds like they want to charge me for two appointments instead of one. Will make a change.

Charged me for visit even though I have Medicare plus Blue Cross…read more I have my doubts as to her qualifications as a Retina Specialist.

While Dr Taba is great, the management of her office is terrible. I had to wait approximately 4…read morehours, when other drs for same treatment are 1-1/2 to 2 hours. I waited 2 hours between the eye photo scan (for which I waited almost 1hour after check-in at appointment) and the visual acuity test and then another approximate 1 hour to see doctor- for approximate total 4 hours. Other offices (i have been to three others for injections due to drs retirement and a move) have 10 minutes or less wait between eye photo scan and visual acuity test. Those offices are run efficiently. When checking out I asked receptionist about the incredible delay, she responded that Dr. Taba spends far more time with patient than other docs. the three other docs I have been to have spent no less time with me than Dr Taba so that clearly was not the reason for the incredible wait. After my appointment, I got a text request to review which said if I was not going to give a good review, to instead call the office and discuss with them rather than post bad review. I did that and my discussion with their office was awful- rude, defensive and did not listen to my experience. Hence why I am posting my review here. The office clearly books way too many appointments all at once (in fact when I arrived so many patients in waiting room no place to sit but 4 hours later at only 1:45 pm waiting room empty) and has no decent procedure to move patients efficiently through the process As other well runs offices do. The office does not stagger the appointments As other offices do. Terrible experience- four hours wait for what at other drs office takes 1-1/2 to two hours just because of their failure to stagger appointments and then rude behavior when questioned. I will never go back.

I was referred to Bascom Palmer Naples by a Friend. I had a cataract after a series of Laser…read moretreatments at Univ. MN. in my youth. This resulted in a cataract in that eye earlier than normal. Bascom Palmer did an excellent job at removing the fused cataract without a hitch. I know what some say about appointments being late... If they get a patient who needs a little more time or has more issues than anticipated...They spend the necessary time with them. This can back up others. I appreciate their concern and going above and beyond for all patients. They are not rated #1 in the USA for nothing... They are great! I could not be more pleased....

Yes I recommend them, I went here for a 2nd opinion to Dr Smiddy who is a retina specialist…read more Everyone from walking into the front door, to the coffee/snack guy to all the staff was wonderful. I got my answers & was able to move forward. Easy to find, I went to the Naples location. They are #1 eye specialists in the US.

Alina Stanciu is very disrespectful with her own patients . Will give the highest fee on glasses…read moreand will not even let you pick for options . Recently she had an encounter with a patient that she even threatened to call the cops just because the patient wanted to talk to her regarding the glasses she imposed on her . Patient had said she didn't see a difference with the new glasses . She told the patient after paying $500 that she needed to go for a second opinion , when the patient had just paid for the item . Also she was extremely racist because the patient didn't speak English , making her feel uncomfortable with her attitude , just because she said she didn't see well with the glasses . WOULD NOT RECOMMEND ANYONE TO SEE HER . So inhumane .

Save yourself the headaches! Time and mileage! Oh! and money, I will elaborate on this very soon…read morelet me gather photos and documentation. Three trips to the office, and every time worse! To the point l am wearing tape to help my eyes stay open! I wanted an eyebrow lift and she did and eye brow droop! Ladies DO NOT GO THERE!! Unless you dislike your face so much that you want to butcher it, or if you are 150 years old if you are still alive at that age any ironing of the skin is acceptable! Yes, she has a lot of degrees, but I not for cosmetic-plastic surgery nor dermatology. She is an eye Dr. who ironically can't see when you show her what to fix (after she messed up the first time) and who will injects them where if would give double vision for days!

I cancelled my Lasik surgery based on the poor customer service and my friend had even gone there…read more I gave them an extra star because I thought it was nice that they came out to let me know they were running late for my consult. I told the tech that I would be flying the week after my surgery and she said that was fine and we set up all my appointments. I told a couple of my friends and they said that I can't fly that soon after so I called Frantz and the woman who answered also said I can't fly that soon. She said someone would call me back to schedule my surgery. I did not receive a call back so I called over the weekend and left a message letting them know no one had called me back. Someone did call on Monday morning but I missed their call. I quickly called back and the person who called was unavailable and would call me back. I did not get a call back. I called and cancelled and told the woman all the issues I had and how I didn't feel comfortable having surgery at a facility that doesn't return your calls and that gives incorrect information and she said "Ok, we will cancel everything. Call back if you change your mind." HA! I don't think so.

Cataracts ssurgery - I will not go there again. i tried several times to cancel and they keep…read morehounding me and no way to get them to send me a note/email saying I canceled. Most importantly - I felt like I was pressured into getting the 10,000 surgery for vision correction. It felt more like I was dealing with a used car sales person than a doctor. A very high end place I will say that much but I guess someone has to pay for it

This is the worse place. The Dr is nice but the sales associates rude, rude and rude. The buy two…read moreis a lie it's only if you don't have insurance. Also the same day lab lies, my glasses took 7-10 days!

Became a patient here last year (Nov 2020) and had a decent experience. Got a reminder in the mail…read morefor annual eye checkup and called in to schedule, where I was informed my Doctor was no longer with the practice. I said OK, should I reschedule with another Doctor? Awkward conversation ensued and I felt a little disrespected honestly - snippy attitude. In short, they have no Doctor on staff in Naples, expecting one in the future, and we have a 'waiting list' where we'll call you back to schedule something for February at the earliest. Yeah OK - thanks - but no thanks.

I had an excellent experience at Naples Eye Physicians. The entire staff was amazing, professional,…read moreand very kind, and Dr. Lynn Byerly was thorough, patient, and explained everything clearly. I felt very well cared for from start to finish and highly recommend this office for anyone needing eye care.

There comes a time when your eyes develop cataracts. I have had cataracts for over 10 years, but…read morethey were never bad enough to operate on. I went in for my eye checkup, and Dr. Byerly said it was time. There are many different surgeries for cataracts. I chose to pay extra for my new lenses to cure most of my eyesight issues. During the surgery, I was alert but sedated. I received specific instructions from Dr. Byerly, which I could obey. They do one eye and then schedule you for the other eye. I had my left eye done first. I could tell a difference, but it was not what I expected. When the right eye was completed, everything changed, and it kept changing. I could see tiny items I hadn't seen in years without my readers. My vision will be almost perfect as my brain adjusts to the new lenses in my eye. Amazing.

Dr Rougraff is wonderful ! Very professional , attentive , takes his time with you and explains…read morethings very well . I feel my eye health is in great hands with him !

I had an appointment (made over a month ago) but when I arrived the receptionist said she didn't…read moresee it- she talked to someone in the back and said I could wait an hour or reschedule - no sense of apology - take it or leave it!!! Their error and very little accommodation - surly attitude.