They overcharged the Medicare approved amount and refuse to refund me $128 over a $20 dispute with…read moremy secondary insurance.

I had made the appointment. It took three weeks to get in and they sent me the address and that…read morelittle bit of a problem locating the business. It is in a larger building and there's no signage, but I was able to call the gave me easy directions how to get in and to the location once I was there they were very pleasant. They had up-to-date equipment and they were very thorough. Once I got my prescription, I was able to get the new glasses that I needed so I would say they were very, very good.

Poor office staff. Trouble getting medical records from prior doctor. Sent fax to wrong numbers…read more Although, I have 3 insurance policies, claimed a picture taken of my eye was not covered and costs $39.00. Cost never discussed until checkout. Claimed can only use one insurance per day. Called insurance and said that was false. Just a scam to get more than what insurance will pay. A little extra from each patient. I will be filing a complaint with Medicare and state. Can't recommend this office to anyone. I won't be going back.

I had the most wonderful experience! I developed diplopia suddenly and called to get an…read moreappointment. They were able to see me that day in their Bonita Office. Brad Snead determined the problem immediately and sent me to Heather, the optometrist in the office. She was so wonderful with me and went over all of my options. We scheduled an apt for 2 days later in the Naples office. She drove from the Ft Myers office just to see me and fix my glasses with a sticker. My son came with me and we both went on and on about how fantastic she was with me! I highly recommend this office for all of your eye care needs. Thank you from the bottom of my heart. I will be switching to Snead Eye Group from my current eye doctor! Thank you!!!! Unfortunately, I have to edit this post. Dr. Snead failed me. I was there for diplopia and Dr. Snead quickly passed it off as an acute condition that would most likely resolve itself. It continued to worsen so I went to another ophthalmologist who immediately sent me for an MRI. They found multiple lesions in my brain. If I had not gone for a second opinion I wouldn't have know that I have cancer that had spread to my brain causing my vision problems. Dr. Snead may be knowledgeable, but he needs to do a better job of educating patients and spending enough time with them to know what is really going on. I will not be going back. Heather was a great optician though so if you just need glasses, she is great.

Had one successful surgery and one botched surgery. I was told the machine malfunctioned. But…read morethe followup surgery suggested that there was an attempt to complete the surgery without a functioning machine and damage was done so new implant did not provide expected sight correction. As a result, I will have to wear prescription lenses. Office personnel are efficient and competent. I am certain their surgery success rate is better than 50% but I would not return for any reason.

Terrible. I've been a patient for years. There has been some change and you can no longer see…read moreOphthalmologist and have a contact lens check on the same day. So, you need two appointments on different days. It sounds like they want to charge me for two appointments instead of one. Will make a change.

I was referred to Bascom Palmer Naples by a Friend. I had a cataract after a series of Laser…read moretreatments at Univ. MN. in my youth. This resulted in a cataract in that eye earlier than normal. Bascom Palmer did an excellent job at removing the fused cataract without a hitch. I know what some say about appointments being late... If they get a patient who needs a little more time or has more issues than anticipated...They spend the necessary time with them. This can back up others. I appreciate their concern and going above and beyond for all patients. They are not rated #1 in the USA for nothing... They are great! I could not be more pleased....

Yes I recommend them, I went here for a 2nd opinion to Dr Smiddy who is a retina specialist…read more Everyone from walking into the front door, to the coffee/snack guy to all the staff was wonderful. I got my answers & was able to move forward. Easy to find, I went to the Naples location. They are #1 eye specialists in the US.

Alina Stanciu is very disrespectful with her own patients . Will give the highest fee on glasses…read moreand will not even let you pick for options . Recently she had an encounter with a patient that she even threatened to call the cops just because the patient wanted to talk to her regarding the glasses she imposed on her . Patient had said she didn't see a difference with the new glasses . She told the patient after paying $500 that she needed to go for a second opinion , when the patient had just paid for the item . Also she was extremely racist because the patient didn't speak English , making her feel uncomfortable with her attitude , just because she said she didn't see well with the glasses . WOULD NOT RECOMMEND ANYONE TO SEE HER . So inhumane .

Save yourself the headaches! Time and mileage! Oh! and money, I will elaborate on this very soon…read morelet me gather photos and documentation. Three trips to the office, and every time worse! To the point l am wearing tape to help my eyes stay open! I wanted an eyebrow lift and she did and eye brow droop! Ladies DO NOT GO THERE!! Unless you dislike your face so much that you want to butcher it, or if you are 150 years old if you are still alive at that age any ironing of the skin is acceptable! Yes, she has a lot of degrees, but I not for cosmetic-plastic surgery nor dermatology. She is an eye Dr. who ironically can't see when you show her what to fix (after she messed up the first time) and who will injects them where if would give double vision for days!

Dr Fran's is a great doctor I had my cateracts done by him . No problems. Office is also very…read moreprofessional.

Cataracts ssurgery - I will not go there again. i tried several times to cancel and they keep…read morehounding me and no way to get them to send me a note/email saying I canceled. Most importantly - I felt like I was pressured into getting the 10,000 surgery for vision correction. It felt more like I was dealing with a used car sales person than a doctor. A very high end place I will say that much but I guess someone has to pay for it

This is the worse place. The Dr is nice but the sales associates rude, rude and rude. The buy two…read moreis a lie it's only if you don't have insurance. Also the same day lab lies, my glasses took 7-10 days!

Became a patient here last year (Nov 2020) and had a decent experience. Got a reminder in the mail…read morefor annual eye checkup and called in to schedule, where I was informed my Doctor was no longer with the practice. I said OK, should I reschedule with another Doctor? Awkward conversation ensued and I felt a little disrespected honestly - snippy attitude. In short, they have no Doctor on staff in Naples, expecting one in the future, and we have a 'waiting list' where we'll call you back to schedule something for February at the earliest. Yeah OK - thanks - but no thanks.

There comes a time when your eyes develop cataracts. I have had cataracts for over 10 years, but…read morethey were never bad enough to operate on. I went in for my eye checkup, and Dr. Byerly said it was time. There are many different surgeries for cataracts. I chose to pay extra for my new lenses to cure most of my eyesight issues. During the surgery, I was alert but sedated. I received specific instructions from Dr. Byerly, which I could obey. They do one eye and then schedule you for the other eye. I had my left eye done first. I could tell a difference, but it was not what I expected. When the right eye was completed, everything changed, and it kept changing. I could see tiny items I hadn't seen in years without my readers. My vision will be almost perfect as my brain adjusts to the new lenses in my eye. Amazing.

Had an appointment with an ophthalmologist as my vision was worsening from a beginning cataract…read morediagnosed five years earlier. He said I didn't have a cataract and I needed to see an optometrist and be fitted for a custom contact lense. I made the appointment and the optometrist confirmed I had a cataract. Then made an appointment with a different ophthalmologist and he immediately confirmed I had a cataract that was impacting my vision and also one in my other eye. Therefore the exam here was grossly negligent.

Dr Rougraff is wonderful ! Very professional , attentive , takes his time with you and explains…read morethings very well . I feel my eye health is in great hands with him !

I had an appointment (made over a month ago) but when I arrived the receptionist said she didn't…read moresee it- she talked to someone in the back and said I could wait an hour or reschedule - no sense of apology - take it or leave it!!! Their error and very little accommodation - surly attitude.

Great care clean on time for appointments good doctors great location staff was very helpful and…read morenice

I am a patient of Dr. Irani office. I am a type one diabetic. I called in to the office for an…read moreappointment. I haven't been in to see them in about over a year. Which has never been a problem before. My prescriptions had completely ran out and I need at least a re-up on my Dexcom monitoring device, which has nothing to do with my blood sugars other than monitoring. The nurse told me I have to be seen with bloodwork done. I told her I am in debt with LabCorp and I couldn't afford bloodwork at this moment. I just need sensors prescription re-up that will give me time to pay off LabCorp and get blood work done so they can assess my insulin needs. I've always understood the protocol and I don't have a problem with it. With even the fact that I am in a hardship situation financially she still would not do the prescription or talk to anybody about it. I have never been retreated so coldly and rudely to have a protocol put above my life. I would've even have taken a sample but no, I guess it's either get your blood work done or die. So I hope anybody reading this understands what they're getting themselves into when they go to this doctor's office. Dr. offices are supposed to help people not make things worse. I've always been a good patient for them and now it seems I am not.