What a nightmare of an experience! So bad that I had to create a business for this business in order to review them. So, let's just start off with that red flag...
I highly encourage you to read the full story before taking your dog to this facility. I hope this saves someone else from having the same experience!!
Summary - Our dog spent 10 days here and came back to us with scabs, scratches, rashes, and wounds. Never once in that 10-day period did they reach out. Instead, they used the opportunity to capture footage to promote their website and social media pages all the time hiding any issues. They have all but ghosted us since. I even asked to talk to someone before leaving this review, they said that they would call me - nope, never did.
Full story...
Two separate boarding visits were planned (approx. 10 days each).
Site visit: Went well.
Temperament test: She pet the dog in the car, and that was it.
The day prior to drop off: We called to confirm (they never did) and were told they have no record of our payment or reservation. We had to provide them with our credit card statement showing the $1,300 charge for both stays.
Drop off instructions: They never provided any such instructions (blind leading the blind).
Drop off day: We waited 30mins out front, followed the sign's instructions, and eventually we saw a customer leaving, so we asked them. They explained how to get in, so we did. The people who received our dog were clueless as to what was going on. They were not expecting us, had no knowledge of anything, so (now running late for our flight) we had to think of what they might need to know on the fly because no one there had any kind of forms or anything.
Follow up during her stay: Not a single peep. They posted photos of her playing on their website and social media, and the photos showed a 100% healthy dog. Two days before pick up they posted a video, again...100% healthy dog. Her stomach, chest, neck, etc all looked the same as when we dropped her off.
Pick up: We had a family member pick her up because our flight would not get in until midnight. When we picked up our dog from our family member, I was in shock! She had open wounds on her neck, arms, legs, and scratches throughout her body. She was neglected!!
Follow up after: We told them to immediately cancel the following booking, and they argued with us that they would not refund anything and accused us of lying to them about their own policy. It read on their website that refunds in full were available within a time frame that we were within. While on the phone, the owner changed the website language, but we made a copy of the website because we were concerned she was going to do this.
When confronted about our dog's neglect, lack of communication, and deceptive use of photos and videos, the owner said something to the effect of, "I would STRONGLY encourage you to get your dog allergy tested as it appears she is allergic to grass." My wife then asked her why did we only find this out after we picked up her and she is full of scabs and wounds to which we were told, "She came like this." Unfortunately for them, I have photos and videos of our dog before dropping her off.
I would think twice about bringing your dog here and leaving them in the care of this neglectful facility. read more
