About 6 years ago my wife had a far less than "blissful" experience (almost $19K) worth at a well…read morerenowned Franklin dental practice. It was so unpleasant that she hadn't visited a dentist since. This week she was forced to visit a dentist due to pain and discomfort. I recommended Dental Care of Spring Hill, simply because they are the best that I have encountered in my 69 years on this planet. She was apprehensive but in pain so she went. They put her at ease from the second she walked through the door. She is sold on this practice and just can't find enough nice words to say about them. I am so appreciative for the care they provide for me but even more so for the way they care for my bride. They ROCK!!!

We go to Dental Care of Spring Hill and they take care of our whole family. They are wonderful with…read morechildren and have always provided such great care. Landon is amazing. She is so sweet, patient, and kind. Julie cleaned our children's teeth (ages 7,5,3), and she was perfect. She made it fun and exciting. Dr. Ellis is very personable, and friendly. I'm so glad we chose Dental Care of Spring Hill.

Unfortunately, last Monday I had a terrible experience at this office. I will begin by saying the…read morefront desk staff greeted me with a stone face, unfriendly, which is usually how I am treated when I go there. It is a shame, because people are often scared and worried about seeing a dentist, and to be greeted that way may make them more uneasy. On Monday, I went into the office and the first thing I told Amanda the assistant was that the teeth next to the one that was taken out, hurt when drinking cold drinks. Amanda said she would tell Dr. Miller, but when he came in he seemed as though he knew nothing about it and proceeded to tell me I have a cracked tooth and an infection in the tooth near the one that he pulled. Three months ago when he pulled my tooth he struggled removing it and I even had him stop for a minute, because of the extreme pressure I felt. Prior to the tooth being pulled, the one next to it was not cracked and had not dropped. I told Dr. Miller that I was going to another place to address the missing tooth and after that he asked no questions, and there was no further conversation to address the infection. There was no concern. I had intended to continue with Tanyard after the procedure with a surgeon. It turned out that the doctor I was going to make an appointment with was out of the office. I didn't know how long it would take to be seen. I then called Dr. Miller to ask for antibiotics because I feared the infection would get worse. I was told to just take Tylenol, which I didn't understand how that would help the infection so I insisted that they ask him again. Amanda then gets on the phone and becomes extremely nasty and loud with me stating something like "you was just here and your tooth is already bothering you and you said you were going somewhere else." And then she started saying something like " I just wanted antibiotics, right." Then she went on to provide a testimony about Dr. Miller and his 17 years of experience. Amanda was not in the room when I had my tooth removed and hadn't even reviewed my file. I go regularly for preventative care with the hygienist who is very nice, and I had never heard anything about a cracked tooth. Amanda then went on to encourage me to write a review. My family and I will no longer be going there. I liked Dr. Miller and especially the hygienist, but I use to dread not having my mouth being worked on, but instead, I dreaded interacting with the front desk on arrival and departure, and when calling that office.

DO NOT GO HERE!!! Very rude people!!!! My front crown fell out within 2mos...I went back to them…read moreand asked for other options, since there were not enough tooth structure for the crown to adhered to. The dentist should have been more honest and upfront about my situation and suggest a flipper or partial instead, in the very beginning. They proceeded to schedule me for extraction of that tooth and impression for a one tooth flipper. Did not provide me with a treatment plans or costs of the extraction or flipper. No transparency at all. When I asked for the itemized statement after the extraction and the flipper, they were very rude about it. And did not provide an itemized statement to me. I do not recommend this place to anyone!!!

Very little wait time in the wait room after checking in. I…read moresaw Dr. Kendra for a cracked crown. She was great at explaining her treatment plan for me and was very efficient replacing my crown. I highly recommend this Dental Practice.

I've only had two dentists in my life. The first was my childhood dentist, who cared for me from…read morebirth until my mid-thirties when he retired. The second was one I truly liked and saw until I relocated to Tennessee. I've been here for nearly four years but hesitated to find a new dentist because I knew I needed significant work done. The last quote I received (in California) was roughly the price of a new car! Currently between jobs and transitioning careers, I knew I had to address my dental issues before any interviews--first impressions matter! A family member recommended Spring Hill Smiles, so I decided to give them a try. I visited their website on my iPhone yesterday and filled out the initial information. I appreciated how modern, user-friendly, and easy to navigate it was--unlike some other local practices that feel stuck in the past when it comes to online communication. Less than 30 minutes later, Spring Hill Smiles reached out, and I was able to book an appointment for the very next day. I was impressed by their quick response and efficiency. The office is conveniently located in Spring Hill on Port Royal Road, just over 5 miles from my home. I arrived on time this morning and was warmly greeted by Katie and Ashley Z at the front desk. Their friendly demeanor and eagerness to help made it clear they enjoy their work. I'd already completed the New Patient Form online via my iPhone, so there was no long wait before hygienist Tanonni brought me back. Tanonni was welcoming, genuinely interested in my background and where I'm from, and very professional. She clearly explained the day's procedures and what Dr. Jordan would be handling. I was particularly impressed by the practice's cutting-edge technology. Their thorough X-rays and photographs were detailed while still respecting patient privacy. When I met Dr. Jordan Erwin, she presented several clear options tailored to my needs. She even reminded me of my good friend Amy Gottlieb, a Christian singer and musician--not just in appearance, but in their similar slight accents. I immediately felt a connection and was confident in her expertise and recommendations. I wasn't expecting California-level pricing, but the costs here were surprisingly affordable--far lower than I'd feared. Cost has been the main reason I've put off dental care for so long, and now I regret not coming sooner! We created a solid plan to address my dental needs, agreed on a manageable payment plan, I joined as a member, signed up for their maintenance program, and scheduled my next appointment for next week. Everything moved so smoothly--truly amazing. From Dr. Jordan Erwin to hygienist Tanonni Garner, and the welcoming team at the front desk (Katie and Ashley Z), the courtesy, professionalism, knowledge, and genuine kindness throughout the practice have won me over. I'll be returning for years to come and highly recommend Spring Hill Smiles to anyone seeking exceptional dental care!

Had a few appts here with my son, my insurance had changed and I asked the front desk to verify my…read moreinsurance before we went in for our appt. She said she would and would call back if there was any issues. Never called - so I assumed everything was fine. We went in for the appt and asked if there was any issues with my insurance again before we were seen. She told me that they did take my insurance but would call if there was any issues. We went in for his cleaning, and 1 month later we received a bill for $185 and a letter stating that they do not accept my insurance after all. I called the office, and they said I would need to pay in full. I asked if they could check with dentist to see if I was eligible for any discounts for their mistakes, and I was told no. Very disappointed that they reassured me that they took our new insurance, and didn't actually check beforehand like they said they did.

I'm 17 and I've been coming here since I was about 9. The staff is always so kind and the waiting…read morearea is always clean. Definitely a good place to bring your kids. They always have books, toys, and movies playing. Love this place.

I do not recommend Radical Wellness for palate expansion and would tell anyone I know to avoid…read morethem. We bought into the expansion package with Dr. Prather for palate expansion because she had an appliance that I wanted for my child. The biggest problem is that at the end of the treatment, we did not gain the width we were told we'd achieve despite excellent compliance. When I asked questions, nothing was addressed or adequately solved. The solution was to tell me that I just needed to start "phase two" and pay for an entire other treatment plan, obviously for thousands more. Please beware of money grabs and get second opinions; beware of any dental practice running a spa.

This review is for those attempting to make an appointment for emergency reasons for a baby…read more Dr. Prather was recommended to us and we attempted to make an immediate appointment because our baby was in pain from a tongue tie. We were given a 3-4 week away appointment. (No empathy shown from staff. ) This inevitably caused a lot of tears and hopelessness due to the state of our baby and the powerlessness we felt in the situation. Thank God we were advised by a lactation consultant to go to Dr. Baxter in Birmingham! (Sounds like a crazy drive but it isn't and is worth it plus June coffee company is there.) He has emergency appointments RESERVED for parents like us and prioritizes us due to the gravity of the situation. Also... Dr. Baxter just so happens to have written the book on best practices, TongueTied. He also prays over the patient/fam before laser surgery. Truly beautiful PLEASE go where your child will be valued and receive top level of care!

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Top notch care by professional, customer -oriented staff. I would highly recommend this dental…read moreservice to anyone.

One of the best experiences I've had at the dentist! The staff was very professional, caring, and…read morepleasant to be around. I can't say enough good about this dental office. Best of all, no pain! No need to look anywhere else.

Warmest dental office and staff who genuinely care about patients and the quality of care they…read moreprovide.

Super upset- the filling product they use must be from some Cheap…read moreChina place This is my second filling that had come apart and each time I get billed for their cheap products! I asked for an exception for xray and rather then make the client happy- they refused to waive that cost- so it's clear- it's all about money vs a long term relationship! Me and my family won't be back! I agreed while in the chair to pay the price to correct it- this was a cheap product used buy still agreed to pay it and after they numbed me they came back and said it was more,SO crazy! I don't like places that use cheap SHEIN stuff! No thanks- super bummed