Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

OUTSTANDING! Our little one had a first dental visit with another dentist office, and it went south…read morefast. Not the fault of the dentist at all, it was just a natural reaction, so we looked for a pediatric dentist & so happy to find Dr. Bryan. This place is welcoming and the Dr really tries to get to know your family and talks to your child before even going to the dental chair. Does a great job of trying to build rapport with a child. Also provides great info to support your child's dental health. Then it was time for the cleaning. Needless to say ours cried and dad had to hold him, but Dr. Bryan was swift and it was done efficiently and quickly. He cleaned our child's teeth (despite the yelling and tears) and took care of any teeth issues! Our little one (once it the car) said Dr. Bryan was nice and it didn't hurt. Dr. Bryan and his staff really knows how to support and work in these challenging situations. The office is clean and welcoming as well for families.

We visited Dr.Wah after trying other dentists who I felt tried to "sell" you procedures and…read moretreatments for a child's visit, charge adult prices for a child cleaning, and take so many unnecessary x-rays that your bill would be astronomical. I decided to try a pediatric dentist and found Dr. Wah online. Before every visit, he sits and talks to the children, asks about life, engages them in a fun conversation to ease their minds. He treats and does everything necessary, nothing more and explains and informs you throughout the process. Talking with him, you will know he is a wealth of knowledge. And you know that when you leave, you have a dentist you can trust and one who sincerely cares about their oral health. Now if I could find an adult dentist as good. :)

The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

The dental assistant different give me sunglasses to protect my eyes and now my eyes hurt and I am…read moreseeing spots. She also scrapped my lower teeth so hard, that I am wondering if she didn't scrap the enamel off. Not a good experience.

Dr Ryan Cregger is a wonderful person and dentist. He is always so sweet to my children. He is…read moreconstantly swamped, but minimal wait times. He also acts like your child is the only one in the world when it is your turn to be seen. My daughter had everything under the sun wrong with her teeth. She fell on a pumpkin at a pumpkin patch at 4 years old and her two front teeth became impacted in her gums. We had to surgically remove her two front teeth. It was a painful procedure and he was so sensitive with cosmetic concerns from me and pain concerns from her! Dr. Cregger is also very conservative on all procedures and I have always felt he is in this speciality for his love of pediatrics and dentistry, not for making exorbitant profit at the expense of the children and parents. His staff is also spectacular. There is very little turnover in assistants and they always remember specific details about my kids. They are also open on Fridays which is a huge plus for me.

UPDATE : ignoring response from office here because it's cut and paste pretend. Spoke to my…read moreinsurance company that confirmed I was correct and this office wasted our time for no reason. This is annoying because Snodgrass owns 4 out of the five total in network offices for our plan within fifty miles. Front desk was super rude, and turned us away saying they don't accept our insurance despite me having a screenshot that the insurance sent us here. She also insisted that my id number wasn't on my card, even though it's the only number on the card ) Said doctor snodgrass is gone and he was the in network doc. Ok why didn't I get a call to cancel my appointment then? Why isn't your website updated? Why have you not notified the carriers of this? Why did you waste our day? 1 star because the fish were nice at least

Let me start this review off by saying I have been a patient here for over 15 years. In those 15…read moreyears I have watched the practice go downhill both in quality of dental care and customer service. They double booked me twice in a row and were unable to see me both times as a result. The snarky and rude receptionist told me with an attitude "because you did not confirm your appointment, we gave it away. They never reached out by phone text or email to confirm the appointment nor has it ever been a requirement. After 15 years I will never be back and my children will never set foot in this practice. The quality of the practice has degraded at an alarming rate recently. Avoid at all costs

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.

Amazing people! I felt as if I was being handled by kid gloves. A truly pleasant experience.read more

This is my first review on a business that I can remember. My youngest son does not trust…read morestrangers very easily, especially when we go into any kind of business pertaining to doctors. Dr. Kelly's hygienist, Ms. Kelly, was great. My son took to her within the first minute. She showed him what she was doing and why. Then Dr. Kelly came in. Now I find most doctors arrogant. Dr. Kelly did not come off as that. She obviously knew her stuff but took her time with my son and he trusted her very quickly too. Highly recommend.

I brought my teen daughter here after a traumatic experience with another well known pediatric…read moredentist in the area. I did not tell anyone there about the issue at the last place because I didn't want it to prejudice her care and after the last incident, I was distrustful. My daughter absolutely LOVED Dr. Alex. She was kind and friendly and was honest about the work that needed to be done (almost NOTHING compared to what the other dentist said!). She also likely could have made some good money by putting braces on her (or sending her to a colleague who would) as the other dentist had been telling us for years how badly my daughter needed braces (even though I could not visually see why. I thought there might be an underlying reason that I could not see). Dr. Alex said my daughter teeth were perfect, beautiful and she would never think of putting braces on them. After such a bad experience, I thought I would never be able to trust another dentist, but I was wrong and I am glad I was!

I've been taking my kids to this dental office for about 15 years, and while I've never had an…read moreissue with the doctors themselves, the front desk and billing staff have been consistently rude and unprofessional. Recently, I was told suddenly that I had an unpaid balance from last year, and they claimed it had been sent to collections!! But I never received any letters, emails, or calls about it. I always pay co-pays up front and have receipts, so this was really confusing especially that I've always paid hundreds to thousands of dollars on top of my kids insurance and never hesitated not to pay upfront. During the last call, the staff member spoke to me in a rude and dismissive way, which felt discriminatory. There was no effort to explain the charges clearly, and instead of helping they threatened to cancel my child's appointment. I expect professionalism and clarity, especially when it comes to billing and sensitive financial matters. Based on this experience, I seriously considering moving my kids to another practice and will never go back to them.