Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

Had an amazingly easygoing experience at Keller and George, as I waited my turn they patiently took…read morecare of every customer in order in a timely manner! Linda helped me with my watch so fast and was a joy to talk with! Another woman who works here offered me drinks snacks and a place to sit, while the manager briefly explained they were busy and how long it would be. Overall wonderful experience, I wouldn't go anywhere else to get my jewelry fixed!

Incredibly Helpful I…read morehad several questions about different types of gems and stones, and Jeweler's Eye couldn't have been more helpful! All of my questions were answered with extra nods to the jeweler's expertise and obvious love for gemology. His advice and insight has helped further my quest for the perfect ring. Highly recommended for jewelry repair, advice, and purchasing!

I took a vintage ring my husband bought me for our 30th anniversary in to have a pearl replaced,…read moreand they did a superb job. They confirmed it wasn't the same one that fell out previously, as well as making sure all the others were seated firmly. I should mention the ring was not purchased here, although they do have beautiful and unique jewelry there for sale. The price was far below what I anticipated, and it was ready when they anticipated it would be. I couldn't be happier with the results. I will admit, I should have posted this review several months ago, I just forgot I hadn't already done it.

Went in for a watch battery but browsed the cases as well. Lovely Estate selection & good quality…read more I would recommend this store

A+++ Kelvin is versatile. Helped me with an engagement ring. Decided to go with a vvs princess…read morecut (whatever that is). Looks nice tho.

I have now been to this location quite a few times. And been to numerous video game stores…read morethroughout Virginia. The store itself it's incredible. The selection will waver (as all vintage game stores do). But what they do have is extreme quality. They may be picky on what they will take on trade in but I value that as someone who likes to see some of the rarer items for sale. I truly don't know how they make the business work. You can go in here and look at there prices and a vast majority of the time it's cheaper than eBay. No need to price check/match. Plus you get there honesty that the games have been tested. The owners are some of the friendliest I have met in all of my reviews. Down to earth, nice, and willing to hold a conversation with you on about anything. A true gem of a business and a place I greatly admire. Would definitely recommend.

A used game shop that's clean, organized, well lit, and staffed by people that aren't snobs? Count…read moreme in.

Highly recommend! Take a step back in time and take in the wonder of the past. Vintage jewelry is…read morea must see! Great mom and daughter team!

What a nice shop. They have a great selection of jewelry at reasonable prices. Beautiful variety…read moreincluding Diamonds, gemstone and silver jewelry. Also a variety of gift options and rugs. Highly recommend. They have great customer service and take time to answer questions.

Cannot recommend this place more! Excellent prices, nice staff members and booth owners. Great…read moreprices, very high quality finds. This place is excellent and so worth driving like an hour+ to. We will be back!

I love this store. With every turn there is something that grabs my attention! There are so many…read morechoices and all available for the customer to touch and inspect. The employees are so helpful and kind that you don't feel like you're an inconvenience by asking them for help. Plus, the store is large enough to accommodate such a large variety of items that you can rest assured you will not leave empty handed. Just be sure to give yourself at least an hour to find all the goodness on every aisle .

Great local hardware store serving the local community. Most products needed were readily available…read moreand the customer service was to be respected. Prices are moderate.

Excellent local hardware! It was just revamped last year ! It's better than the big box stores! !…read moreStaff extremely happy! Great store

Always helpful, polite and professional. They have guided me in many projects and have more "stuff"…read morethan any of the big box stores. If you are looking for something you cannot find anywhere else, this is your spot!

I go here practically daily and I am shocked at the reviews here. I have never had an issue and I…read morehave some pretty esoteric requests at times. They have carried things to my car, helped me plan out homeschool projects when our kids were little, crafted solutions for me for bizarre problems (ie - I need something with a lid to house water and a pump for my irrigation) and they even helped me when I tripped during construction. I've never experienced what others have here and dont know what I would do without this incredible local gem.