The shop was clean and pretty but missed the warmth that should absolutely come with wedding dress…read moreshopping. The fun of shopping was not at all present at this shop. We had 5 people and the bride. Only the brides mom and grooms mom were allowed to go inside. The other 3 had to stand outside (one being the step mom and one the sister) on the sidewalk. Everyone had and wore masks and were willing ready and capable of hand sanitizing. Just not a pleasant experience - if you are dressing shopping alone or with only 1 person this is your place. Otherwise just not our cup of tea. Needless to say we purchased a gown elsewhere.

I live in Northern Virginia and am getting married next summer in Charlottesville. I visited many…read moresalons in the DC area, then finally decided to make an appointment at The One Bridal Salon. I had no idea Charlottesville even had bridal stores! The quality of service here was above and beyond anything I experienced elsewhere. My mom and I had the entire salon to ourselves! Peggie was very responsive when I initially reached out, and also when I told her I'd like to come back and try the dress on again. I ended up saying yes to the dress here and I'm so glad I did! Also a nice touch to gift me with a mini champagne bottle after purchasing. It's really the little things that make these moments so special! Highly recommend!

I am extremely disappointed in the professionalism and handling of the store manager at staff at…read morethis store. I went in 2 weeks ago after the bride and myself calling ahead twice to explain that my sister and I were not purchasing a dress through them but needed to get measured for the bridesmaid dresses. Upon arrival we were taken upstairs by an employee who seemed new. She was fine but measured us and wrote it on a yellow post it note and said she would write it on a card for their files in case we had any questions, we could always call back. When we went downstairs to leave we were informed there was a 5 dollar per person charge for getting measured. We were not told prior to this on the 2 previous phone calls or when we checked in for our scheduled appointment. Fast forward 2 weeks when I just called them to confirm my measurements because I misplaced the card they wrote my measurements on. The manager first informed me they wouldn't keep a card on file if we weren't purchasing from them directly. I told her that the girl made a card for us and told us it would be on file...she rudely asked for the "event name" to which i said "the brides name?" she rudely said YES, which I then provided. She did have a card on file...but only the dress style number..not our measurements...WHAT WAS THE POINT in going, paying 5 dollars and getting measured if they are of absolutely NO help...extremely unprofessional. I will not recommend this store to any of my bridal friends.

Beautiful Store, nice folks, great service.read more

My sister-in-law took her wedding gown here for alterations, so I didn't protest when she took the…read moreflower girl dress I bought for her daughter to wear in my wedding there. I don't take my clothes to Heidi and I'm thankful I didn't trust her with my wedding dress after seeing what she did to the flower girl dress. We gave her a silk, J. Crew Collection dress that was too big overall for my niece. Heidi pinned the dress and I told her that we especially wanted the waist nipped in, but still wanted the skirt to be full. She also had to take the bodice in and "lift" the arm holes. The job would cost $50, which seemed a little high for a child's dress, but I realized that a job for a wedding sometimes gets a mark up. The dress we got back looked like almost nothing was done to it. The tulle petticoat, which had been fine, we now uneven and showing below the hem of the dress in certain areas. My little niece looked so sad in the dress. The alterations had taken so long that we didn't have time to order another dress and have it altered again, so we made an emergency dash to a David's Bridal and got her a dress that fit, but was nowhere near as special as the J. Crew Collection dress could have been. I was so disappointed with the work Heidi did. I will never take anything to her shop.

In reference to the other review, there is only one parking spot, but there is a parking garage…read moreacross the street (though I don't think they validate parking). I read the relatively positive reviews on Google and decided on Heidi's. The day I went in a man was waiting impatiently to pick up an item. He said this was his third time coming to pick up a jacket for his wife, this should have been my warning sign. I was honest with who I assume is the owner that this was short notice (I dropped my dress off May 17) and we went over the minor changes that needed to be done- hemming the bottom was the main item- and she said it should be ready after any final details on June 14. I went in on June 14th and she said it wasn't done. I reminded her of the deadline, she said she would call me that week. The shop never called, so I called several times on Friday but finally left a message. I gave them all of the following week to call and notify me of progress, anything to soothe my nerves. Upon calling today, and reminding them I gave them a drop dead date of June 28th, the owner said the tailoring wasn't done but she would see what she could do. Upon rereading Google reviews I have a feeling I will be overcharged due to the fact I'm "rushing" my order. I'm not exactly sure how they handle orders but I have gotten the impression they knowingly taken on more than it appears can be handled. Not to mention the several times I went in for fittings, the woman would be on the phone without acknowledging you were there and wouldn't cut her the calls to some reasonable length. I most definitely would not recommend this place.

The team has always been amazing every time I have visited over the last ten years. Tonight they…read morewent above and beyond. I got stuck in traffic after work and had a bra emergency. I had one give up on me this morning RIP and I'm getting ready to go out of town so i was desperate. They whole team went out of their way to help, even through I came in WAY to late and too close to closing time to get the full service treatment. The entire team went above and beyond to help me find bras that fit me well, covered all the good bits, and supported the girls! Thank you all so much for making sure I had exceptional service!

This place is a boutique. When you walk in you feel the warmth and see the beauty of the displays…read morein this store. The ladies take their time to fit you and make you look stunning! The staff there are very knowledgeable and helpful to make you look pretty! Excellent customer service! I would truly recommend to come here and get your yearly check up to make sure you are fitted properly.

Anna is phenomenal! She took in my lace dress flawlessly and managed to do so with only one fitting…read moreappointment as I was traveling to VA for my wedding from across the country. I cannot recommend her enough for amazing, fast work and peace of mind for delicate and important gowns!

She's a miracle worker! She helped us last minute and her work is flawless! We will forever be…read moregrateful . Thank you Anna!