I get kidney care and my wife has her PCP at the Snoqualmie Valley Ridge Clinic. We also do a lot of care (including lab work) at the S.V. Hospital. Today we saw a gastroenterologist and previously have seen a podiatrist. We both love it. The doctors are great. The drive is easy. Parking is great. [[HIGHLIGHT]]The nurses, lab, and front desk staff are friendly and professional.[[ENDHIGHLIGHT]] You can walk in for lab work pretty much anytime, including weekends, and have no wait. We've switched all our care over to the Hospital and Clinic from Swedish, which was fine 10-15 years ago when it was doctor owned (before joining Providence). read more

[[HIGHLIGHT]]Stunned after visit with new PCP at SVH.[[ENDHIGHLIGHT]] My previous PCP also at SVH. Has been treating me for 4 to 5 yrs. And the unsafe & potentially dangerous mistakes & regular care are coming to light now. read more

This is specifically for the ER. The doctors there during business hours and PT are great. I used to be a resident of Snoqualmie and still have a PCP at the Ridge clinic despite moving back to Seattle. I have used the ER here on multiple occasions as it's much faster and at least used to be a caring safe place. [[HIGHLIGHT]]Unfortunately I cannot say this anymore. I had a concussion and went in on a Saturday night. The nurse was immediately suspicious of why I would go to Snoqualmie instead of a closer hospital.[[ENDHIGHLIGHT]] I had been having erratic moods and memory loss since the injury which is what tipped me off to go to the hospital. [[HIGHLIGHT]]I was sobbing and apparently crying is a mistake and will get you labeled as "dramatic" in the care team notes. I was also noted for having "poor eye contact".[[ENDHIGHLIGHT]] I am also on the Autism spectrum but neither myself or my partner thought we needed to explain that as I have suffered concussions before and been escorted to Swedish by paramedics last year but since I'd been ok that time I'd been waiting to go until my symptoms became dangerous. I have having difficulty walking and passed out briefly attempting to back out of a parking spot. Luckily I hit a speed bump and not a person or another car which made me sit up from the steering wheel where my head had been resting. My moods were also becoming more erratic and uncontrollable. After this I called my partner who was out of town but got on the first plane to take care of me. In retrospect this was probably when I should have just called 911 but you don't think so good when you get hit on the head by a hunk of wood and fiberglass (sailboat accident). Since it was late on a Saturday night and we were both worried, we opted to go to Snoqualmie rather than risk a long wait time in Seattle [[HIGHLIGHT]]I tried to explain this to the nurse who insisted I hadn't lost consciousness, I had simply "blacked out" probably due to disassociation from anxiety.[[ENDHIGHLIGHT]] WTF? I've grapple with anxious since I was a teenager. It never made me hit something with a car. Also she was critical of my choice to go to all the way to Snoqualmie if I was worried about my health. In the room she found last year's concussion and MRI and said "your MRI two weeks ago was normal." She had the year wrong. I had gone to Swedish in 2024. She did not like being corrected. She also looked at my medication history and noted that I had received medication for an addiction issue. At this point I believe she decided I was not worth any further time. [[HIGHLIGHT]]The doctor came in and immediately lectured me for driving to Snoqualmie instead of another hospital and gave me a long list of all the other places I could have gone instead from UW to Virginia Mason.[[ENDHIGHLIGHT]] She said they didn't have anyone to do imaging here and when I asked if I should go to Overlake she told me I didn't need imaging and should just take some Tylenol and go home. At this point I fell apart to say the least. [[HIGHLIGHT]]No one had listened. All I received was a lecture about how I made the wrong choice in hospitals.[[ENDHIGHLIGHT]] I was angry and bawling at this point. None of the symptoms I'd been concerned about concerned them. Contrasted to last year at Swedish where they were exceptionally cautious and tested everything and my symptoms weren't even as bad. [[HIGHLIGHT]]I had an Autism meltdown in the parking lot and was told to leave by security.[[ENDHIGHLIGHT]] Neat. It's been a week later. I've seen two separate doctors one who ordered imaging and one who has recommended going back to the ER as things are worse, I still can't drive. I can barely sleep, my coordination is worse and my moods are still erratic. At this point my partner has had to return to work in another state and I'm exceptionally nervous about visiting another ER. Apparently I do not present as anything other than a dramatic anxious middle aged woman with poor eye contact. I'm pretty traumatized and afraid to seek care anywhere. Is this standard care now? Well I be treated like this if I go to another hospital? Unfortunately I'm going to have to find out. I certainly won't be returning to Snoqualmie Valley. I'm apparently not welcome there anyway for living 35 minutes away. [[HIGHLIGHT]]It was a humiliating experience and made me feel worthless and unworthy of care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The current team at the SVH ER has no compassion and could care less if you're unusual in any way.[[ENDHIGHLIGHT]] I used to go to SVH because I felt safe there. Never again. I'm very sad to leave this review. Snoqualmie was my favorite home and I hate to have to leave such a low rating for a place that has nursed me through ankle injuries, life threatening infections and other odd urgent issues. I only hope I recover from this head trauma and have not been damaged by negligent, judgmental care. read more

My mother has been taking care of her sister with MS for many years now. She took her to Snoqualmie Valley Hospital when her health took a turn for the worse. What did they do? They accused her of mistreating her sister and reported her. A social worker came over and saw that there is no mistreatment happening. [[HIGHLIGHT]]This place is terrible and the people there have no heart.[[ENDHIGHLIGHT]] read more

AVOID Snoqualmie Valley Hospital and their smaller neighborhood locations AT ALL COSTS. Services are limited, costs are extraordinarily high compared to other local hospitals, double billing is a common practice here and they try to doge your calls and claims of billing errors by emailing only thru MyChart leaving no way to speak to a person direct. [[HIGHLIGHT]]If they do call you back then you're lucky.[[ENDHIGHLIGHT]] Id give zero stars but Yelp doesnt let you. Terrible experience, costly and waaaay understaffed. read more

Drs visits, lab work, CT scan, all went well. Everyone is friendly and helpful. The only problem is getting out from the grounds.

Morally draining over time. Leadership lacks consistency, and strong staff are often overlooked or pushed out. Despite good bedside teams, the system is reactive and unsupportive. This facility has potential, but it needs real change in leadership priorities and retention strategies. Pros Many compassionate, team-oriented coworkers, good patient population, opportunities to learn, fast leadership opportunities for newer nurses Cons Lack of proper training or support, poor shift-to-shift communication, inconsistent leadership, Low-census standby days are frequent even for full-time staff reducing income, morale is low due to high turnover, lack of follow-through on concerns. Burnout is common, and strong nurses are often not retained. I do not recommend coming here for higher level care requiring frequent monitoring or complex cases, you are much safer to go down the street to Issaquah Hospital where doctors are present in person on night shift not only via phone call or mobile screen and can lay actual hands/eyes on a patient to assess them as well as have specialty practices at the ready should your loved ones begin to decompensate and require immediate intervention. This is where i find they fall short the most and lack of good staff retention especially staff who are trained in higher level care. The ED is better they have actual policies and protocls in place as well as the MDs present to care for and see you to do a real bedside assessment and are practiced at giving higher level care and can catch things that may be missed. I would recommend not admitting to this hospital if asked and instead leave to Issaquah Hospital from ED. If you look at reviews on many other sources such as indeed, glassdoor, Google you will see the consistency of RNs and other staff voiceing similar concerns. ​ read more

This hospital took EXCELLENT care of me! The entire team when I had an ovarian cyst ruptured unexpectedly on a trip to Canada. [[HIGHLIGHT]]I was very disoriented upon arriving and was in an out of conscious due to the anxiety and pain.[[ENDHIGHLIGHT]] I left hours hater feeling a lot better after all of the tests were ran. [[HIGHLIGHT]]They gave me peace of mind.[[ENDHIGHLIGHT]] Thank you! read more

I had way more visits to the emergency room than I would care for in one year, but I ended 2020 much like I began it, in another emergency room but this time it was Snoqualmie. After having an elective procedure that morning at Overlake I went through the day with some complications that refused to resolve themselves. At about 11pm my friends who were checking on me, and my worried husband stuck on a flight trying to get home, insisted I go to the ER. I had never been to this hospital but as it was the closest and our friends were familiar with it, we decided it was best. I was pretty out of it upon arrival but I do remember that they ushered me in pretty quickly after ensuring I did not have any covid symptoms. I'll spare you all the medical details as it was quite the fun-filled evening, but I cannot say enough good things about the staff and facility. My room was private with a door that closed and curtains that could be drawn over them. Everything was new and updated and felt very clean. They expertly placed my IV in moments, which was impressive as it was my third one of the day and they still found a good spot! The RN who cared for me was beyond accommodating. She was so kind and considerate and kept encouraging me to push through. She worked seamlessly with the physician making suggestions and assisting whenever she could. Once the major emergency was over she got me blankets and even turned the lights out encouraging me to rest while they kept me for monitoring and waited for my bloodwork to come back. She also kept going out and updating my friends and brought them coffee. The physician was wonderful with a great bedside manner and a fun sense of humor. I enjoyed him very much and would have loved to have talked to him all night if I hadn't been miserable. Even though he was covering for someone and this wasn't his usual facility, he still managed to handle the procedure with expert skill while we worked through the complications and got everything under control. The RN insisted on wheeling me in a wheelchair out to the car as I was still pretty weak and I was incredibly grateful for their care. When my husband finally landed and was driving home frantic, he called and explained who he was and was wondering if I was still there and he said they were very helpful and told him I had left and was stable and not to worry. My husband claims 2020 the year of the sick wifey and while I hope 2021 to not follow suit, if I do end up needing to make a ER visit for any reason, it will definitely be to this facility. read more

Unbelievable skilled nursing ! The whole team gave my mom the most wonderful care that she could ever receive , she loved each and every nurse, aide and amazing therapists. Truly grateful !!! read more

Rehab center is excellent and worth the drive. Staff is attentive, area is clean, views are beautiful, rehab PT and OT effective. Food is great and healther than most hospital fare. Motivating artwork on the walls to keep you up and walking. Rooms are spaced out and precautions are well attended to to keep all patients safe. read more

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5 stars! I came from California to get married at the falls and ended up getting really sick while being here. Emergency room time. I came in around 3am with no line in front of me, they quickly got me settled in and on some fluids, pain relief, and nausea medication and really helped me get some relief! The staff was lovely and everyone seemed to genuinely care! Coming from a big city in California you don't get treatment like this. Would definitely recommended if you are in need of a hospital! read more

My elderly mother has a stroke that causes her left side paralyzed. After staying in the hospital for 3 weeks, she was transferred to the Snoqualmie Valley Hospital's rehabilitation service. It is a small hospital with a great rehab service. The staffs - nurses, nursing assistants, physical therapists, occupational therapists, speech therapists, recreational therapists, etc - were all loving and caring, they took really good care of my mother. Even the food was great, my mother loved her meals. Compared with other rehabs I know of, this one is clearly the best! read more

NOT BIPOC friendly. Please, if you are a woman of color, this is not the hospital for you. I had an accident and was brought into this hospital by ambulance. I wish they'd brought me to Swedish or Overlake where the level of care far surpasses this hospital. When I was brought into the Er bleeding heavily from where my skin was sadly removed by skidding across a sidewalk, the nurse made jokes about the skin underneath being white! Yes, she did that. My daughter age 7 at the time was so disturbed by the comment. Anyway, the treatment wasn't any better than the ridiculous nursing. I kept asking them why my hand was so painful and they just repeatedly said it was fine and I didn't need any scans etc. I went to see my own dr who referred me to a hand specialist. Turns out my hand was severely fractured! Of course it was, I knew something was wrong with it. Anyone who actually took the time to actually care for their patient would have known! On another occasion I went to this hospital for an unrelated appointment. I walked up to the desk and was directed to a second window. Guess what... it was the window for temporary staff. The lady asked why I was there, when I said for an appointment she shook her head and directed me back to the window. Note that none of the non BIPOC people in line were directed to that window. Please avoid this place! Go somewhere Drs and nurses are able to care for you. I'm thankful my injuries were not life threatening because I'm sure I may have died here if they were. read more

Chaotic visit. Nobody had a clue about a physicians availability .. I was referred to this cardiologist from my own Cardiology doc. They said appts were far out.. But they had not even gotten his December schedule! lol. Nope. Guess I have to travel. read more

WORST ER ever!!! I went there for the first time for major bleeding about 4 years ago because it was near my home. They did NOT even have an ultrasound machine there. What kind of ER doesn't have an ultrasound?! Because they couldn't see anything through all of my bleeding, they told me I was premenopausal (I was in my thirties at the time). I went to an Obgyn the next day who told me I had uterine fibroids that had to be removed and was NOT premenopausal. 4 years later, I am pregnant. I had really excruciating lower back pain that shot down my legs and I couldn't move at all! An ambulance had to transport me. I heard them call Snoqualmie Valley ER first to see if they should take me there. He prepped them by informing them that I am pregnant and my situation. Snoqualmie Valley told them to bring me there. I told them I feel I should go to Swedish and the EMT's assured me that their tech has improved. NOPE!!! They still didn't have an ultrasound and the hospital knew I was pregnant! Why didn't they tell the EMT's to take me to Swedish?! I was in one of the rooms and quickly examined by a very insensitive doctor who didn't seem to know what was going on, after I told the nurses my situation. He didn't even know I was pregnant! They had me in that room for 4 hours telling me there was nothing they could find and sent me on my way with pain meds that didn't even help. Before leaving, they sure were quick to request the $250 copay. DO NOT GO HERE!!! Go to Swedish!! read more

Covid services are TOP NOTCH! Always ready even if it is a last minute add on from my work!

i went to the emergency room here last night and the greatest ER experience i ever had. Nurses Jenna and Tiffany, medical assistant Veer, and Dr. Jon Halper. They were all so comforting, accommodating, and kind. Especially the fact that they were adamant about respecting my friends pronouns. Thank you so much to all of the Snoqualmie Valley Hospital Staff read more

I have been in and out of SVH for a few months now dealing with a variety of health issues. My experience here has been the best care and prompt attention. my wait time in the ER has consistently been less than 5 minutes and the nurses and doctors have been nothing but exceptional and empathetic. Super thankful to have this hospital as my nearest one. read more

went to ER for monocronal infusion for covid. many reasons i'll never return 1. room dirty bathroom floor so dirty! a hospital people 2. nurses all felt like first day on the job. very unprofessional and didn't know what they were doing 3.there was no one that could get a vein so i left without infusion (i am a tough one for veins but...) 4. on checkout they stated i came in for something i didn't come for. 5. dr told nurse i didn't want covid test but if already had and never said that. so much confusion!!!! bottom line right hand didn't know what left was doing! many times. i'll never go back. read more

This is the absolute best hospital to ho to! The doctors are awesome the nurses are great! Theyre fast theres never a wait and you can tell they genuinely care about their paitents! read more

So, I talked with different arnp 3 months later and told her my tale of woe about the last arnp messing up my 3 month rx via a mail out pharmacy. When Arnp Hagen looked scared (which was a step up from spaced out) and said that they were using a new system : EPIC (which I had to learn to use 15 years ago) I should have known. Fast forward a day and once again the prescription was written as a 6 month, not a 3 month, and the mail out was waiting to hear back from the prescriber. I'm really sorry that you lost your one good clinician, and that you have a scary new electronic medical record to learn. Maybe fire everyone at the clinic and start over? Read the rest of the reviews, talk with anyone in the area who has had the misfortune to deal with these idiots, and if you have a choice you won't go here. Thankfully, my insurance is changing and I'll never have to go back. read more

I just wanted to give this local hospital ER a top rating on my visit. I had full hip replacement and was concerned of a blood clot and thought I should go to a larger hospital ER for service. Well, that was incorrect. After going to Swedish of Issaquah and having a horrible experience with an ER bathroom covered in blood the whole time, I was there I finally walked out of the ER after 7 hrs. of waiting never receiving my Ultrasound. My PCP said I need to go back to the ER asap. I refused to go back to Swedish and decided to try Snoqualmie Hospital. 5 stars!! In and out at 2.5 hrs. with efficiency, kindness, and most of all CLEAN, thank you to the nurses, doctors, and all staff at Snoqualmie Hospital I will definitely use you first in the future. Big isn't always better. read more

I went to this location for my first dose of COVID vaccine. I got a call from hospital 30 minutes later and informed me that the person administering the vaccine poked herself with the syringe. They asked me to go back to the emergency room to have my blood tested to ruled out any transmitted diseases. I did, and 2 weeks later, I received a bill for the blood test. WTF?!!!!! I did this out of compassion, not necessity and they charged me for this???? The person administered the vaccine should pay for this, because it's for her peace of mind. I have nothing to benefit from this. I would think giving 3 tubes of my blood would be enough, but no, now I have to pay $141, something I didn't ask for. More to this, I have never even got the test results. I would not recommend this hospital. I rather drive to Swedish in Issaquah. read more

There are so many great things about this hospital (I.e. No ER wait, nicely appointed rooms, mostly friendly staff) but not all is great. Their checkout process for admitted patients takes an incredibly long time. My wife has been admitted, which means that you visit the ER and they feel it necessary to keep you overnight, three times due to a chronic disease so we have too much experience here. They should "begin with the end in mind" and be able to check patients out in minutes but we have had to wait for HOURS for useless paperwork. Staying at the hospital is bad enough but waiting for hours (and being billed for it) for paperwork is ridiculous. On our first visit the nurse tried to speed up the case worker but he yelled at her loud enough (for trying to help us go home) that I heard him down the hall. If I were the patient I would simply walk out and tell the case worker to "F Off" but my wife is much nicer than I am. On our second visit the doctor said that he would start the discharge process and three hours later we are still waiting for him to complete his portion of the discharge (thanks to better wifi this time I am able to post this review) with no end in sight. In summary, great hospital as long as you are okay staying in a nice prison. Note: I had posted this review on their old page, but it was actually for their new building so I am reposting on this location. My original post also called out their horrible wifi, but they seem have improved it greatly as we didn't encounter any issues with connectivity or speed. Now they just need to fix their discharge process. read more

A big thanks to the staff at Snoqualmie Valley responsible for Covid vaccinations. With all the negative press coverage about the vaccine rollout, I wasn't sure what to expect, but it couldn't have gone better. The staff at the drive-through clinic was super friendly, got me through quickly (and at my appointed time)! Considering it (Tuesday) was only their second day in operation, they definitely have it dialed in. Thanks again! read more

Still one star - Tried to update my review but Yelp isn't having it. Two Days after visiting this non-compassionate place I went into Swedish Issaquah ER and after a blood test they found my lipase levels so high, which is a warning sign of acute pancreatitis. Just like at Snoqualmie valley I was writhing in pain, they had three nurses to hold me down for an EKG (upper GI/chest pain standard) and gave me iv meds straight away, did an Ultrasound and found two blocked bile ducts with a possible mass blocking one of the two, a distended gallbladder an enlarged pancreas. I was admitted into the hospital for 4 days until my lipase levels went down. I have a procedure called an ERCP in three days to unblock everything/biopsy. Snoqualmie Valley, you could have saved me two days of a level 10 pain, with vomiting and possible put me in a life threatening situation. BYE Felicia. Ps I WILL be making a formal complaint. read more

Great experience in my visit to the Emergency Room. Almost no wait, the nurse was very friendly and understanding, and the doctor was supportive. The problem was my eye, and the doctor quickly determined I needed a specialist. She put a numbing solution in my eye to keep it from hurting like crazy until I saw the ophthalmologist. Good care, from competent and caring staff. read more

I got a covid test here and the wait time was 3 hrs in line. Then the results never got posted and I called and emailed multiple times and got no response. read more

If you have to go to a hospital do not go here. We had to take my father to the ER for severe back pain. He could not move or go to work and the dr jus ran his hand along his spine and said go home and be as inactive as possible. That would be easy because he couldn't actually move. The next day we had to call an ambulance because it got worse and he was screaming in pain. After the he was at a different hospital ( we made sure of that) and he had to stay a couple days. If I could give this hospital less than one star I would. Sorry I'm being critical but this experience was bad. read more

Unprofessional staff, I went to ER for extreme stomach pain and they asked if I was pregnant. I told them no, they had me take a test and told me I was 5 weeks pregnant. They also did a vaginal ultrasound where I had to wait 2 hours still in extreme pain without relief. Being scared and alone since they wouldn't let my husband come in. They threw out the term ectopic pregnancy as well. The tech doing the ultrasound was pushing around in my stomach and kept saying "this shouldn't hurt you". Hello!! I'm in the ER for stomach pain! They ended up telling me I could have a ectopic pregnancy and giving me the number to see an OBGYN. I called to schedule and they had given me the doctors personal cell number! She said it hadn't been the first time either! I didn't even have an ectopic pregnancy! They completely speculated and put unnecessary stress on me when they had no idea! Don't go here. Drive further to Swedish for better far more adequate care. read more

THIS IS A TERRIBLE PLACE TO TREAT PAIN. Definitely worth the 30 minute drive to visit Swedish in Issaquah instead. I could go on and on about the lack of care, dignity and respect this hospital offers but what it all comes down to is this: I left in the same amount of pain, if not more, than I arrived in. Fuck this place read more

I was taken to this ER because the ambulance staff said that my insurance wouldn't pay if we travelled into Swedish in Issaquah. The ER doc dismissed all of the medications that my PCP had put me on, and put me on a different regime. The CT staff were good. Then the nightmare started when I got the FIRST bill, for $18.79, with no delineated explanation of what this was for, how much was paid by insurance, etc. I paid that amount. Next month, I got another bill for $125, again with no accounting for what I had paid, what this was for and why the balance went up (I hadn't been back). I made a $50 payment. The next month, the statement came (again with NO information other than "services rendered) and the bill went up to over $550. I immediately called to find out what was gong on. I was told that the first bill was for the CT, the second bill was for the doc and the third bill was for the hospital (would have been nice to set that on the bill). I was furious that there is no explanation, so I can account for what was happening. I told her that I would pay $50 per month as I'm on a fixed income. Then 5 months later, with no missed payments, I received a "final notice" that I was being sent to collections. When I called them AGAIN, I was told "well, you didn't arrange for a payment plan with us". She agreed to put it into their computers that I was going to pay $50 per month as a payment plan. This is such a crock, that a medical provider doesn't account for insurance payments (so I could deal with insurance if they are not paying what they are supposed to), what was billed for, and what payments that I've made. This is the most incompetent billing system that I've ever seen and will NEVER go to Snoqaulmie Medical Center again, regardless of what the ambulance folks say about insurance will or won't pay for. read more

So nice to have a small hospital where the ER is usually in crowded and the staff is entirely excited to help you. They're friendly, professional, and fast. Best place for stitches on the far-eastside! read more

My husband has a history of stroke at 39 and other medical issues, so we've spent our fair share of time at the various hospitals on the Eastside. This is by far the best. The new facility is beautiful, but we preferred it even before the move. The thing that makes the difference is the care that patients receive, and SnoValley is definitely the best in this regard. We've never had to wait to be seen, the staff is uniformly compassionate, knowledgable and helpful, and all the providers that we have seen have been wonderful. We're so lucky to have this resource in the Valley! read more

We have always had an excellent experience with the hospital. Prompt, compassionate, considerate and very thorough help. Great staff. Grateful to have such a great resource so close to home. read more

My child needed a simple X-Ray on her wrist. Her doctor Ronald Spiegel referred us to do it at this hospital. I made sure from him if it's a regular hospital & he confirmed that to me. I asked at the hospital & they also confirmed so. Today I received 2 bills from the hospital Total of $2000 !!!!!! for a normal Xray on a wrist ! .. & I need to pay over a $200 out of pocket !!!! .... When I inquired from them why $2000 for a simple Xray they mentioned cause it's a "Rural" hospital so it charges more !!!!!!!! ... Xrays on wrists never exceed a max. $400 ... how come they multiply it to a $2000 !!!! ... read more

Physical therapy department is a complete joke and waste of time. Your therapists need to go back to school. Especially the dude who talked about his god damn horse the whole time and didn't even evaluate me or my conditions properly. WASTE OF TIME AND MONEY! read more

Our family deeply regrets transferring our mother to Snoqualmie Valley Hospital's Swing Bed program. Our mother had been a completely independent and active 82-year-old woman before suffering pneumonia. Her medical course was long and complicated. When she arrived at Snoqualmie Valley Hospital (SVH), she was able to walk with a walker. It would take pages to describe all of the problems we experienced at SVH. Therefore, I'll just bullet point some of the major problems we experienced: 1) Utter and complete lack of communication with the patient and the family. At no time did the any staff attempt to meet with our mother or our family to formally discuss what reasonable discharge goals would be. As a result, the rehab staff set her discharge goal as leaving the hospital walking with a walker -the same skill level she arrived with. When I asked for a care conference, the social workers delayed the scheduling of the care conference for more than a week. The social workers - all of them--act passive aggressive and were extraordinarily difficult to deal with (slow to return calls, set appointments without coordinating with us, etc). 2) The rehab director and social work appear to be practicing medicine without a license as they insisted on discharge dates that were sooner than doctor's orders. The rehab staff and social workers told us twice they planned to discharge our mother on certain dates, before she had regained function. We appealed the early discharges twice through Medicare and won both appeals. In the end, rehab and social work continued to insist on early discharge despite the fact the doctor's orders of discharge were for a later date. Our mother, a retired nurse, was so very upset about the behavior of staff she finally insisted on getting out of SVH. Now, we are having to re-admit her to another rehab facility for care. 3) The staff is polite, but they do not build relationships with their patients. As a result, our mother spent considerable time alone in her room when we weren't there. 4) Our mother is a type II diabetic that is able to completely control her diabetes with diet. SVH does not offer a diabetic diet from the kitchen; they only offer a "heart healthy diet of 1500mg sodium and 45 grams of carbs." We had several conversations with the staff dietician and the doctors about this problem as the excessive salt in her food was causing excessive weight gain. When our mother left the hospital, she immediately lost 9lbs. of fluid within the first 2 days - all caused by excessive salt in her diet. The salt in her diet and excessive fluid weight also masked the extreme weight loss our mother was experiencing and caused continued pleural effusions around her lungs - delaying her lung recovery. 5) Finally, the incompetence at SVH appears to flow from the very top. Upset about the problems with our mother's care, we hired a physician advocate to work with staff and try to achieve some solutions. When that did not work, we asked for a meeting with the CEO. The CEO, nursing director and rehab director spoke to us on a telephone conference. There was absolutely no acknowledgment of the problems and no attempt to reach an amicable solution. The nursing director clearly did not know how her staff works as she told me my mother's O2 levels were too high to get home O2. This is because her staff took vitals with the O2 on - and the director of nursing did not know how her staff took vitals. When we asked the rehab director why no feeding therapy for my mother he said her problems were caused by a hematoma leaning against her esophagus. Yet, her hematoma was in the bottom of her abdomen more than a foot away from her esophagus. Again, we deeply regret choosing SVH swing bed program for our mother's care. read more