Where do I start? As an influencer and former model, I decided to work on my teeth, which needed a…read moretouch up. I began this journey in my late twenties because my wisdom teeth had come in very late. I chose to work with Thurman for two reasons. First, there were free AirPods offered, with Christmas right around the corner. Second, I needed to fix one discolored tooth, which was only possible if my wisdom teeth were extracted and my teeth were straightened.
My siblings had a pleasant experience with Thurman, while I had a somewhat okay one. It wasn't perfect, but any issues were corrected in the most professional way in the end.
Let me start with the establishment. It is an attractive place--very roomy, comfortable, and, to say the least, very clean. Now, regarding the owner: I had zero issues communicating with Thurman; he's a very nice guy. However, I didn't see him often because he tends to every person there, which was fine. His occasional appearances did not impede my dental journey, as he provides the final evaluation.
The finance department was very communicative regarding my payments and also quite nice. However, one day during a visit, I had an uncomfortable conversation with one staff member. As I sat in the chair during a follow-up, I was told--not nicely--that the Invisalign treatments would be my last new set. My year-and-a-half-long journey had extended to three and a half years, and let's face it, we're all human, and things happen. I probably had four to five new sets of aligners, one of which stemmed from a chipped tooth that affected one of these sets.
I opted for Invisalign because I create a lot of social media content and work with major brands like Sephora and Ulta, but I must share that Invisalign is not for the weak. They are mandatory to wear almost 24 hours a day. Unfortunately, this did not work out for me. Because of this, I started avoiding my appointments altogether. My stubborn tooth just wouldn't budge. I went back to some previous trays on my own, as I had it in my mind that these "were the last sets of aligners," and I wanted to avoid any more uncomfortable situations.
This was a reasonable outcome from my decision to ghost Thurman, but I received a letter stating that I needed to find a new orthodontist (no complaints). I reached out to the finance department because I had paid for my Invisalign in full and wanted to request a partial refund for my permanent retainer (the one you receive upon completing the Invisalign journey). I was tossed around on calls for part of the day- not long and eventually, I spoke with a very nice supervisor who had a heart-to-heart with me. She seemed to understand the issues I was facing with the Invisalign and my disappointment about having a stubborn tooth that just wouldn't cooperate.
I was encouraged to come back in and not to worry; Thurman would take it from there. I had a very pleasant experience recently, and Thurman agreed that my teeth wouldn't require another set of aligners, as I had tried it multiple times without achieving the expected results, although I did show some improvement. I transitioned into braces almost abruptly and will now be on them for two months to correct my stubborn tooth. If it doesn't improve in that time, I may need them for up an additional two months.
Fortunately, I'm not creating content as much as I was when I started this journey, but I am very satisfied with the level of care I received from Thurman, his team leaders, and how they listened to my concerns. That is the reason for my rating today. Thank you.