Everytime I come in the young girls who work in the front are very unwelcoming in which makes it…read moreextremely awkward checking in *Doctors and the have always been so polite.* My last appointment getting my wisdom teeth removed. The lady cleaning me up was very rude and said a snarky remark, In her words "Thats why you dont wear makeup" I was genuinely confused amd shocked why she made that comment and why she felt comfortable speaking to me that way. I was even more upset I couldnt speak up due to my mouth being so numb/swollen.

If you have unlimited flexibility and do not mind unexpected scheduling changes, this office may be…read moresuitable for you. However, if you value professionalism, clear communication, and respect for your time, you may want to consider other options. Smile Dental was our family's regular dentist for over two years. Unfortunately, at nearly every appointment, there were issues with scheduling. Despite confirming appointments in advance and even calling ahead, I repeatedly arrived only to be informed that I had been scheduled at their other location, requiring me to drive elsewhere. This was consistently frustrating and inconvenient. Most recently, an appointment was rescheduled without any notification. I was not informed of the change in advance. At that point, I asked the front desk to remove us as patients, as we will be seeking care with another provider. I am giving two stars because, despite the ongoing scheduling challenges, the staff and dentist were always kind and courteous during our visits.

This has to be the worst place you can go for braces. They say one thing then change after…read moretreatment begins. My son is currently in phase 2 and has been in treatment for over 5 years. Why does it take this long? He started phase 1 with invisalign. Did not work at all. Then they started phase two with braces and he still in them four years later had to graduate still in braces. If you miss an appointment. They charge you for it and are Not accommodating to schedule a new one you must wait until your next scheduled appointment to be seen. Don't waste your time or money here. They clearly don't care about you.

I had Invisalign with Dr. Snow, but never saw the man. It was completed in 2017. I wore my…read moreretainers for 1 year after I was done, but obviously not long enough because my teeth went right back, but worse. I went back in, in 2020 and it was a whole new crew. Dr. Snow's son is working there now who is SO RUDE!! The price had nearly doubled and all their equipment was outdated. I decided to go to Smile Dental where my Granddaughter goes 20'th st W in Lancaster and it was night and day. They charged me half of what Snow charged me and they put them on right then offering me a permanent retainer after I was done. And......they were Sooooo Nice!!!! I would call them if your going with braces or Invisalign.

I recently visited my dentist on short notice and was once again incredibly impressed with the…read morelevel of service I received. On Monday morning, March 30th, I called at 9 AM needing an urgent appointment. Even though they were fully booked all day, they managed to fit me in within just one hour! I want to give special recognition to Dr. Sexenian for his outstanding service. From the receptionist to the dentist, Dr. Sexenian, everyone was attentive and genuinely cared about my needs. I truly appreciate their willingness to accommodate me on such short notice. I can't thank them enough for their outstanding service and support. Highly recommend!

We're a family of three and recently visited Dr. Haddad & Dr. Sexenian's practice…read more My husband and daughter had their appointments with Dr. Haddad and both came home raving about him and his staff. The kindness, professionalism, and genuine care they received were truly OUTSTANDING. I had the pleasure of seeing Dr. Sexenian. From the moment I walked in, the front office team was welcoming and attentive. The hygienist who brought me back was incredibly kind and easy-going, and I loved connecting with her about motherhood. She shared how much she enjoys working at the practice, which was great to hear. Dr. Sexenian was fantastic -- it was the first time a dentist not only asked questions but truly listened. He also made some insightful observations about my oral habits and future care, which I've been very appreciative of. Whatever magic this team has created is rare and special. I am INCREDIBLY GRATEFUL to have been referred here and to have found such a wonderful dental practice. My daughter has always had a very difficult time at the dentist, and she came home raving about her visit -- that alone speaks volumes. Thank you for the outstanding experience and exceptional care!

Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

They were so kind they made my visit today not what I expected I got my temporary you have no idea…read morehow happy I am I cried I now have a front tooth. So I'm bri ging 4 dozens of donuts and coffee for the office team work make my dream work and they did so so thank you guys so much and omg Amy is so sweet on the phone every time and patient with me I just adore her. But they all are so sweet and kind you all deserve raises in my book even management and the docs. I'm always happy so when I'm happy I need that perfect smile guys so let's go make my smile perfect Dr. Armand can't wait for you to do my teeth yessss the best dentist too. my whole family goes there. I will differently refer my family and friends here.

The staff at Smile Dental yesterday was THE FIRST STAFF to care about my exposed nerve in 2 months…read more I lost so much weight, lived everyday in so much pain my eyes were swollen from crying. I called their office Monday Morning and by 11am, I was in their office. She promised me she'd get me out of pain and for the first time in 2 months, I woke up this morning without severe pain. They were VERYA caring and even were super supportive during the needle phase of numbing (super sensitive to needles.) will definitely recommend them any day and REALLY hope they'll keep me as a full time client because I'd love to make this office my new dentist.

I am overwhelmingly grateful for the extraordinary care my child received at this dental office. My…read morechild has autism so it's difficult to find a dentist that would accommodate us. From the moment we walked in, Dr Ortega showed a level of compassion, patience, and kindness that no other doctor has shown before. No one has ever treated my child with such genuine affection, and it reminded me that there are still truly compassionate doctors who deeply care about their patients. What touched me most was how he spoke directly to my child, engaging her in heartfelt conversation about her favorite toys and television shows. He didn't rush her, didn't talk around her; he talked to her. That simple act made her feel seen, safe, and understood. Dr Ortega went above and beyond to treat her cavity while fully recognizing and respecting her ASD needs. Before the treatment day, he personally called to walk through the entire procedure step-by-step. He explained how he was ordering special materials at no additional cost so he could treat her cavity without anesthesia and with minimal drilling, knowing that loud sounds and unfamiliar sensations can easily overwhelm her. That level of thoughtfulness and preparation is something I have never experienced in any medical setting. During the appointment, he made sure my child was comfortable, calm, and reassured at every moment. His understanding of sensory sensitivities, his gentle approach, and his unwavering patience made what could have been a stressful experience feel peaceful and safe. This dentist didn't just treat a cavity; he treated my child with dignity, respect, and love. For any parent of a child with ASD, finding a provider who truly gets it is priceless.

They are a Delta Dental provider and they charge more than the Delta Dental approved prices. I paid…read moreover $1,000 more and they simply do not respond to my request to look into the money they owe me.

I had a scheduled appointment with Dr Boyle for next week. I called his office and the call…read moreautomatically roll over to another dental office in Lancaster and was told they had taken over Dr Boyle's practice and was scheduled to see "a Dental Hygienist" in their office ‼ WHAT A SHOCK . Needless to say, I DON'T APPRECIATE BEING TREATED LIKE A PIECE OF MEAT and being "passed around" without my permission. My and I have been longtime patients of Dr Boyle and never expected this kind of treatment. They could have at least given their longtime LOYAL patients the decency of an advance notice. Bottom line ---- I have excellent dental insurance and NO DENTIST ‼‼‼‼‼

So I just had a facial on my teeth! I know I've already reviewed Dr. Boyle before, however, I just…read morehad to tell you about Laurie. She's a magnificent! She just cleaned my teeth today and like I said they feel like I've just had a full facial on my teeth! I mean they are as smooth as Vaseline on my face on picture day in grade school. [My ole-schoolers know what I'm taking about ]. Thank you Laurie . See you in six months.

I've have an great experience here, didn't have to sit in the waiting room long at all basically in…read moreand out. Very clean and organized. Very friendly from the receptionist, assistants and on down, they explain everything before and after. Wouldn't go any where else after the great work and experience I've received!!

I went last year with a horrible experience. My cleaning was not thorough, but since my insurance…read moreonly allows me to come here, I had to come again for a cleaning. I sat in the waiting room for an hour before I complained to the front desk. I was then taken to the back and ignored for another 1/2 hour before I walked out. The waiting room is dirty and the chairs are all stained and nasty. The volume of people they had coming and going is testament to their priority of volume and not quality. Can't wait until I can change my insurance to choose another provider. Highly DO NOT recommend unless you have 1/2 a day to sit and wait in a nasty stained chair to get a low quality cleaning